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Ok Mobility at Malaga Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Good cars.
Cons: Although we had booked the full insurance on Discovery Cars, the Agent disputed the validity of the service with OK mobility, putting pressure on me to buy additional services. It was difficult to explain it, even when the manager came along as well. It would be good to improve this communication and create more clarity. Car rental in Malaga is always a stressfum experience and these unclarities create unnecessary stress.
Pros: aggressive upselling
Cons: We waited for an hour and a half to speak to someone as fastpass people were in front of us. Eventually the lady organising our rental said we had to pay an extra €222 as we don’t own a credit card which we couldn’t afford, so we had to walk away without a car and wasted £120. Scam. Also she kept rolling her eyes and was generally incredibly unpleasant.
Cons: No Amex or US Debit/Credit cards accepted. The BMW X1 model reserved was not available.
Pros: Pick up was very poor and needs attention in a number of areas 1. We weren’t looking for Discovery Cars rather than OK Mobility, it needs to be made clearer that the pick up desk is OK Mobility 2. It took 1.5 hours to collect our car, dreadful.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 26.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): Iceland, Liechtenstein, Norway, United Kingdom, EU countries.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher. ID documents must be hard copies; documents held on mobile devices will not be accepted.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is only possible to pay and leave a deposit using the same card.
It is possible to pay and leave the deposit only with the following payment methods: Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card.
It is only possible to pay and leave a deposit using the same card.
If the customer wishes to use Visa debit card, MasterCard debit card, he/she will be required to purchase Super Insurance.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
American Express, Cash is/are not accepted.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery service costs from 20 EUR to 120 EUR, depending on the distance.
Diesel vehicles are available for an additional charge of 3 EUR per day, with a maximum charge of 30 EUR per rental. A deposit for a tank of fuel is required upon pick up.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
If the customer is late for a return for more than 60 minutes, extra day charges will apply, in addition to any other rental charges.
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