Record-go at Malaga Airport

Pros: Once got to desk great

Cons: Pretty vague with instructions about taking a ticket to get your turn

Pros: Nothing

Cons: We were given 3 cars in the end because of problems, none were in good condition all dirty and all had tyre pressure problems. 1 had illegal tyres on that actually caused us to skid. 1 needed an urgent service, according to the onboard computer and the other 2 needed oil changes. Obviously the cars are not looked after in any way.

Pros: Efficient service.

Pros: Great job by Marc who help me getting the car and explaining everything even it was very late above office hours, had a great experience with record and go

Pros: Good and fast customer service

Cons: Nothing to report... was all good for me.

Pros: Efficient

Cons: All good. Only downside the MG rental had no power whatsoever it was however very fuel efficient.

Pros: The car was dirty, badly scratched and the tires lacked air.

Pros: Staff were efficient and helpful

Cons: Car could have been cleaner inside and out

Pros: Nothing

Cons: Car condition was bad. No one explained operation of the vehicle. No one would speak time about the additional damage not listed on the contract. Told to take photos. Original booking was for an additional driver, record go wanted extra money for this. High pressure to get excess waiver cover, I already bought this in the UK. I have returned the car in the same condition but I have had no confirmation of the return or refund of the fuelling pre-charge. Plug in hybrid but no lead supplied???

Pros: Nothing

Cons: RecordGo was a bad experience. When the car key battery died within a few hours of leaving Malaga airport there was no answer on any phone numbers provided in the rental documentation. We were left with the kids in 30c heat to try and find a key battery and tool to open the key fob. Also the vehicle was handed over to us with substantial damage including a broken brake light and unwashed

Pros: Dropping off was easier than collection

Cons: Lack of service being shown to your car with no agent to show you to car or explain controls etc, otherwise speedo issue could have been addressed. When I dropped off the car and explained to the agent about the incorrect speedo, she appeared uninterested.

Pros: It was pretty easy to collect the car and drop it back off at the end of the rental.

Cons: The attitude when I didn't take extra insurance and the fact the car had so much damage all over it and none of it was on the rental agreement and I was told to take pictures and a video which I shouldn't have to do that is their job to note it down. It would also be really nice to collect a car with a clean interior windscreen and not have to clean it yourself to be able to see out of it properly.

Pros: Overall very easy and efficient to book, pickup and drop off. Given the lower cost I find it ok to walk a bit further to their location. I went with the cheapest car that could fit 4 pax and 3 suitcases, got a DJ (China?). A reasonable car but with a very weak engine. It would drop speed going uphill, slow acceleration made it tricky to ramp on highways and overtaking. I would probably spend a little more next time to have a safer, faster accelerating car. You get what you pay for.

Pros: Friendly service

Cons: The pick up service is terrible, but that is the case for most of the companies in malaga airport. It took us over 2 hours to get a car and they try and sell you a unnecessary extra insurance

Pros: No pussy extra sales with the pick-up. Wrong information on the rental contract (no damages, but there were/wrong number of kilometers), but after sending pictures they totally solved it.

Pros: Brand new car, dealt with a lovely lady on both the pick up and drop off

Cons: Their systems were down when I picked up the car so it was slower than normal, fuel deposit return took over a week but overall would use them again

Pros: The agents couldn’t be bothered to help people. Even one said in Spanish all the people are waiting and looking at us (as their automated system was so slow and inefficient ) but none can understand us and laughed. Not realizing we do speak Spanish. They were slow, lazy, in no rush to help any customers and everyone was angry, complaining and frustrated. We waited almost 30 minutes before we even got to the desk.

Cons: The agents couldn’t be bothered to help people. Even one said in Spanish all the people are waiting and looking at us (as their automated system was so slow and inefficient ) but none can understand us and laughed. Not realizing we do speak Spanish. They were slow, lazy, in no rush to help any customers and everyone was angry, complaining and frustrated. We waited almost 30 minutes before we even got to the desk.

Cons: I had 2 cars as the first one had some technical issues as well and was not hybrid as I booked so I changed it the second day. Both cars had more damages than the ones specified in the contract and you need to make pictures or videos to have proof of the damage. The first car was really dirty, windows were foggy. The second car was a bit better regarding cleanliness but still not good. They have a big fee if they need to clean the cars but you get them already pretty dirty.

Cons: Older car with alot of damages. Terrible to drive and already alarmed for service when picked up. Booked a compact crossover and got a Fiat Tipo.

Cons: The was no one around to process my requested out of office hire. So was not able to collect my reserved car.

Cons: Some of the extras I'd booked on discover cars eg car seat for a baby were not on the booking system of the rental company when I went to the desk, so I had to get them added later

Pros: clean car, good price

Cons: attempt to hard sell their insurance despite already having excess cover, long wait in queue to get the car, refusal to inspect the car when dropping off.

