Ok Mobility at Barcelona Airport

Pros: Price

Cons: Slow service and even with preregistration lots of paperwork

Pros: Drop off was a breeze.

Cons: Totally inefficient pick up process. Was standing in a queue for over two hours with only about 8 groups being processed in that time. What ever is making it take that long needs to be addressed. The car I had was ok but it did have damage on it which affected the parking sensors. To expect me to take photos of the car before driving it away is a bit much. Fortunately the damage was noted on the contract so no issues with the deposit.

Pros: Drop off

Cons: Slow, hard to find, vehicles had extensive scratches, dents, scuffs and the agents just said that’s normal. Do you want full coverage to avoid any hassles? Scam!!

Pros: Everything

Cons: When picking Up the car there was a problem with the paymentterminal. We had to wait for almost 1 hour before there was another terminal.

Cons: At first they couldn't find the order, even though I showed them an order form. They also asked several times why I didn't order the car directly from them. They also tried to forcefully sell me their insurance, even though I said I had insurance, and they also tried to scare me that if I didn't buy insurance from them, and if I had a problem, they wouldn't give me service and it would cost me more.. After I insisted that I had insurance, they stopped, it wasn't pleasant.

Pros: Over an hour wait to pick car up

Cons: They said there werent any scratches or Denis but the car had loads. I took photos. On the upside, when i returned the car, they didnt make any problems about it.

Pros: We got better car than booked, this was fantastic surprise. Return was very smooth.

Cons: Picking up the car took surprisingly long (+45min) both due to staff and slow customers before us.

Pros: Fast drop off

Cons: Long waiting time to pick up the car - over one hour!!!

Cons: I waited an hour for the staff to drive over the car.I reserve from terminal 2 to terminal one

Pros: We enjoyed everything, the staff was really nice, the car was amazing, really clean, comfortable and in good condition. Overall, we were left very pleased with our rental.

Pros: Minor scratches on the body which was recorder with picture and present on the delivery day

Cons: Long queue when arrived, miles from arrivals as shop front is not used so awful with young kids and a passenger on crutches. Then wouldn't accept the 3rd party fully comp insurance I had purchased which is idiotic, so didn't end up taking the car

Pros: Got upgraded for free to a very good car, and the service was very good.

Cons: Car had numerous scratches and dents not covered on the contract - makes you nervous when you use it.

Pros: Car was fine

Cons: Difficult to find (poorly signposted) for collection. Very slow collection (we waited an hour in the queue) and difficult to find for drop off. Suggest giving customers a ‘what3words’ location to drop the car back to.

Pros: Nice people, very friendly

Cons: Time to collect the car was almost 2 hrs even though we had booked a time.

Pros: Value for money

Cons: Long queue to get car

Pros: No surprises, correct price , friendly agents.

Pros: Fixed the car media problem when I drove to them.

Pros: The Team was friendly and spoke different languages.

Pros: free upgrade

Cons: Instructions as to where to find the car hire desk were not correct

Pros: Quick return process

Cons: Actually not to OK MOB, but to airport parking service

Pros: Nice car and easy to find the agency in the airport

Cons: Very good

Pros: Nothing tô declare

Cons: The car was dirty and had scratch marks and other marks on its paintwork, not stated in the initial report submitted for signature at the signing of the contract

Cons: Could not extend the rental when needed

Cons: The price for paying with debit card is higher than 200€ and at other car rent places is lower than that for the same 7 days. El precio por pagar con tarjeta de débito es superior a 200€ y en otras oficinas de alquiler de coches es inferior al de los mismos 7 días.

Pros: Not much.

Cons: I think they cheated us of the cost of the tow truck and replacement of the flat tyre. Total 950 Euros ! just becuase we didnt buy the full insurance. Should it be just to patch up the tyre. 390 for tow truck + 400 for tyre + 180 for something else + taxes !! As a tourist I felt ripped off!

Pros: Nothing

Cons: Totally different charge than expected

Pros: None. What a nightmare

Cons: Prices are cheap to attract the client but it is impossible to change the contact and the penalties are high.

Pros: Almost good, but I didn't receive contract

Cons: Car condition is different with contract document.

