Ok Mobility at Zagreb Airport

Pros: Helpful Employees

Cons: Somewhat Short Staffed

Cons: Price for comprehensive insurance needs to be looked at. Is expensive

Pros: Easy and Quick.

Cons: Would have been good to have information about insurance when you book. We booked insurance from home and thougt that it was full insurance but when we picked up the car we was told that it was not enough. So it was more expensive to book insurance from Home, much better to do it when to pick up the car..

Pros: The car type was great and it was an upgrade from my side. The car was clean and tidy.

Cons: The car had no oil. During the hills in Croatia suddenly the red light turned on - turning to the nearby gas station I found out the car had no oil. I bought 1 kilo to make it to Zagreb but it shouldn't be like that. Checking Oil and water should be part of the checklist before sending the car.

Pros: Thew price was competitive

Cons: The car was not clean, it had no washing liquid, had several bumps that impact the locking mechanism.

Pros: Not much

Cons: Practicaly forced to buy full insurance, as you're not accepting debit, or credit thats not visa. Car less than expected for 'elite' category.

Pros: Friendly check in in English, quality of rental car

Cons: Nothing

Cons: The agent lady was Trying to charge me on everything. They charged me extra fee because it was a possibility for us to go on the Islands in Croatia. Also because we had to drop off the car before opening hours at the airport, they charged us an other extra fee….to put the Key in the Key in the Drop box ? As she said, we charge you on everything.

Pros: Price was ok originally but they hacked the price with "made up fees " exorbitantly high fees.

Cons: They will find any reason to charge you more.

Pros: Attendant was super patient with my questions and took his time watching the videos I made when returning the car. I was given a Dacia Sandero and liked it.

Cons: The condition of the car could have been better. It was somewhat dirty, full of scratches, some dents, and stained seats. The breaks were squeaking. I had to check the car myself upon picking it up and dropping it off. It made me nervous to be charged at the end if I didn't collect good enough evidence upon pick up. All ended well.

Pros: Overall efficient process

Cons: For us it’s better to have someone show us how some items work on the car. We tried using the navigation, which we paid extra for, it never worked.

Pros: No issues - staff was ready and quick

Pros: Absolutely horrendous, car was not even cleaned, dusty inside out, they didn't had car seat and made me wait for an hour. Even after that car seat can't be fitted and I have to request them to come and help me out which took half an hour as they refusing to help and not willing to move a muscle. One of the worst car rental company and I would avoid them at any cost.

Cons: Nothing, customer service was non existent with their agents.

Cons: Sehr hohe Gebühre für Grenzeübergang

Pros: Propre et facile a récupéré

Pros: Great Service

Cons: Nothing to complain they were perfect

Pros: Rental agent was great. Very clear explanations, polite and efficient.

Cons: Car cleanliness

Pros: professional and friendly staff,

Cons: the correctness of the car

Pros: Quick pickup and drop off

Cons: No screen wash liquid, tyre indicator, very expensive insurance

Pros: Agents were polite, helpful and the service was fast. It was easy to find rental park and the car, just outside the airport. I booked the car for February and in the category that suits my needs, so small and it was cheap. But I didn't expect the state of the car is following the price...

Cons: ...Dirty inside and outside like it was just dropped off by previous costumer.Muddy and greasy staines on back bench and carpet, dirt outside, empty tyre warning flash on.The agent tried to explain the tyres are fine and the flash is on because of air pressure changes outside but my first stop was petrol station and one of the tyres was on 1 bar.Front light was displaced but that damage wasn't stated in my contract so I had to called the agent to inspect and sign off the damage before I leave.

Pros: Covinient location

Cons: Friendly stuff

Pros: Only is problem because dont have telefon number to call them

Pros: Fast,professional and puncal service

Cons: There was no wipers fluid in the car,and wiper blades were warn out

Pros: Everything

Cons: Nothing

Pros: Everything great

Cons: Nothing

Pros: I paid for full coverage to Discover and then OK Mobility charge me full insurance 180e because I didnt have credit card,only debit. I rent a car everywhere in the world and first time this happend. it is obvious that everything is set up to fraudulently charge twice. I still cannot belive that this kind of thing can happend

Pros: Nothing

Cons: The damaged car, the staff who was not there, .... No checks before and after the car rental. The money that they blocked on my creditcard, even we had a full insurance. I don't trust this company

Pros: Efficient and fast, good car at a good price

Cons: Car dirty outside. Faulty fuel guage which rentacar didn't even know about. Non existant sensors.

Pros: The gps navigational system

Cons: As above. Checked the car on pick up in the pouring rain so did not see all the damage already on the car and then were charged for it even though we did not do the damage

Pros: some bumps & scratches. Want told how to lock the car or how to open the hatch

Pros: Good location , easy pick up and drop off

Cons: Great service

Pros: Quick and easy renting and returning processes.

