RentalPlus at Pisa Airport

Pros: Price was very good. The service at the desk was good and very happy with the car which was nicer than I’d expected. I would be happy to use this company again. Only one thing was the shuttle bus to car rental area which involved a long wait. The bus is shared with many car rental companies so this was the same for everyone. It was August and busy.

Pros: Super easy rental process. No surprise charges, no stress

Pros: The lady who served me initially stayed behind a good 30mins after her clock off after I begged her to. She was so polite and patient I honestly couldn't thank her enough.

Cons: It was fantastic all round. Will be recommending.

Pros: Excellent

Cons: Nothing

Cons: Need more staff to make pick up quicket

Cons: Ordered an AUTOMATIC got a manual

Pros: The best service I have ever had at a car rental

Pros: Car was a decent model albeit not clean.

Cons: Lots of hidden costs. Reservation was £175 yet ended up costing £396 plus a £500 deposit. Child seat given was very poor bordering on unsafe. Only one person ahead of us in the queue when collecting and dropping off yet it took almost have an hour to be seen

Pros: They cancel my reservation

Cons: No service

Pros: Straight forward picking it up

Cons: None

Cons: You still haven’t processed my claim

Pros: Good value and nearly new car.

Cons: Finding the car rental parking on return was not easy as signage was not great, got the last available spot in your rank.

Cons: Car was very dirty on the outside and had scratches I had to report that were very obvious.

Pros: The guy on the desk, was very professional, describing the hire in great detail.

Cons: N/A

Pros: Everything as planned.

Cons: Spend little bit time finding the rental location in both locations. But it didn’t take super long.

Pros: Easy collection and drop off

Cons: Friendly and spoke English

Pros: Kind, easy and good.

Cons: Nothing.

Pros: Nothing, terrible service. Don’t take the car of thus company as they take money for deposit and after more than one mi th I still didn’t receive back!

Cons: The deposit of 884 euro Rental Plus still didn’t gived back,after more than one month still didn’t have the money 884 euro on my credit card. The email of this Rental plus customer service doesn’t exist and no one answer on general phone!!!

Pros: Great company and new cars, however their office in Pisa airport is not in the main office building. It is about 10min extra walking from the main building.

Pros: We found it really easy. But best of all were the two young men washing the cars when we arrived to drop of the car. My husband accidently forgot his phone in the car but we had left the keys in the safe box. The young men went over and beyond to help find someone to access the box for keys. They drove him all over the airport. Big thank you to them.

Cons: nothing

Pros: Quick and efficient. Lower prices

Cons: We bought the extra insurance through discover cars but what we learned was if something goes wrong, you have to pay with your own money and then claim back from discovercars or whoever they used for the extra insurance

Pros: Nice and fast.

Pros: The representative that served us was very nice and very easy to deal with and made the whole process go very smoothly even though they were having computer issues. It was not easy to find the actual building and had to ask someone in big main building where to find it. Lack of signage.

Cons: The car was not cleaned properly and some garbage was left in car from previous renter and outside of car was not clean.

Pros: Nice staff

Cons: Difficult to find and need better drop off directions on where to park

Cons: we arrived two hrs late as plane was delayed. There was nobody at the desk, impossible to reach them. I called 20 times also the day after. We had to spend 30 euros on the train ticket to Pisa and back for which I will ask to be refunded. Absolutely not professional, totally inconsiderate of people's situations. Horrible. Nobody could give us their number. Rental Plus should close.

Pros: NOTHING

Cons: SHAME

Pros: The office was shut on arrival. Causing the rental costs to treble. Also, causing great stress and anxiety to my mentally disabled son

Pros: They are simple, cheap and fast.

Cons: They didn't check the car with me . They had delivered the key which was very worn-out and that was it. I myself took pictures of the state of the key and car which had some scratches on the bottom just to protect myself with later overcharges than they could claim against me. Never happened btw.

Cons: The "office" was dirty, seemed not professional, made me suspicious

Pros: Quick drop off processes and check out confirmation.

Cons: See comments above

Pros: Fast, kind, easy, cheap. Everything very nice, thank you!

Cons: Have to wait quite long for deposite to return, still waiting

Pros: Still waiting for a reply to my urgent email, that I sent!

Cons: Still waiting for a reply to my urgent email, that I sent!

Pros: Was a quick service no catches and good for young drivers in my opinion

Cons: The deposit was a bit expensive but you get it back a few working days after the car has been dropped off

Pros: All right

Cons: All ok

Pros: Rental agent was very helpful.

Cons: Outside of car was dirty. Could have used a car wash.

Pros: Tiziana was a star

Cons: Wrong location on Google maps, had to walk quite a bit to locate them

Pros: Clean low mileage car

Cons: Nothing really. office wasn't the easiest to find.

