Record-go at Valencia Airport

Pros: Super efficient. Barely had to wait for pick up and drop off, and the woman that helped me was very friendly.

Cons: N/A

Pros: I liked that we had someone to talk to in English. Dropping off the car - fast

Cons: I spent quite a bit of time explaining to them that I have full insurance from Discover Cars and I don't want theirs. The car had a lot of small damages and it took some time to inspect the car when it was picked up.

Cons: Zostałem oszukany na 250 euro. W mówiono mi lekkie wgniecenie na błotniku, które już tam było.

Pros: I liked that all the staff were very friendly. Made the whole process very easy. They talked me through everything and helped. Got a great car.

Cons: The car was quite damaged. They have a report for the damage that they know is on the car already and I found a lot more damage than they had said. Luckily I took lots of pictures as when I took the car back they were concerned about a nasty scratch on the door. I showed them the pictures I had taken and they were happy that it was already there.

Pros: Recorgo is the best rental company in Valencia. Perfwct price, great brand new cars and amazing staff.

Cons: Even though I paid extra to have a hybrid car, Toyota Corolla or similar, it wasn't. As we all know Toyota is really making hybrid cars. So, I thought that even if they don't have Toyota I would receive a Peugeot or something which is really Hybrid. I got a Jeep which they said that is hybrid but, by driving it I discovered that is was a mild hybrid which was not very helpful with the fuel economy. The car was quite dirty in and out.

Pros: Nothing

Cons: They spent more time trying to shake us down to buy more insurance from them than they did looking at the un-recorded damage on the car. When we looked at the car, which Record Go assured us had no damage, we found scratches and marks which we know they would charge us for upon return. When we went back to to tell the agent about the damage, his response was to take a lot of photos to prove we did not do the damage. This is a scam company.

Cons: State of car was so much damage and also had a rattle when driven over 50 km,

Pros: Nice people, good car

Cons: Slow check-in, they should have more employees

Pros: Car was ready and clean, shuttle was quick

Cons: Oversold me on insurance with scare tactic and waited a very long time for one of two agents to be free for return of car

Pros: Shuttle service

Cons: A dirty car was provided with numerous dents and scratches. The driver's side windshield was smeared with something permanent, limiting the driver's visibility and threatening road safety. In response to my complaint, the car was charged. The employee Mustafa made 3 significant mistakes in the contract: he incorrectly indicated the first and last name of the second driver and my email. As a result, the contract was sent to wrong email, thus allowing my personal data leak to a third party!!!

Pros: Very friendly and professional representative

Pros: easy and fast

Cons: nothing

Cons: Very unfriendly agents, they tried to sell us their own insurance, when we refused they started being very rude, made us sign the contract while we were asking for a day extension, then said it’s impossible to extend a day since the contract is signed. Most surprising thing was when they tried to make us pay the whole deposit for a scratch when my friend returned her car. The scratch was just some dirt that went off by some cleaning. Be careful and attent when renting from this company.

Pros: Fast easy pick up.

Cons: The quality of the service was great.

Pros: The shuttle doesn't run all the time, so we couldn't take the car back after my flight and still get it there. We basically spent 3 times as much on our rental, the voucher from discover cars was useless, and the stuff we were told wasn't even correct. The office is small and crowded and not air conditioned. The cars were really nice. There was no flexibility "because we booked third party" but then they basically redid the whole thing and charged us a whole bunch of fees anyway.

Pros: Service was excellent and staff was friendly.

Pros: Pick up & drop off was easy.

Cons: Very pushing about buying insurance with them.

Pros: Nice people.

Pros: Nothing negative to say about the guys. They offer an excellent service all year round.

Pros: Second time renting with them. All perfect! Quick and easy pick up and drop off from the airport. Would use them again next month.

Cons: I have paid you for a full insurance coverage and they have asked me for further money blocking 1.400 Euro of my credti card value for a month !

Pros: Great service by the agents, very friendly and informative. Can’t fault these guys at all.

Pros: Rapidez y buena atención

Pros: Everything went well, good service.

Cons: The car had extremely dirty windows on the inside, it took me about an hour to clean it - it was all greasy. I could not see properly throught the windshield, especally in the sun.

