Rentalcars247 at Queenstown Airport

Pros: Friendly staff

Cons: I was advised on the phone to drop off the car and that RentalCars24/7 staff would be available to drop us at the airport. Although I called to clarify this, and provided them with the exact travel details and time we would be dropping off the car, no one was on site or answered my multiple phone calls to drop us at the airport. We had to walk 2 kilometres in the rain and the earliest Uber was a 20 minute wait and we would have been late to the airport. I will be following up with an email.

Pros: Very easy service, pick up and friendly service

Pros: On the whole Rental 247 were great to deal with.

Cons: They just didn't seem to know all the information from DiscoverCars.

Pros: There is nothing I can fault. Everything was perfect from the ease of the pick up and drop off to the fantastic can I was provided for my month long trip.

Pros: Quick shuttle service quick service and polite manners while picking up and drop off our car

Pros: The ease of completing the booking, pick up and return to the airport

Cons: Nothing

Cons: Unable to logically understand the booking made and continuation of bookings - insisted on changing cars. This took some considerable time and discussion to sort out

Pros: Nothing.

Cons: Them trying to extort people and their misfortune at 50$ admin fee a pop. Very apparent the 'add ons' were a way for the company to make money.

Pros: Pick up & drop off to airport..fast efficient service

Pros: The shuttle service to allow you to pick up the car was extremely useful

Pros: Everything. The staff are such a great asset to their business

Cons: Nothing

Pros: The car and customer service was amazing

Cons: N/A

Pros: Fast and easy

Cons: You need telephone that can make local call in NZ to contact the shuttle upon arriving. I did not have one.

Pros: Very great service..:. Fantastic Cars... Very good quality and value Will recommend and use them for future trips

Cons: They just went the extra mile and dropped us off at the airport and just a great service Will recommend and use them for future trips

Pros: Quick efficient service

Pros: The agent answered the phone quickly after we had our luggage as indicated in their emailed instructions. It was not entirely clear where to meet them but we figured it out eventually only b/c the shuttle was clearly labeled.

Cons: The car provided had A LOT of miles on it and was in pretty rough shape. Lots of scratches, cracked windshield, no Apple CarPlay or ability to connect our phones to the display. It needs to be retired from their fleet.

Pros: Clean modern vehicle

Cons: Bit more clarity about the Queenstown airport shuttle pickup location please. We did not get a clear answer about exactly where to wait when we called upon arrival.

Pros: Quick, easy and friendly

Cons: Paying the double insurance

Pros: Rep was careful with explaining all the rules, and possible charges. We were very careful hopeful not to be charged extra. The car was clean and the size we had asked for.

Cons: We requested a baby seat for 10 month old. They had a fwd facing one not suitable, and then others that we rummaged thru to find one that had all the straps and was safe/clean. There was no hand over for driving the car, where things were in the drivers seat. We had to key drop and taxi to airport due to an early flight. Not close enough to walk.

Pros: Nice and next to the Airport

Cons: Awesome

Pros: I got a fantastic brand new car as they promised

Pros: Friendly staff and easy arrangements

Pros: See above

Cons: Closed at 9...9:30 arrival.... didn't know pick up was off site.. started to walk ... then taxi...not fun

Cons: It would be more convenient to be able to drop off the car at the airport as we nearly missed our flight waiting for a taxi

Pros: Friendly staff and quick pickup/drop-off

Cons: Almost nothing

Pros: Follow up and attentiveness

Pros: The service was quick and easy and we loved the car we got given was the best experience

Pros: Was very quick, so good when u land in queenstown with kids after a flight

Pros: Fast clean cheap thanks

Cons: Road map needed

Pros: Overall best rental that I have used since I have been to Queenstown and everything was a breeze. Definitely use these guys when I comeback for a visit again.

Pros: Good communication, as we were arriving after hours

Pros: Courteous

Cons: Cost $200 per day, obsurd price gouging

Pros: Easy to communicate and very efficient, shuttle bus was very convenient also.

Pros: Excellent efficient service

Pros: Efficient & friendly informative staff

Cons: N/a

Pros: Friendly efficient and capable staff

Pros: Accommodating extension request due to delayed flight.

Pros: We rented Mitsubishi outlander. We booked the car at the last moment & still we got the car in a reasonable price. Car was good on fuel economy & the road trips we did in queenstown became an ever memorable one because we had a great car with us. I highly recommend rentalcars 24/7 to anyone who is looking to rent a car in queenstown.

Pros: Everything ran very smooth

Pros: Offered free upgrade when I told them the car I had doesn’t have built in gps.

