OTOQ at Orlando Airport

Pros: Our flight got delayed and you canceled our car and we did not receive our refund like it was promised.

Cons: See above. Plus, we waited for a half hour (literally) in the wrong line where the shuttle dropped us off before the desk person told us it was actually next door. And the number of vendors involved was dizzying -- DiscoverCars, OTOQ, NextCar, Seven Auto -- it was confusing and seemed sketchy. I never knew who I was talking to or who would be responsible. Will not use again.

Pros: Absolutely nothing. I could not recommend them any less. Literally walking would be better and it’s probably what you’ll end up doing.

Cons: It’s a money laundering scheme. They just want to show that they are selling “vouchers” but in reality they won’t rent anyone a car.

Cons: No one in the office and the doors locked when I dropped the car off.

Cons: Was super expensive because the other rental company didn't have our car. We were forced to go with this one. And they lied to us about having a shuttle that would take us to the Sanford airport. So we had to get an Uber

Pros: Agent tried to scam me out of $700 for insurance

Pros: Ease of drop off and shuttle

Cons: Bait and switch. I have documented the entire process and will report to the BBB, social media, and will do my best to warn customers a out your misleading tactics. I've seen it w my own eyes and all of the customers before and after me agreed. We were never told up front and were forced to buy your insurance coverage at a high rate. We all would have rather you be up front and charge us the actual amount. However, you guys don't do this on purpose because you want to lure customers in.

Pros: The shuttle to the airport.

Cons: The price was too high, asked to purchase additional insurance. Child seat they provided was defective, it doesn’t have safety belts.

Pros: Nothing

Cons: Extra insurance 29 per day! We shortened our rent. Car was all scratched , missing gas cap. Muffler sounded .

Pros: They were friendly

Cons: They didn’t accept my insurance

Cons: I would not call what they did to me service, but rather making me regret having ANYTHING to do with them in the first place.. HUGE REGRETS, that I hope I can save someone else from having to go through

Pros: Justin was very specific and professional. He was given unreasonable guidlines.

Cons: They would not rent to me without paying more for insurance on top of my quality insurance.

Pros: I never got a car and you still don't seem to understand that. At this point, I just want a refund but also can not find someone to do that.

Cons: What service? Only thing I got was a charge on my card for the service.

Pros: Nothing

Cons: Ended up charging me a bunch of hidden charges for insurance even though I provided proof of insurance.

Pros: Didnt like it

Pros: Car is super old and ran down. There are over 114k miles and overall condition is poor. They asks you to have $3M property damage insurance, which most of our insurance doesn’t cover that much so we are forced to use their insurance which is $30 so you end up paying more

Cons: Car breaks were a little rough.

Cons: They rejected my US auto insurance and asked me to buy their rental insurance.

Pros: Nothing

Cons: Nothing

Pros: Cars were ready when I got there

Cons: The increased charges at checkin

Pros: I couldn’t get anyone to answer a call or respond to a message

Pros: Nothing

Cons: Everything

Pros: Communication through text.

Cons: I had to buy my own insurance and it was over priced.

Pros: Quick drop off

Cons: Terrible customer service, only allowed a handful of insurances, and very difficult to get the car. The car was beat up and was junk.

Pros: The car was very clean and new

Cons: Overcharged for insurance

Cons: This is a scam. They charge you $15/day for tolls and $40/day for insurance.

Pros: Never received or rented a car with you guys even though I was charged or price.

Pros: Nothing They steal your money

Cons: Give me money refund or I will continue my Complaint with the Attorney General, Center for the aging… anyone els who could help me and prevent this from happening to another person

Pros: Everything worked out great.

Pros: The car was in great shape and clean.

Cons: Hidden insurance fee, and inability to cancel the reservation and get the money back.

Pros: Nothing

Cons: Even after booking confirmation, the agency did not show up at the airport to pick me up. I had to make a last minute reservation from a different agency to get a car.

