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Record-go at Porto Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: 1. The location and the shuttle pickup from the airport were OK. 2. The car was almost clean
Cons: 1. The deposit ammont was incorrect 2. The credit card type was incorrect 3. 2 extra deposits were charged 4. The car was plugin hybrid but electric cables were not provided making this type of car the worst accordint to fuel consumption 5. The drop off speed was the wors I've met. 6. The A-Class Mercedess with absolutely most basic features was called a premium car. Why?
Pros: Pick up and car return is so easy and simple
Cons: The car stank of cigarettes, when I took the car I asked them to replace the car because it was really bothering him and they wouldn't agree, saying they didn't have another car to give me. It really bothered me the whole time
Cons: Very bad service, no one picked up the phone and the shuttle was not organised. Rude staff. Refund of the deposit missing money and no costumer service contact.
Pros: None
Cons: They gave me a lower end car when I paid more money for higher class car! And they said it’s this or no car leaving you with no choice!
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
All rental vehicles are equipped with a transponder that can be used for paying for all toll roads.
You’ll be charged a service fee of 2.08 EUR per day up to a maximum of 20.79 EUR per rental in addition to the tolls, which will be charged to your credit card after the rental period.
Personal consumption will be charged separately at the end of the rental period.
You may also be required to leave an additional deposit for tolls.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
For driver licenses from countries not party to the International Driving Permit treaty, an official translation of the license must be presented with the original license.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, credit card on a main drivers name, booking voucher, proof of home address (e.g. Utility bill). ID documents must be hard copies; documents held on mobile devices will not be accepted.
Crossing country borders is allowed to the following countries: Spain-Mainland, Gibraltar.
Additional charges will be applied in case the car is crossing state or region borders.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Details are available from the rental company's reservation office.
Additional charges will be applied.
Additional drivers must be present when picking up the vehicle.
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Diesel vehicles are available for an additional charge.
Alternatively, the renter may purchase a tank full of fuel at the time of rental and return the tank empty.
At time of drop off, customers should return the vehicle with a full tank and be able to show the gas station receipt confirming they have filled the tank, in order for the fuel deposit to be refunded.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
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