Pros: Nothing

Cons: When I went to pick up the car there wasn’t anybody there so we had to get a taxi to our destination which cost us €200 each way. Absolutely disgusting.

Cons: 1. Agent Juan Carlos was rude, sarcastic and determined to delay my pick up by trying to sell me additional insurance ...repeated 4x after I declined. 2. Agent not trained to be customer friendly as he did not agree with any of my requests & always frustrated the pick-up process 3. My contract clearly stated CC would be blocked with E2000 but amount was deducted from account. 4. Car in a poor condition/high km, many scratches, dents, small parts missing - video/photos available if required

Cons: Canceled our reservations because we were late

Pros: The car was a Q2

Cons: The car wasn’t ready when I arrived even though I was late!! The service was slow at both ends of the rental. The fee for the waiver excess insurance was huge.

Pros: Seamless experience

Cons: Car was a little dated. Would have preferred a newer car.

Cons: Didn’t get the car that I booked. First they said they don’t work with discovercars. Then they offered a “similar” car for Seat Arona (compact crossover) which was a Toyota Corolla (a compact- lower, smaller etc). Then they added that I cannot book a brand of the car. Not model, but brand!? I had to speak with different agents. Same story again. Then they gave me a dented Jeep Renegade. Same price but the excess/prepayment for the fuel 116,58€ which they’ll keep if I return the car with empty …

Pros: there is no such thing

Cons: It was my second rental in RecordGo. I expected quality etc., but again I received car with bad quality and condictions. A lot of scratches, bumps not mentioned in contract. Again I have to send a lot of photos to customer service because staff at the office was unhelpful. They said that I should do it by myself, no one of three would like to go with me to the car. After few km light in signpost dead. No water in sprinkels. The engine with no power etc.

Cons: Car wasn't cleaned on the inside when we picked it up

Pros: Quick and easy

Cons: Nothing

Pros: The process of returning car is efficient and simple.

Cons: See my comments above.

Pros: Location was convenient

Cons: Service was far too rushed. No inspection of the car on pick up or drop off. No time to read contract. No time for detailed explanation of things. Did not feel comfortable with the process. Did not feel they provided an actual service.

Pros: Car and desk in the airport, car was new but not pristine which is what I want in a rental car

Cons: The optional damage waiver fee of 240 euros!!! I take insurance for the year in the UK for £43 so don't take it and to be fair there was no hard sell.

Pros: Quick pick up and drop off

Cons: Instructions for finding office

Pros: No queue. Quick. No hard sell of inclusive insurance when I explained I had my own. Quick breakdown service recovery. Quick to sort replacement car but see what wasn't good.

Cons: Car broke down. Badly. On the motorway. Had to be towed away. I was 5 mins away from my destination. I had to go back to the airport office to sort. The car should never have been in service the agent told me the previous hirers had problems with it

Pros: Very good value for price, easy drop off, car worked, no breakdowns or emergencies, aircon in the car worked, deposits were reimbursed.

Cons: At car pick-up they do not show you the rental contract to check your data, just make you sign it first. They try to convince you to get extra insurance for CDW and extra assistance. The problem is not with offering these services but the person who I met, tried to really plant fear for loosing money and hardly accepted no as an answer.

Pros: Friendly staff. Possobility of self-checkin process with machines even if I had issued and ended up doing this manually with the staff

Cons: The fact that the machine check-in system was asking me a different (higher amount) than the one stated on my voucher so the process slowed down substantially

Pros: The staff attention was excellent

Pros: Fast pick-up, fast delivery. Great connection to the terminal. Good clean car and helpful staff. Even the child seat was fitted by the staff. Got upgrade to a small SUV free of charge

Pros: Very good service

Cons: N/A

Pros: Speedy check in

Cons: Time to find the car in the park

Pros: Fast and smooth car pickup and dropoff.

Cons: They were pushy in taking some of their insurance like breakdown or vandalism insurance which they said isn’t covered in discovercars insurance. And they said for breakdown they can’t prioritize you since you have a different insurance.

Pros: Condition report of the car was updated with my comments on pick-up.

Cons: The car was dirty and difficult to inspect due to the poor lighting in the car park. It had been parked in a very dark space, other spaces would have been fine.

Pros: Smooth pick up, good car, very cheap no issues

Cons: No one available to check over car on return, very busy staff, however no issues after return.

Pros: Fast, efficient, self check-in mostly worked well

Cons: There was a confusing additional charge on top of what DiscoverCars had quoted which the RecordGo rep couldn't explain. They said it would be refunded but I had to send a couple of e-mails afterwards to get it refunded.

Pros: Within 24 hours payed back the deposit

Cons: Very eager to Shell extra insurance, otherwise we have to towing when tires Will go flat, very unpleasant.