Pros: Friendly, helpful

Cons: Difficult to find the office at far end of hire park. No direction signs. Had to ask at another supplier

Pros: Not fit for purpose Appalling customer service Do not recommend

Cons: Staff rude and lack customer service. Was not willing to give their name or the Manager to whom we wished to complain about the state of the car.

Pros: Price and deposit.

Cons: There were no directions to the pick up point on the paperwork, lost time trying to find you.

Pros: The car was great

Cons: Their office situation and the way they dealt with the formalities.

Pros: Once we got over a problem of the booking being automatically cancelled, they did supply a car of a higher spec than booked

Cons: Car didn't have washer fluid and had lots of drips of hardened substance on it, despite being rated as unmarked. We took photos at pickup and this wasn't an issue on return though.

Pros: Good quick service, friendly people. No hassle approach to renting the car. Will definitely use them again.

Cons: Couldn’t find the pick up point, not sign posted. Tucked away from all the other companies at the back of the car park. Lack of signage or directions both on collection and drop off. Car was a new vehicle, but hadn’t been clean properly externally and the inside hadn’t been touched, full of sand and dirt. Same as a really nice car when you looked beyond that.

Pros: Absolutely nothing.

Cons: Absolutely everything.

Cons: In hindsight, I would have stayed with a smaller car because we went up into the mountains north of Lucca and the roads weee steep, narrow, and winding. For me, an automatic transmission would have been better because I wasn’t very good at standard transmission.

Pros: Very considerate and friendly services

Pros: Very relaxed and friendly. Good English spoken.

Cons: Tiny bit further away from the main agents but worth it as price was very competitive.

Pros: helpful stuff responsive to my needs

Cons: car condition

Pros: Kind staff, quick in and out

Cons: They do not answer the phone or email, they did not honor the free shuttle service or acknowledge my request for it.

Pros: Very good value for an excellent car

Pros: Efficient and straightforward

Cons: Car had not been thoroughly cleaned inside, required body work all round.

Pros: Rental plus went out of their way to find me a vehicle when discover cars cancelled my booking.

Pros: Car was good and return was quick

Pros: Zero.

Cons: Everything.

Pros: Terrible service. They gave away our booking and then charged us more money for a different car because we were an hour over the booking due to queues at the place.

Pros: Everything went very well and quickl

Cons: I liked everything.

Pros: Everything

Cons: No 24 hour availability to return car before an early morning flight so I had to stay overnight in pisa before my flight. Also I did not understand that I was charged about $178 just to book the car in addition to the daily price and insurance of the car. I thought the $178 was paid in advance as part of total daily price and I would only be charged for the balance. That was an exorbitant price to pay just for making a reservation which I was not aware of.

Pros: Quick, efficient and competitive price

Cons: Very easy to deal with no queues, good cost

Pros: Friendly, quick and easy

Cons: Took me a while to realise I wasn’t looking for discover cars I was actually looking for rental plus

Pros: Clean, good car

Cons: When we got to the desk, extra fees were added on which the rep claimed were taxes, we had to spend 30 mins arguing that we were not paying and she eventually budged when we came to an agreed price (higher than what was anticipated)

Cons: Distance to walk from/ to terminal as shuttles does not come frequently

Pros: Great car. Very friendly service

Cons: Difficult to find office - not in main rental car building

Pros: They managed to get me a car at short notice despite Discovery Cars cancelling the contract.

Cons: Really hard to find and not part of the main car rental building.

Pros: Nothing

Cons: All car rental companies had representatives at the airport, except Rental Pluss!!!!

Pros: Kaina

Cons: Galėtų firma savo darbuotojams sukurti geresnes darbo sąlygas ,ofisas negražus ,nepatogus

Pros: nice mood of serving, very light

Cons: short service hours

Cons: Been charged for an extra day without any reason

Pros: I would say it was very good. Friendly and efficient. This is a no frills operation and location was not in the rental car area but very easy to locate.

Cons: The location when I looked online directed me somewhere else. But that was my fault. Its a slight walk to the rentalcar transfer bus stop. (" minutes)

Pros: Staff nice

Cons: They had no contact number for discover car when car wasn’t available, unable to help.

Pros: collection was good and all paperwork ready

Cons: Drop off was awful, no one in the office, and took ten minutes to find someone, we couldnt even find it initially, the guy was arguing with me about the fuel level even though it showed the fuel level on collection on his screen. He drove us to the airport and was a lunatic. I would not use them again.

Pros: The staff is responsible but conditions of their office are not acceptable to serve clients

Pros: Friendliness

Cons: even though it said return to milan malpensa, it was a couple of miles away, wish it was more clear.

Pros: Efficient, easy extension of hire and prompt communications.

Cons: Rushed on pick up, which left me concerned damage wasn’t been accurately recorded. However, no issues when returned.

