OTOQ at Tirana Airport

Pros: Easy and convenient. Were flexible when we arrived earlier than expected

Pros: El servicio fue muy bueno y los agentes muy amables!!

Pros: One of Best rental company, very helpful staff qnd 100% reliable and great variety of cars

Cons: One of Best rental company, very helpful staff qnd 100% reliable and great variety of cars

Pros: Accueil et rapidité de restitution

Pros: The service of OTOQ was great. We really enjoyed the car and the stuff was very nice.

Pros: Very easy to get in touch with. Picked up from the airport and taken to the car straight away. It only took 5 minutes from arriving at the rental office to being off on my journey.

Cons: There was nothing to dislike, it was great.

Pros: Alles! Maar vooral de vlotte communicatie en duidelijke guidelines voor het ontvangen en het terug binnenbrengen van de auto!

Cons: Wij hadden niets op aan te merken, alles verliep naar wens!

Pros: The car rental agent was very helpful, efficient and polite. Offered additional advice regarding places of interest and how to go about driving in Albania.

Pros: Very friendly staff and being dropped off at the airport at the end

Cons: N/a

Pros: Al ritiro dell'auto i ragazzi sono stati veloci ed efficienti. L'auto era nuova non ho avuto bisogno di supporto durante il viaggio.

Pros: Pleasant efficient service from the guys at OTOQ. Car in great condition, easy to drive and comfortable.

Pros: OTOQ were very helpful and had a great, fluent English speaker manning their whatsapp number.

Pros: Friendly staff, fast proceeding and good flow of information.

Cons: N/A

Pros: Easy to book and collect the car. Staff were very helpful and nice.

Pros: Exceptional service, picking up and dropping off was quick without any problems.

Pros: Helpful, nice and efficient. They also drove us to the airport after delivering the car.

Pros: Tutto come aspettato, operatori molto disponibili. La caparra mi è stata restituita in meno di 10 giorni

Pros: İletişim kurmak oldukça kolaydı. Teslim alma saatimizdeki yaşadığımız değişiklik soruna hızlı bir şekilde çözüm odaklı yanıt verdiler. Ofis çalışanları oldukça ilgili ve yardımseverdi. Özellikle Daniel ve Armondo'ya teşekkür ederiz :)

Pros: Friendly, helpful staff

Cons: Nothing

Pros: Professional approach. They gave us an almost new car. Always smiling staff. We had no problem, I recommend.

Pros: Anything. the worst rental car service I have ever had.

Cons: We arrived at the rent car to pick up the car and found the following negative aspects: it takes a long time to deliver the rental car; When they delivered the VW UP to us, the car was falling apart, full of scratches, broken parts, a little dirty, the car looked like it had come from the war; On the same day we went by tiarana to Vlore and the car started to lose speed, it didn't exceed 10 km/h until it died. Then we asked for help and it was only almost 4 hours later that we received a replace

Pros: Guys were awesome from the get go, Really easy going and made sure we was 100% before setting off on the road. Car was brand new and valeted before we took it which really makes the whole trip better. Would definitely recommend using them and would use them again in the future! Only downside is the location of their office is quite awkward to get to from the airport but only a 5 minute walk.

Cons: I didn't receive in advance information about meeting in airport. As my phone was without internet, airport wifi didn't work, I cannot to find out how abd where to pick up my car. Company wrote / called me just via WhatsApp and this definitely didn't work in my situation. So I finally called company via romaing and spent 40 mins more in airport because of this. So guys just recommendation for the future - please send pick up instructions day before arrival.

Pros: The staff was capable to solve any problems, mostly young guys who spoke good English, we wanted to help with some uncommon things and it was no problem for them, after returning the car they took us just before the airport just because they want to, we didn’t ask.