Pros: very nice and helpful staff

Pros: Nothing they seem to just rush you through. They've also charged me well over the price I got quoted. I'm currently going to look into this.

Cons: Terrible customer service they didn't even show me where to park on dropping off car.

Pros: Car was new and clean from damage or malfunctions. Will need to wait some more days to see if any ‘additional/late’ charges will apply :)

Cons: Unknown Chinese brand - full of extras, but most displays in Chinese or Spanish.

Pros: Drop off was very efficient and they seemed genuinely interested in my feedback on the mechanical issue.

Cons: 1.Completing our own computer input while standing, with nowhere to place documents was inefficient. 2. My car was changed from small to large (but basic), which I only discovered in the car park, when it was too late to go back. Nobody told me. It was too large for the parking space at my accommodation, meaning I had to park it on the road.

Pros: Friendly and helpful.

Cons: Took a long time on pickup.

Pros: Nice car

Cons: I was blatantly lied to by agent who tried to sell me all the add ins for 20 minutes I got angry at him with the hard sell because it was takins so long, what do I find when I looked at the form when coming back for drop, he has slipped in full package, I NEVER do this! Please sack him and fully refund me asap

Pros: Desk in the terminal.

Cons: At had been smoked in. Also the iaoaewirk showed no damaged, but after we walked a long way to its location, we found that the car had lots of small damage. The lighting in the car park was very bad which made taking pictures difficult without moving the car. When I handed the car back I showed them the photos and said that I would not accept liability for this damage, let’s wait and see if they try and claim for it?

Pros: Relatively quick to get the cat

Cons: Car was dirty, lots of damage on the outside, no washer fluid

Pros: Very good, seamless and efficient,

Cons: Being asked to use the self service when there were representatives available.

Pros: Clean car which did not give trouble

Cons: The receptionist could have been a little more engaging.

Pros: Profesjonalizm miła i pomona obsługa.

Cons: Brak

Pros: Nothing

Cons: I was charged for damage that I didn't do. Also there were damages that were not indicated in the agreement.

Pros: Ease of use

Cons: No representative to check car drop off.

Cons: They are dishonest

Pros: Excellent service all round

Cons: Nothing

Pros: cheap price good service

Cons: long wait to pick up car

Pros: Drop off the car in a breeze

Cons: Car could be cleaner, especially inside the car. General condition is bad.

Pros: Easy drop off, nice staff, very professional

Cons: A little hectic as very busy

Pros: There was nothing to like

Cons: Time to collect the rental car was too long. There were only 7 people ahead of me and it took over 1hr:30mins to collect my pre-booked car. Also the car had scratches that were not noted on the rental document. Returning the vehicle also took over 30mins.

Cons: Counter staff were pushy trying to sell insurance On picking up the car the staff there were not interested in helping us with a solution to the luggage/boot cover not being required so we had to travel with it in the rear seat with children...poor attitude

Pros: All the above

Cons: Nothing I didn't like about my rental everything was simple and professional

Pros: Good car at a good price

Cons: The record go agent explained that even though I had paid discover cars for the top insurance I still needed to leave a deposit of €1100 , but if I took out the record go insurance I didn’t need to leave a deposit

Pros: nothing

Cons: they keep the deposit of 2000 euro way to long and if you do 4 rentals in the month, you have 8000 euros of deposit locked up with same supplier.

Cons: Stáhli jste mi peníze tankování - benzín. Přitom jsem Vám to vrátil s plnou nádrží. You withdrew my money from refueling - gasoline. At the same time, I returned it to you with a full tank.

Pros: just the price, nothing else. Note, i would not like to be customer service agent at record go, they have to deal with tons of shit. that is already enough for big kudos.

Cons: they force you into insurances and use all excuses that you can not use `AMEX as credit card while this is an accepted card

Cons: the charge me of 74€ for insurrance and don't care about the assurance of discover cars, they cheat me and i don't understand why i have to take 2 times extra insurrances

Cons: They insisted the full insurance bought from DiscoverCars would not do and their full insurance should also be acquired.

Pros: (Reasonably) Quick and easy collection

Cons: Refused to inspect car on drop-off (not enough staff even at 7:30 pm) and even though the rental was incident-free, I am left with no confirmation that my £2k holding deposit is freed up from my credit card?

Pros: Absolutely nothing.

Cons: The car was provided dirty. They also didnt specify when booking that they do not take American Express so we had to use a debit card to make the deposit payment. Ridiculous.

Pros: Ease of drop off was very well organised.

Cons: Hard sell tactics when picking up the car.

Pros: Refer to comments

Cons: Refer to comments

Pros: Nothing

Cons: They lied of me damaging the car

Pros: Great car with hybrid battery.

