Warsaw Airport (WAW), Warsaw, Poland
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Driver's country of residence is United States of America (USA) and age is 30-65
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PANEK at Warsaw Airport

Zwirki i Wigury 1
0048665800000
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:07:00-22:00
Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
Fri:07:00-22:00
Sat:09:00-20:00
Sun:09:00-20:00
Key box
No

Customer Ratings and Latest Reviews

Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

United Kingdom
Kia Ceed
8/19/24

Pros: Staff

Cons: Confusing instructions for returning vehicle

Poland
Kia Rio
8/6/24

Cons: i would expect from renting a car, it should be a normal car without very huge logos of the rental company in the car. Secondly, the car has so many damages. Thirdly, the safety of the car wasn’t the best - the tire wasn’t in a good condition, the tire pressure was showing warnings in the dashboard. The washer fluid was empty, and it was raining so I really struggled. I would never rent from Panek and I don’t think i will use discovercar again because it has such service providers listed.

Israel
BMW 3 Series
3/4/24

Cons: כתוב מחיר ושאתה מגיע להוציא את הרכב המחיר משתנה כגון: ביטוח ביטול השתתפות עצמית לא כתוב שחייבים לקחת מהם ואני עשיתי בחברה חיצונית שהרבה יותר זולה 30$ לכל התקופה אבל הם מחייבו אותי לעשות אצלהם את הביטוח 200$ והם אמרו לי שאחרי הביטוח ביטול השתתפות עצמית חוץ אם יהיה חסר דלק אני לא ישלם כלום ואחרי יומיים של החזרת הרכב אני מגלה שהם גבו ממני עוד 700 ש"ח לנקיון הרכב ???

United Kingdom
Opel Corsa
9/19/23

Pros: Staff behaviour.

United States of America (USA)
Skoda Kodiaq
8/25/23

Pros: airport location and ease of pickup

Cons: received a car with multiple scratches, dents, and interior damages

Kuwait
Skoda Kodiaq
7/18/23

Pros: Car was new and clean.

Cons: They didn't give me the same car that i booked or similar to it, they gave me a hole different and smaller size. I rented skoda kodiaq ( which had a very big boot space ) which i really needed. But they gave me seat ateca instead which is smaller and compared to skoda karoq ( the smaller version from kodiaq), not similar to the kodiaq and much smaller. I really suffered all the time in my trip (26 days).

United States of America (USA)
BMW 3 Series
6/13/23

Pros: Everything was great! Fast

Cons: Excellent

United Kingdom
Skoda Kodiaq
4/20/23

Pros: Easy to find and to work with!

Cons: They didn’t have the car I reserved and that dampened the trip!!

United States of America (USA)
Seat Leon STW
3/23/23

Pros: Price

Cons: Customer Service that was at least awful; car quality and conditions

United Kingdom
Opel Corsa
11/2/22

Pros: Good service.

United Kingdom
Kia Rio
10/26/22

Pros: Panek is absolutny the best !!!!!

United Kingdom
Hyundai i30 STW
9/16/22

Pros: 10 out of 10

Israel
Seat Ateca
8/21/22

Pros: Mercedes is safer and better technically

Cons: I got upgraded to a smaller car (trunk), no room for all the luggage, multimedia did not work at all, diskonkey did not work, no water for the front window

United States of America (USA)
Seat Ateca
8/9/22

Pros: Super nice people/service.

Cons: They didn't have my reservation in their system . I had to wait for over an hour for them to find me a car. They were very apologetic.

United States of America (USA)
BMW 3 Series
8/4/22

Pros: Great customer service and nice, clean and new car.

United States of America (USA)
Seat Ateca
7/31/22

Pros: Panek responded quickly to inform me they will not be refunding me the money for the two year service done I had to do out of pocket on a car that was not reliable for my extended trip.

Cons: I received a car that was not prepared and had to service it. The car rented for two months for a trip throughout Europe. Within two weeks I had to do an annual service on it and had to pay for it as I was not able to make it back for a replacement car. Panek refused to repay me for the money I had to spend to service their car that was supposed to be prepared for a two month rental. Horrible customer service and I lost two days from my vacation to deal with the matter. The car was not reliable

Singapore
Audi A6
7/29/22

Pros: Very professional

Cons: None

United States of America (USA)
Skoda Scala
7/11/22

Pros: Very nice and professional agents.