Pros: Great service the car we had was brand new and the staff were all very helpfull and understanding

Pros: Everything is good. Quick pick up, I bought insurance so they gave me a better car

Pros: Meet and Greet Brand new cards English speakers

Pros: rien

Cons: Agents pas professionnels, il s'est mis en colère car nous ne voulions pas prendre d'assurance supplémentaire. Ils nous ont donné un siège pour bébé totalement inadapté à l'age de notre fils. C'était très dangereux

Pros: Fantastici

Cons: Tutto perfetto Ragazzi gentilissimi

Pros: good communication and a rep was at arrivals to pick up from the terminal and take to the office. Quick and and efficient pick up and drop off. totally hassle free. Provided with a brand new car. No pushy or scare tactics used - very friendly service.

Pros: Amazing service offered by various members of the team. They allowed us to deliver the car back ama little bit later than agreed to match with our departing flight. Quick and easy pick up and drop off over whatsapp.

Cons: Nothing. Just to bear in mind that maybe not everyone has data coverage in Albania so not able to receive the pick up instructions. Might be an idea to send this message the day before the flight.

Pros: Pleasent service, good car.

Cons: Made a booking thru Discover cars, with full coverage. Otoq car offered additional Full coverage for additional 150 euros - cause their coverage is better. Didn't buy it.

Pros: Friendly staff. Honesty.

Pros: Quick, helpful, fair

Cons: Keep in mind that in case you bought the insurance from Discovercars, you probably will need to buy better directly from the rental

Pros: Very nice car and upgraded without requesting.

Cons: Customer service & behaviour could have been better.

Pros: As I said earlier, the staff was great and the service was perfect and exactly as we expected. Also, very good value for money we paid.

Cons: The point in which the DiscoverCars app put the office is a bit inaccurate, I recommend using google maps. Just write Oto Q car rental Tirana airport.

Pros: Było łatwo znaleźć to miejsce. Cała procedura była bardzo szybka.

Pros: Fast and friendly

Pros: Quick at handling problems

Cons: Cars could be better

Pros: Very pleasant service, fast pick-up and drop-off process.

Cons: The car was scratched on all sides, mileage is about 100 thousand. washer fluid level low

Pros: Excellent value for money. The car was as expected and the mileage was very low.

Cons: Nothing

Pros: Good location, service, and valuable local driving advice. In addition to this, good documentation, which came in handy during our insurance claim.

Cons: It was not the cleanest car I have rented, additionally it could have been scrutinised more before renting it out as we had a bit of problem with car fob and breaking light.

Cons: There was no meet and greet, we had to search for the car rental office. We got pressured into buying insurance. The car we got virtually had no brake pads, we almost crashed a few times during our journey. The condition of the car was much worse than what was advertised. Car was not full fuel. It sounded cheap but we ended up paying for a car rental that is double the price, almost the same price as renting in Switzerland after all the scam costs.

Pros: Great service and couldn’t really have been smoother. Car was new and ran great. Would definitely recommend these for a car in Albania.

Pros: New cars, super clean and smooth process of check in and check out

Cons: None

Pros: Respectful company and really professional service.

Pros: Very good service

Pros: Friendly staff, fast processing.

Pros: They gave us a 0 km car! They were very helpful!

Pros: Personale gentile ed efficiente. Hanno fatto tutto il possibile per accontentarci

Pros: The car was new and very clean. Staff was friendly and accommodating.

Cons: We were expecting a Meet & Greet service but no one showed up at the airport. This was solved by calling them and then going to the office just outside the airport area (10 mins walk).

Pros: Comprehensive introduction to the car and how to work the controls. Quick and smooth process. Also gave us a free upgrade to a slightly bigger car - thank you!

Cons: i did not like the car given to me and there were no other options or subsitutes offered. I had booked for an MG and got a duster instead. i was willimg to upgrade if there were anyother better options available but there were none.

Pros: Nice guys with loads of help and suggestions.

Pros: Very friendly and responsive customer service throughout the rental, even helped rediscovered my neck pillow left in the car. Awesome.

Cons: Nothing.

Pros: nothing

Cons: Compagnia poco seria. Avevo già acquistato polizza full cover con Discover car ma al check in il noleggiatore mi ha detto che non avevo nessuna assicurazione contro danni e mi ha venduto una nuova assicurazione al costo di € 125, in più mi ha addebitato altri € 50 perchè mi dovevo recare in Montenegro

Pros: Very easy to pick up just arriving in the airport. They just wrote us via whatts and come in 2 minutes. Good car for nice rate and returning very quick and easy. Strongly recommened.