Cons: I had to pay $144 extra due to missing or misleading information

Pros: Everything went smooth and the staff were great.

Pros: Friendly and efficient service

Cons: Nothing

Pros: Fantastic and easy to deal with

Cons: Nothing

Pros: Friendly, efficient, A1

Pros: The car provided was 2023, so almost brand new.

Cons: The pick up at the airport might prove to be difficult for some, you've gotta call them to get a ride to the rental site.

Pros: I am very disappointed with my experience with rental 247. I have not been contacted further regarding the extra unnecessary charge. I would very much like to be in contact with someone who within the management team.

Pros: Friendly and ease of picking and dropping off the car.

Cons: As I booked online i didnt realise they were a second party and that if something happened to the car I would to the excess to Rental247 and then claim it back from the first party booked online, especially when i had paid for insurance and thought that was it and i wouldnt have to do anything in the event of a accident , which didnt happen.Probably needs to be in Bold writing somewhere as i was totally unaware.

Pros: Overall good

Cons: Would be nice if we could pick it up at the airport in Queenstown instead of having to take an uber first

Pros: Car is in reasonable condition

Cons: No after hour airport drop off. I have to take a taxi to the airport. Never seen any other rental company does this. Owner has attitude, hard to communicate.

Pros: Waited 45 minutes to be picked up by a shuttle to go to our rental. Asked to have paper work sorted so once I got to destination we could leave. Wasn’t done- said it would be done. Returning the car- terrible attitude, unprofessional not supportive of people needing to be at airport asap. Would not recommend absolute nightmare

Pros: Easy to deal with.

Cons: Had to pay $50 fuel fee even though the car was returned with a full tank! And money was deducted from my debit card without my permission!!

Pros: Car was what we needed for our trip

Cons: The staff member was rude and we had to Pau double insurance even though we had already paid insurance

Pros: Very helpful,friendly and efficient

Pros: Staff were friendly and excellent

Cons: nothing really came to mind

Pros: Friendly staff

Cons: Quick

Pros: Drop off was hassle free and easy and the Argentinian agent was very friendly and helpful. We weren't hold up and taken straight to the airport.

Cons: Agent at pick up was quite arrogant, not to say rude, ignored us for a couple of minutes. Customer service was not great. Car had lots of scratches, pictures by car company had been taken before we picked the car up and weren't shown to us. There was no report of the all the recorded damages of car given to us either. Three of the handles above the door were broken and unusable. After we had left the car hire, the remote of key had a low battery, we had to return for replacement.

Pros: Very impressed.

Pros: Friendly service, and efficient. Nice clean car

Pros: We got the vehicle that was promised to us. Very Good Vehicle

Cons: Car had a slight wheel shudder at certain speeds

Pros: Car had a chipped wind screen.

Cons: No one was at the Queenstown airport with my name waiting for me per the email information. Had to call and wait for someone to come and pick us up - almost 30 minutes after landing. I had to buy another insurance at the office and wind screen had a little chip. Overall car performance was excellent and clean car.

Pros: The car was clean, tidy and well kept.

Cons: The misleading booking information about the shuttle.

Pros: Easy pick up

Pros: Everything - fabulous and friendly service - very efficient

Cons: nothing

Pros: Good, clear, friendly and fast communication and service

Cons: Nothing

Pros: Car was lovely Mitsubishi, drove very well and economical and good rental price. Nice guy from Nepal.

Cons: Understaffed

Pros: Efficient and friendly.

Pros: Very nice car, clean, great condition, friendly staff and prompt airport pickup and drop off. Very close to Queenstown airport so easy and quick.

Cons: Nothing. All service was good. Thankyou.

Pros: Good service

Cons: Took a bit longer than expected to get car ready

Pros: Friendly efficient staff!

Pros: Easy process to rent.

Cons: The car cleanliness was not perfect, as I would have expected for a newish car.

Pros: Courteous desk service

Cons: Stone chip resulted in damage to windscreen. Despite Discover Car Complete insurance package, added extra charges requiring reimbursement and claims from Discover Cars as I did not purchase the vendor's local specific insurance

Pros: Friendly staff, clean well maintained vehicle, competitively priced and easy pick-up.

Cons: No issues personally, though a pick up of drop off outside of business hours might be a chanllenge.

Pros: NA

Cons: Staff responsiveness is the poorest

Pros: Good quality car.

Cons: Drop-off service was poor. A number of the staff members were arrogant. An otherwise positive experience was soured by this. I was extremely unhappy with the staff at the drop-off point.

