Opcao Rent a Car at Lisbon Airport

Pros: Excellent service

Cons: Received a cabriolet which was nice for some drives but not nice when luggage was loaded. Expected a Panda or similar. A Fiat 500 is not similar in my opinion.

Pros: Close to airport, no need for shuttle bus to rental agency

Cons: Different car provided to what I have booked. Booked a 5 door car but was giver 3 door car which is lower class. Also they charge 2€ per day for tolls even though I did not plan to use toll roads. Other companies only charge for days that you actually use

Pros: Excellent customer service. David very helpfull

Pros: The location should be convenient (the hotel opposite the airport)

Cons: Noone from Opcao was in the hotel when we collected the car (we had to wait almost an hour) and when returning the car, same thing - no one there and we just had to leave the car keys in the hotel praying that they would find no damage where someone from Opcao would finally collect it. Will never use them again, we almost mist our flight.

Pros: Never again.

Cons: They refused to deduct the pre-payment made to the rental platform (Discovery car), saying that was "the fee of the platform", while the voucher clearly said "pre-payment. They charged VAT while the announced total price by the platform was supposed to include VAT. Finally, their system of blocking 2500€ (!!) for the full insurance is prohibitive and unclear, I ended up paying almost twice in practice.

Pros: Good value. Staff is kind and helpful.

Cons: Took long to pick up. 3/4 tank rule is stupid.

Pros: same comments as indicated above

Cons: the fact that pick up was inconvenient since you need to take a shuttle from the airport to get to the pickup location, however they accommodate our needs and brought the car to the airport for us.

Pros: Ability to communicate effectively and directly with agent by text

Cons: Pick up could be quicker and smoother.

Pros: Great price and ability to communicate with 1 agent via text.

Cons: Collection takes about 10 minutes

Pros: The people are great

Pros: Easy communication with agent via What's App.

Cons: All went well.

Pros: The value

Cons: the service

Pros: Plinio Barai went far and beyond to make up for what happened to us when we picked up our van. He was professional knowledgeable, and very polite because of him I would recommend your car rental company

Cons: When we picked up our vehicle after a long flight from Canada, we were kept four hours waiting for our van with no explanation. We were given no paperwork and nothing was explained to us about the van. It was also very hard to find where the location was outside the airport. Again, if it wasn’t for Plinio Barai I would not recommend this rental company!

Pros: The initial price seemed attractive but didn't turn out to be a good value. Our rep David was nice.

Cons: Check in was a nightmare. I was able to book the car and prepay insurance using my AMEX in advance, but it wasn't accepted to complete the transaction and I was forced to purchase a different insurance through him at the Kiosk. When I tried to call I had a hard time reaching anyone but left a voice message to cancel my insurance and refund me the amount prepaid ($102.02) in Aptil. No one ever got back to me and I was not credited. The car was also malfunctioning - service lights came on numerous

Pros: The car model was nice and was in good condition

Cons: The pick up was a shambles. Paid for a after hours pick up and was left waiting for over half an hour after the stated 10pm pick up. No one at drop off, key just left at a hotel reception. Then received a drop off form with a charge of 80euros for car washing and 392euros for a scratch on a door. Luckily I took pictures of the car before giving keys back. I dropped off at 4pm, well within office hours. Return form states return was at 3pm. Clearly no one was around between at least 3 and 4pm.

Pros: They didn't have the reservation from the discovercars, but they were able to help us. By providing another car (upgraded one)

Cons: Really nice costumer support. Congrats to both of the people that were there

Cons: Off site pick up had no representation and the car was not at the location and had to be transferred.

Pros: Tires are quite worn out

Pros: The ease of dropping off the car.

Cons: The car they brought was not correct to pick up was alot slower since I needed to go to the car area to pick up a new car.

Pros: The Opcao was a real issue both pick up & drop off

Cons: Pick up and drop off.

Pros: Everything was well-managed and easy.

Cons: Nothing.

Pros: Rental agent was efficient

Cons: I didnt get the car I agreed upon and there was not another available. I had pre-paid for full coverage but the agent said that I didn't and charged me $300 more.

Pros: Close to airport. Easy dropoff, leaving key at hotel reception.

Pros: everything was exactly as advertised

Cons: everything was great

Pros: Agent was thorough and informative. All required documents where completed promptly and copies received via email.Vehicle was clean and in very good condition.

Cons: Did not like the same as gas policy. Vehicle was deliverd with less than 1/4 tank of fuel requiring immediate fill up. Make sure to have Full Insurance coverage as every little stone chip or minor scratch is documented. Agent was not present when vehicle was returned, unable to confirm drop off condition.

