Rent4U at Rome Airport Fiumicino

Cons: Slow. Difficult to locate the drop off and we never got a reply to our request asking for a pin to show where it was. Agent was officious and verging on rude. The deposit taken was €400 more than on our confirmation and it still hasn’t come back. They tried to charge us more than our discover car contract but did honour the price when challenged. Anything we questioned we were told if we didn’t like it we could go to another provider! They wanted to know exactly where we were taking the car!

Pros: Zero, will never use again , questioning discovery cars as an agent as well

Cons: Nothing, worse service ever received

Pros: Absolutely nothing. They have a sign that says out of service if you get there and none of their agents are on site. I freaking panicked, thinking i wouldnt have a car for my vacation.

Pros: Accommodating.

Cons: Complicated.

Pros: Picking up at airport they were very helpful

Cons: It was very hard to return the car to the train station.

Pros: They were totally unprofessional and unethical.

Cons: Everything. Run and don't use this company in the future.

Pros: Agents freindly and helpful

Pros: The agent was late to work but once she got there was very pleasant and helpful.

Cons: The rental process took way too much time. Need to streamline the process. 30 minutes to get the rental setup is to long.

Pros: Great price and our car was ready for us without any problems!

Cons: No one was there at drop off to check the car.

Pros: The drop-off was very easy

Cons: The car was damaged and it took 1.5 to complete the pick up

Cons: The car I booked is broken and they gave me a lower range one. The car had paint damage and was dirty inside and out. The agent who did not attend the check-in was not friendly and threatened us several times that if we did not agree we would cancel the reservation. Furthermore, the deposit left is still blocked. The overall experience was very bad, I would not repeat with this company.

Pros: Good value for money.

Cons: I was added an extra charge of 50 euros without a very clear explanation. I was first told no extra charge was due, then they changed their mind and told me I was more than an hour late so the fee was due. I asked about the clause in the contract indicating that, but they were not able to provide that information. I intend to open a formal complaint about it.

Pros: They were honest about the exact time by which we needed to turn in the car.

Cons: They should indicate in pick up instructions that the time of the reservation should be the latest time you would pick up the car and any time later will result in penalties being charged.

Pros: Desk and return area was inside airport which is most important. Woman at desk was unusually helpful and knowledgeable.

Cons: Car did not have a full tank when I picked it up which meant it was hard to gauge how much when I returned it, so I probably returned it too full, which was a small additional cost. Also the amount held on my credit card in case of damage was unusually high.

Pros: nothing

Cons: everything

Pros: nothing.

Cons: everything. never again

Pros: the lady did the best she could, she was on her own serving customers, but that's not my problem, they should employ extra staff

Cons: not given the car I ordered and refusal for discount and take it or leave it response

Pros: Don't rent from this agency!

Cons: I paid extra at discover car rental to guarantee a larger SUV, but Rent4U said that car was in an accident the day before and not available. Instead I received a tiny Clio, which did not meet my needs and was told that was all they had. When I returned the car they tried to charge me 1,000 euros for existing damages, but when I sent my own pictures showing the damage at pickup I received an email stating they made a mistake. Very shady company, don't rent from them!!

Pros: The agent was a charming lady.

Cons: The agent was alone at the terminal, and she had to do everything by herself, so the was no one when I got to the desk without knowing what to do.

Pros: Mary Lou was great.

Cons: The cleanliness of the car.

Pros: Nothing. I will never rent from a 3rd party again. I will use a reputable agency with a good track record and that do not bait and switch with a low rental rate and then quadruple the fee for any changes.

Cons: No Noel was avaliable until 9am. We sat waiting and asking other Rental agencies if Rent 4 you was a scam. No answer when called. No one at the rental pick up area in the terminal parking area. Very poor customer service.

Cons: I DIDENT GET THE CAR

Pros: Clear communication

Cons: Very expensive deposit and no clear communication on when the money is going to be returned

Pros: The friendliness of thereceptionist.

Cons: The slowness of the process.

Cons: They stole me 450 euro for a mini scratch that I didn’t know. I don’t understand how a compagnie like Rent4U works with discovers cars.

Pros: Pickup was ok. Vehicle was well prepared and as expected

Cons: when dropping off during middle of day no attendant or desk personnel were available Minor damage was incurred somewhere in parking lot. Discover cars does not cover or communicate regarding (vandalism) claims. So we are stuck paying.

Pros: Got an almost brandnew hybride car which was well equiped and ready to go

Cons: Pick-up was not good, as explained before and upon return of the car at 8:30 AM, it was even worst as there was nobody there to greet us and no instructions on the car return booth to explained what to do. We simply did not know what to do until someone finally showed up at 9, someone who examined the car very quickly and would not sign the document to confirm it was OK and officially returned to Rent4U.

Pros: Reresentative explained everything thoroughly

Cons: asked for a car seat for a 6 years old and was given a booster instead.

Pros: Nice car

Cons: Charged extra for late arrival which was an error converting time difference

Pros: They gave us un extra charger. Tha lady that came with us to the parking was very kind

Cons: The waiting time at desk. It was lunch time but still it took us near a hour to drive the rented car since we arrived

Pros: nothing

Cons: time spent picking up and dropping of car

Pros: The representative was very nice, helpful and kind, they did not press for additional insurances and various payment supplements

Cons: The direction to the company office is lacking and it took a long time to find them, on the voucher it is written that they sit on the 2nd floor but in reality they sit on the 3rd floor.