Pros: They canceled as I was boarding the plane

Cons: I didn't get service - they canceled as I was boarding my flight

Pros: price

Cons: insurance

Pros: Absolutely nothing

Cons: Everything! Starting from the hidden fees and charges to the garbage of the car

Pros: Nothing

Cons: They had so many extra fees when picking up the car I walked out and got a Lyft.

Pros: Not much.

Cons: Not very helpful it seemed like they just did not want to help me like I was a border to them.

Pros: Quick return

Cons: Hidden fees

Cons: Will never rent from your company and will share my experience with my friends.

Cons: When booking this trip, the advertising price was extremely misleading. My payment at pickup was expected to be $131.94. When I arrived, my actual cost had changed to $507.50. This was explained to be from additional insurance required, taxes and fees. Their advertising is very deceiving. Since the rental office is offsite there is little to no choice but to proceed with the agreement. I will never use this company again.

Cons: It took a long time for the shuttle to pick me up from the airport & take me back to the airport. There was only one driver who was driving people for 2 different car rental companies. It was confusing to feel confident I was on the correct shuttle since the car company seemed to have 3 names & was sharing the shuttle with another car rental company. They nickel & dimed me about the insurance & toll additional fees.

Pros: The person who was inspecting the car when I returned it was not friendly at all. He did not help me other than removing my suitcase from the trunk. Very poor customer service skills to the point being rude. Not happy at all with the way this boy treated me.

Cons: The rental agent was excellent. Very knowledgeable and helpful. He went above and beyond to be kind to me.

Cons: Forced me to pay for insurance coverage and charged me $200 more than the agreed price online. I have progressive insurance that covers rentals. They demanded 300K coverage which no one has.

Pros: The staff was patient

Cons: The price of the rental was high. The car had bad breaks and looked really old. It

Pros: Had to wait 1 hour for someone to show up at the office. Was told that my nationwide auto insurance, backed by the NEA, was not on the short list of recognized insurance companies and that I would have to pay $500. for their insurance.

Cons: Had to wait 1 hour for someone to show up at the office. Was told that my nationwide auto insurance, backed by the NEA, was not on the short list of recognized insurance companies and that I would have to pay $500. for their insurance

Pros: I didn’t get car from doscover and they wouldn’t take my insurance and charged me $39.00 per day for insurance on line it said i could use my own insurance!!!!! ITS A RIP OFF SCAM!!

Cons: You Suck!!

Pros: I didn’t like anything about the experience.

Cons: You have refused to make this situation right and I think you are an awful company I will not be doing business with this company again.

Cons: $500 in extra fees

Pros: Poor customer service. Wanted to charge me an extra $400 for insurance. No way!!!

Cons: Do NOT rent from this company!!!

Pros: No one spoke English. Agents were rude, and dismissive. Lotta boys walked away when we asked him a question, probably because they were illegal and did not speak English. The car had lots of dents, that we documented so we wouldn’t be charged for them.

Cons: I felt like all you were concerned about was getting money. I have never had a car rental agency charge a $300 retainer.

Pros: Initial impression was a bargain

Cons: Was very similar to flying Ulta low cost airline Spirit, low base price but when forced to add extras no longer a bargain.

Pros: not much

Cons: shuttle took long, undisclosed costs quadrupled rental. very unethical! I would stress to everyone not to rent from them!

Cons: Being decieved

Pros: Car was clean

Cons: On my discover’s voucher, the price was less than 200$. It finally costed me over 500$. OtoQ forces you to have one of there pre-approved US insurance company even if I had an international car insurance. The insurance I was obliged to pay with OtoQ costed me more than the car rental (and by the way it was a ridiculous coverage like 5000$ … every accident cost more than that). I will never use either discover or OtoQ. They rented a car with maintenance required flashing in the dash… pathetic.

Pros: DID NOT GET PASS THE STAGE OF CONVERSING WITH DESK AGENT!!!!

Cons: I didn't like being forced to buy their insurance AND their SunPass

Pros: Nothing

Cons: Extra fees added that weren't necessary but had no way of getting out of

Pros: Would let us rent a car after booking it!!

