RentalPlus at Venice Airport

Pros: Pickup time was unacceptable. Once we arrived at the station the service was good. Being able to drop the car at another location (Milan) was helpful. The staff in the Milan location were extremely efficient and our shuttle came within 8 minutes.

Cons: Our family was left standing outside in full sun at the airport, for an hour. We called several times to let the office know we were still there with no shuttle pickup. Finally an Italian Gentleman who was also waiting, called angry, and a shuttle came in 15 mins. This is unacceptable customer service. No customer should be told pickup will be in 13 minutes and left outside on pavement for a full hour. We would have waited indoors had we not been told (repeatedly) that a car was already enroute.

Pros: The car, and ease of pick up and drop off.

Cons: The confusion (ot.lack of clarity) over shuttle pick up off place, time of pick up (needed to call, which wasn't clear) , who was picking us up - licence plate, make model of the shuttle would have been helpful - shuttle drop off was great.

Pros: The first person gave us our car promptly and because the car was so dirty they exchanged it for a cleaner car. The second car we rented in Venice was accidented. Everything was a mess inside the car including the tow equipment that was left in the back everywhere after they transported the car there

Cons: The first car we rented from Rome broke down on the Amalfi coast and left us there. We had to get someone to help us. Thank God the problem was minor and we could have got back. Afterwards the car broke down again when we were next to my aunt's house and the car started going on reverse when we're just putting in Drive and would go into Drive mode when we put into reverse it was a real The second car which I have on video was shaking. It was accidented and it was dirty and they tried to pass th Thank goodness I had put everything on video to prove my way I hope I get compensated for all the trouble this company has given

Cons: The car itself was actually fine, the service was non- existant. The shuttle service was totally unreliable, we had to take a taxi to the office. The agents were very rude, understaffed and overworked. Net net took over 2h from airport to pick up the car.

Pros: Affordably priced

Cons: It is located a few km away from the airport and requires them to pick you up via a shuttle that does not run regularly - and requires you calling their Italian number. They did not pick up the phone for an hour and kept me waiting at the airport in that time.

Pros: It was quick to pick it up/drop it off and it was probably the only rental agency that would allow the debit card

Cons: The car was not clean when we got it. The tank was not even half-full when we got it. The agents were not very friendly.

Pros: The quality of the car

Cons: The office is not in the airport. They offer a shuttle, but if you arrive with the train, you are forced to take a cab or a bus

Pros: nous avons finalement eu un Q5 au lieu d'une Ford fiesta ...le retour excellent

Cons: voiture pas lavée extérieurement , personne lors de la prise en charge complètement dépassée , désagréable

Pros: It was an easy drop off in Rome

Cons: The car was dirty on the outside.

Pros: We did get an upgrade since they were out of our reserves car size.

Cons: They didn’t speak English well enough to communicate. I never received a receipt via email like they said I would. I was overcharged and they refused to accept my insurance. They also had the incorrect return address which caused me to spend over an hour trying to find the location to return the car. Horrible customer service and experience.

Pros: Car exterior was filthy. Interior was clean. Vehicle was in good condition

Pros: It was the cheapest.

Cons: Staff wanted to charge us 80 euros because mud on car due to having to drive through a landslide on road from our accomodation. Luckily they waived it on this occasion but please make it clear if you expect car to be put through a car wash before dropping off.

Pros: Overall very good

Cons: The staff at the Rental Pickup location in Venice Airport were not at all friendly and we had about a 45 minute wait for the shuttle bus despite many phone calls to them but in Rome Airport they were great!

Pros: The two agents I dealt with at the location where very good.

Cons: All of the information provided to me by discovery cars was incorrect. I called Rental Plus on June 29th to confirm their address and to let them know when we would be returning their car and needed a shuttle to the airport. The gentleman I spoke to was absolutely rude to me and my sister. We will never use Rental Plus or Discovery cars again

Pros: It was ok until I got a $200 charge on my card 5 days after dropping the car of on time, full of gas and clean.

Cons: $200 extra charge 5 days after dropping off the car on time, clean, and more than full of gas.

Pros: Easy drop off

Cons: The car exterior was very dirty; the car had been previously damaged, and no alternative car was available; the Venice airport “shuttle” was very unorganized - pick up location was not clear, driver was late to pick up, capacity of the van was limited to 5 people, so we opted to take an Uber instead

Pros: They were very helpful and courteous

Cons: Nothing, all was good

Pros: Drop off ease

Cons: Pick up time took over an hour Car was super dirty as supplier said he didn’t have the time to clean it as it just came back from the other customer

Pros: I had a problem with my flight and arrived one day after and they changed the car for a better one. Thanks a lot!