Pros: Fast

Cons: 2 HUGE PROBLEMS : insurance scam and pickpocket on the parking

Pros: Long time to pick up car They dont answer on telefone Also forget my sunglass in the car they “never” find

Cons: All this experience is not good

Pros: I did not receive the Car because of your double confirmation scam

Pros: efficient

Cons: nil

Cons: Vehicle pick up took more than an hour. Considering you've just been on 3 hour flight. Vehicle pickup was not at the airport

Pros: Overall pretty good. Agents need to be faster processing the customers

Cons: Directions need to be clearer, the shuttle service area needs an OK Mobility flag or banner to let you know where the pick up point is

Pros: Ariadna gave us excellent service.

Pros: Check in was fast and all insurance options were explained.

Cons: The car was larger than the one reserved. No options were provided.

Cons: The staff behind the desk could barely be less interested in assisting

Cons: Long delay in getting the car

Pros: excellent value for money

Cons: did not receive paper copy of rental contract when picking up car. Was told it would be emailed. However eemil was incorrectly addressed as was not received.

Pros: Friendly and efficient staff. The car was also very nice!

Cons: Reception was absolute carnage. Policy for car was full to full. 5 miles out of pick up petrol light came on as tank empty

Pros: all great

Cons: the drop off took nearly an hour to wait for rep to check car. appart from this. excellent service and cost

Cons: Terrible customer service, main desk not on airoport terminal as other rent a car agencies. Not recommended!

Pros: Nothing

Cons: Everything

Pros: Great, good car, with navigation included. Ok pick-up at Barcelona air-port. Very good value for money.

Pros: Service at OKMobility was chaotic and disorganized. There were many customers who had been waiting for over two hours and we witnessed at least 3 highly agitated people who were not happy with the service and were saying the company was dishonest.

Cons: There was nothing to like about Okmobility apart from the discounted price. I would have been happy to pay extra for better service.

Pros: Overall condition of the car

Cons: Motor

Pros: Staff was efficient.

Cons: Everything was ok.

Pros: Staff tried to accommodate us for GPS request even though they had no record of the request.

Cons: We had to upgrade our car to get a GPS which cost more money. Also, we didn't need the bigger size. We also didn't like that they kept trying to sell us more insurance. There seems to be a lack of communication from Discover Cars to OK Mobility for accessories. What if I had needed a child car seat??

Pros: Nothing

Cons: Rude and unhelpful agents. Off airport location. They would not rent a car to me.

Pros: Everything

Cons: slow pickup process

Pros: When I arrived at the counter I was told it was not possible to rent a car in spain without an international driver license.... I had to go back to the airiport and rent a car with Avis without problem. I cannot rate really you but my experience was not good .When you start a vacation that was not appreciated. i think you need to update the requirement of license/ thanks

Pros: Quick transport from and to the airport. Friendly staff. Great car.

Cons: N/A

Pros: Jack was exceptional. At drop off he remembered us from pickup and asked how we enjoyed our time in France. Super efficient and focused on us as guests

Pros: nice rental agent

Cons: I wanted to pick a car with winter tyres, but I got snow chains instead. I could have rented a car with winter tyres but the options wasn't visible

Cons: Worse part of my holiday, As always, got different car, and they charged me 4 hours late return 120 Euro. Which is more than 1 week rent.

Cons: There was no sign of the company on the airport! Had to ask many people before we known where we have to go.

Pros: Car was clean and in good conditon.

Cons: The policies that make it impossible for bookings under a broker to modify the rental during the rental is obsolete. For me, finding a car to rent under a broker is a lot easier than directly through the company and since that takes away from the services offered to the client, I would not recommend OkMobility. In addition to that, the customer service I received while trying to get an extension was horrible. Employees were unhelpful and their attitude were negative at best. Car was great. Servi

Pros: Nothing.

Cons: Inflexible. Upselling like budget airline, one item at a time. Total waste of time. Did not offer “equivalent” car. Expensive.

Pros: The staff at the desk were helpful.

Cons: It was very difficult to locate the shuttle service (took me 1.5 hours) as it was not described properly in the description. The car I hired had an electronic fault and I called assistance. They sent out a tow truck which they subsequently charged me for (390 euros) while denying there was a problem.

Pros: We had a minor fender bender. Fortunately we bought extra insurance. We’ll see how this is resolved and then I will give an updated review.

Cons: The one way rental fee is extremely high. And returning the car in Madrid was very confusing, the office is nowhere near the drop off location. The drop off location is down a garage with limited signs to find it.

Cons: Ridiculous credit card policy to be followed when car insurance bought through discover cars

Cons: Doesn’t trust OK. Told that I had to invest in different extra covers, eiter €233

Pros: Process of picking up the car was simple and didn’t take a long time.

