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Ok Mobility at Alicante Train Station
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: The car itself was great. Very new and clean and had built in sat nav and everything to make driving comfortable and easy. The representative at drop off listened to our issue we had and was apologetic and helpful with ensuring our deposit was returned.
Cons: At pick up we had a trainee on her second day. I can understand that a trainee needs to learn but it would have been helpful to have an extra staff member there to help her as the manager was dealing with other clients and our trainee definitely needed more support. It took us almost an hour, to pick up the car with an exhausted 3-year-old with us. We were also told that the car tank would be full and should return full but it only had 30km of petrol left when we got inside!
Pros: Our agent at pick up was incredibly friendly and helpful. Very efficient at getting all the paperwork done.
Cons: It was hard to find both pick up and drop off locations. I European cities the street signs are very hard to find. The drop off location for our vehicle could have easily been confused for a car park. We had to ask around to different people in the area to see if it was in fact inside the carpark.
Pros: Well maintained Car and professional agents.
Pros: Great service, quick and easy. I have paid £900 deposit that I have not had back after 4 days though, would have preferred to check the car over with one of the reps instead of just leaving it
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 26.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): Iceland, Liechtenstein, Norway, United Kingdom, EU countries.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Driver licenses from the following country(ies): China will be accepted only if the translation is approved by the Consulate or Embassy.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher. ID documents must be hard copies; documents held on mobile devices will not be accepted.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is only possible to pay and leave a deposit using the same card.
It is possible to pay and leave the deposit only with the following payment methods: Visa Debit Card, MasterCard credit card, VISA credit card, MasterCard debit card.
It is only possible to pay and leave a deposit using the same card.
If the customer wishes to use Visa debit card, MasterCard debit card, he/she will be required to purchase Super Insurance.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
American Express, Cash is/are not accepted.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery service costs from 20 EUR to 120 EUR, depending on the distance.
Diesel vehicles are available for an additional charge of 3 EUR per day, with a maximum charge of 30 EUR per rental. A deposit for a tank of fuel is required upon pick up.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.
Pick-up & Drop-off
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