Cons: Everything was ok

Pros: Price.

Cons: Calling the office not working and claiming that the car have problems didn’t went good. I got to fix oil low level by my self. Car tires was in bad condition and the car was not clean from the outside.

Pros: Nightmare picking car up in Venice. Smooth process in Naples. Would never recommend dealing with discover cars as they have not fixed situation of over charging and just stopped responding to claim.

Pros: Once we arrived to the desk, CS was efficient

Cons: Due to it being off-site airport, it involves getting to the pick up spot and waiting for the shuttle

Pros: Do not use a rip off.

Cons: Do not use a rip off

Pros: Nothing

Cons: Very confusing pick up/ drop off prosses. Unclear instructions. Rude and unhelpful staff

Pros: It was a new car cheap rental with no cross border fees

Cons: The location was in the middle of nowhere, the rental agent looked about 14 years old and really struggled with the administration taking a long time to issue the car and paperwork. The car was dirty. I think it was their first day in the job!!!

Pros: I expect my deposit to be refunded.

Pros: Absolutely disgusting service, I do not recommend anyone go with this service. The rental service which we paid to hire a car were absolutely disgusting the way they treat me and my wife, we did not end up even getting the car even though we paid for it. I have heard nothing about a refund either even though I have emailed with a complaint and claim.

Cons: The customer service was disgraceful, the man who was dealing with us was extremely rude and pretended to not speak English, we did not even get a hire car even though we paid for it, and he was happy to leave us stranded.

Cons: Pick up needs to be clearer / easier, rather than calling under the water station.

Pros: Very competitive price

Cons: Pick up process could have been clearer as I was expecting to see some signage at pick up point

Pros: Clean Car, Staff were helpful when providing options for rental, Service was smooth and flawless when picking up and returning car.

Cons: Provide clearer details on how to get picked up at the airport. "Water Tower" is not clear for a lot of people, multiple people phoning and complaining while I was picking up my car.

Pros: Nothing

Cons: Everything

Pros: Price seemed good at first. The car was brand new.

Cons: The two staff there when I arrived were very difficult. The young lady had no interest in being there . The young man kept trying to get me to sign agreements on the iPads and acted like it was ridiculous for me to,ask what I was signing . I ordered a car to hold three lugggages amd the juke I was given definitely could not so I was up charged . When I dropped the car off I was told Id get a 28 euro cleaning charge for what would be a 15 min vacuum after a 10day rental. See my google review

Pros: No one spoke English. Was 10 km from airport. And difficult to find . Van was dirty with dents and missing sideboard . I was limited because I needed large van — no options. Only shuttle driver nice

Pros: To care for your ever need.

Pros: I like the quick check out In Rome but I didn't Like when I landed in Venice u didn't know how to get to the point meeting and I didn't have hoe to call them in Venice why they doesn't supply WhatsApp number we was waiting more then 1h to find the rentaplus agency

Cons: Rudeness and unprofessionalism.

Pros: Nothing

Cons: AC broken car was filthy inside and out. had body damage all over. Waited over an hour for shuttle upon pick up.

Pros: Discover car.com is easy, & efficient and partner Rental Plus offering great value for renting of car.

Cons: Phone auto answering should have English language especially for international travelers from Asia-Pacific.

Pros: All the guys are very nice, they make you feel confortable.

Cons: In Venice shuttle bus did not arrive on my arrival and I had to take a taxi. On my return rental office was closed at 9am even it should be open 8am - 8pm and nobody was around to receive the car and provide transfer to the airport. Did not know how to get to the airport after half an hour I stopped the taxi on the road and could manage to the airport. It was very stressful experience . Never rent a car from this provider

Pros: Rentalplus was the best car renting experience we’ve ever had. We’ve rented with diverse other companies in multiple countries and this was the best experience by far. There was no pressure to buy insurance since we had it with our credit card, no hidden fees, the price we saw online was the price we paid at pickup. The customer service reps were genuinely friendly.

Cons: The only down side was trying to find the pick up location at Venice Airport. There could be signs to guide the consumer to make this process easier.

Pros: Very good customer service experience.

Cons: Overall good experience.

Pros: Easy, fast, good value for your money.

Pros: very friendly and efficient.

Cons: Shame the car had so many dings but that's the fault of the customers I photoed the damage before accepting the car. Make sure you take out excess protection in this country: I didn't see a car without some sort of minor panel damage.

Pros: Professional

Cons: I have add to my rental extra insurance from the supplier (protect the exterior for unexpected damages) for extra safety, no worries at the end.