Cons: As I chose to return the car in the city centre, the car return location is quite far away from the return office. However, I do appreciate the location is easy to find and clean.

Pros: The staff were helpful, quick & efficient once we got to the rental desk.

Cons: No communication via phone or email. Shuttle bus never arrived to take us to the desk. €20 on a taxi. Directions of where to find shuttle bus are not clear if you’re arriving at T2

Cons: Ok Mobility personnel was friendly.

Pros: EASY TO RENT PROCESS

Cons: ALMOST WANTED TO CHARGE FOR CAR NOT BEINF RETURNED CLEAN, WHEN IT WAS TRULY VERY CLEAN ON ALL LEVELS

Pros: nice car

Cons: didnt like it. tried to take extra money at every opportunity.Also all directions to get to ok via airport were from terminal 1 not terminal 2. no clear instructions based on both terminals

Pros: Good new cars and friendly service

Cons: unfortunately they didn't have the 7-seater car we had ordered, so that drags down the rating. Fortunately, we could wait five days with it, so we got another one with the promise that the original one would be ready for us 5 days later. This went well despite a bit of a wait. Had we been 6 people from the start of the journey, it would have been a significantly bigger problem.

Pros: Nothing.

Cons: 3 hour wait to pick up car. Disinterested agent. Forced me to take their insurance.

Pros: Nothing

Cons: Everything

Pros: Nice new and clean car according to what we ordered.

Cons: Long waiting time. Difficult to find the shuttle bus for the rental company. Rental company didn't accept VISA debit card for the insurance bought through DiscoversCars.com, only VISA credit card. So we had to purchase their insurance on top for 200 EUR, where they then easily could accept the VISA debit card. Complete hustler setup, because it is the first time ever we have experienced this with any car rental company. More than half of the people renting cars experienced this....

Pros: no much to be honest

Cons: no able to use my American Express card that I have a very convenient insurance, i was force to pay insurance at the agency

Pros: Clerk did not try to force their own insurance upon me.

Cons: Car had a lot of damage and I ended up paying for some of it.

Pros: The car was fine.

Pros: I would give these clowns a negative rating if possible.

Cons: I completely screwed up and rented from this company. The Barcelona Airport rental location is a bunch of scam artist. They force you to sign a no damage report, then have you take pictures of damage to prove it was not our fault prior to leaving. I argued with the rental agent until he took out the damage report, looked over the car with me, and signed the document. In addition, I wasted time and vacation w/ my family arguing with these clowns. I’d rent from anywhere else. Never again.

Pros: It was not conveinet to live the car in on plase and the in enother.

Cons: Waited 2 hours in line to find out they didn’t have any cara even though it was previously reserved. Ruined my trip

Pros: What services?

Cons: No service.

Pros: The prices, the shuttle, the car was in great condition.

Cons: Dropping he car the was not smooth. The representative started questioning a damage that was implied on the picture that the damage was already there. Lucky my wife had a better picture. You take the pictures inside a dark room on a dark color car and you might miss a damage.

Cons: They did not want to solve the problom

Pros: They gave us a nice automatic and clean car to tour through Spain.

Cons: The shuttle to their site was a little confusing to find, but otherwise everything was good

Cons: There was a big problem picking the car up and it took ages.

Pros: Car condition was good, easy to book and pick up.

Cons: We are not happy with the attitude of employees, they are deceiving and do not provide correct information.

Pros: Not at all.the are kriminels

Pros: Everything went quite fast and smoothly

Cons: Ok

Pros: Professional and freindly

Cons: Just getting picked up initially.

Pros: Staff were friendly with good English, car was very good although it had some minor damage

Cons: Communication about pick-up point was poor, pictures/map would help Pick up and drop off seemed very slow compared to similar services I have used

Pros: Price, car condition.

Cons: The Information on the paperwork when booking online, about the location of the minibus that transfer clients to the office from Barcelona airport, is not good

Pros: Very easy to book online

Cons: Had trouble to find the shuttle bus at BCN airport and had to hire a taxi to the rental office. Due to testing positive we had issues to return the car on the agreed date 15/1. Despite our mail, 13/1 we received no timely assistance nor advise whatsoever and were left to resolve the issue on our as we did. To add insult to injury I received a customer service email days after the issue got resolved and the rental agreement had expired. 18/1. Incredibly slow reflexes. Thanks, never again!