Pros: Price

Cons: They forgot to explain a few things about the car, but nothing important

Pros: The lady who gave us the car, was so helpful when I forgot my handbag in the car, with passports in it. She also gave us good instructions.

Cons: Nothing bad to say.

Cons: There was no attendant to help drop off the car. No parking spots were available, so I parked in front of two other cars and dropped the key off in the slot. I felt bad about it, but I had to meet my parents (seniors) at the terminal.

Pros: Nothing

Cons: Representative was rude and not cooperating

Pros: Easy to find.

Cons: The representative was not very friendly.

Pros: Was a new comfortable car

Cons: Customer service horrible, waited over 1 hour with 3 customer agents and 3 customer to pick up the car at counter, vehicle was not road worthy. Further was attempted to be charged extra money for a so-called late return when in fact, with my proof of photos, was early by 30 minutes.

Pros: Friendly and helpful staff.

Cons: We were early but had to wait till time set to pick up car. It would be better if there was a 2or3 hour window to pick up and drop off car.

Cons: Will provide more details to actual person

Cons: Crappy car for that amout of money. Took forever to get it picked up. Car wasn't clean, we found old candy loose in doors...

Pros: Lady went out of her way to sort out car docs. Car waswhat it said on the ticket

Cons: bit of messing about with paperwork but lady got it sorted.

Pros: Helpful agent.

Cons: There wasn't a parking space to return the car at the end of the rental, so I had to park it in front of another vehicle in the car park.

Pros: It was relatively quick and queue free

Cons: Car damage and didn’t feel valued

Pros: Person that assisted me was helpful

Cons: Too long to pick up

Pros: The agent at the pickup was professional

Cons: The car wasn’t maintained

Pros: Quick and efficient

Cons: No real complaints!

Pros: The service agent was very friendly , however the process of renting took a long time.

Cons: When dropping off , there was nobody there to examine the car and take it over. The process didn’t seem very professional

Cons: Tried to charge me 300 euro because I was running 2 hours late in normal buiness hours. Car had no oil in it was lucky i didnt break down on an autostrada, and considering the charge a 100 euro a day for a fiat panda its the least they could do.

Pros: Nothing

Cons: Beat up car - terrible customer service, unreasonable fee for picking up car "late"

Pros: best price online

Cons: no physical person at drop-off leaves you without confidence car checked and signed off with guarantee involved.

Pros: Very thorough

Cons: No complaints

Pros: Return was easy.

Cons: Car had 2 Faults. Oil and speed limit (30km) blokked. Pickup took long time even after sharing info on whatsup.

Pros: Very responsive to questions prior to our arrival in Rome. Friendly and helpful during the rental process.

Cons: I did not have a single disappointment with Rent4U.

Pros: all was good

Cons: didn't receive notice that the scratches and dents on the front left fender and door which were present upon pick up were noted - still haven't received my large security deposit back yet. Thanks

Pros: it was efficient enough

Cons: i returned the car not washed or vacummed inside. They wanted to charge me 90 euro to clean the car, which i think is outrageous considering they need to clean the car anyway.

Pros: Nothing

Cons: No customer servive

Pros: Check my overall comments

Cons: Check my overall comments.

Pros: Great service

Cons: The handling of the 50Euro service charges. It would appear, as I understood, it is a across the board policy?

Pros: Car was clean.

Cons: Car was rent for 5 sits and a car for 4 was given. Paperwork was long and complex. Instructions for drop off were written by hand and we had to wait more than 30 min to be able to drop off our car. Very high deposit (1k) for a fiat panda. One of the side mirror was not working.

Pros: Friendly and helpful

Pros: very good customer care provided at picking up and any detailed explanation given by the employee at the desk

Cons: dropping off at 8PM nobody was available at the parking kiosk but the keys dropping off instructions said “drop keys here in the box only after 22:00 (10:00PM)

Pros: Good location and car was good

Cons: They try to ding you with baseless charges days after you turn the car in knowing they can get away with it. It’s clearly their business model

Pros: The staff at the rental office at the airport were helpful & nice.

Cons: Returning the car at Roma Termini was awful. Finding the drop off was extremely difficult and was not well marked.

Pros: All over very good, except soneone had been smoking in the car.. and we are non smokers

Cons: Smokesmell in rhe car

Pros: The gentleman who helped me with the drop-off of the car was excellent. Very polite, well-spoken, and understanding of my delay in returning the car due to unexpected travel time to the drop-off location.

Cons: My drop-off location was changed on the day of the drop-off. It was communicated to me via WhatsApp message, but it was still not the most convenient. Had this been communicated earlier, it would have been no problem at all. Overall I am still very happy with Rent4U, mainly because of how polite and friendly the customer service agents were.

Pros: my flight was late by 4h. Car provider refused to provide car if I am late for more than an hour. I was left without a car. Rent was made for a whole week.

Cons: my flight was late by 4h. Car provider refused to provide car if I am late for more than an hour. I was left without a car. Rent was made for a whole week