Pros: The customer service is amazing. The price of the rental cars is amazing. The staff dropped me off to the airport and picked me up as per email confirmation of hiring the vehicle. You must read the entire rental document. They will collect you from the airport.

Cons: I only read the section about getting the free bus and caught the public bus, didn’t pay for a ticket because I didn’t read the entire document (it’s not the public bus), and then paid a €60 fine just to do a round trip of Venice and end back at the airport to which I phoned them and they were amazing. There was nothing I disliked. Best decision ever to rent though discover cars.

Pros: I don’t like the service because they don’t pick up me at the time I reserved

Cons: They should deliver the car at the airport at the time that I reserved and they should have pick up /drop off car at the airport.

Pros: Absolutely impressed with the service received from Rental Plus.

Cons: Nothing

Pros: Fast process, easy, the car was good.

Cons: The car didn't have snow tyres during winter ...

Pros: The representative was efficient and friendly making the pick-up process easy and straightforward. The drop-off was equally easy and stress free. The car that we were given is bigger than we expected and with very good petrol consumption, which was a bonus. I would definitely use RentalPlus again. It helped that my friend is Italian and did all the communication.

Cons: Nothing

Pros: polite staff and good service

Cons: far from airport and had to call for pick up

Pros: Price and reliability.

Cons: I didn't like that you have to call them to pick you up from the airport - we didn't have a European phone plan so that call cost me too much. They should enable WhatsApp communication for that purpose.

Pros: Simone nos atendió de 10. Muy profesional, amable, nos recogió en 5 minutos en el aeropuerto, check in y check out rapidísimo y sin presiones para coger sus seguros. El coche super nuevo, super limpio y perfecto. Sin dudar volveré a alquilar con ellos. Todo un acierto. Y genial de precio. Y pasar a Eslovenia no tiene cargos extras y eso es maravilloso.

Cons: En el voucher no está bien explicado cómo recoger el coche. Hay que llamarles una vez que tienes las maletas y te recogen bajo la torre del agua. Pero en el bono pone que vayas a la torre del agua y cojas un bus y así no es. Discover cars debe poner eso bien porque da lugar a error

Pros: Pleasant staff

Pros: Everyone was friendly and easy. There were no problems. The car was ready when we arrived and dropping it off was so fast.

Cons: The directions on what to do when arriving to the airport to get the shuttle could have been a little clearer. We figured out that we had to call to receive pick up but the directions on that were unclear. That was the only minor issue.

Pros: The staff was great. Please keep in mind that there is a lot of information that needs to be collected when renting a car. It’s going to take time. Please have patience. The staff is incredibly friendly and helpful. They don’t deserve rude behavior!

Cons: I wish there was a key drop for after hours returns. Having to wait until opening to return our car was stressful when we had to get to our train on time. Otherwise it was an overall excellent experience!

Pros: No line up at rental.

Cons: Could not find the rental drop location at the train station. A photo would have been good to help locate where the agent is at the train station in Padua. Also-we should have been told that we can drop the car directly at the garage and leave the key inside without having to find the agent, this was a problem.

Pros: The Car Rental agency was fast & efficient.

Cons: The extra charge to book a car through your service.

Pros: Very accommodating and friendly.

Cons: Nothing I didn’t like.

Pros: Cost was reasonable

Cons: Unclear instructions on locating the rental car area, we wasted much money and time making calls to figure out where & how to get picked up. Car was low/almost empty on AdBlue just one day into our rental and we had to waste time figuring out what in the world AdBlue is, and where to buy it. Service was slow and unfriendly

Pros: Price Friendliness

Cons: Information about picking up the car was inaccurate. The telephone number of the agency to pick up the car was wrong. So, I wasted almost 1.5 hours to reach out to the agency. And you stated the instruction partly wrong. You just said, I can wait the shuttle at the meeting point. But there was no regular shuttle that I can just go and wait at the meeting point, I had to call the agency for the shuttle. But you just said, "You can call". It should be stated "You should call."

Pros: We had to extend the hire due to cruise line changing embarkation port. A quick email and reply and all was sorted. V helpful at organising a taxi on drop off too. Will definitely use again.

Pros: Great staff. Very friendly and helpful with all of our questions and needs.

Pros: Quick and friendly

Cons: a little difficult to figure out pickup from airport, dedicated signage and a note to call why you arrive might be helpful

Pros: Good card. Nice staff

Cons: Very difficult to reach them on the phone. They don’t pick up. And they do not have regular shuttle service so we stood there waiting unable to reach them to come get us.

Pros: Very efficient and friendly. They provided excellent advice and guidance.

