PAA RENT at Faro Airport

Pros: We were held up through passport control but the rep waited over his finish time for us and was still smiling

Cons: Could do with a note saying which car park to return car to

Pros: The rep. and the car.

Cons: Cost and forced surcharges.

Pros: No pushing to sell extra insurance or the likes, quick and easy collection

Cons: No negatives to report...

Pros: Very professional.

Pros: Great location, clean modern car, polite friendly staff

Cons: Nothing

Pros: The Staff at PAA car rental(Fernado) where so very helpful and polite nothing was to much trouble.

Pros: Very helpful and friendly

Cons: Make sure you check off the damage very carefully

Pros: Friendly

Cons: Nothing

Pros: PAA are really easy to work with

Pros: -price -deposit back on account 30 minutes after drop-off

Pros: Very good

Cons: Nothing

Pros: Excellent

Cons: Extra charge for late pick up (which was 23h45)

Pros: Very good

Cons: Nothing

Pros: Almost new car and no bother with it at all.

Pros: dropping off was easy

Cons: Nobody was there when I arrived

Pros: As above

Cons: Fuel on reserve

Pros: Good price

Cons: Just had to wait for agent on drop off a little while…

Pros: We have experienced a good service and good car from PAA.

Pros: No hassle, efficient service

Pros: Once agent turned up very efficient car hire

Cons: Waiting for agent to arrive

Pros: They were quick and efficient.

Cons: They automatically charged you for tolls upfront when I didn’t use them, I will need to wait several weeks for a refund.

Pros: Met at airport car park no queuing which was great. Very efficient and punctual staff very pleasant. We changed our return time and it was also no trouble at all for them

Cons: Nothing they were great. We had no incidents so unable to advise on that aspect

Pros: Servizio molto veloce sia nel ritiro sia nella consegna del veicolo

Cons: Veicolo che non era esattamente quello che avevo noleggiato online, ma con identici requisiti. Veicolo con qualche riga di precedenti noleggi, segnata con correttezza nei fogli del noleggio

Pros: The representative was very polite and friendly, went through the usual procedure quickly and thoroughly

Cons: Nothing- they were very good

Pros: Fernando was exceptional and extremely friendly and helpful.

Pros: Friendly and efficient.

Pros: At the airport

Cons: Had to contact them and wait for agent

Pros: very pleasant and quick, brand new car, good price vs competition

Pros: The agents spoke really good English and were friendly.

Cons: Nothing

Pros: Very plesant man helped me on pick up and return

Cons: Maybe a bit hard to find when you dont know the airport

Cons: Overall excellent, only difficulty was finding someone to hand back vehicle on return when rushing for a flight, otherwise perfect.

Pros: Good swift pick up and hand back

Cons: Nothing

Pros: Customer service person was excellent

Cons: Car wasn’t in great condition inside and quite a few bumps and scrapes outside

Pros: Very friendly and helpful staff. They were genuinelynhelpful and considerate and didn't try to up sell.

Pros: Spoke to me before the rental to make sure they would be there and then we’re quick to deal with the paperwork

Pros: as above

Cons: i had no issues

Pros: Friendly service and straightforward

Cons: Nothing really

Pros: Arriving in a new country can be disconcerting because you don’t know what to expect. World class service made all the difference! Great English skills and a true desire to help was so welcome after a long flight. I had to return my car and fly out a week early and the PAA went out of their way to make things easy for me.

Cons: Everything was perfect.

Pros: The pickup and drop off were relatively easy

Cons: The fact that I had to pay money for an early morning drop off as well as an extra fee to travel to Spain.

Pros: Very friendly

Pros: Disappointed! The service was very efficient at the airport dropping off and picking up the car. Trying to get my deposit money for the Toll Tag returned has been impossible. It is more or less 'not my responsibility', try a different person.

Pros: Service was more than perfect! Friendly man who was already there when I dropped off the car. like he was waiting for me :-) A++++

Cons: Nothing at all

Pros: Very friendly staff

Pros: Friendly, professional and very helpful

Cons: Nothing

Pros: Very happy with the price and with the car itself. Friendly people both for picking up and dropping off.

Cons: A bit of stress dropping it off when the representative wasn't there when we arrived to drop it off.

Pros: Good and friendly staff

Pros: Everything was excellent

Pros: Effficient and friendly.

Cons: Nothing

Pros: Friendly and professional

Pros: The agent rang me the day before when I would exactly land and noting my flight number. At the meeting point he asked me if I was looking for him. The car was in good nick and it was very easy to give the car back, despite the early time.