Cons: Time for pick up- there were 8(?) stands but only 2-3people available. Though, they were efficient.

Pros: Staff was really cooperative

Cons: Policy, Rules & conditions

Pros: The car was in good condition

Cons: The cars were miles away from the initial desk. Then on arrival you had to go to another desk to collect the key. Other car rentals you just go straight to the car and key is in the ignition. You need to read the small print very carefully they charge your credit card £1000!!! Never have I had such a large amount taken from other rental companies! Would NEVER use this company again. What was meant to be approx £40 for 3 days ended up over £150 nearly 4x the cost.

Pros: I got a car agents were friendly and helpful

Cons: Hidden charges meant a large bank balance or visa or mastercard credit card were necessary to avoid paying for expensive inclusive insurance by american express

Pros: Speedy process

Cons: It’s called ‘in terminal’ but it’s quite a walk to the rental offices (all brands) and then quite a walk again to pick up a car (high end brands are closer)

Cons: When to the wrong desk first. Agent was rude. I was 1h earlier and they didn't want to give me the car right away. If I took the full coverage they will have give it early.

Pros: Dropp off

Cons: Monky business at the desk

Pros: Taking of the keys was convenient because of the location of the desk.

Cons: The man who took our documents and credit card was saying that, because we didn't take the full insurance something bad will happen. The exact his words was "If you knew the stuff are knew, you will definitely will take the full insurance". They gave us for purpose a car with a lot of damages from previous drivers and told us to take pictures and videos on them. So we did that. Once we return the car they charged 550euros for the damages we didn't do. And now they are not ressponding to fix it.

Pros: Speed and cost

Cons: No agent to check the car out and back in case of scratches etc

Pros: People a the desk were very good

Cons: spent a hour in the que to pick up keys whilst direct record go hirers were prioritised.

Pros: Easy to book, efficient pickup & drop-off, in the airport terminal (no bus required!)

Pros: Prompt, efficient and very pleasant staff.

Cons: The only thing was a small bit of damage not recorded on the paperwork which I managed to get amended quickly.

Pros: Good pricing and quick to deal with

Cons: Took 20 minutes to find the after hours drop off. Clearer instructions and pictures required

Pros: Friendly, helpful staff member at collection desk

Cons: Took over an hour in queue at collection desk in airport building, more long queues at office in L-2 car park almost missed flight as a result. Can you consider allowing customers to drop off keys into a box as no questions were

Cons: Additional payment to cover fuel, block on my card which could be up to 30 days. Took almost 1.5hrs to get the documentation and keys, the slowest car rental I've ever had. On return no confirm that the car was returned in acceptable condition so I had no evidence that I would not be charged for damage already identified on collection, I should have been given a confirm of return document or something. Refund of the petrol costs I paid in advance took several days

Pros: The car had the space saver spare tyre on which should only be used to get to to the nearest garage 80kph maximum speed and a range on 50 km. the original wheel was in the boot with a destroyed tyre

Cons: I spent the all the first day of my holiday travelling from Granada to Malaga and back to pick up another car

Pros: Returning the vehicle was by handing over the key to a representative outside and that's it.

Cons: Suddenly during the upgrade we were told that the cost of full coverage is 200 euros. And on this site it was less

Pros: Easy no fuss

Cons: Bit slow to get the car but we got an upgrade so all good

Pros: They were polite and efficient but no attention to detail.

Pros: As above

Cons: As above

Pros: Agents were time efficient and handled our queries professionally

Cons: Car was damaged when we got it and not very clean

Cons: The car was really dirty. We found ciggeratte buds on the backseat.

Cons: deposit for fuel, failure to check the car with service employees upon acceptance.

Cons: waiting time for check-in 45 minutes; promissed car was also after 45 minutes not available!!! After heavy intervention I got another car plus free fuel

Cons: Slow, rude, pedantic. All three agents were really unfriendly.

Cons: The digital screens are difficult to use. There is no paperwork. My car had multiple scratches and I did not have the usual paperwork highlighting any issues with the car. I emailed you regarding the scratches and attached photos and received a quick response advising me to email Record Go. I did this immediately but never received a response so for the whole duration of the holiday so I was nervous i would not get my £1400 deposit back. The car itself (a FIAT) was a horrible car to drive

Pros: Nothing stands out as particularly great.

Cons: Check-in process

Pros: Excellent service

Cons: All great

Pros: Clear car

Cons: It took almost 1 hour from Therese desk to weekender had the keys

Pros: They were very good friendly

Cons: It was very good ☺️

Pros: Able to get similar kind of car I opted for.

Cons: Wasn’t refunded my full tank deposit in full. They dock my money even after I returned the car with their full tank of fuel.

Pros: Clear and simple.