Cons: It wasn't completely clear that we needed to call Rental Plus on arrival to Venice to arrange for them to pick us up.

Pros: Very personal. Very quick. Staff were incredibly friendly and helpful.

Cons: Nothing. All was so good.

Cons: They don't have good customer service and they don't fun their business as a business should.

Pros: We did get some credit back for lost days but not all the credits we asked for.

Cons: Took too long to get picked up from airport. We got a car that clearly should have had maintenance performed on it prior to giving to a customer. We asked for credit for the taxi from the hotel to the garage where the car had to be fixed and we did not get reimbursed because the receipt was not good enough for them despite having a phone number and a name on it.

Pros: Fast pickup / drop off, great value

Cons: Not in the terminal

Pros: Great service, efficient and good car.

Cons: Shuttle from airport is at the time of your car rental. So if you get in early or late just call em up. No big deal but would have been good to have that added to the pick up instructions.

Pros: Very friendly and helpful staff members behind the desk, didn't try to upsell or panic us into purchasing extras.

Cons: Says shuttle bus from airport but we waited for 30 mins, none came and noone knew where to find them, couldn't get through by phone so had to pay for a taxi as it was around a 25min walk. Car wasn't super clean, dust and stains in spots, "air-con" worked but was not good at all.

Pros: All easy and pleasant collection and drop off

Cons: Nothing

Pros: Good pick up and drop off services. Friendly staff when face to face.

Cons: Poor assistance services. Assistance line only offered tow trucks, one day before our wedding. This left us to change worn and damaged tires ourselves, at our own cost. The only other solution offered by RentalPlus was to catch a train to Florence or Rome for a substitute car.

Cons: There was only one person who did the paperwork and showed renters the vehicle. Italy has lots of paperwork so the pickup process is slow.

Pros: Efficient and caring about the customer. No hussle! Great car.

Pros: It was a good service and the staff were friendly. Really nice

Cons: Very good 👍

Pros: Good condition car, exactly as advertised with no extra charges, quick to do paperwork and no pressure to sell insurance, friendly team and no problems during our rental.

Cons: The collection from airport took a while to arrange as we were a big group and took 3 cars to collect us.

Cons: after a day the car issued a warning light that the oil needs to be changed. we didn't know what to do with this, called the desk, they didnt know what to do, call the car service and they said that they only come to take the car to repeair if needed. we filled the car with 50 EURU worth of oil, but it didn't effect the problem, the light kept on beeping the entire 2 weeks. we also had to but water for the car engine, because it was dry after a day.

Cons: Shortly after I picked up the car I had a low tire warning. I turned around and went back to RentalPlus. They didn't have the ability to add air to a tire so I had to switch out the rental car. This took too much time and felt like an "excessive" solution to just some air in a tire. It took too much time.

Pros: Nothing

Cons: Everything

Pros: I was taken to the airport.

Pros: Terrible customer service. Never been treated so bad by a rental car company. Wanted to extend our rental by one day since we were hiking 3000m in the Dolomites and they didn’t even try to accommodate us. We let them know days ahead of time and they didn’t want to hear it.

Cons: Nothing. Terrible rental car company.

Pros: The service was okay.

Cons: The vehicle was not the quality that was paid for.

Pros: Speed to return car

Cons: Meant to be shuttle bus... non appeared. Phoned the "for further info" no and was collected. Took another 1.5 hours before left with car. Car given was dirty, empty of fuel and did not fit 3 suitcases. NOT WHAT ORDERED. Promised discount for dirty car but brushed off when returned. Still not got deposit back yet. NOT happy with their service or efficency. We heard it many times that the Jeep was not our car... but we ended up with it. Very stressful and not the smooth start hoped for.

Cons: From the start, our experience turned sour. The airport pick-up was delayed for over an hour due to unresponsive phone lines. On the way back, the car wouldn't start, and the roadside assistance number didn't work. A helpful neighbor jumpstarted the car, but at the rental office, we waited over an hour with unfriendly staff, making us rush to catch our flight. Despite explaining the car's issues, we were still charged for petrol. The whole ordeal left us feeling frustrated and dissatisfied, with

Pros: disponibilité des gens

Cons: rien tout ok

Pros: So helpful and efficient. Car was immaculate.

Cons: Everything was perfect. Best car rental service we’ve used

Pros: Personable, easy to process once I found the car rental site in Venice.

Cons: It was difficult to find the car rental site since it was not at the airport. Some signage at the airport would be helpful.

Pros: Very friendly and quick check out and check-in process.

Cons: Nothing!

