RentalPlus at Bari Airport

Cons: They gave me dirty car (not clean and I have photos) telling me "it's okay to return it same way" and then they charged me for returning the car at the same condition, even a bit more clear

Cons: They were not clear on damages that were logged on the car at pick up. They were not transparent on additional charges, such as cleaning charges. They took 8 1/2 hours to notify us of additional charges, and then an additional eight hours to tell us the cost of those charges. Customer service ended up waving the charges, but it was a lot of stress and wasted vacation time dealing with them.

Pros: Brand new car ,easy pick up And drop off

Cons: Czas wydania pojazdu.

Cons: We couldn't get the car, The DiscoverCars didn't respond our E-mail.

Pros: Availability direct on the airport, webpage communication, all documents are immediately sent on email, reasonable price

Cons: In case of damage to the car, the repair price is paid from the deposit. The customer then applies for compensation through the insurance company. Car rental is not involved.

Pros: There was only one agent and the people in front of us were wanting to rent and asked question for 40 minutes would have been good if she said can you step aside and decide while I help the people in line.

Cons: We were texted and asked if we would be ok with a smaller ok and we were ok with it and told we would be compensated and we were not.

Pros: nothing

Cons: Arrived in the evening, given a map and had to walk a half mile or more with luggage. Could not find anyone

Pros: They provided a free upgrade. That was a plus

Cons: Nobody available for doing car inspection at the time of pickup and drop and car should have been nicely washed and cleaned inside out before handing over to the next customer.

Cons: Bo AdBlue in the car. 600 km range. Needed to buy AdBlue that rentalcars didn’t refund.

Pros: I liked no part of the service it was very poor and stressful, the only good thing was when we had driven away from them after it taking 3 hours to get the car

Cons: we waited two hours in a que to speak to the person. Then they told me they didn’t have the car I requested, I paid for an automatic & they said I would have to have a manual, I stood my ground and eventually they gave me an automatic. After this they said I need insurance which cost another £200 even tho I had already paid insurance when purchasing the rental on line. We then had to walk 20 mins to the car rental, when we got there it was closed.turned up 30 min later, 3 hours to get the car

Pros: Really poor collection experience. Was kept waiting for over 2 hours before collecting car.

Cons: Very inefficient collection process, kept waiting far too long, told no car available until exact time of collection, sat waiting basically.

Pros: Disorganised, haotic, difficult to reach the parking. NEVER AGAIN!! ÎS THIS ITALY or we just were not Lucky???

Cons: We DID NOT like that the parking was very far, verycrowdw and haotic. We got a huge car, even if we had booked a small one. Unacceptable!!!

Pros: Returning the car was very easy.

Cons: Too bad it’s so far to walk to pick up the car.

Pros: Easy to find in the airport, fast times for pick-up and drop off and the car was as good as new.

Cons: They try to convince you that their insurance is better, although 6 times more expensive than the insurance from DiscoverCars.

Cons: We were not advised that the rental office was not at the airport at Brindisi. As a result, we wasted about 40 minutes going from the airport, to the offsite car rental office, to go back to the airport. Fortunately, we were not tight on time.

Pros: No queue on collection

Cons: Seems to take a while to process the collection

Pros: They do not recognise your company and stated that your company is a scammer.

Pros: NOTHING

Cons: The fact that I had paid for the car 4 months in advance in full and through no fault ,due to a 2 hour flight delay and 1and a half hours standing in the queue. I was told that my car had been given away as I was over 1 hour late and I had to pay 170 euros extra for another car.

Pros: Everything

Cons: Car cleanliness, especially the windscreens (front& back) that weren’t clean on the inside

Pros: Car with low km and provided auto hybrid

Cons: Queue to pick up the car.

Cons: At drop off there was only one representative and we had to wait for a while as there were 3 cars to be checked for drop off.

Cons: Awful awful awful. Our flight was delayed and the only help they offered was a car at over £1,000 instead of the £180 we originally paid. Had to do a complete rehire and family stuck an hour away from accommodation at midnight.