Cons: They made a mistake with the rental car allocation so gave me "the next model up" which was great. Randomly charged 7 EUR after dropoff and I don't know why as the car was full of fuel. They're not replying to my emails so I may have to do a chargeback.

Pros: Nothing awful predatory practices.

Cons: Attitude was ridiculous. Forced their insurance to be bought or put up a ridiculous 2000 euro deposit (who has 2 grand just freely available after paying nearly 1000 for the car). Took an hour for them to find my keys and when asked told just wait.

Pros: Tires totally worn out and flat. Did not see at time of pickup as it was 1030 at night and Al ost dark in the pick up area

Pros: Quick pick up and drop procedure considering how busy it was

Cons: Took fuel prepayment in full and not yet refunded

Cons: That the price wasn't the same as advertised.

Cons: On m’a prélevé sans aucune raison 40 euros après la restitution , justifiant la mauvaise note qualité /prix, c’est juste du vol de prendre des frais sans raison valable !

Pros: Not much. The saving grace of the firm was the team where you collect the cars in the parking garage. They're kind, sensible and problem solvers unlike the demented sales team in the airport.

Cons: Tricky customer service. I rented what was described as a compact SUV. When we went to pick it up they tried to tell us that the catagory included normal cars like Golfs and pointed out catagory codes, that unless you work for RecordGo, mean nothing to a layperson. They also told me my 3rd party insurance wasnt going ti help and used scare mongering sales tactics like the threat of no roadside assistance to upsell. Their customer service and trickiness will put me off booking with them again.

Pros: Speed of dropping off the car

Cons: Waiting 30 minutes in a queue to get to the desk to pick up the car.

Pros: Quick

Cons: Baby a to emsy saleswoman

Pros: Good value

Cons: Check in was awful - wait for an agent, then be directed to a machine, then have to wait for an agent to check what you've entered - I was there nearly an hour in total

Pros: Easy and no issue. I had 'free deposit' booking as I paid for extra insurance directly with them, not additional which discovery cars offer.

Cons: We shall got a Fiat 500X and we got 'DR' which is Chinese brand - car wasn't great - on the motorways was struggling with hills and speed of 120km. We could connect ApplePay or Bluetooth.

Cons: The start. There was a big queue. When it was finally our turn the employe told us we had to hurry up because they were going to close up. So we didn't have time to read conditions, if there was any damages to the car from before our rental period etc. When we picked up the key I was told to go look for the car "down there" instead of showing us where the car actually was. The car was dirty inside. Sand, dust and overall jot clean. The outside was also dirty and dusty.

Pros: It was quick and easy and the price was great!

Pros: very profesional

Cons: nothing

Pros: Upgraded car due to not having the car i wanted . Ease of access leaving airport.

Cons: The time spent collecting car . Nearly 1 hour

Pros: nothing

Cons: they didn't have a car for us

Pros: Cheap car hire, good condition car

Cons: Tried to push additional products - could bypass the queue if willing to pay for their own insurance product (at 8x the price of the actual car hire). Car engine was really underpowered for the size of car

Pros: They provided another type of car, a bigger one, although it was a brand I never heard of before - dr.

Cons: Very long waiting time at the rental desk. The car was not clean, liquid spilled in the cup holder... And it could have been washed before picking up...

Pros: Service in Malaga airport was perfect. The car was picked up really quickly through the help of the self service machines and staff available to support. The designated space in the car park was ideal for collection and for drop off. Very efficient. The Ford Kuga had CarPlay, made our trip so much easier, car was immaculate inside. Would happily use again

Pros: The car did not have a working air conditioner.

Pros: The price for the car.

Cons: Tried to sell me insurance that I already had paid for.

Pros: NOTHING

Cons: 1. attitude 2. lack of proper service 3. incompetency 4. i was charged almost €200 for insurance, which i already paid for full cover less than €50 during online booking 5. I've got a completely different car than I booked 6. Pick up time was wrong on the contract and record go employees didn't want to change it, they just ignored my requests 7. I was waiting 3 hours to get the car!!!!! 8. Record go employees don't care that you are waiting, they don't care that you have a newborn with you. Mor

Pros: The price was good, ....

Cons: ...but the car was got was not even worth it.

Pros: Very efficient agents.

Pros: Everything. So easy and quick. One of the best we ever used

Cons: Nothing all was good

Pros: Drop off was fast

Cons: They charged 40 euros out of office hours fee for being 10 mins late for office hours. They gave me a ford focus (Compact car) despite my booking was for an SUV.

Pros: The service ran very smoothly

Cons: The machines which customers use maoe the process several minutes slower, and don't help the staff either

Pros: Nice chap easy to deal with

Cons: Car had a bit of damage and I was worried they would have thought I done it

Cons: Car wasnt ready for pick up.