Pros: Very Quick and efficent

Cons: Did not got the car i ordered Got car at same class, but it was with smaller trunk.

Pros: The agent that picked us up was very friendly and helpfull. Paperwork was quick and easy. great service.

Pros: Fast and efficient

Cons: Nothing; everything was good

Pros: There is absolutely nothing positive to say about this rental car company

Cons: There is nothing I like about this company

Pros: Our representative was enjoyable & chatty despite him being over worked & a little stressed out.

Cons: Instructions of how to find the water tower, lol!

Pros: Every thing

Cons: The location of the rental office is outside the airport, and you mentioned that it is inside the airport. I sat for an hour looking for it. After calling, the office car came and took me. They told me that all customers have the same complaint, so customers should be alerted that the location is outside the airport.

Pros: They were extremely apologetic about the pick up disaster and added a 2nd driver FOC Staff were very pleasant

Cons: Lack of pick up / not being able to get through to them / not responding to messages

Pros: Seem to be understaffed. Had to queue a lot. Pick-up from airport bit confusing as unmarked car. Was expecting a minibus with name of company on it.

Cons: As above.

Pros: Nothing

Cons: Nothing

Pros: The person helping us check-out was extremely helpful and accommodating and took us to the airport in a timely manner so we could make our connecting bus

Cons: Check in was difficult as we had a hard time finding the person at the Venezia airport

Pros: One of the employee was very friendly. the other… not so much.

Pros: Friendly and efficient staff.

Cons: Make sure people know they have to CALL when they arrive at airport.

Pros: Nice car, nice staff at a good price. No hard sell of extras.

Cons: It should be made clear you have to ring to be picked up at the airport. There is no shuttle.

Pros: Friendly, answered the phone, provided help when needed.

Cons: A bit hard to find the rental lot, as it's not located at the airport. But we did find where to meet and get picked up, so it worked out.

Pros: great rental!

Cons: arrival instructions should be clearer

Pros: The agent helped us with all the details for the rental. He had been busy to take care of us and all other customers. Please forward our appreciation to the agent and recommendation to RentalPlus for a promotion to him.

Pros: Great car and lovely staff

Cons: nothing it was perfect!

Pros: Everything was smooth and easy, they gave me Lancia 2022 , 1.5 hybrid. I didn't have any problems at all.

Cons: Good service, easy and without problems.

Pros: Very friendly. Went out of their way to help

Pros: I had a brand new car! I was impressed so much with everything about this company Rental Plus...

Cons: I dont need a rental everyday.

Pros: The people providing the service and car quality

Cons: Nothing and if any the location 5min away from the terminal

Pros: Both attendants went picking up and dropping off the car were very prepared and professional..

Cons: Enjoyed my experience renting a car from this company.

Cons: There was no shuttle at the airport to connect to the car rental place that is 5 minutes driving from the airport. I tried to call the number on the reservation and nobody answered. When I got there (by taxi, I had to pay 20 euros for), the personnel at the desk told me “you should have called”

Cons: Pick-up, drop-off location far from airport terminal and difficulty in arranging shuttle pick-up (telephone number not obvious and without a local phone connection, impossible). Pick-up location around terminal not obvious and drop-off location different than pick-up location!!

Pros: Everything was as described and the car was super clean and nice.

Cons: The pick up in Venice and drop off in Milan was really easy and the staff was great.

Pros: I liked the employees, all spoke good English and were friendly throughout. They found us a suitable car when the one we had been given initially was not suitable, nor what we paid for.

Cons: We had paid for a large vehicle (category B) to ensure we had sufficient space to fit bikes in the back of the car. Upon arrival we were given a Fiat 500 (Category A).. definitely not suitable to fit 2 bikes in the back! We were told that there is no difference between category A and B.. if that is the case then why would anyone pay for category B? There is too few employees to manage the demand they have, so delays are highly likely. Pick-up process is very in-formal and unclear (no signs).

Pros: Perfect service, very professional and nice representatives. New car, very clean. Great value for money, will definitely book again.

Pros: Excellent service, brand new car

Pros: That was very bad at the beginning until end

Cons: Behavior,support agents that was really bad and I claim that car rental plus because of their fault information, rude behavior of agent especially Anna in Milan , extra charge , incorrect information and bad speaking ,

Pros: Couldn’t find car rental but discover cars were on the phone within seconds of ringing to help

Pros: Fantastic

Cons: Everything was good

Cons: They gave me different car The office is not inside the airport The office at dropping off charged me for fuel and cleaning the car by 130€ !

Pros: the explanation about the shuttle was not clear-

Pros: Nice and friendly people.