Pros: the rep

Cons: nothing

Pros: Fast service and introduction to the car

Cons: NA

Pros: Friendly and efficient

Cons: All was good, will use again

Pros: Nothing

Cons: Con, with only chip and pin card processors

Pros: Very polite and helpful

Cons: Nothing

Pros: Service de location efficace. Véhicule propre. Très satisfait

Pros: Very friendly agents that helped when ever they could. Easy to talk to.

Cons: Nothing to dislike about PAA rental.

Pros: Staff execellent, everything went smoothly

Cons: Ease of collecting car , staff friendly and explained everything same when dropping off

Pros: Easy to do business with

Pros: No waiting no problems

Pros: Very satisfied with all aspects of the rental. No suggested improvements but would like pricing to continue to be fair and competitive with the market.

Cons: N/A

Pros: quick and easy

Pros: Friendly and efficient.

Cons: Extra charge for dropping off out of hours

Cons: Check in was chaotic with all the rental services in a small outdoor space without clear signage where to find PAA

Pros: Car, an automatic and I think all they had left, was relatively old but perfectly fine for our needs and we have no complaints about it whatsoever. Would be very happy to have it again.

Pros: Very helpful and friendly staff

Cons: Being charged €30 because we were after 8pm.

Pros: Fernando was brilliant. Very courteous and professional.

Pros: Simple & straightforward

Cons: Difficult to locate collection point. No-one present when car returned.

Pros: Very helpful staff that were willing to bend over backwards to meet our needs

Cons: Very good service, friendly staff and well looked after vehicles

Pros: Friendly agent

Pros: great communications, best price around

Pros: Prompt and efficient

Cons: Na

Pros: Very helpful and prompt to get us on our way.

Pros: As above, easy to book, excellent communication online and face to face. Great customer service.

Cons: Nothing.

Pros: Quick and easy pick up with efficient service. Pick up was completed exactly at the time arranged.

Pros: Friendly Service and Good Communications

Cons: nothing

Pros: Friendly staff

Cons: Car engine sounded rough and the engine light was on when I picked it up and for the whole week, so I suspect it needed a service - the PAA team said "we just need to take it to SEAT to get them to switch the light off", whereas the engine sounded like it needed a proper service. Also the coolant leaked which, with their advice, I had to top up with water

Pros: Accommodating when we had to change drop off time. Easy pick up and drop off.

Cons: N/a

Pros: Simple and convenient

Cons: I can't honestly think of anything worth complaining about

Pros: They were so accommodating when I asked to extend for 2 days. And the cost was very very reasonable!

Cons: The car exterior was pretty bad but it’s not their fault, previous renters did not take care of it, I hope they took their deposit off them!

Pros: Fast efficient and friendly.

Cons: Nothing.

Cons: The manual check in procedure is not industry standard. Upon returning the car, funds held were not returned to our credit card. No receipt was issued.

Pros: Friendly agents who spoke good English.

Cons: A bit of a walk with suit cases from arrivals to the pick up point in the carpark.

Pros: They went above and beyond. The day after we took the car, we saw the car had a completely flat tyre. Within 45 minutes they were out and replaced the car with an upgrade and we’re very apologetic even though it was not there fault. I picked PAA on there impressive reviews and I can now see why they are so thought after. I will definitely use PAA again.

Cons: There was no negatives from the whole experience from start to finish. Very impressed.

Pros: Friendly staff and nice affordable car

Cons: No one there at 8 am when I needed to turn in car

Cons: Too expensive

Pros: Very friendly and efficient

Pros: On site representatives were helpful and keen to help

Cons: Car was very basic compared to other suppliers. Had issue with tyre pressure warning, which they knew about but did not mention. Car struggled on hills and dropped speed quickly.

Pros: Service was great

Cons: Nothing

Pros: Easy to book and pick up

Cons: Extra payment 30 Euro

Pros: Friendly service. And very relaxt with dropping off.

Cons: We had to wait for a while, because of misunderstanding where to meet.. so picking up the car took quite a long time. But all the rest was really positive.

Pros: prompt, friendly

Cons: outside, no shelter

Pros: An "honest" deal. We visit Portugal 3 or 4 times a year and on our previous visit in November 2021, when we returned the car to the airport we were charged 300 euros by the car hire company (MasterKings) for alleged "new" damage. At the time I was furious because I knew we were being "stitched up" so we will never use that company again. So it was good to get an honest deal and not get a nasty surprise at the end of our holiday.