United Kingdom
BMW 1 Series
5/25/22

Pros: Very nice car received

Cons: Very good no problems at all

United States of America (USA)
Skoda Scala
5/23/22

Pros: I was very satisfied.

United Kingdom
Seat Ateca
5/4/22

Pros: Simple

Cons: The exactly car I have ordered

United Kingdom
BMW 1 Series
4/25/22

Pros: Great

Cons: All good

United Kingdom
Seat Leon STW
4/24/22

Pros: Problems with answer and rude staff

United Kingdom
BMW 1 Series
3/29/22

Pros: the price

Cons: the car return indication

Israel
Volkswagen T-Roc
2/26/22

Cons: I did not receive the vehicle due to a flight delay, and when I arrived in the morning they did not have a vehicle to give me

Greece
Nissan Qashqai
10/16/21

Cons: Hard to find the drop-off parking, mainly because of a poor information signs at the airport, not the rental company's fault.

United States of America (USA)
Skoda Scala
9/8/21

Pros: tell your agent in Warsaw where to drop of car in Krakow at airport

Cons: everything was OK

United Kingdom
Nissan Qashqai
8/26/21

Pros: Absolutely nothing

Cons: Stuff the most arogance ever met. Absolutely disgrace. Hate panek. Will never use them again

United States of America (USA)
Skoda Octavia Combi
8/23/21

Pros: The desk representative tried being helpful and did his best with the situation he was presented with.

Cons: The class of the car I reserved was not there at the time of my arrival, the car that was given to me was filthy and run down with squealing brakes amongst other issues. The class of the car I needed and reserved apparently was not available in the entire country. I ended up renting with Hertz to get great customer service.

United Kingdom
Seat Leon STW
8/24/20

Pros: Very little. The over charged me for the vehicle & gave me an automatic when I booked a manual. Customer service was very poor. I would never use them again. Have logged complaints with both Panek & Discovercars.com

Cons: See my previous answer. I would recommend any customer looking to hire a car NOT to use Panek.Theyover charged me for the vehicle & gave me an automatic when I booked a manual. Customer service was very poor. I would never use them again. Have logged complaints with both Panek & Discovercars.com

United Kingdom
Kia Optima
8/24/20

Pros: Nothing

Cons: Over charged, unhelpful staff, expensive

United States of America (USA)
Seat Leon STW
3/19/20

Pros: The experience started well. The agents were friendly and helpful

Cons: The experience turned into and unnecessary hassle for me.

United States of America (USA)
VW Polo
3/17/20

Pros: excellent service

Cons: no complains

United Kingdom
Skoda Fabia
2/2/20

Pros: Friendly and helpful. Good value. We had a new Seat Ibiza.

Cons: Easy to contact, we took out the extra insurance cover. Thankfully we didn't need it but it is best to be safe than sorry. Drivers on the roads here tend have spacial awareness issues and drive very close to your rear end. We was slightly after time when returning the car due to traffic so we telephoned ahead and was reassured that all will be okay.

United Kingdom
VW Polo
10/31/19

Pros: Great service and easy communication.

Cons: The process of drop off at the air port could have been made clearer

Israel
VW Polo
8/25/19

Cons: time it took to get the car

Ireland
Toyota Corolla 5d
3/2/19

Cons: Additional cost for drop off in different location

Ireland
Seat Ibiza 5d
12/26/18

Pros: Easy quick good(way better value than known established providers that are way too overpriced) price profesional service

Cons: There is nothing I didn't like

United States of America (USA)
Nissan Qashqai
12/22/18

Pros: Tire inflation sensor bad or too low, engine dying after stop

Cons: Knowledge of rental agreement

Israel
Nissan Qashqai
7/24/18

Pros: Overall, the price was good enough.

Cons: We spent more than an hour standing in line and there were only 3 clients before us. Than the car appeared not arrived yet and we waited another 15 -20 min, than we started to fill documentation that also took time. Additionally, they asking you to sign damages report in the office before you see the car, seems strange.

United States of America (USA)
Toyota Corolla 5d
7/2/18

Pros: Efficiency

Cons: It seems that often there is no one at the airport desk

United States of America (USA)
Toyota Corolla 5d
5/12/18

Pros: brand new car , very well trained staff , very nice personnel , car was very officiant witch gas, clean car

United States of America (USA)
Opel Astra
1/17/18

Pros: they promptly apologized and cancelled my reservation without charge when they didnt want to honor ny US license

Cons: they refused to give me a car when i dint have a international license even though i have a usa license which basically all other companys honor

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 465.00), Theft Protection, Roadside Assistance (in the country of pick-up), Third Party Liability (TPL), Airport surcharge, Free modifications, State Tax, Out-of-hours drop-off.
Driver requirements
Minimum rental age is 20 years.
A Young driver fee is not applied.