Pros: Should have been quick and easy

Cons: Hidden costs, should have made it more clear who they were when using whatsApp

Pros: Kind and courteous personnel at Opcao rentals, thank you.

Cons: The biggest hurdle for us: no spare tires with the car. They do give a self-healing spray but when you’re on smaller roads (away from toll), there are challenges in Portugal that can often result in flat tires. Even if you opt for their insurance, towing/emergency help can take hours, ESPECIALLY during the 1-3pm lunch breaks and weekends! Opcao charges a “via verde” of €20 on top of toll. We rather opt to pay toll ourselves. there are other companies who give you an option.

Pros: Personal, friendly service with great communication

Cons: We waited a while to get the car. However, communication regarding the delay and the situation was exceptional, so overall I have not complaints as I was not on a tight schedule.

Pros: For an off-airport rental option this was really convenient and easy to get to from the airport. More than that though, the customer service was outstanding at both pickup and drop off.

Pros: Wonderful experience. Super communicative and kind people. Made everything super easy.

Pros: Nice to be ripped off with a smile !

Cons: Dishonest , and very disorganised !

Pros: It is easy and you don't have to deal with the crowds at the airport. Also really great communication.

Pros: fast service

Pros: Perfect

Cons: Nothing

Pros: Staff were accommodating when I needed to store the car in the middle of the rental while I had to go out of country for a week

Pros: The staff I dealt with were great!

Cons: I had some mechanical issues with the first car, the employees were very helpful and I was given a replacement car.

Pros: They reached out the day before

Cons: Nothing

Pros: Read above

Cons: Read above

Cons: Location to pickup the car is difficult to find as there isn't any signage.

Pros: Picking up the car at the hotel across the street from the airport was great because we avoided the long lines at the airport kiosks and the car was nearby.

Cons: There is nothing that I didn't like about the service provided by Opcao.

Pros: all delivered as promised

Pros: The service was good, they even called me to remind me the time of collection.

Cons: The service desk is outside the airport

Pros: The service offered by Charles, our service rep, was excellent. He was very approachable and professional when it came to the process of picking up the car and explaining things that we asked, such as refuelling. The deposit was quickly returned the day we gave the car back, and Charles was always reachable by WhatsApp should we have needed it.

Cons: No cons - the whole rental experience went very smoothly.

Pros: Not much

Cons: Hefty deposit even though we were properly insured,

Pros: It was a new car and the it was delivered clean. The agent spoke English fluently and he was welcoming. He was punctual. At arrival, he informed us about the terms and conditions and he also thoroughly check the car for damages together with us. Overall, we had a great experience.

Cons: I would suggest to write some more details information on how to meet the rental representative. It is very convenient to pick up the car at the hotel but it could be clearer that we need to meet inside the hotel's lobby and wait for the agent.

Cons: Long walk to pick up location for car rental. Extra charge for toll sensor added and not disclosed before rental price quoted prior to rental.

Cons: There where 2 underground parkings under the Hotel Star Inn. It was not clear in which floor should I leve the car. At first I left it in the -2 floor, which turned out to be belonging to the another hotel. Therefore, I have to remove it and park at the another parking. More instructions on how to leave the car and where is the right entrance to the underground parking would be great.

Pros: Great service and very convenient in the Hotel Star Inn that’s right across the street from the airport.

Pros: Great rental option in Portugal.

Cons: Nothing.

Pros: Friendly and easy

Cons: Nothing

Pros: Efficient

Cons: Everything including the emails was in Portuguese making it very difficult to understand

Pros: No idea

Cons: No idea

Pros: The agent was very nice and the car was fine.

Cons: The location. It was not in the rental car place at Lisbon airport, but in a hotel lobby close by. It was very difficult to walk there with all our luggage, and there was no pick-up.

Pros: Pricing and straightforward, no hard sell

Cons: Time to pickup, walking with luggage / trolley

Pros: Airco did not really work too well.

Pros: Changed the car last min but he did us a big favour. We returned 2 days earlier. Should have applied a refund.

Pros: Valpi rental was the agent

Cons: Catastrophic inability to process credit card on delivery or return

Pros: Very profissional rental car company,

Cons: worked very well, happy

Pros: See previous comments.

Pros: The car was relatively new, very clean.

Cons: Billing: My credit card was charged 1348.48 euros for a 455.20 euro rental.

Pros: Friendly

Cons: delay in meet the agent and getting the car