Optimo Rent at Miami Airport

Cons: Price excluded mandatory insurance => it multiplied the final price by 3…

Cons: No response from the shuttle bus number or any of the other service numbers. Couldn't reach them at all so we had to rent a car from a different company at the airport.

Pros: On the surface it looked like a good value but let the buyer beware.

Cons: They are a third party biller and in my case there displayed charges were only 40 percent of the total cost of rental.

Pros: Did not answer any phone listed for shuttle bus pick up at Miami International. Counter service rude and gave mis information and lied about minimum insurance coverage needed

Cons: Optimo has various identities. Office and location are dirty. Staff are not respectful nor helpful in transaction and lied that we would not be charged for rental.

Pros: Nothing.

Cons: 1. I had to call 3 different phone numbers to be picked up at the airport. 2. Their representative tried to force me to take the Sunpass, the most expensive insurance and other "feature" that I don't even remember right now. 3. The way their representatives try to sell you the services makes you feel you're being scammed. They should explain people what some of them are optional (like the sunpass) 4. The car was not clean and I don't think it was desinfected, so stop charging for "cleaning"

Pros: Never got car from them as they only had minivan to offer and certainly did not want as we were only 2 people. Got ride back to airport after losing time waiting for cat that did not exist.

Cons: Nothing was good

Pros: Nothing at all! This is totally scam, I can’t believe this kind of companies still exist in the US.

Cons: Overall experience was awful! Extra hidden charges, no service at all out of working hours. They provided me the car with low tire saying the display is wrong. In the tire got totally flat and we had to call service to come and put air, as we couldn’t reach the rental company, plus parking charges as we couldn’t move the car with flat tire. I ended up spending more than $400 instead if original price of $217, this is not acceptable!! You should put the full price!!

Pros: NOTHING

Cons: EVERYTHING

Pros: car was clean and ran well

Cons: Price was a scam online $150 for YOUR insurance when I have world-class Erie Insurance $13/day for your sunpass !!! + tolls!

Pros: Nothing

Cons: Their shuttle had a different name on it, Payless, not Optimo. How is someone supposed to find their shuttle. Stupid, Stupid, Stupid!!!

Pros: Optimo is horrible. They prices are purposefully very low and then they require you to add on all of these other charges (like 500k liability insurance) for no other reason than that they require it when you pick up the car. It makes the whole experience feel very slimy. They also didn’t fully explain the sun pass options to me so I ended up spending $100 when I could have spent $0. I know they need to make money but I felt taken advantage of and was very disappointed in their service.

Cons: Optimo is horrible. They prices are purposefully very low and then they require you to add on all of these other charges (like 500k liability insurance) for no other reason than that they require it when you pick up the car. It makes the whole experience feel very slimy. They also didn’t fully explain the sun pass options to me so I ended up spending $100 when I could have spent $0. I know they need to make money but I felt taken advantage of and was very disappointed in their service.

Pros: Quick,friendly service.

Cons: Was supposed to get a large suv, all they had was a maroon minivan. It ultimately worked good so no big issue.

Pros: Friendly service; good vehicle; low price

Pros: nothing

Cons: Dirty inside car with dog hair and crumbs from food. Being led to believe that i had to pay for a Sun Pass for their toll roads. When i got to family they told me that was not the case, i do not have to use toll roads. Did not use toll roads and the car company made $130 from me. This pass costs $4.99 (their website explains all) to activate an account. There was no explanation as to why they charged me $14.99 a day. Money making scheme.

Pros: They lied and told us they would collect us and never showed up. We had to call a an uber to get to our destination. When we tried to resolve it the next day they put us on hold and then blocked our calls.

Pros: Déjà il faut trouver le loueur qui n’est pas au même endroit sur les autres. Arrivée à l’aéroport il faut les appeler pour qu’ils viennent vous chercher. Sauf qu’ils n’utilisent pas WhatsApp. Arrive enfin à la location on vous sur facture encore tout un tas de chose dont on ne comprend pas trop l’intérêt. Un conseil louez ailleurs

Pros: Good quality car

Cons: Pick up and drop off team short staffed - so slower than expected.

Pros: Awful experience - useless or practically non existent communications when we arrived and throughout the whole collection process. We were then ‘stung’ for extra taxes and forced to pay a large toll fee which was not previously mentioned during any stage of the booking process!! Per earlier comments, I’ve also been charged for 11 days rental when I only had the car for 10 days… I expect at least 1 days worth of rental refunded and possible compensation for my international phone calls.

Cons: Nothing. The only good thing was the car itself and that it was enjoyable to drive when we finally did get it. Please call me on +447548 272050 to arrange my refund and to resolve this complaint?

Pros: Nothing

Cons: Waited ages for the shuttle Understaffed: only one staff member in office with massive line of people Had to wait for them to bring car from storage off-site Worst car rental experience of my life

Pros: absolutely nothing at all

Cons: The customer services was horrible the people working there are rude, not helpful and sit on their phones texting while there is a line of people waiting. THIS IS A SCAM!!!!!

