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Optimo Rent at Malta Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Very little
Cons: - they are extremely rude, defensive, argumentative, aggressive and condescending. No customer service skills or friendliness whatsover - appeared basically annoyed I had booked it for so cheap so charged me for a late fee of €25 even though I was in the grace period, and when they realised I didnt have a credit card, suggested a price for their "super insurance" which was 20x the original price, without outlining where that cost had come from - nor willing to explain the reasoning. - Awful
Cons: these car rental company is only cheating company, they are no customer service at all, the person who were behind desk only want to people pay over 1300 euro without any explain, and then end up when we want to cancial the car, she won.t give the refund and not even bring us back to airport pick up sports, so 3 words to them LIRE LIRE LIRE
Pros: No issues with rental, I liked the fact they were waiting for us at the airport and on dropping off it was also efficiently done.
Cons: With covid I was unhappy to be in their minibus with other people.
Pros: no
Cons: I rent the car 8 days and paid all 8 days money, why I can't pickup my car on next day!
Pros: Poor
Cons: It was poor. They are money grabbers