Pros: Reps were friendly and helpful

Cons: Nothing all good

Pros: Easy drop off

Cons: Long line at arrivals to see an sales agent.

Cons: Fuel tank was nearly empty by pick up. No conformation of the state of the car by email when dropped off.

Pros: They provided upgrades of rental car

Cons: Pressure sales tactic to buy more insurance even though fully covered thru discover cars. Processing paperwork took at least 30 mins. Waited for over an hour to actually get car after paperwork.

Pros: Everything was smooth. Staff were friendly.

Cons: Nothing

Pros: Staff were helpful

Cons: Checking forms are only electronic and were not accurate. I had to mention two points to the receptionist at time if picking up.

Cons: On the pickup they charged two deposits. One mentioned before (1100 € - that;s OK) and the other for petrol in case you didn't leave it full. Like they couldn't use the money from 1100 €? And they told us that on pickup. That wasn't fair. Also they requested to pay with the same card as deposit was lest. That is unfair too and others don't do that.

Pros: They were extremely friendly and helpful

Cons: N/A

Pros: Friendly staff

Cons: Too long waiting to pick up car

Cons: Had to leave €1400 security on my card.

Pros: Very efficient, helpful staff

Cons: Long walk from the terminal to pick-up point

Pros: A car in excellent condition at a good price.

Cons: The car pick-up is not the quickest or most efficient of experiences.

Pros: Very efficient and friendly.

Cons: They tried to sell me excess insurance in order to to pick up car an hour early.

Cons: Pushy service representative at pick up, and had to wait long time while he dealt with another customer who was actually behind us in queue.

Pros: Quick, efficient, polite and friendly

Cons: No complaints at all

Pros: Easy fast and correct

Cons: None would recommend

Pros: Friendly staff

Cons: Not enough staff!

Pros: Clear communication on conditions, no fine for returning the car earlier.

Cons: The amount they reserved for potential damages was a bit extreme.

Pros: The worst car rental company I have ever had the misfortune to use - although in this case, they didn’t even supply me the car that I had paid for. A completely useless and uncaring organisation.

Cons: They didn’t provide a service even though I had paid for the car and insurance in advance. It could be seen as theft.

Pros: Fiel indicator was faulty. Numerous painting scratches.

Pros: Overall good work and great car

Cons: Extremely long wait to pick up car. Agents were running around

Pros: I was disappointed to learn at the desk that the deposit of 1100€ would be returned only after one month time , unacceptable .

Pros: Very friends lt and efficient staff. “ vario” from Estonia in Malaga airport was excellent on check in and Lucia called with a query and was also very professional and showed nice courtesy . Also a lovely girl who’s name I didn’t get done in the garage. Very busy and still was able to think on her feet and show great customer care. We’ll done guys at record and go. . Price for the car was amazing and a nice new vehicle. Will use again for sure

Cons: Friendly , helpful and sets you up to win on your trip. Multi lingual also 🙏🙏

Pros: Transparent, polite and helpful

Pros: Efficient and did not push selling products beyond reasonable.

Pros: Great

Cons: Nothing

Pros: Very friendly service

Pros: Friendly English speaking lady.

Cons: None

Pros: Very friendly staff. Door light on when I picked car up a lady checked all doors and boot until light went off and I was satisfied

Cons: Nothing

Pros: Nothing really

Cons: As mentioned above, there needs to be a return voucher signed by the receiving member of staff stipulating condition and satisfactory fuel level.

Pros: Nothing

Cons: Lack of resolve or help.

Pros: Very easy pick up and drop off.

Cons: The in-built car GPS was very bad and was not updated to the latest software.

Pros: Digital queue / ticket, so you can understand how many people are ahead of you. Several customer service points were open at the same time, so the line moved forward quickly.

Cons: -

Pros: Nice cars and easyJet drop off.

Cons: On arrival it takes too long, suggest to fill the forms before the customer arrives and just let this be signed instead off filling out everything manual and explaining what it exactly sais. In busy lines this just takes to long.

Pros: efficient and friendly

Cons: Was hold sold insurance in a very aggressive manner. They left me with no choice other than get insurance.

Pros: Dropping it off was quick

Cons: Everything. There were hidden terms and conditions which didn’t add up. We ended up spending double on car hire because they were disregarded their own terms and conditions meaning we had to pay for their insurance. Totally unimpressed. The service was dismissive and inefficient.

Pros: The car was clean

Cons: A very long wait to collect the car. we were then taken to a poor self complete computer system to complete our collection. There was no one to speak to out of the terminal with any issues (scratches) already on the car. The drop off no one was willing to check the car over to show there was no new scratches. The fuel needed to be checked on return to get my huge (E85) deposit back, again no one around.

Pros: They replaced my car with one that was larger which I didn’t want. It also lacked any power and therefore struggled uphill especially when it had luggage in it.