Cons: Checkin to pick up the car was slow

Pros: Fast service. Everything explained.

Cons: No representative while picking up and dropping off the car.

Pros: There is nothing good

Cons: Without resion they charge me much more money than when I booked online they said you didn't pay for deposit i did as well they charge me for car insurance as well i pay on line

Pros: The staff were friendly and very professional

Pros: Very quick and efficient

Cons: The rate was high due to extra insurance.

Pros: Fast check in and even faster service when returning the car

Cons: Nothing to say

Pros: Returning the car was perfect

Cons: See above

Cons: Already discribed in e-mail

Pros: Great staff, very friendly! Great service from picking up to dropping off!

Pros: When I came as a service there, I didn’t have no problem they give me a car and I went

Cons: Very good service

Cons: קיבלנו רכב בדרגה נמוכה מזו שהוזמנה ושולם עבורה הרכב היה מטונף , בעת האיסוף פקיד החברה לא טרח להגיע לרכב למסור אותו ולסמן פגיעות אך בעת החזרת הרכב בדקו בזכוכית מגדלת את הרכב להתרחק מחברה זו

Pros: Was very easy to deal with and no hard sell of further insurance. Car was brand new and dropping back was all very easy.

Cons: Nothing

Cons: When returning the car no representative to check the car with me and to confirm that the car is o.k and give me any papers

Cons: The agent wasn’t helpful. We were there 1/2 hour early and he wouldn’t help us. He made us wait even thought there were no other customers. We saw him smoking outside a little while later instead of helping us!

Pros: Easy to deal with…very helpful!

Cons: n/a

Cons: Trying to convince me that I need the expensive full coverage and the risk about not buying it. And when delivering the car, the agent tries to find things to blame me as well as a 1 hour 25 minutes delayed delivery of the car, cost no less than €118. No recommendations from me to this company.

Pros: nothing

Cons: they request changed contract which is not different from the contract with DISCOVER CARS.

Pros: Super and I enjoy your car to drive to Bosnija Slovenija Croatia god bless your rental company from Pero Canada se you again

Cons: Super service and thank you all

Pros: Quick service.

Cons: Charged extra for road assitanse that was not informed about in advance. Not sure I should have paid it at all. Expensive border crossing fee

Pros: professional service

Cons: Not wery clean car

Pros: again very polite and courteous, explained everything quite well

Cons: no issues

Pros: Nice staff

Cons: The car had tire pressures way way below the recommended. At first I thought the steering was damaged. However after reaching the first petrol station I saw I discovered dangerously low tire pressures. 1.8 Bar instead of 2.2 to 2.4bar.

Pros: Prompt service

Pros: check in and check out very good

Cons: check in and check out very good

Pros: very friendly and helpful.only think i didnt like i was not excepted my agreement from Discover cars, there policy saying supplier Okmobility.Now i am trying to get my deposit back. not ease , big disappointment.

Pros: Service was great and fast

Cons: I think that people who is working on rental desk should show any damages on car before receiving the same!

Cons: The staff are rude. The staff wh ois supposed to be in the car park is not there and I waited for 40 mins in the rain before the person appeared. I called the desk and they were not interested to help me and said I should stand outside the door and wait. The staff in the airport at the desk are rude and unconcerned about business - especially if you come with a discounted deal from companies like DIscoverCars.

Pros: Very conveniently located in Zagreb airport terminal, and car was a short walk away after picking up keys at rental desk. Car was very clean and in great condition.

Cons: Time spent picking up the car could be a bit more efficient since I previously provided all the information online when reserving the car. Otherwise, the experience with OK Mobility was great and I will use them again.

Pros: The service. And car was upgraded

Cons: Lack of clarity about car seat I booked as they did not have any and had to get one form another company. Even though I had emailed them.about it

Pros: office in Zagreb airport and car was nearby. Staff friendly, no issues

Pros: Rapid, friendly & perfect English

Cons: My tank was practically empty. When you come to a new place you don't know where the nearest gas station is. So first 30min of renting are quite stressful.

Pros: Our customer service rep and was very friendly and courteous.

Cons: I have no issues with this company.

Cons: Charging more funds like thiefs instead of writing it clearly on their rental platform.

Pros: Easy pick up drop off

Cons: Price change compared to price advertised

Pros: Eficiency and swiftness from all agents and above all Mr Zvonimir at the Zagreb office His devotion to provide as best service and car as possible is well appreciated and recognised Thanks on everything

Pros: Service was great, easy pick up and drop off, I will definitely rent car again with you!

Cons: Overall car condition was great, brand new,but I didn't like it that nobody didn't show me on car park condition of car, in case of some damages or scratches ! Maybe that's your practice but I didn't use to it on that kind of service!

Pros: New and clean car provided

Cons: Insurance deposit that will be released within a month from rental. Unsure how it would be dealt with any damage. Car not checked nor shown at the time of rental.