There is no maximum age.
A Senior driver fee is not applied.

The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.

If the duration of your stay in Poland is longer than 6 months, a driver license issued in Poland is required.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
Otherwise, the renter must provide an International Driver Permit (IDP).

In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, flight information.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
The following payment methods are accepted: MasterCard credit card, VISA credit card, American Express credit card, MasterCard debit card, American Express Debit card.
It is possible to leave the deposit only with following methods: MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.

For the following car group(s): Premium, a credit card is required.
The credit card must be valid for the following period from the start of the rental: 3 months.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Cross border rentals are allowed only upon previous request.
Crossing country borders is allowed to the following countries: Austria, Belgium, Croatia, Czech Republic, France, Germany, Hungary, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Slovakia, Slovenia.
Information on the exact fee amount is available by request.
Crossing country borders is forbidden to the following countries: Moldova, Russia.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Child seat (2-4 years of age).
Prices for extras are shown on the booking page.


Delivery/Collection service is available only by previous request.
Additional charges will be applied.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
In no case will a refund be given for unused fuel.
Additional information
Winter tires are recommended during the winter season but are not mandatory.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Rental period
The maximum rental period per agreement is 30 days. If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Business hours
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 59 minutes.

Pick-up & Drop-off
Mon:  08:00 - 22:00
Tue:  08:00 - 22:00
Wed:  08:00 - 22:00
Thu:  08:00 - 22:00
Fri:  08:00 - 22:00
Sat:  09:00 - 20:00
Sun:  closed

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Average 7.6
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Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
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Routes Car Rental
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Average 7.5
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$26 - $161
Working hours
Mon:08:00-21:00
Tue:08:00-21:00
Wed:08:00-21:00
Thu:08:00-21:00
Fri:08:00-21:00
Sat:08:00-21:00
Sun:08:00-21:00
Street Rent A Car
Street Rent A Car
Average 7.5
+48123121727
Zwirki I Wigury 1
$21 - $63
Working hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:08:00-22:00
Sun:08:00-22:00
Ace Rent a car
Average 7.4 / 156 reviews
+48511888899
Zwirki i Wigury 1, 00-906 Warszawa, Poland
$7 - $56
Working hours
Mon:00:00-23:59
Tue:00:00-23:59
Wed:00:00-23:59
Thu:00:00-23:59
Fri:00:00-23:59
Sat:00:00-23:59
Sun:00:00-23:59
Flex To Go
Average 7.3 / 561 reviews
+48513831559 / +48423001452
Chopin Airport, 00-001 Warszawa
$2 - $39
Working hours
Mon:07:00-23:59
Tue:07:00-23:59
Wed:07:00-23:59
Thu:07:00-23:59
Fri:07:00-23:59
Sat:07:00-23:59
Sun:07:00-23:59
Surprice
Average 7.2 / 161 reviews
+48577096977 / +48505023054
Warsaw Chopin Airport, Żwirki i Wigury 1, 02-486 Warszawa
$10 - $113
Working hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:08:00-22:00
Sun:08:00-22:00
Autounion
Average 7 / 110 reviews
+48571600442 / +48881220551
Warsaw Chopin Airport, Żwirki i Wigury 1, 02-143 Warszawa, Poland
$7 - $93
Working hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:08:00-22:00
Sun:08:00-22:00
MEX RENT A CAR
Below average 6.8 / 23 reviews
+48533006666
Zwirki i Wigury 1, Terminal A
$8 - $52
Working hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:08:00-22:00
Sun:08:00-22:00
Budget
Budget
Below average 6.7 / 7 reviews
+48601334285
Zwirki I Wigury 1,Arrival Hall - Term A, Exit 1, Warsaw, 00-906, Poland
$26 - $186
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-22:00
Sat:09:00-20:00
Sun:10:00-22:00
AddCar
Below average 6.1 / 98 reviews
+48789737373
Warsaw Chopin Airport, Żwirki i Wigury, 00-001 Warszawa
$8 - $32
Working hours
Mon:08:00-22:00
Tue:08:00-22:00
Wed:08:00-22:00
Thu:08:00-22:00
Fri:08:00-22:00
Sat:08:00-22:00
Sun:08:00-22:00
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