Pros: Everything is ok. CSR is very friendly and helpfull. The process was easy and comfortable.

Pros: Torn internal leather be on center counsel My electronic key did not work & it fell apart two days into rental

Cons: Associates were attentive & supportive.

Cons: This is a scam. Terrible customer service. Don’t tell you about ridiculous insurance requirements until after you have already paid them

Pros: Terrible, wouldn’t book with them again

Cons: Nothing

Pros: We were very thrown off about the whole experience because after paying a deposit we were not aware the deposit was only a deposit for the insurance not the car rental all together and got surprised with an additional $400usd+ in charges at the point of pick up. They were also not clear that they share a address and shuttle from the airport with another rental company. No one answered the phone when we tried calling from the airport so we ended up spending even more money to get an uber

Cons: To their location. Upon arrival we ended up waiting at the wrong place because their entrance was not easily visible with minimal signage and the shuttle they used didn't even have their name on it.

Pros: Absolutely nothing. One of the worst rental car companies in probably the entire US. I have been renting cars for 30 years, and OtoQ is probably the worst company I have ever experienced.

Cons: Overcharging and worst customer service. They didn't accept any payment I made through discover Cars and wanted me to pay them more.

Pros: 5 for not applicable

Cons: Waiting on reimbursement.

Pros: Facil de ubicar y exonomico

Cons: El carro estaba aun con basura en la parte trasera

Cons: Change of price.had a price and when arrived was told I had to add more insurance bringing total price up 300+

Cons: The insurance price too expensive

Pros: It was terrible.

Cons: Unacceptable insurance policy.

Pros: Never got the car. When i got there my car insurance that i was not aware of $650 USd for 8 days. This needed to be disclosed clearly !!! Otherwise, they hold u hostage when you are there. There was no transpersncy of info

Pros: The agent was friendly.

Cons: Even though we pre-paid full service coverage, and had our own comprehensive insurance they still charged $300 in hidden fees. The car was in terrible condition with damages EVERYWHERE. The car shook badly over 60mph. I'm pretty sure this car had been poorly repaired after a sever accident and is now being used as a rental.

Pros: Not much to say

Cons: I felt as though I was being scammed.

Pros: Nothing. They are the worst establishment on planet earth and they need to be shut down indefinitely

Cons: They were the worst humans we have ever encountered. They have ruined countless lives

Pros: I didn't like the fact they bait and switch. I have contacted the Better Business Bureau.

Pros: Nothing. I am very unhappy with the service And I didn’t get the car and im still waiting for my refund

Cons: Nothing Didn’t like anything about

Pros: Nobody else in line

Cons: Predatory practices. Insurance requirements that other car rentals don’t charge for adding an additional $250 upon pick up. Tried to charge cleaning fee when dropping off for sand so we had to clean the car ourselves.

Pros: NOTHING! will never use again

Cons: This car rental company requires you to have $300,000 rental insurance on your private policy which us absolutely ridiculous. Then they charge you for insurance which makes the cost of the rental just as much as a name brand but much more inconvenient. Better off going to Enterprise or whatever, at least you get points for your rental! They don't accept American Express either, most likely because they offer rental coverage when paying with their card.

Pros: The daily price was the only attractive feature. Everything else about this rental was terrible.

Cons: 1. Poorly maintained & dirty cars. 2. Staff pressuring customers to purchase insurance instead of checking the basics for safety. 3. Location was closed when I attempted to return the car with no oil. 4. I had to argue w/ staff for a ride back to the airport. 5. Poor administrative management sent a replacement car out without a contract/ registration. I was stopped by the police & had no registration to offer proving I was the authorized driver of the car.

Pros: Nothing.

Cons: The fact that they are running a scam (read the reviews, they do this to people all the time.)

Pros: I was very disappointed with the presentation of the car. It was not clean to anyone’s standards, it smelled, and the barometer screen was hard to read, because it was not clean properly.

Cons: I have never had a car rental company who did not take my car insurance. This is their way of forcing their clients to buy their car insurance, which is a complete rip off.