Cons: See above

Pros: Ad blue warning came on few times and windscreen washer needed to be refilled

Cons: the car they gave us looked like it had been in a collision and it was filthy inside wehad to waste out time complaining then they gave us a different car. very poor service- cant believe the state of the car they triedti give us - it was disgusting (got the photos to prove it )

Pros: Easy drop-off (they didn't even inspect the car).

Cons: Difficult to find the location in an underground parking. The car was full of unrecorded damage and the service guy was quite reluctant to put them on record (OK, they did not even inspect it upon drop-off, that is also true). I tried to call them in advance with a question but the number did not even work. Also, the usual hard-selling of excess insurance was performed.

Cons: Collection time was absolutely ridiculous over an hour at the desk and that didn’t even include the long walk to collect and the short time spent collecting the keys. From arrival at reception to leaving the car park was well over 1.5 hours. They also tried to give me a Manual car when an auto was ordered saying they didn’t have one, until I refused then one appeared.

Pros: no surprises

Cons: no flexibility (on pick up timing: I got in early and they didn't allow me to pick up early), but that's a spanish thing

Cons: Very unfriendly! Blocked me €2000 for damages although I paid you guys for full risk. And then telling me that I have to chase you if there were any damages to pay!

Pros: nothing.

Cons: very slow and inefficient car pick up .....took one and half hours .....nearly as long as flight !!!

Pros: Nothing I left but they still charged me £200 after the woman said some people have to lose there 1400 deposit. Looking to scam British people

Pros: Nothing

Cons: Shockingly bad service. Waited over an hour to pick up car. Unhelpful staff just directing you to an automated machine for details. Bullying staff trying to pressure sale of their own extended insurance - and playing down the cover of the same insurance we bought over the internet when hiring the car. Staff rude to other customers whilst we were at the rental desk. Car not in great condition - rattled ike hell!

Pros: The staff were very efficient, bit of a wait but they were very busy. Drop off was a piece of cake and fuel and excess deposit refunded almost straight away.

Cons: Slight wait on pick up.

Pros: Good standard of vehicle and no “pressure sales” to add extra insurances

Cons: Had to queue for 45 minutes to finally see an agent then had to continue with the booking ourselves on a touch screen system

Pros: Very helpful, they quickly sorted out the problems with the car giving us a completely new one.

Cons: As we arrived at the airport desk, there was a long queue. To sort out the paper work required a long process and you need to do it yourself in the check in machines. The whole process took an hour and a half since the moment we arrived at the desk until we finally got the car.

Pros: i've payed the correct price. it was vary easy to take the car and to get back at the parking. The car was very efficently. I've payed just a little depost for the car.

Pros: Poor in comparison to previous time

Cons: Too long time wait

Pros: It was a quick drop-off and the instructions were clear.

Cons: They were a little pushy with the extra insurance. When I explained I had it through yourselves they wouldn't really recognise it. I had to trust that I had everything sorted. Without that confidence they would've influenced me to spending around €120 that I didn't need to. I was also glad that I checked the condition of the car as they said there were not scratches. There was in fact a scratch that I took photos of an emailed them. Basically, I needed to be fully prepared and vigilant...

Pros: Car was clean and in good condition.

Cons: Had to wait a very long time to pick up car and been home 10 days and deposit has still not been released on credit card.

Pros: Was not helpful Just kept saying my booking did not exist even though I had two email from discover car with the details

Cons: Nothing

Pros: Fantastic service from Valle Francis and Lucia could not rate them more. Valle went over and beyond as we had a issue with the first car and she was amazing in swapping and getting us a new one.

Pros: Price & Car meet our needs

Cons: Office furthest point away from terminal & lots of scratches on car upon pickup!

Pros: The first car they provided me was a cargo van which was not what I reserved. They immediately put me in the passenger car that I reserved.

Cons: Once I got the correct car I reserved everything was perfect.

Pros: Rip of insurance

Cons: Horrendous pricing and hidden costs

Pros: They had a well signed desk.

Cons: It was a long way to walk from the terminal desk. I was not expecting to pay an extra 165 euros. Never again!

Pros: Service agents were pleasant professional and efficient

Cons: The bodywork of the car was a bit beaten up

Pros: Nothing

Cons: Everything was poor!

Pros: Infuriating terminal to log into and put in details already supplied. Rental desk before baggage reclaim exit. Then have to go on a marathon walk to another rental desk to get keys. Could have done everything here. Radio aerial missing so no Spanish tunes and couldn’t turn off backlight on radio so at night it looked an attractive theft proposition.

Cons: Fiat Panda hybrid give speed!!!!