Cons: Hidden fees not disclosed at the signing of agreement. The agent deliberately misinformed me about the total miles of my expected journey and tricked us in paying for an additional 1,000 klm she said 3,000 were not enough to cover the distance between the cities we were going to travel. Actually the total distance ended up being 2,000 klm and we did not need to pay for 4,000. Also we were not given paperwork when picked up or dropped off the car. No paper/email receipt.

Pros: The car and the condition of the car

Cons: The deposit amount and the deposit system

Pros: I did like the car delivered in the end with cash payment deposit

Cons: Strange I could pay cask (pin) 100 euro to get the same car I could not get since they did not accept other cards than visa , whilst with credit card the deposit was 1100 euro which I could pin as well.

Cons: The van to the off site car pick up was not the black van with the OK logo. It was a bus with a sign in the windshield.

Pros: de vlotheid en vriendelijkheid van de mensen

Cons: voor ons was het heel onduidelijk waar we moesten zijn om de schuttel te nemen

Pros: Nada

Cons: Demoras en la entrega y devolución del carro, demora en la devilucion del depósito, mal servcio por parte de los agentes. La peor experiencia en renta de carros

Pros: Nothing.

Cons: Everything.

Pros: Nice new car.

Cons: I returned the car two days early and both discover cars and OK! wouldn’t refund any money for the days that weren’t used.

Pros: Fast, easy, affordable, as advertised.

Cons: No real issues.

Pros: Very good service.

Cons: Very Good service but I had to bought insurance online limited to $3000 excess and then purchased another full comprehensive insurance worth 27Eur/ day at counter which superseded prior online insurance. Had I been told that there will be comprehensive insurance available at counter I would not have purchased online insurance, which wasted my some funds. Overall it was pleasant to deal with discovercars.com

Pros: It was ok

Cons: We were not told to get the courtesy bus from T2 at Barcelona Airport.

Cons: I had to pay 360 EUR for the broken small mirror window on passanger side, which some theft did on beach parking, 200 window, 100 EUR was just fee for the replacement of the car & 60 was admin fee - too expensive.

Pros: Okmobile blamed your app from making over reservations for them when they don't have the availability.I went to pick up the 7 seats car was reserved a while ago, they said that was not car for me unless is a manual or 2 small cars which included me paying even more. I had to assign another driver to the other vehicle that didn't know the route and yeah ended crashing the side of the vehicle.I paid for insurance through your app, they didn't recognized that nd charged me 1500 euros to my card.

Pros: The price

Cons: 2,5 Our to Pick up the car ,

Cons: No valid phone number.

Pros: friendly

Cons: service slow and obviously broken aerial not recorded

Cons: Insistence on bringing back th car hours ahead of pickup time. Because the default time was set when searching and could not be changed apparently. After phone discussions with customer serv they refused to change it and ended my call. We picked th car up at 1.55pm after landing 1200 Barc and had to return it by 10.30am. The reason we collected the car so late was because when we called OK said that the shuttle bus only operated mon-f 9-5. So we had to take a taxi for €25. 2 hours after landing!

Pros: Everything was very easy (once we found where to go)

Cons: Not so easy to find where the minibus point was. Could invest in some signage at the airport.

Cons: - Had to wait almost 45 minutes before getting the car. - Online checking was useless. - Had to give 1200 EUR deposit despite the full insurance taken with Discover Cars. - Was charged 60E additional fee for "late" return of the car (less than 30 minutes late compare to pick up time). - Was requested to sign a paper showing incorrect amount charged for the paint scratches. - There was no supervisor available. - Employees were not very friendly and clearly did not care about the customer.

Pros: Ok

Cons: Time we spent picking up

Pros: The worst car rental ever. I think you should drop these guys from your rental offerings

Cons: Everything was terrible

Pros: Excellent customer care.

Pros: Our car was clean and updated

Cons: The process from the airport to the rental and picking up the car was chaotic

Pros: Great new cars and excellent service

Cons: Not an airport location - 10-15 mind drive away - hassle to get there from the airport

Pros: New car

Cons: 1) The shuttle bus was nowhere to be found on our arrival 2) The company's reception area was too crowded with only one employee renting out the cars

Pros: Car was brand new, staff responded to all our queries, staff helped us with everything we needed

Cons: Hard to understand when is the pick up

Pros: Absolutely nothing

Cons: Refusal to provide any refund or credit, or even to reschedule.

Pros: forthright, efficient

Cons: couldn't answer to adjustments. was directed to Discover

Pros: the agent was very helpful when it appeared I had missed my rental so he arranged another efficiently

Pros: Even though I bought the insurance through this website but at the company I had to buy another insurance from them which costed another 70 euros. Also I was supposed to get a big van but ended up getting a SUV.