Cons: All was good.

Pros: Fast service, very frendly and understable evyrithig about the rental

Cons: Nothig. Everything in the best way

Pros: Henry provided us with perfect customer service. He was smiling, reachable via WhatsApp and told us all the details about the renting.

Pros: Friendly and they gived me a brand new car

Cons: Nothig. Everything was perfect

Pros: Helpfulness and very polite staff at otoQ car Rental in Tirana Airport , very impressed by the guys at the desk.

Pros: Very clear on explaining what we needed and gave us plenty of tips during our rental

Pros: Fast and very welcomed staff.easy on understanding the rules in Albania and the staff was very helpfull

Pros: armando was super helpful before and during pickup and again at drop off. I would highly recommend OtoQ, their cars and their team to anyone wishing to travel through Albania.

Pros: Service was excellent

Pros: We had a great experience with OTOQ, even though our flight had a delay of 1+ hour, the guys at OTOQ were very flexible with our pick up. They waited for us and we had a great communication. The car was brand new, easy to navigate and really clear. They also gave us a few tips for Albania and we could communicate easily via WhatsApp. Will choose it again when in Albania! 100% recommended

Pros: Kindly and helpful

Pros: Great customer service and great people , brand new cars !

Pros: I had a fantastic experience with Otoq company. The staff was very friendly and efficient. The car was in very good conditions and drove us perfectly paying a reasonable price. I highly recommend Otoq🤗 see u again for our future rental👏

Pros: Friendly staff , very helpful in every question you might have during the rental.

Pros: Everything

Cons: Nothing

Pros: The guys who work there are very helpful,kind and professional in what they do.

Pros: Overall great experience with helpful staff.

Pros: Once we were picked the arrangements were quick and the return of the car (even though we made a little scratch on it) was handled also relatively quickly

Cons: the pickup procedure

Pros: We hired our car with Oto-Q for our 8 day trip in Albania and the entire experience from arrival to hand over of the car was smooth sailing. Henry was super helpful and always on hand to answer any questions. The car was almost new and very well maintained, we had no issues travelling in the vehicle through the Albanian terrain throughout the duration of our trip. Would highly recommend and book again.

Pros: Easy and communicative.

Pros: Fast and efficient service, transport under the departure terminal when you pass the car.

Pros: Great customer service, excellent car. Overall a very positive experience - would rent with them again! Thank you!

Cons: Air conditioner doesn't work

Pros: Vlot Engelstalig, to the point

Cons: Tomtom moet dringend worden updated

Pros: Nice people

Cons: We just didn´t like the car overall because it didn´t had enough strenght or power on roads with higher inclination (basically every road). Also it was a little tight for 5 people

Pros: Very quick response time and very helpful when there was an issue with the car. Quick pick-up from the airport.

Cons: For the price, in hindsight, the car we got (2015 Hyundai) was not entirely what we had expected. During two climbs in the mountains, the engine overheated but the OtoQ-representatives were very responsive on WhatsApp to help us. In the end, it was part of the adventure :)

Cons: Bad contract, full of empty filed a and mistakes. Operating on photos not on documents.

Pros: Staff were extremely helpful and accommodating, they even dropped us back to our hotel after dropping off the car. Would definitely recommend.

Pros: Professional and friendly

Pros: Staff were very helpful

Cons: Nothing

Pros: The whole rental process was good, all instructions were clear - the representatives were quick and on point. After the car was dropped by us we were transferred to the airport terminal.

Cons: The car was not in a perfect condition (multiple scratches), but it's not surprising while looking into the traffic and behavior of drivers on Albanian roads - however we have purchased full coverage with Discover Cars and the representatives of OTOQ pushed for purchasing it with them also - possibly that would be better than buying it from Discover Cars, more safe and time saving in case of any damage.

Pros: The personal service.

Pros: Our flight was rebooked - good communication to OTOQ who was very flexible in finding a solution for dropping off the car.