Cons: When picking up the car the rental agent did not go over the prior damages. Picking up the car location is too far from the terminal and not very easy to find.

Pros: After reading a few bad reviews, I was a little hesitant but they were the only option for what we needed for our specific journey. Car was brand new. Reps were top notch and super helpful. 10/10

Pros: Drop off key

Cons: Car different then what I rent and extras I had to pay

Pros: The car was upgraded and new, The staff very friendly and help full. Very nice experience. Was the same also in december.

Pros: Very easy to find the desk and complete paperwork. The car was in excellent condition and I had no issues with it throughout the rental. I opted for third party hire insurance which they respected and the deposit was reasonable.

Cons: The car is parked a 10+ minute walk from the terminal so be prepared. When I checked the Ts&Cs I noticed it said credit card should be embossed which it was however none of my other cards are so may have had some problems if that was enforced. Would describe collection/pick up and chaotic. They moved the car then left it blocking the one way system round the corner. Cars were piling up and we had to quickly find and move the car. Hard when keeping a baby happy.

Pros: Second time using Rental Plus in Italy and both times everything went smoothly: no pushing for insurance, just paid my deposit with my credit card and that’s it. Also second time the car is bigger than booked !

Cons: All good.

Pros: Car was in a good condition. Smooth process to drop off the car. Hopefully a deposit will be released soon as well.

Cons: Had to wait 10 mins even though that was only one customer before me and two members of staff. Did not like that even we bought extra insurance cover, we been told that we need to buy additional as well.

Cons: Beware of Unjust Charges - Disappointing Experience with RentalPlus My recent experience with RentalPlus during a vacation in Puglia, Italy, was nothing short of disappointing. Initially, the attractive pricing of 137€ for 5 days seemed like a great deal, but it turned into a nightmare when I was unfairly charged 200€ for a small scratch on the wheel alloy that I did not cause.

Pros: Drop off was so quick and easy and the agent was amazing.

Cons: The pick up was a nightmare. We originally booked a Toyota CH SUV. They tried to give us a ford focus. We spent ages arguing as they wanted more money for a suv.

Pros: Nothing They were not helpful, did not care about service and never tried to understand what was happening.

Cons: All the issues listed above plus others but it prevents me from adding more.

Pros: My experience with Rental Plus was unacceptable. At the rental desk, Ilenia initially refused to check my booking and then declined my reservation due to a name discrepancy between my driving license and passport, despite my marriage certificate and consistent address on all documents. She was rude and inflexible, even acknowledging my prior hassle-free bookings and indicating she knew I would complain. Fortunately, Rossella at the car park quickly resolved the issue and issued the car

Cons: Unorofessional staff, especially Ilenia. Compact car with lots of visible damage. Staff not present at drop off time.

Cons: brak wynajmu za pomocą karty kredytowej telefonicznej

Cons: I received a damaged car, but it did not cause any problems in use.

Cons: The rental company wants to give me, not that tipe of car that I booked, after ask to change the gave us dirty not wash car directy from previous user. It was really sad, but not a worst.

Pros: Simple and quick.

Pros: Getting a beter car

Cons: Walking distance and hot in the sun

Cons: Even though we had a reservation we had to wait in line for more than an hour and a half to fill out papers and get our car. We had to drive down to Reggio di Calabria (around 5hours) which ruined our plans for the day. When we returned the car, there was nobody to receive it and so we were told by the rent a car next door to park the car and leave the keys in agency where we did paper work at the airport. We had to take fotos and videos of the car just in case because nobody was there to check.

Cons: Lack of staff to assist customer when returning car

Pros: Loved having a brand new car. Was upgraded unexpectedly but was happy with the choice.

Pros: Easy drop-off.