Pros: Nothing

Cons: Nothing

Cons: Extra charges not included in the price and not clearly stated

Pros: Again? I already have responded to this survey the last friday. Why I dont recomend your site? Well, the final price quoted by DiscoverCars was USD 350 the final price at car pickup USD 760, so, it was a waste of time searching the best price for a rental.. for my next rent I will go directly to Alamo or any other car rental web site.

Cons: Again? I already have responded to this survey the last friday. Why I dont recomend your site? Well, the final price quoted by DiscoverCars was USD 350 the final price at car pickup USD 760, so, it was a waste of time searching the best price for a rental.. for my next rent I will go directly to Alamo or any other car rental web site.

Cons: Scam company. Stole my money and didn't give me the car.

Pros: Horrible server, I can believe I rent the car from you guys..

Cons: Absolutely nothing, employee’s attitude was unbelievable, super disappointed from you guys..

Pros: Fast service and good quality car

Cons: It was somewhat hard to get picked up. Desk did not pick up the call and WhatsApp never answered

Pros: Picking up the car was a terrible experience. My husband and I have impeccable driving records and an excellent insurance policy. However, we were forced to pay extra for insurance because our policy does not have $500,000 worth of coverage. We ended up with an additional $322 in charges between the extra coverage and tolls. But to be honest, I’m still not entirely sure what we paid for because I could not understand the agent working the front desk his accent was so thick

Cons: See comment above.

Pros: Please see comment above.

Cons: I think is one of the worst services I´ve received in my life. The guy left me more than an hour and a half waiting at the airport after my arrival. When he finally picked me up and took me to the store I realized he was just lazy as he had nothing else to do. Additionally, I was charged $65 more than I was supposed to (as I already had paid online). When I asked for the explanation the same guy told me some lame excuse with no solid justification. He might just have pocketed the money.

Pros: The sales lady who eventually picked us up (Laura) was nice.

Cons: Not easy to get to—they do not have an on-site ticket counter nor easy/fast way to contact them for pick up from the airport.

Pros: I want my money refund. I didn't get the service of renting your car.

Pros: Muy mal servicio en líneas generales.

Cons: Malisimo.

Cons: No one picked us up at the airport so we did not ever get a rental from you.

Pros: Very pleasant Colombian receptionist pocked me up at the airport.

Cons: Very rushed, did not explain the GPS system, still waiting for the $1000 deposit to be returned to my c c account.

Pros: None

Cons: Too many things to list Couldn’t find the place. Poor customer service double charged my account.

Pros: Worst ever

Cons: Everything, they aren't professional, I saw other costumer in same positions. They are just trying to thief tourists.

Pros: Do Not Rent From This Company

Cons: NOTHING

Pros: Pick up and drop of from rental center resp. airport

Cons: Aggresive sale of added cost. Not providing right car.

Pros: The staff were very friendly

Cons: They would not accept my car hire excess insurance and demanded I bought theirs. This is a poor position to be ut in when you have arrived in a new country. I will never use this supplier again.

Pros: Nothing didn't rent it was the worst possible experience when trying to pick up car. Zero English, pricing issues. Complete disaster of experience now fighting for a refund. Horrendous

Cons: Nothing didn't rent it was the worst possible experience when trying to pick up car. No English, pricing issues st front desk. Complete disaster of customer service experience. Now fighting for a refund for a week. Horrendous

Pros: They ran us back to the airport rather than rental centre

Cons: See above - very stressful on arrival

Pros: I got a really great deal. The car was really good. I am very satisfied with the service provided by the OptimoRent.

Cons: Hi, Please don't accept the booking at night times or let the customer know that pick the car at day time. It was a bit of trouble to search for OptimoRent and found it closed. Thanks

Pros: Speak Spanish

Cons: The car was dirty

Pros: The company did not exist.

Cons: This was a scam. I have asked my Credit Card company to refund my money. No one at the Miami Airport had heard of the company. When I called the number, I was put on hold for 30 minutes before giving up.

Pros: Nothing

Cons: Everything

Pros: I liked how easy was to drop of the car, staff friendliness, quality of the car and low gas/mileage

Cons: The car could have been a little cleaner (interior) and also not knowing in advance that there would be an extra cost for the toll fees. Don't mind paying for that, but customer should know ahead of time that there's an additional $150-$200 to be paid.

Pros: Nothing

Cons: They did not have the car I reserved. Waited 30+ minute for rental "shuttle." The "shuttle" was unmarked Honda Pilot. The rental place JC Car Rental...Going by the name Optimorent...was a sketchy ship front in a strip mall. The door was locked. They tried to get me to sign a contract for a Toyota Corolla even though reservation was for a Rav-4 "or similar." They had already run my card for $1000.00 hold, then were unable to void it, but had to run it for 1 cent. Very strange. Worst rental ever

Pros: They cancelled on me as I was picking my bags and now they dont want to refund me as I was supposedly a "no show"

Pros: Staff and car were top notch

Cons: explaining drop off times

Pros: They Cheated on me

Cons: They Cheated on me

Pros: Absolutely nothing. This company doesn't exist and they stole my money.

Cons: The fact that it doesn't exist. I want my money back.

Pros: THERE IS NOTHING GOOD ABOUT THIS COMPANY

Pros: Nothing

Cons: Place too far from the airport and difficult to find charged extra (finally I had to pay 2x the price of the website) for a mandatory insurance