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Payless at Casablanca Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Nothing the worse experience .
Cons: There are several issues we encountered during our rental experience. First, the customer service has noticeably declined. We paid a premium price for our rental car, but after just two days, it wouldn't start. Thankfully, this happened before we set off on a long trip with our kids. We had to visit their downtown Casablanca location to exchange the car, and the replacement was a sedan, which was a downgrade from our original vehicle. Additionallly we were charged $70 for for 2 hours late return
Cons: The car was not safe to drive brake pads worn as well as tyres Custumer service is very bad they don’t care and you can hardly reach to anyone on the phone and at the and been charged twice the price agreed what a joke now I’m still fighting for refund pffffff
Pros: The staff were very much helpful. Especially a guy called Abed... he is a star !
Cons: Delay due to non confirmed booking for discovery car... had to wait 45 minutes after calling the customer support to get my booking confirmed
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 26.
Maximum rental age is 99 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
Cash, Debit cards, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request. Additional charges will be applied.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off
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