Cons: Pick-up took too long. They offered 4 baby seat and 3 of 4 was broken, and the 4th was dirty. They want more money then on the voucher. Its took too long to get back my deposit. The back window wiper missed from the brand new car. I never received the contract from RentalPlus.

Pros: I did not get anythi g for my money. They are cheater!!!

Cons: They did not give the car, did not accept any credit cards, nor cash.

Pros: Clean, new car (only 8000 KM) fast and kind staff :) very nice price and of course, everything in airport which is very good!

Cons: Slow pick-up (small parking, which is hard to park and there was so many cars parked horizontal and vertical).

Cons: The flight had a delay of almost 2h and RenalPlus said that they can keep the car booked for only 1h after the selected pick-up time, pretty weird since the car was paid for in advance. They told me that they have another car for me "an upgrade" for which I had to pay extra, 30% of the initial booking price... this was quite a bad customer experience.

Pros: I didn’t like it my rental was cancelled when my flight was late. Then couldn’t rebook me onto another hire company

Cons: Only one car available and I was stuck with a large car.

Pros: Friendly staff and very helpful

Pros: A too long distance to walk on colect and return ...

Cons: Took too long to colect... the office too hot without fan or aircondition

Pros: Simple, straightforward, paperless service. Very good quality-price ratio.

Cons: The effort to sell extra insurance is grotesque, uses inflated and somewhat misleading arguments. But all rentals continue to do it.

Pros: Rental plus absolute great ladies and gentleman on the desk. I even got upgraded car. Top top top

Pros: That I found at least one employee willing to help me with my problem

Cons: A lot. I didn't like their representative on site that day, that she didn't care about helping me, just cancelled my reservation because I had the debit card on me. I was also offered an alternative rental service which was basically a big scam, as they were trying to make me pay insurance two times and also leave a deposit. It took a lot of time for the situation to clear up and get an alternate car. Initially they also wanted to downgrade me to a smaller car.

Pros: staff were friendly

Cons: see 1st box...car had dangerous tyres and it broke down....

Pros: Picking up the car was almost 2 hours and there was a problem at the airport so we had to pick up the car at the car park. The guy at the airport should handled it better.

Cons: Just that we wasted 2 hours and it could have been avoided.

Pros: Best car rental experience ever!! Professional, so simple to rent without any hidden fees or hard to understand terms

Cons: I rented two cars from RentalPlus, one through DiscoverCars and one directly from their website, the latter including insurance. Upon return, I was told both cars had pre-existing damages not included in the initial contract. For the insured car, the damage was charged to my insurance despite photo evidence. For the uninsured car, I was charged 280 euros for a minor scratch. I suspect this company repeatedly charges for the same damages and exploits insurance. I do not recommend RentalPlus.

Cons: They charged my insurance for a damage that was made before, I show them pictures made at pickup and told them that his colleagues told me at the pickup that it’s ok, no worries, everything is in contract. At check-out they charged me the insurance and told me that was other damages in the contract, not that one. Avoid this company. They are not fair and make money from deposits and repair they cars on clients insurace.

Pros: Absolutely nothing

Cons: I been called 11 am When i had my car booked I told to agent we are going to be late 6 hours 17:00 pm im talking about what is still in normal working hours. The lady on the phone straight said okey so your booking been cancelled now. I didn’t really have a chance to say anything because i was in rush on the airport. Soon as we arrived she said yeah it been cancelled so the car is not available anymore. My question is how is it possible ?? I paid for 4 days around 100€ what i lost fully.

Pros: Very little

Cons: No information about the car. Wasn't the car that I ordered or even similar. Instructions to find the car and where to return it were non existant. The car I booked wasn't available and the alternative offered was not what I wanted but it was the only alternative

Pros: Put signs to indicate more clearly the location of the parking lot Especially for the return

Cons: We spent lot of time finding the car

Pros: Quick and easy with no queue at the airport

Cons: Walk to the car parking lot. Did not get a car seat which was paid for. No staff present at the parking lot.