Cons: No pick-up do veículo, a Record-Go cobrou-me imediatamente do cartão de crédito o valor do abastecimento de combustível, no montante de 97,60€. Apesar de o drop-off do veículo ter sido efectuado com o tanque de combustível cheio, a Record-Go só me devolveu 95,43€, o que é inaceitável face ao que foi contratado.

Pros: The Manager Anna was perfect. Very fast service with good English.

Cons: No

Pros: Easy to deal with and were organized

Pros: Efficient

Cons: They asked us to clean the car with a vacuum because there was some spots of sand from the beach.

Pros: Friendly and honest

Cons: All good

Pros: Nothing. Dreadful. The Ombudsman will get you.

Cons: Everything. Terrible terrible people.

Pros: They gave me very economical diesel car instead of what I booked (with fuel consumption less than 4,5L/100km

Cons: for 10 or more minutes they try to scare me that although I did pay full protection with discover card it’s for nothing if I don’t buy another one directly with them. They still keep my money.

Pros: The shuttle bus, that makes access easy

Cons: The car had a GPS device that was not user friendly, with no instructions,. The agents tried to help, but it was trial and error

Cons: Called record go 2 days prior the commencement of the rental agreement to confirm i was able to pay the excess deposit for both cars. I was advised yes. On arrival the agent refused to allow me to pay for both cars, and forced us to sign up for some insurance product instead that cost more than the vehicle for the rental period. They refused to liaise with their head office and were generally unhelpful. The car stank of cigarette smoke.

Pros: Good offer for money

Pros: Friendly

Cons: Difficult to find

Cons: No cleaning water for the windshield

Pros: WORST NIGHTMARE EVER. they leave me without car on the street with 2 luggage not even offer me a ride to the nearest airport or bus station at the middle of my travel. They told me to do things that at the end of the day I paid 200 euros for their mistakes and keep alone on the street without car and no booking reservation.I SPEND 800 EUROS FOR THEIR BAD INSTRUCTIONS plus a NIGHT in a hotel room, I was so worry and hopeless that day. Thanks God Alamo rent a car help me to get a car in minutes.

Cons: As soon as I arrive to united States, I'll be open a legal case.

Pros: They were friendly and efficient and spoke perfect English

Cons: Car was very visibly scratched and the inside wasn't as clean as previous rentals with other companies had been

Pros: The car was OK

Cons: Long waiting time at picking up the car. They said our full insurance (for which have had payed extra) is not valid because we had not purchased it from record go. The car had many scratches so we had to spend some time finding all of them and making photos and videos of them.

Pros: Nothing since they never showed up or provided a vehicle or answered more than one phone call.

Cons: The lack of communication and service

Pros: Staff was very friendly and they speaked very good english

Pros: Good quality cars, service and low pricing

Cons: For leaving the car, it was not efficient, waiting in the same line of all the pick up people. And then waiting again for the bus to go to the airport. Waste of time. More efficiency for drop off would be appropriate. Different people for drop off and picking up, different lines would be more efficient and faster.

Pros: Fast pick up and drop off, clean and new car.

Cons: Pick-up point not clear on documentation.

Cons: I had to call 8 times until someone answered to bring the shuttle. Expensive full insurance .

Pros: Sales attendants were friendly and efficient.

Cons: The car wasn't 100% clean on the interior - but I notice everything. Overall it was still quite clean.

Pros: Nothing. Very bad service

Cons: Company’s representative told me fake information, declined to give a car, refused speaking with lawyer, refused written reason why she refuse giving a car, was trying to rip me off for money.

Pros: Friendly staff very helpful,

Cons: Nothing.

Cons: Agent was trying to sell other insurances when I already had the full insurances. Plus was very confusing and I has to ask her to repeat.

Pros: not too busy

Cons: very inflexible, don't allow modifications

Pros: Quick and simple

Pros: Friendly and efficient team

Cons: Being told that my all-inclusive insurance package wasn't really all-inclusive.

Pros: Nothing, only the price was fair.

Cons: Rude, agressive selling, only 2 employees, damaged cars.

Pros: Never again, I prefer to pay more with an other company than using your services anymore. I already told all my friends to do not take record go anymore.

Cons: The service is 0.

Pros: Discrimination

Cons: Discrimination

Pros: Good car, fast drop off. Friendly agents.

Cons: we had to wait quite a bit at the airport for the transfer van to pick up the car

Pros: Resord go is good.