Pros: I especially liked the easygoing and very friendly staff. The car was good and the handover was easy. Very good experience.

Cons: We received the car with a very low fuel-level which forced us to immediately find a fuel station. Also in the end we didn't receive any documents nor mail when giving the car back to the company. Eventhough they told us that the condition of the car was the same and we didn't receive any formal notice. But tehse are just two minor thing, the rest was perfect!

Pros: Nice people and very helpfull

Cons: They are the best. We got a better car than expected. Very nice very clean

Pros: Kind staff and perfect car

Cons: Nothing, it was all perfect!

Pros: Overall very good service for fair price. We even got free upgrade to higher car class than we originally reserved.

Pros: Nothing

Cons: The car was not at all good. Had so many issues like pick up, acceleration issue, uphill pull and cruise control. I have never driven such a non-reliable car in my whole life I even tried to exchange the car after 3 days by visiting the rental retailer. Apparently I was denied to get another car. Please don’t fool people with such services. I’ll never recommend discovers cars if you don’t fix this issue

Pros: Customer Support! Quick PIck-Up and and Drop-Off.

Cons: Car was not the one we choose and was not in a great condition (lots and lots of scratches).

Pros: The car rental service team in Tirana was exceptionally nice and willing to help us find a solution. We were offered free coffee at a nearby hotel as a compensation for the longer wait.

Cons: We are still not sure if the additional safety deposit demanded from us for Discovery full coverage insurance was legitimate. It was a lot of money and we did not want to end up in a sticky situation, paying out of our own pocket and then trying to get the money back from Discovery. We opted to pay another full coverage insurance (12€/day) with Tirana rental service because we were promised that any potential damages would be dealt with by Tirana car rental service.

Pros: The staff was super nice to us and the car was in good condition. Next time in Albania I'm gonna rent with them again, for sure! Couldn't recommend it more!

Pros: Good service. The agents were very helpfull and efficient. They gave me a better car that the one it was suppose. Car in good shape. Dropping off was very fast.

Pros: They picked us up

Cons: The garage service has not been done, brake noise, 65,000 km car already very scratched and the rental company charges 330 euros for an additional small scratch. The control of the bodywork was done by photos in bad conditions, because of reflections. Oto Q does deserve a very bad rating.

Cons: Refused to provide a spare tyre and we ended up with 2 x tyres that constantly needed to be pumped up

Pros: Andreas was super friendly and helpful. Car was clean and in good condition, and this appeared to be the case with other vehicles that we could see in the car park. Pick up and drop off very smooth and, while I'm sure they would have charged for any major damage or scuffs, they did not appear to be the type of company that was going out of their way to find flaws just for the sake of charging for repairs. We had no trouble at all & deposit released quickly.

Cons: A slight hiccup with pick-up. We were not contacted prior to confirm arrival time (and once arrived, did not have signal!). Office was a quick walk across the road, thankfully. OTOQ phone # on Discover Cars email was wrong :( Should be +355695374101. Car had no petrol (warning light was on) at pick-up, which I found a bit unusual. However, there was a petrol station within minutes so it was easily resolved.. and meant we didn't need to worry about topping off ahead of drop-off. :)

Pros: Everything was easy. The car was very efficient and easy to manioulate.

Pros: Andrea was a great help. He picked us up from the airport and was waiting for us as we came out. He helped us with our bags and drove us to the rental office. He clearly went through the rental agreement and made sure I understood everything. A really friendly guy. Highly recommended.

Cons: Nothing.

Pros: At our arrival we were welcomed & taken straight to the rental office. We quickly and clearly received all the necessary information and could start our journey. There was a small problem with a seatbelt, but it was quickly resolved thanks to the helpful and creative staff. We also had some questions along the way and immediately received reassuring answers via Whatsapp. When returning the car we even got a lift to the airport. Very satisfied with Andrea and his colleague at Tirana airport!

Cons: nothing: excellent service

Pros: Top rental everything was on time and spot on 🔥👌

Pros: Easy procedure and extremely helpful staff. Andrea was very informative and helpful And guided us with navigating the streets as well