Pros: Easy to find collection desk, car was on-airport, no waiting for buses (though a bit of a walk). Staff could not have been more helpful and welcoming. Great little Fiat 500 with satnav and USB points. Would definitely use again

Cons: Nothing except for the pick up area being the furthest away of all the companies so a 5 minute walk to collect. But this is a minor point

Cons: They need to be clear and not give the options

Pros: All accept the far walk to get the car

Cons: The real level of full to full.

Pros: Great service from Bari airport service desk - we ah e used this a few times now and find it quick and easy. Staff on the desk are very helpful and friendly

Pros: Paperless and speed pickup process. Agent did not insist proposing me additional insurance or car upgrade when I said I was fine with everything I had prebooked

Cons: At the drop-off I did not find any agent so I had to ask to other rental company people what to do

Pros: No tengo objeción alguna

Cons: Que el lugar de retiro sea más cómodo

Pros: Everything was in good order

Cons: Not the case

Pros: A járat késése ellenére megvárt a kolléganő, munkaidőn túl. Ezúton is köszönöm. A kis fekete Lancia pedig a szívünkbe lopta magát.

Pros: Price and good quality car

Cons: Pick-up and drop-off locations difficult to find and poorly signalized

Pros: Quick, efficient, friendly staff.

Cons: Nothing. They were great.

Pros: price&car offered, easy&quick check out

Cons: waiting time during check in, distance from the terminal

Pros: everything

Cons: nothing

Pros: Kedves volt az ügyintéző hölgy, nagyobb jobb autót kaptun mint amit lefoglaltunk.

Pros: Terrible

Cons: Closed office when we arrived. All other rental companies were open.

Pros: Everything was good. Excellent car in a very good condition.

Cons: Nothing.

Pros: Efficient and easy to use.

Cons: The only drawback was the long walk from the terminal to pick up the car. But if that means more competitive rates, that's not a problem.

Pros: Great car to drive (Fiat Panda), clean, economical

Cons: Their system wouldn’t work, took almost an hour to get our keys and they tried up to sell insurance we didn’t need

Pros: very effective

Cons: good

Cons: No water in windscreen washer bottle Oil light coming on because there was no oil showing on the dipstick. We lost a full day of use because of the no oil in the engine problem. Pathetic, absolutely no excuse for this !

Pros: Easy to understand and prompt.

Cons: Vehicle was scratched.

Pros: Fast - no queue, professional service, car better- bigger then booked.

Cons: None - but just to say something, parking is 100m further then other companies :-)

Pros: The ease of finding the rental

Cons: There was only one staff working at the main terminal location for pick up and drop off so i had to wait for an hour for my turn. But overall everything else was great

Cons: Quite a long walk to pick up car

Pros: Very friendly reception staff

Pros: Vehicle was practical and appropriate to my needs.

Cons: Pick up location was far from the airport terminal.

Cons: Macchina automatica prenotata non disponibile. La macchina proposta al posto dell'automatica ha tardato un'ora ad arrivare dopo avere comunque aspettato un'ora allo sportello. Niente pagamento carta debito o cash. Auto senza liquido per lavare i vetri.

Pros: Good value. Good condition of car.

Cons: Had to wait a while to pick up the car even though we were later than reserved. Car was being cleaned. Car was marked undamaged although passenger side had dent. Wish there was a back up camera.

Pros: Quick and easy pick up process.

Pros: Nothing really

Cons: Did not check car during pickup or dropoff

Pros: They seemed to try hard, once engaged. Though the performance, especially at time of collection was dismal. Renault Clio was a pleasant surprise. Economical, preppy, comfortable, nice.

Cons: Two employees were at the desk, doing something else. It took >1 m before either addressed me. No sense of hospitality. A long march from the terminal, badly signposted, in very high heat. It took MORE THAN ONE HOUR to finally see the car arrive valeted. It made me late for the function I was to attend 3 hours drive away. Car had too many little damages to look presentable. Damages are charged immediately and should be corrected likewise. Car MUST BE IMMACULATE.