Pros: Attendant was trying to be very helpful

Cons: They didn't have an automatic car even though we specifically requested one

Cons: The pick up was slow

Pros: Great agent, good service and easy to deal with.

Cons: Could't locate the office at first, otherwise no problems.

Cons: Don’t reply to email, no windscreen wiper fluid in car, strange offices

Cons: Couldn't find the rental car place, not well marked. In the back and sketchy. We had a date mess up and car was not ready and other cars a were not clean and customers were not happy. Waited forever.

Pros: Quick and kind (rare for a car rental in my opinion)

Pros: The car was new, and with latest features.

Cons: The car wasn't washed, back foot space had dirt on the foot mats. But overall happy with the car.

Pros: They eventually gave me a Audi Q3 at a good price, I had to pay more than the agreed price by Discover Cars.

Cons: Rental plus was fine, but Discover Cars needs to get their categorisation of cars right with the rental companies. An Audi A3 is NOT in the same category as a Ford Fiesta.

Pros: Floor mats, and maybe having the car I choose, a Fiat 500.

Pros: Provided us with a brand new condition vehicle. The one we had booked was not available, but we got a bigger one instead which was a surprising but welcome change. Check in/out was straight forward.

Cons: Prefer if there was proper signage and clear directions to find the RentalPlus lot - which is at a secluded spot in the parking area.

Pros: Excellent staff

Pros: Amazing service on both pick up and drop off. Would highly recommend to anyone

Pros: It was smooth

Cons: They were unable to provide an automatic transmission as promised

Pros: The lady at drop off had no time to listen to our concerns but she was not rude

Cons: We booked a mini and the rental agreement says mini or similar - we were given no option except to take a huge 4x4 jeep It was too heavy for my husband to drive so I was sole driver. Driving on the very small roads was extremely stressful . Our itinerary was to explore Tuscany - hill villages etc this proved impossible and so we had to change our trip , cancel and rebook accommodation . The woman at rental plus was very rude , she was distracted by other staff . She wanted rid of us asap ,

Pros: The woman that helped me, was very helpful and service minded.

Cons: It could be helpful wit a map to show the location of the rental-area. And the same as mentioned above.

Pros: Nothing to like!

Cons: Awful. They cancelled our rental following a late flight into Pisa airport and despite calling to say we will be late arriving. We now face the frustrating process of trying to get our deposit back.

Cons: Price quite high for a Panda

Cons: Skany dokumentów które podpisywałem w innych wypożyczalniach dostaje na maila, a w tej wypozyczalni były tylko własnością wypozyczalni

Pros: Nothing really to be honest!

Cons: Getting to pick up point not easy, car not clean, efficiency of agent when picking up car...

Cons: There were no service. The lady in the little shack that is the office was not helpful in any way and just said "we don't have a car"

Cons: Waited 90 minutes to be told that as I wasn’t at the front of the queue within an hour of the collection time, they had taken my deposit, marked me as a no show and given the car to someone else!

Pros: Seemed polite and friendly until I had a problem. "It's a good car. Don't worry. All is good," before the car broke down.

Cons: Gave me a car that broke down and stranded me in the mountains, refused to help me except tell me to call roadside assistance, and then denied all responsibility, saying I didn't book directly with them, so I have to deal with the "broker" (online company who provided rates)...even though it was their car and should be their responsibility. Lots more, but you limit the amount I can write!

Pros: Quick and efficient

Cons: Scare tactic used because I didn’t take out their insurance just discovercars plan

Pros: very friendly people and helpful

Cons: A bit hard to find the office but ok

Pros: Kind and nice staff. Helpful, responsive and professional. Car in good condition.

Cons: Hard to find their desk.

Pros: Really nice representative at the desk, amazing and new car. Super easy!

Pros: Very helpful staff, really friendly. Car was brand new and exactly what I’d asked for.

Cons: We were told we would be collected by a shuttle bus from a gazebo near the arrivals lounge. We waited there for nearly an hour with another couple who were told the same thing, but no bus ever arrived. We eventually had to walk up to the rental desk, which was at the other end of a very busy car park with no pavements. Definitely not ideal while travelling with a 2 year old.

Pros: It was what we requested

Cons: The car was not completely clean on the outside to confirm if there were scratches or not.

Cons: They have to check car Adblue before they give to customers

Pros: Really happy with rental plus. Brand new car, value for money!

Pros: Car brand new

Cons: No good signing to fine the office or good instructions to get to the office (1h to get there after go to one side from the airport to the other ) Time spent to pick up the car (45 minutes)

Pros: Brand new, clean cars.

Cons: Insurance matter. They said, that in spite of full coverage insurance paid in advance via discoverer, it does not count in case of any damage. The damage has to be by us and we shall reclaim from Discovercars.