Cons: Nothing. All OK.

Pros: Friendly people. The guy called me one day before arrival to check my arrival time and the meeting point.

Pros: the gentleman was good and professional was not his fault that rent car could not help us with the deposit issue

Cons: N/A

Pros: efficient smooth process

Pros: Pick up was easy and person was very friendly

Cons: being robbed and badly treated when returning the car

Pros: Very friendly and efficient

Pros: Very professional at pickup and drop off.

Cons: The fiat was a little tired. Radio didn’t work very well but otherwise fine.

Pros: Agent was not waiting in the airport terminal where I was told he would be waiting. Was rude and did not provide assistance.

Cons: Agent was not waiting in the airport terminal where I was told he would be waiting. Was rude and did not provide assistance.

Pros: Excellent company. Fast picking up and dropping the rental car.

Cons: Nothing

Pros: Being greeted at the Gate. Car was fine.

Cons: Being ripped off 152 euros for spurious charges was very unwelcome.

Pros: Just so easy and no hassle

Cons: Nothing

Pros: It was provided directly at the airport

Cons: The car was ok but not great

Pros: Straight forward and clear, no hard sell on insurance, happy to note every single minor dent and scratch.

Cons: Nothing, will happily use again.

Pros: Very efficient

Cons: Nothing

Pros: The people are PAA Rent were excellent. Really personable service and very reliable. Clear directions, easy processes to understand and everything ran smoothly. Highly recommended!

Cons: No downsides, which is rare when hiring a car! Great service.

Pros: Pickup / Drop off service at the airport terminal

Pros: Meet and greet

Cons: Nothing. We would look to use them again if the price is competitive. Collection and drop off was superb.

Pros: Friendly and trouble-free service.

Pros: Just ease of picking it up

Cons: Nothing realky

Pros: Very easy to work with. They spoke fluent English which was helpful for me.

Cons: Nothing

Pros: Pick up at the arrivals hall and kerb side drop off

Cons: The car was quite old, but was in good condition overall.

Pros: The staff was very friendly, they did not try to front-sell anything to me, the process was very transparent and quick

Pros: All perfect

Cons: Nothing

Pros: Collection of the car was the smoothest we have ever had, having used a wide range of rental companies in Faro this was by far the best, met at terminal by rep, car ready in terminal and staff friendly and polite.

Pros: The ease and speed of drop off and collection. Also the cheap nature of the child car seat compared to other companies.

Cons: I'm not sure that there was water in the spray for the wipers.

Pros: The PAA team is great: professional, flexible, reliable, and very nice to deal with. Important bonus: they all speak good English.

Pros: Meet and greet pickup at arrivals and car there at airport ready to just drive away.

Cons: Nothing - all good.

Pros: Really friendly and helpful. Made me feel like an important client.

Pros: Friendly pleasant

Pros: Drop off

Cons: Ripping people off for turning up 0 mins late, 30 euro is a lot of money

Cons: Meet and greet agent did not display PAA badge so I missed him and went to car park 4. A guy there made a call and I was asked to return to arrivals where the meet and greet guy identified himself.

Pros: Fernando was honest,frank and very helpful. Saving all that hastle in car park 4, wonderful.

Cons: I didn't know about them before 😂

Pros: cost, friendliness of staff

Cons: waiting outside to pick up car

Pros: Flexible and very friendly service

Pros: Friendly and efficient staff who spoke very good English and explained everything thing you needed to know about the process. Car provided was as advertised (booked fiat punto or similar and received Ford Fiesta). The car itself was a few years old but in good overall condition except for a few minor scrapes. A/c worked perfectly. Greeted inside arrival halls and car was delivered to a car park just outside terminal building. Drop off was just outside terminal building so very efficient.

Cons: Fuel policy was ‘same to same’ so hard to judge how much fuel to put in when refuelling. No luggage cover in the boot which would have been useful when leaving bags in the car when parked. Not a negative but they take your credit card details to pay for your toll road usage which they charge a few weeks after you return the car, just to be aware.

Pros: Friendly, Efficient, Honest (which is quite hard to find) and the car was clean.

Pros: Friendly people, the car was perfect!

Pros: Everything explained very clearly, no hidden costs and very efficient service

Cons: Nothing to fault

Pros: Efficient and honest. Can’t normally say car hire companies are honest!

Pros: Good staff and nice cars

Pros: efiicient,helpful and friendly

Cons: no complaints at all

Pros: Picking up the car was very easy. The car was as I had ordered and the online booking was straight forward. The representative that dealt with me was very friendly and approachable and answered any questions I had. I was happy when they checked over the car with me before I took and took note of any marking on the car.