Pros: the car was ok, easy to find the desk

Cons: the agent insisted i must buy insurance that i already did with discovercars. the fuel tank vas not full. above all, there was nobody to talk to at the desk at 8:45 am when we returned the car

Pros: Deposit is still not released from one month

Cons: We called no one one fixed the issue yet

Pros: Friendly and helpful staff

Pros: The service with OK Rent a Car as fine. Discover Cars charged me additional money that was not applied to my bill.

Cons: Different information about the guarantee and they took the money instead of blocking it.

Pros: Overall it was a good experience

Cons: sub to a smaller car than was ordered

Pros: Great car with built in GPS.

Cons: We were a bit disappointed with the price, it’s costing us much more than original quote.

Pros: I don't like anything would be lo g story

Cons: List can be too long

Pros: Great service

Cons: Terrible customer service, both at the counter and in the delivery of the car. Child seat in poor condition and very dirty. When we asked for help installing the chair, the answer was: I don't know because I don't have children. This is how customers return the chairs.

Pros: Great customer service.

Cons: I liked everything

Cons: Geographic restrictions were not what Discovercars policy stated. I was asked at the desk to pay $99 to go outside of Croatia (specifically to Italy). Conditions stated free for EU countries

Cons: floor matt were missing

Pros: The counter was right beside the Arrivals, so very easy to find. The drop-off was incredibly quick - we just gave them the car keys and we were on our way!

Cons: I had problems with the rental agent at pick-up. He insisted on changing the rental agreement gas tank terms. He then threatened to cancel the booking, leaving me stranded at the airport without a car in peak summer season unless I agreeed to sign the contract with his handwritten changes. When I asked to speak to customer service, he told me I could call them myself and wouldn’t even give me their phone number - look it up yourself. I told him I my cell phone wasn’t working, he didn’t care

Pros: very short line when picked up.

Cons: there was no one present in the parking lot when i picked up the car. although i returned the car on the 16th and was promised that i will receive an email within 24 hours regarding the deal closure, i had not received anything (checked in spam too).

Pros: I wouldn’t recommended it at all They let me to book two cars by the website but when I went to pick up the cars, the assistant told me that it is not possible to book two cars for the same person, nevertheless,discover cars allow me to pay. They made us pay 7 euros more daily for the car because of their mistake. Also, they show in the website that you can cancel de reservation until one day before the reservation,that’s fake,because I was reading it and they don’t give you the money back,

Cons: they keep your money for future rent a car with the same company . They say in their website that you need to make a 1150 euros for a deposit for each car, we have to gathered the amount in order to pay so much money for both cars and after so much inconveniences ,finally, the assistant told us that is not necessary to make this deposit . So it was terrible,I wouldn’t trust in this website for future trips.

Pros: Ok Rent A Car is great Discover Cars is not. We’d like our insurance money back.

Pros: Agents were professional and courteous.

Cons: We waited too long to receive the car. The return location in Split was hidden behind a building. We never would have found it without Avis Agent’s help. The GPS for returning the rental listed only the airport address.

Pros: The car was ok.

Cons: That i hade to pay 320€ extra in insurence to get out the car i allready payed for.

Pros: Easy pick up, no hidden fees. Delivered as promised. Professional staff.

Cons: car , without antena and floor mats , back up camera

Cons: STAY AWAY!! Absolutely never, ever booking with Discover cars again. The WORST

Pros: Everything was perfect.

Cons: When I dropped the car off the outside employee told me to go inside to the rental desk but once there I was told everything was complete and I could go.

Cons: They got the fuel level wrong on collection. Stayed full but was half full only.

Pros: Friendly and no pressure to buy additional insurance

Cons: Upgraded vehicle at no additional coast. (Not at my request)

Pros: Evrything was excellent, without an accident…

Cons: The online insurance seems to be worth nothing. I believe its just a money grabbing system. If you would have an accident which doesnt involve police (not having the police report), you would probably get no money back whatsever, even though you paid “full insurance” online.

Cons: Le prix est excessif 450 e + 80 e pour 10 jours Chest plus coûteux qu’en France

Pros: Nice staff and the car was very good.

Cons: Too high insurance on the spot (full cover) and too high fee for after working hours: 50,00 euro for 50 minutes is too much

Pros: Great quality car, easy drop off, completely hassle free. I’m always nervous renting, but this was exactly as I’d like things to go.

Cons: On this occasion no negatives.

Cons: While serving me the repbtook another client making me have to wait while i got late for my checkon at the airport

Cons: See comment above

Cons: Everything was fine on the desk and the car was new

Pros: Good upgrade provided free of charge

Cons: Ok Rent a car have a very punitive late return charge of €90 if the vehicle is returned more than an hour late which I was not alerted to by the car hire company. We were fortunate not to incur this charge by about 3 mins! Customers shd know this about this company.