Pros: Very good value and overall service

Cons: It would be good if it was possible to use different cards for paying the deposit and rental payment.

Pros: Awful experience. Our flight got delayed 1.30 hour and they decided to give our car away, just because... We were traveling with a 5-year-old. No one cared or did anything to help us. Very rude customer service agent at the Bari airport. I will never rent a car with discovercars.com ever again.

Cons: No upgrade options

Cons: We had to wait for our car as she was nit ready at the time we arrived.

Pros: Car in perfect condition

Cons: The waste of time waiting at the airport to collect the car when the flight details are provided, and the walk in the summer sun to the parking was terribly annoying.

Pros: I would definitely use them again!

Cons: The location was quite far to walk to with lots of luggage and in the heat. A shuttle would be helpful.

Pros: Servizio perfetto avevo dimenticato un oggetto sull auto e me l'hanno trovato. Sono stato molto disponibili

Cons: insurance not explained in the discover cars. we had to pay twice (online + at rentalplus)

Cons: 1. Process of picking up the car was slow since there was only 1 agent at the desk 2. Rental car pick up area in Bari airport, was very far from the actual airport. We had to lug our suitcases a long, unshaded distance and had to cross several roads in the heat. 3. When we arrived at the pick up area, the booth of Rental Plus was unmanned, wasting our time to wait. 4. Drop off location of car was very far from Naples airport & address given on the contract was incorrect.

Pros: Just made clear the insurance from broker and company itself

Pros: Small company, no queues. Brand new car

Cons: It's a bit strange that they don't check it directly when the car is handed over, but everything is fine anyway.

Pros: Nobody was at the return compound and there were no parking spaces in the RentalPlus compound !! We eventually dropped off the car and had to return the keys to the office in the airport, which wasn’t ideal.

Cons: Not great service and I would consider choosing another provider.

Cons: Advertised an Audi, but instead got an Opel. Called to discuss and your staff had zero interest in understanding the issue with this. All they wanted to tell us was to read the terms and conditions and that as long as it's a similar engine and 5 doors, that it's fine. There is a huge difference between Audi and Opel. Furthermore, the staff at the desk said they don't even have Audi cars. So why is it being advertised? The car was given to us dirty, and the drivers seat wasn't adjustable.

Pros: Service was efficient

Cons: Parking is relatively far from the terminal

Cons: Everything is done slowly one clerk serving an audience and also answers 3 people’s rate phones per hour. an air conditioning office and no chairs. Got to stand long.

Pros: Car cleanliness

Cons: Time spend picking car

Pros: The rental desk was inside the airport and the agent was very efficient. He explained the whole process step by step. The agents English was also very good (which is helpful)

Cons: The car pickup was easy but about 15minute walk from the terminal. Probably not usually a problem but it was very hot that day.

Pros: Good service

Cons: Poor English, sometimes they don’t understand your needs The car is gasoline but they told me that it’s diesel when I picked up, which is dangerous

Pros: Fast feedback for asking questions about my reservation. No more than 10 minutes for getting everything set up to go.

Cons: No complains

Pros: Great deal,service and attitude.Special thanks to Domenico at drop off.

Pros: The staff are very polite and there was no que.

Cons: The rear window of the car was not clean

Pros: Kind and professional attitude

Pros: Nothing

Cons: That they refused to rent the car reserved via your service.

Pros: Excellent vehicle, easy sign out and drop off process.

Cons: No agent at the car lot site, and we were blocked by a vehicle parked in front of us so we were unable to leave.

Pros: Online booking was fine Better value for money than other rental companies

Cons: Online administration is difficult in the event of a problem (our plane was delayed, so we asked to pick up the car the next day). Neither the intermediary company nor Rentalplus wanted to help us. There was no washer fluid in the car. We received a different type of car than we requested, and that was uncomfortable to drive and use.