Cons: Returning the care with the same amount of fuel as I had received - I dont really have a problem with that so long as it is either full or at least half full - having no awareness of how much the fuel consumption of the car was -I ended up filling the car with petrol and then giving it back with at least €30 more fuel in it. Knowing also then that I would be charged tolls. I asked that the toll fees be waived to counter the extra fuel - I still hope this will happen.

Pros: Prompt & efficient

Pros: The collection point is outside, which is much easier to inspect the car than some rental places that are in car parks (e.g. Alicante) where its much more difficult to see any damage to the car. The service provided by Fernando from PAA is first class. We booked with PAA this time after great service from Fernando last year & were pleased to see he was still with them. The quality/cleanliness of the car was first rate

Cons: They charged me €580 for trivial damage to the car which we do not believe was done by us.

Pros: efficacité lors d'"un probléme de clé

Cons: le non remboursement de la valve de la roue qui était due à de l'usure et non de mon fait

Pros: Reasonable price, efficient and effective administration.

Cons: No complaints.

Pros: Pouring down when we collected the car, staff were quick and efficient making the collection experience as easy as possible

Pros: The car was fine; once i did manage to find the agent he was a really nice friendly helpful guy.

Cons: Too hard to find the representative at Faro Airport.

Pros: Pedro was there on the evening of the pick up and I got a 5 door car even if it had some dinges but this was not a problem. Return went smoothly.

Pros: Quick, very helpful and a good clean car.

Cons: nothing

Pros: Fast, friendly, and efficient.

Cons: Nothing much. The car had a few scratches.

Pros: rental conditions

Cons: quickness of paper work, but it is better than average in Portugal.

Pros: Very friendly agent who explained everything clearly.

Cons: I didn’t realise that the drop off time I gave, (which was later than I anticipated to allow for traffic delays etc) would be the actual time the agent met us so we were hanging around for about twenty minutes. Not really a problem and will know next time - can’t expect them to be present all the time!

Pros: greaT

Cons: NOTHING

Pros: The representative was very friendly and was there when i arrived, even when I was early.

Cons: They did not have an on-site pickup office. The representative did extremely well, but it is an unknown if problems or delays would occur especially at drop off before a flight.

Cons: Would have received 10/10 but my car had no radio antenna. I was to far from Faro to go back and collect another.

Pros: Price

Cons: Car was in rough shape with dents and dings all over. The transmission blew on us in Lagos, and, rather than come to us with a new car, they had it towed back to Faro (an hour away) and made us come there too, late at night. We had multiple pictures of people working with us to try to troubleshoot the car, and they could not figure it out either. They also said there was nothing wrong with the car and an employee said he is currently driving it. We really should receive a refund for the car.

Pros: Airport pick up and quality of car

Cons: I have no complaints and would use PAA again if cost was reasonable.

Pros: Nothing

Cons: Nothing

Pros: Service was efficient

Cons: Nothing really

Pros: Easy to find when at arrivai, if you know thé airport

Cons: Thé différent place for drop thé car why ? Parking 4 for pick up and parking 1 for drop this leads to mistakes and possible to get out from park 4 without Patong 4,50 euros and many difficult for Patong. I stressed à lot. As I was about to l'Oise my fligjr

Pros: Rep very helpful, good idea to have picture of barrier for return and what button to push

Cons: wait 30 mins for car on arrival

Pros: Nice car

Cons: No parcel shelf

Pros: Excellent friendly efficient staff

Cons: Distance to walk from Arrivals to car park 4 in the searing heat

Pros: All of the above

Pros: Eigentlich freundlich und zuvorkommend, ausser dem negativen Erlebnis (siehe nächste box), hoffe dass sich dies klärt

Cons: Wie oben bereits erwähnt, musste ich die aiport fees nochmals cash bezahlen, obwohl ich bereits via kredit karte vorausbezahlt habe. hoffe, dass sich dies klären wird! no money, no car, das kann es ja wohl nicht sein! Gerne reiche ich die entsprechenden Unterlagen ein, wo mir der Angestellte 'erklärt' hat, warum ich es vor Ort cash zu bezahlen habe (ist eigentlich keine Erklärung, doch wenn es heisst no money no car bleibt einem ja nichts übrig, auch wenn es sich 'nur' um Euro 15 handelt.

Pros: car`s condition

Cons: a very small car