Omega Rent A Car at Gran Canaria Airport

Pros: Excellent service - and especially the fact that they accepted debit cards, so there were no extra insurance scams like the other rental companies.

Cons: Nothing - everything was better than expected.

Pros: Super efficient

Cons: Nothing. Couldn’t fault them. Would definately use them again

Pros: Everything that was written was kept

Cons: Quick easy process, all done professionally

Pros: Everything was so easy

Pros: Onsite and priced competitively.

Cons: Dropped car where advised but took a while for them to find it (at B7).

Pros: Very helpful with us picking the car up late.

Cons: Return video not as clear as we would have liked.

Pros: Drop off was quick and easy

Cons: The pick up was a complete shambles, phoning many times, information about the pick up was incorrect, took well over 1 hour for a member of staff to turn up, don't think you're based in the airport like I filtered for, more like delivered to the airport car park, hence the waiting times.

Pros: pick up was confusing, there is no office and this was unclear on pick up instructions

Cons: Despite full coverage purchased from DiscoverCar, the agent still pressured us about further insurance. Which we did not purchase. Approx $ 80.00 was added by Omega Cars.

Pros: Brand new car and very helpful staff

Cons: No rental desk in airport. Agent is on site for time of car pick-up so slightly worrying if you do not know the process

Pros: Very difficulty returning the car as P1 was not easy to find. Perhaps you could supply a map to locate P1. Not well signposted to a stranger to the airport

Cons: Good value for the car supplied

Pros: Did not attempt to sell me any additional services and did not try to rip me off with any false claims about damage.

Cons: The arrangement of picking up the car in the car park was a bit unusual as it was our first time with them.

Pros: Quick service and good car

Cons: It was a bit difficult to find the P to leave the car. At arrival they send a video by whatsapp, suggestion is to do the same for dropping off.

Cons: The fact that the Child seat was not installed in the car was quite bad. The rental agent also didnt knew how it worked which he should.

Pros: They were very good to communicate the exact procedure for pickup and drop off including a video of how to find their location.

Cons: 20 euro fee to pick up the car after hours because my flight was late, but that was understandable.

Pros: Very easy drop-off

Pros: It was perfect

Cons: The parking at airport Omega not easy!

Pros: Fresh good car, great price

Cons: Car drop instructions turned out to not be clear. We were unable to find right parking.

Pros: Cheaper than anywhere else, the car was brand new and the communication with them was perfect

Pros: I was happy with the service, everything was amazing.

Cons: The only thing was the deposit. I have ask multiple times, about to send me back the prize of the deposit.

Pros: Poor collection and drop off service. The website says in terminal but in fact it’s not and it’s a car park with no agent on site. Had to make calls to get car and drop off car. Contract says full to full whereas the car had only a 1/4 tank of petrol so we returned same to same! No staff to check car when dropped off!!

Cons: Poor collection and drop off service. The website says in terminal but in fact it’s not and it’s a car park with no agent on site. Had to make calls to get car and drop off car. Contract says full to full whereas the car had only a 1/4 tank of petrol so we returned same to same! No staff to check car when dropped off!!

Pros: Good car, 4 dours instead of 2, it was an upgrade

Cons: The out of office hours fee was not mentioned during booking. The directions to the meeting point was wrong, it is NOT in terminal but in parking area and you must call the rental at first, then call to local lagent. Pick-up took some 40 minutes

Pros: What a great service and a great car.

Cons: It was perfect

Pros: Not much really. Except the price/value ratio.

Cons: In total it took us approx. 2 hours, 2 phone calls and 2 texts before we were actually sitting in the car. Apart from that the car had so many scratched and dents that it left an uncertainty as to whether we had documented previous ´damages enough or would get in trouble later - luckily we did not. But it all takes a lot of unnecessary time.

Pros: simple pickup and dropoff, nice small car in great condition. our flight was early so I called them and they got there in 5 minutes. great communication all throughout the rental period.

Pros: Husband could not find his license, found a picture part way through the holiday and he was added straight away

Cons: Waiting quite some time to pick the car up. Not a full tank of fuel when it was picked up

Pros: The easy return of the car going home.

Cons: There where not sufficient agent´s delivering the cars

Cons: Perhaps giving info about leaving door nr 8 to parking garage P1 and level 0 - D6 and D7. And the carpark adres on Your site to inform about the adress for navigating. And the “Whatsapp” info nr.

Pros: The best price, friendly helpful stuff, car as requested.

Cons: I am an old school and I always prefer to give back the car in person (even thought it might require more time)

Cons: The 90 minute for the car to arrive. The agent saying it will be 10-20 minutes then saying it again and again when it didn’t arrive.

Pros: Quality of car, professional staff, efficient helpline.

Cons: Nothing!

Pros: Good service

Cons: It took so long before we get the car, we had to wait for 1h30 min. Its too long time!!

Pros: Good price

Cons: No ofdice, just a meeting point in the parking, the car was not there, finally aerived 45min late. Now, 1 an an half week after returning the car with no damage, the guarantee is still blocked, and not possible to reach them by phone.

Pros: New, nice, clean and fine car Cheap

Cons: No Office at the airport Difficult to find car Difficult and very slow service Difficult to return car - No one answered the phone

Pros: Good cars, great service, good insurance

Cons: Hard to find the place of dropoff

Pros: We had to wait 2h to pick up the car. The only negative point

Pros: Very professional and helpful, great service all round.

Cons: They charged extra money for insurance, I told them that I bought it from Discovercars, but the guy didnt speak English, showed him order documents, but he still said , that if somebody scratch this car, I have to pay extra if I dont buy his extra insurance.

Pros: Straight forward and good value for money

Cons: No issues