Pros: Nothing

Cons: Took 1.5 hours to collect the car due to inefficient systems and staff. Having signed for a damage free car with full tank of fuel ahead of collecting the keys, only to find the car was damaged, had half a tank of fuel, no spare wheel or inflation kit and the low tyre pressure warning light was on - later found to be a puncture that was repaired at my cost. Having contacted their customer relations department have received no reply 10 gays later. Bad customer service and poor car preparation.

Pros: Goede firma

Cons: de extra 1100 euro borg

Pros: (Te) vlotte afhandeling bij het afzetten van de auto.

Cons: Zelf alle administratie doen bij aankomst, op computerscherm. Geen persoonlijke service meer. 3 uur nadat de auto terug werd afgezet, had ik detailfactuur in mijn mailbox van zogezegde schade. Bedrag werd ook onmiddellijk op creditcard geblokkeerd terwijl ik 'full coverage' had. Geen water voor de ruitensproeiers. Nooit meer bij RecordGo.

Pros: .

Cons: Staff very rude to all customers, Around 15 customers waiting to collect there vehicles. All were being directed to 3 self service consoles where most people needed help with., And only one VERY RUDE staff to help them with. Overall it took 2 hours to collect the car

Pros: Nothing.

Cons: Appalling after service. Accused of damage I didn't cause and cost a lot of unexpected money. I also paid for full insurance so don't know how they still took 500 plus euros from me.

Pros: Easy to find desk in Malaga airport, even other desk in underground garage.

Cons: Although car was clean a new - it was full of scratches (they were not inluded in report but to be honest, they don’t charge me for them as well). Agent at the desk tried to convince me to another insurancy although I had it already included. I got a little bit different car - diesel vs hybrid but maybe it was better from fuel savings. What I see as a point for improvement is control liquids - during rental I had add Adblue, at the end of period I got message about oil inspection and coolant

Pros: Speed at picking up

Cons: The time it took to hand car back absolutely ridiculous

Pros: nothing

Cons: The email I received said 120 euros to pay at desk, when I arrived I was given two options of 400 or 1000 euros. every customer there seemed unhappy & the staff had no people skills.

Pros: Although expensive, better value than my usual rental provider

Cons: Nothing really

Pros: Drop and quality of the vehicle

Cons: Having to go to areas for pick up and then wait again for keys pick up

Cons: They forced me to pay a extra assurance of 91 euro

Pros: Price of the car

Cons: Car seemed like it came back from war zone

Pros: Quick and Convenient. The agent was very patient and understanding. Also very straight forward which i do like. Finally everything worked out and it was good to go.

Cons: The distance from the airport office to the car pick up point.

Pros: It worked!

Cons: I was pressured into buying extra insurance after already buying done with Discovery Cars - was told that wasn’t rnough

Pros: It was straightforward. Very helpful staff. Lovely clean car. No fussing.

Cons: On pick up a few more staff to accommodate the queue would be helpful.

Pros: Very friendly customer service

Cons: Nothing

Pros: Quick and efficient booking in progress

Cons: Damage to vehicle not recorded on paperwork

Pros: Drop of was easy

Cons: Colelecting the car was long especially as you pay €40 out of hours to collect it! They only have one person working a Que of About 15 and it took about 2 hours to get the car. The car stunk of smoke I brought febrezze apart but it didn’t work!

Pros: Clean car in a good condition. Easy and effortless drop off process.

Cons: The rental desk in located quite far from the terminal. It takes a while to get there carrying all your bags.

Pros: Nothing. Horrific. 90 minutes waiting. Made to pay more for a smaller car.

Cons: Everything. Terrible car, too small with oil light and tyre pressure light on throughout. 90 minutes wait for the car. Couldn’t add drivers without joining that queue. Utterly appalled by every aspect. I had no idea it could be that bad. New lows

Pros: Be careful and take a video of the car condition before you go

Cons: Deposit twice once for the insurance and the another one for the fuel take so long to get back in your account

Pros: Drop off was really quick and fuel deposit was repaid promptly. Car in good condition and clean.

Cons: Pick up was a (excuse the pun) car crash. No staff at record-go. Systems didn’t work and staff didn’t seemed to infer this was normal. When picked up the keys I was just pointed to the car, no orientation or pointers on how to change the car computers to English. There was a vague instruction to fill the tank within 10km of the airport and present a receipt for fuel (they didn’t look at it when I returned the car). Overall really poor pick up experience.

Cons: The deposit, i still have to wait for it for a long time(1 full month overall). My bank said, the didnt fill the right paper, to get to me back.

Pros: Everything Especially I would like to thank Carmen! She was excellent. Thank you Record-go.

Cons: Efficiency, great customer service.

Pros: No fuss and no hard sell on the insurance. Return check in very efficient!

Cons: As explained in my first comment, it was profiteering as I needed to take out more insurance to avoid an 1800 deposit.