Cons: I still didn’t receive the deposit back

Pros: Excellent car choice and very comfortable

Cons: N/A

Pros: bad news: full insurance is not provide by Rentalplus but by Discover car: in case of problem you pay first and ask to Discover car to reimburse you: if you wanr to avoid this, you pay full insurance twice !!!!

Cons: you have to take the car at 15 minutes from the desk! no shuttle !

Pros: Car was brand new and clean.

Cons: Annoying agent approach. The agent that the full cover insurance we got online is by a third party and in case of any issue, accident or scratch etc we need to pay to RentalPlus and then we get our money back from the third party after 3 months. He suggested we can instead pay full cover directly to RentalPlus in much higher price. we didn’t accept. With their approach, we were quite scared that renting a car can be so tricky and even a scratch can cost a lot and we lose our money etc.

Cons: A Rental Plus employee tried to cheat us when returning the car. He said the car had a broken key lock. We did not use the key to open the car. We unlocked the car with the remote. I do not recommend Rental Plus. Please be careful and check the car carefully before renting

Pros: It is very bad company, because they didn't get back my money for the car, which i didn't get.

Cons: It is very bad company, because they didn't get back my money for the car, which i didn't get.

Pros: Everything ok

Cons: I was surprised when collected the car, that full insurance which I ordered while booking is valid, but in case of damage of the car process of returning money that had been blocked in the card would be rather complicated

Pros: everything was good service was great.

Cons: service was good no complaints.

Pros: No lineup at the airport counter (waiting time about 10mins), nice and helpful check-in agent, better and bigger car than we ordered for the same price.

Pros: The agent at the desk (Valentina) gave all information, all clear. The car was in very good condition. When dropping the car, the agent was not there, but after calling the desk he arrived, checked the car and released the confirmation document.

Cons: The drop off is rather far from the terminal, customers need to consider the extra walking time before departure. (Not necessarily a negative for RentalPlus itself, but an useful information).

Cons: The pick up point is a bit far from terminal , not easy to find

Cons: Già specificato

Pros: Picking up car was quite OK except rental agency did not check car scratches etc with me rather said to take photos of any scratches.

Cons: Rental agents were not present when i returned car thereby requiring me to make two trips to return station in the rain. My feeling was that rental agency was not happy that I bought full cover from Discover Cars rather than them

Pros: Condition of the car, cleanliness.

Pros: great car (free upgrade) easy pick up return very friendly staff at Bari

Cons: na

Cons: The service was excellent. The only two drawbacks were that 1) the dropoff carpark isn't well signed and had to go around twice to find it. 2) Apple carplay for some strange reason was blocked ON the car that I rented thus I had to rely on the nav app that was installed in the car. TomTom which lacks the facilites that Google maps provides making navigation to a specific point rather difficult.

Pros: It was easy to find rental desk on airport. The madam was friendly. Then we had to find vehicles ourselves. Rhey were also a bit confuse when we return the cars... But we didn't have any problems with the vehicles. The car was clean and newer.

Cons: They charged us additional costs, but they couldn't explaine why for? We had reservation with all full policy, but pay extra? We did understand that they have extra insurancy that Discover cars did not coverd! i'm not sure, but I think that agency just brought us around a bit...

Pros: No Q at the desk when picking up. Car new and clean. Excellent value.

Cons: Unfortunately it's not exactly "on airport ". It's about a 15 minutes walk along paths and across roads. Being elderly and having a 20kg suitcase to pull it wasn't great. Had we known it was going to be a long walk we would have taken a luggage trolley, which is what we did on the return. It was heavy rain on the return so raincoats required, suitcase got wet! Otherwise we were very happy with the service, quality of car and excellent value.

Cons: time of dropping the car

Pros: Very quick pick up, agent did most of the form before we picked up car so just took a few minutes.

Pros: politeness

Cons: few bourocratic issues

Pros: The representatives were great.

Cons: Long walk to get car. No signage as to where to return car.