Cons: Even though I bought the insurance through this website but at the company I had to buy another insurance from them which costed another 70 euros. Also I was supposed to get a big van but ended up getting a SUV.

Pros: Easy process, friendly staff, good location.

Cons: Car pretty scratched, lots of marks to record on the sheet. This is time consuming and also hard in the dark warehouse. I would suggest pre-recording the damages.

Pros: The people in Barcelona airport were find---pleasant, no high pressure and making good suggestions. Their outlet is hard to find, though.Upfront pricing is good--but all clawed back on return!!

Cons: The return at Alicante airport was a nightmare! Somebody should fire the awful tin-pot dictator who is in charge of car returns. He is on the lookout for ways to claw-back any of the good pricing you have received when you rented and he seems to pick on non-Spanish drivers.And so slow! Because he won't let any of his team do the inspecting the queue for returns is long---it took me one hour to return my car!

Pros: When i paid approximately 500 euro more than expected i liked nothing from this company.

Cons: I paid 115,27 euro prepayment. Next 112,24 euro at the OK Rent a Car desk in Barcelona. The full coverage voucher (108,90 euro) was paid in vain. This is because i paid an extra full coverage 25 euro per day for 15 days, because i spent two days in Andorra and some in France. Please consider that i i paid this extra insurance not only for the days i used the car abroad, but also for using it in Spain. This is not fair!

Pros: At first the price but absolutely nothing after that.

Cons: Took an hour to find the shuttle bus to take us to the rental office. When we arrived there was one desk open and approximately 20 people waiting. Estimated a 3hr wait which at 11pm with two small children is unacceptable. We had to leave without picking up the car and got a taxi to our destination. This was a company who seemed happy to flaunt their incompetence. Pathetically disgraceful

Pros: Value for money

Cons: It was not clear that the depot was a bus drive from the airport. We waited for 30 minutes for the shuttle bus, then took almost 2h to get our car at the agency. A stressful start to the holiday.

Pros: Very friendly and helpful service pick up and drop off process very easy.

Cons: Directions for the pick up point at BCN were not very clear.

Pros: Straightforward once you got seen to. It was mad busy when we got there, took over an hour to get the car.

Cons: Straightforward.

Pros: We waited a long time and paid extra to get agent faster. And also for special service to return the car at night due to the office is close.

Pros: nothing

Cons: argumentative,unfriendly, unreasonable

Pros: Good value, a great car and good service at the check in desk

Cons: The minibus service was TERRIBLE. We waited for 25 minutes for the minibus at the specified location, and no bus was there. We rang up Ok Car Rental to be told it was "on its way". 20 minutes later there was still nothing. Rang up again for Ok Car Rental to start to ring the driver who then mysteriously turned up. The car rental place is 3 miles from the airport, a 5 minute drive. As the minibus turned up, there was too many passengers to get on so had to do several trips. Terrible service.

Pros: price, ease of booking reservation, quick check-in and check-out

Cons: little to no guidance about how to operate the car; this was an issue because the car could be switched between manual and automatic

Pros: I rented Audi A3 and it was in a great condition. The stuff is quite helpful too. The drop-off was super fast.

Cons: There was no car manual in the glovebox. When there are a lot of people after 10 am, you might wait for a long time as there are only two representatives working.

Pros: Friendly staff

Cons: Car rental is too far away from airport...waited too long because of the bus transfer.

Pros: New car. Being able to buy skip the Line ticket when collecting the car.

Cons: Would have spent VERY long time at the Office collecting our car if we didnt bought the Express possibility on arrival. Dont know why but it took forever in the “normal” que.

Pros: Very friendly staff

Cons: Waited way too long to pick up the car.

Pros: Price & drop off

Cons: Cue & very long wait to pick up car

Pros: condition of the car value for money of rental car

Cons: Ease to finding rental desk

Pros: Good staff

Cons: No complaints

Pros: Efficient pick up and drop off.

Cons: Took 50 minutes to be collected from poorly described pick up point, booked and had confirmed an automatic and was forced to take a manual, offered a smaller discount than the actual difference between both cars, no windscreen washer in car upon collection which would suggest cars are not properly checked.

Pros: Fast and professional . Amazing staff

Cons: Nothing it was very good

Pros: Sehr nette und hilfsbereite Mitarbeiter. Weiter so!