Pros: They made things simple and easy to understand when going through the car.

Cons: We probably didn't really get enough time to look at the car before accepting that there was no damage. We had the top cover so they said it wasn't an issue.

Pros: The staff were friendly efficient and professional

Pros: Pre online license details ect safe time when picking up vehicle.

Cons: Nothing at all

Pros: I couldn't find anything else in the price range as busy weekend so is worked out well

Cons: Someone tried to phone me to organise faster sign-on the day before but I couldn't answer the phone. If they had texted indicating who was calling I would have rung back.

Pros: The car was big enough, fitted our needs well

Cons: the car was very dirty and quite damaged. Your receiving staff was unnecessarily questioning of a windscreen stone chip that was there when we collected the car and wasted my time.

Pros: The process was easy and carried out in a friendly manner.

Cons: a minor difficulty in finding our way back rental office at rear of Q-town Airport.

Pros: Number one in my books. Timely, courteous and spot on!

Cons: Always looking for the best deal, it could have been cheaper for me and only me.

Pros: Efficient, friendly. Pick-up and drop off transfer.

Cons: Having to pay insurance again.

Pros: What I expected, friendly efficient

Cons: Would prefer a rental company at the airport, but not a major issue.

Pros: Everything

Cons: Nothing

Pros: Nice cheerful people

Pros: Great services, gave all information and coverage options

Cons: Pitched 3rd party insurance in advance to realise it doesn’t worth bought additional cover for 24/7 rental ls

Pros: extremely steamline experience

Cons: nothing

Pros: Vehicle was great, economic but plenty of grunt

Pros: It was a beautiful car

Cons: Read first comment

Pros: Very nice and efficient service! Brand new car too!!

Pros: 10 out of 10

Pros: The staff were absolutely professional and picked our bags up for us as we are two older women travelling on our own. They explained everything clearly and made sure we knew how to use the car properly. Drop off was quick.

Cons: Nothing

Pros: Fairly efficient. Car clean and good condition

Cons: Your card surcharge, it's wrong.

Pros: Great car and service

Cons: All good.

Pros: Quick process to get car

Cons: N/A

Pros: Very good car.

Cons: Not full tank petrol provided. The meter shows 598 km to go when I picked up the car. But the real reading of the metre after every refill is 750-790km.

Cons: I didn’t like the Nissan x trail as a car. Found it was slow and sometimes on NZ roads you need a bit of grunt.

Pros: airport pick up and drop off

Cons: high rates during the festive period

Pros: Cost effective compared to others. Seamless pick up and drop off from and to airport.

Pros: People weee friendly and honest

Cons: Away from airport but only 5 mins drive

Pros: They were very accommodating, time efficient and easy to approach, the car was well maintained.

Pros: Great service, the men were really helpful and efficient.

Pros: Great experience will use again

Pros: They told us it has nothing to do with the discoverycars agency. And makes us very confused and cost more than we agreed with discovery agency quoted to us. Very disappointed.

Cons: Good and quick response but not happy with the recommendations with 247 car rental company and not help us get refund afterwards they charged us credit card fee for $30 and $15 for premium pick up fee which is a con. Not very good business mode.

Pros: Friendly and professional

Pros: Minimal issues.

Cons: Not about the service, more about the location, which is made less of an issue with transport provided to and from the airport.

Pros: Thank you for offering the nice car.

Cons: No

Pros: Awesome service to and from the Airport. Great car, great team, highly recommend

Pros: Efficient prices

Cons: As mentions the car was old and in Chinese

Pros: They were so friendly and absolutely awesome to deal with! I would 100% recommended them to everyone, the car was very clean and spacious and they were very accommodating and fast pick up and drop off to and from the airport

Pros: I rang for transfer and he was there in 5 mins, I thought it would take longer as I was still waiting for my bags at baggage claim

Cons: They are faultless

Pros: Followed up with a call regarding our booking as the flight was delayed so they called to make sure everything was still progressing, Helped us load everything in the car efficiently,

Cons: the carseat we cooked wasn't already installed in the car and we had to install it ourselves which delayed us further after a already long day of delays, and the agent struggled to clearly confirm with me my pre payent I had made which apparently turned out to be full coverage car insurance purchased.

Pros: These guys were sensational, good vehicles, great service friendly and efficient, couldn't have asked for more. We were delighted and will deal with again.

Pros: Lovely customer service and loved the shuttle to the airport after car drop off.

Cons: Great experience. My only feedback would be to have a sign in the front car park to direct you to the back of the building.