Pros: Kevin was the only thing good about my experience. He was incredibly kind and did his best. Overall , my issue is with the company, it's policies, lack of quality product, understaffed, just crap. Kevin however should get a raise bc he was smart and nice and thorough. I hope he finds a better job working elsewhere bc this company sucks.

Pros: You guys are a scam

Pros: Nothing

Cons: Everything. Very sketchy. Unclear directions, phone was never answered, only works communicate via text, slow response times, never was able to pick up car.

Pros: Absolutely nothing. Horrible to experience.

Cons: Everything. Sleazy and was way more expensive than I thought it would be. Value was trash given the hassle to and from the airport and area car was picked up. And don’t even get me started about their “toll” packages.

Pros: The Vendor Changed the Car rate to 4x the quoted price at the Desk when I arrived.

Cons: Car had a dead battery, they don't maintain their cars

Pros: I liked nothing about this service! It is a complete scam. When I arrived there were two customers waiting to be bussed back to the airport because of the additional 150+ dollars they wanted to add for additional insurance.

Cons: The place is a scam! We lost two hours waiting for a ride out to the lot and back to the airport. Without a rental car because I was not falling for the scam!

Pros: Nothing

Cons: They were not honest.

Pros: Nothing- it was absolutely unbelievable

Cons: Total disregard for customer satisfaction, untrustworthy on reservations, rental agreement, and accountability.

Pros: Fast and professional, excellent airportntransportation.

Cons: Not their fault, but they do not accept my insurance carrier and I had to pay $220 extra.

Pros: Nothing

Cons: They tried to charge me 5x the price of the car at the counter.

Pros: clean car

Cons: Undisclosed insurance "requirement". Bait and switch.

Pros: Agent got thru the check in process quickly so I could be on my way.

Cons: Agent spoke a little to fast and spoke in a low volume . Not sure I completely understood everything she said but I was on a late flight and it was already around 11pm

Pros: Friendly

Cons: Maintenance required when got vehicle Company name wasn't on shuttle bus so didn't know bus to get on. Asked after waiting too long. Insurance stipulations Haven't got deposit back yet.

Cons: Hidden fees upon pickup. Car was dirty and had sand throughout.

Pros: I never received the car

Cons: Be responsive when customers call you. Extend your service hours

Cons: Horrible experience, 2 hours to get picked up. Was over charged, returned the car early. No one was in the office. Tried calling and texting. Even the address was incorrect on the confirmation. Couldn’t get a refund. Rather use names you recognize

Pros: I didn’t like anything about Discovercars.com or the rental agent guy. It’s a scam website and rental agent guy. I paid through you guys for the rental car but I didn’t even get the rental car when I got to the rental agent office. Not only that you denied me to refund my money. I gave it to God. He will fight my battles. Thus I Wouldn’t recommend you guys for anyone to rent a car through Discovercars.com. I have never seen anything like this before. Lesson learned from this. Thank you!

Cons: I didn’t like anything about Discovercars.com or the rental agent guy. It’s a scam website and rental agent guy. I paid through you guys for the rental car but I didn’t even get the rental car when I got to the rental agent office. Not only that you denied me to refund my money. I gave it to God. He will fight my battles. Thus I Wouldn’t recommend you guys for anyone to rent a car through Discovercars.com. I have never seen anything like this before. Lesson learned from this. Thank you!

Pros: Nothing

Cons: Everything was bad

Pros: 💯 terrible experience and I haven’t had my money returned.

Pros: Very nice people working here. Made me feel like they was friends and not people just taking my money haha. Great people and great place.

Pros: They were awful. Terrible shuttle, wrong address on line, no signage to find them. Terrible insurance policies. Awful. Wrong car. If there was a minus I'd give it.

Cons: Nothing

Pros: I had no problem and everything was very fast and safe. I recommend it

Pros: the service and the car was good, but it is not right to have hides fees.

Pros: Bad service

Cons: Nothing good

Pros: The car

Cons: We waited over an hour to be picked up at the airport and waited over 30 minutes to be picked up and taken to the airport when we returned the car