RentalPlus at Rome Airport Fiumicino

Pros: Excellent service very professional

Cons: At the airport there are no correct signs to get to the rental plus car park

Pros: The car was in great condition and the people at pick up and drop off locations were very courteous.

Cons: The car wasn't ready to be picked up as they were running behind that day. The ladies at the counter were very nice though - not their fault. We ended up getting a car that had just been returned so it wasn't cleaned. That was the only thing that we were not too happy about but we took the car anyway and it was fine.

Pros: Very helpful, and kind in my poor italian usage.

Pros: Quick service, good price, good car

Cons: Nothing

Pros: Good Price. Fast checks and décent car.

Pros: Spoke English

Cons: Short staffed and not able to keep up with the line.

Pros: Quick check in, friendly service.

Cons: Car interior and exterior could have been better cleaned.Bugs on exterior, carpet dirty with sand, small rocks (we can to vacuum it, so we didn't get charged).

Pros: Very helpful, friendly quick service.

Cons: Their pickup location is hard to find. It is not where all the other common rental agencies are located. There location is in fine print on the confirmation. This should be made much more obvious to customers.

Pros: Efficient and communicative representatives

Cons: Interior of the car was dirty and stained, but in good condition

Pros: Convenient pickup at the rental desk at the Rome airport.

Cons: 1. The car was in poor condition. It had 3 dents identified on the exterior. The interior did not smell but it was not clean. 2. The drop off at the Venice Airport was not convenient. It was several kilometres away from the airport and the airport shuttle could not actually drive into the airport. We had a lot of luggage and it was not easy to walk with it all to the airport from the off property drop off point. It would have been much better if the drop off was at the airport.

Pros: Non

Cons: Terrible customer service

Pros: Quick and to the point.

Pros: Give more info for the dropping of the car if not at the same place we pickuped it, specialy at the Termoli Terminal .

Cons: I been charge for 80 Eur + taxe for not dropping the car in the same place I pickuped it. It was not expected.

Pros: Everything

Cons: Nothing

Pros: I couldn't rent my the car. They didn't accept my card so I just paid for no reason and lost all the money invested to book.

Cons: I couldn't rent my the car. They didn't accept my card so I just paid for no reason and lost all the money invested to book.

Pros: WORST RENTAL EXPERIENCE IN MY LIFE

Cons: IT IS A SCAM. THEY KEEP MY MONEY BECAUSE I ARRIVED 1,30HOURS LATE. IN A PAYMENT RENTAL I DOESNT HAVE SENSE. IF I AM LATE IN A HOTEL CHECK-IN MEANS I HAVE LESS HOURS TO ENJOY. NOT THAT I LOSE ALL MY MONEY. IT WAS ALREADY PAID... SO AWFULL

Pros: Everything went very smoothly all in all, they were expecting us when we arrived. We also had to make an inquiry by email and the response was very quick.

Pros: Quick, efficient, price

Pros: easy to pick up

Cons: maybe the car was a little older? not thrilled with hybrid, but that is not their fault.

Pros: Nothing at all

Cons: Everything. Mainly the fact that I did not get a car. Also that you refused to give my another car and lastly that you insist on charging the money

Pros: As above. Fast efficient cheap

Cons: Wrong sized car and slightly chaotic return process

Pros: Ease of check in. Pleasant staff

Cons: We thought the car was substandard although it was pretty new . The right side mirror was more damaged than we realised . It didn't respond to automatic setting . That needs to be fixed . And the boot fixings kept collapsing. That was not down to us

Pros: good price, straight foward service

Cons: location of the counter in rome and our expected economic car was bigger than rented

Cons: Car was dirty, and if there is a scratch you need to proof that you didnt do it. So when you gwt car take detailed video of every point of car.

Pros: Ease of whole process.

Cons: nothing

Pros: Fast and efficient. Friendly

Cons: Car wasn’t very clean.

Pros: We liked the ease of car pickup and drop-off, as well as the ease of payment.

Cons: Our car had a problem with the rear safty belt which did not function for the whole trip. My son was not able to attach the belt. Very unsafe, luckly nothing happend , but if we would have had an accident...it could have been very bad. Also, after 2 weeks, the check oil light came up on the dash. The engine was missing oil, so we bought some and added it to engine. The light came off. I tryed to get credited for the oil, but the attendant at Rental plus said they could not.

Pros: The customer service was excellent! Very nice! Great rental experience all around!

Cons: All good no complaints at all!

Pros: Good service

Pros: Kindness and tempo

Pros: They had my details from last time, which meant that pick-up was very quick. In addition, the car was in excellent condition and seemed to be an upgrade on what we thought we'd be getting.

Cons: To be honest, we had no issue with RentalPlus. Rather, the signage within FCO airport was really, really poor in our opinion. We couldn't see how to easily get to the desk so we ended up outside the terminal and crossing the road in the heat of the day with all our baggage and children. It was only when we got on the lift in Block C that we spotted that there was a direct link to T2.

Cons: οι υπάλληλοι ήταν αγενέστατοι ,δεν σε εξυπηρετούσαν,έδωσαν άλλο αμάξι από αυτό που είχα πληρώσει, το ίδιο και με την εγγύηση που είχα πληρώσει…πλήρωσα εγγύηση και μου είπαν ότι θέλουν αλλά 300€ για να την έχω …πολύ απατεώνες και ειρωνικόι όλοι τους και οι άντρες και οι γυναίκες που δούλευαν εκεί εκτός από ένα παλικάρι παρά πολύ καλό και ευγενέστατο που μόνο με αυτόν μπορούσα να επικοινωνήσω και επιτέλους να βγάλω άκρη

Pros: Experienced reps and accommodating for us.

Pros: Excellent didn’t have to leave the airport and rerun with shuttle. All in one area.

Pros: The car provided was to one that was on the contract. It had a few minor esthetics damages but that makes no difference to me. The car was very clean, worked well, the process was fairly efficient for pick up and very efficient for drop off. They didn't harass to sell add-ons or extra coverage. Location within the airport was very convenient. Would rent from them again.

Cons: The pick up was a little bit long but for reason this seems to be widespread within car rental companies. What are the doing on that computer for 10-15 minutes when everything is already confirmed and paid for? :)

Pros: Friendly staff, lower price

Cons: Not enough staff, and venice location is not good and not easy to find (Waze doesnt give right address). Had i know how far/long it would take and wehre you actually get dropped off in venice, i would have paid the higher prices for hertz and avis.

Pros: We have been to Rome many times. This is the fastes ever for pickup and return.

Pros: Good price and I found the rental company I wanted

Cons: nothing

Pros: Very efficient

Cons: Very efficient

Cons: Had to pay for an empty tank of AdBlue.

Pros: Alessia was super nice. Car was great. Got a free upgrade because there was an issue with my volume button.

Pros: Very quick

Cons: Nothing

Pros: It was a very easy process considering you’re from a different country.

Cons: Very easy and relaxed. Answered every question.

Pros: The speed and quality of service.

Pros: Very customer oriented

Cons: Pretty unclear the flow to report a damage prior to pickup. They say just take pictures and videos before starting to rent.

Pros: No comment.

Cons: I feel like i was scammed. My booking was for $100 and included full insurance coverage. But when i went to pickup the car, they said they cant accept N26. But somehow they CAN accept N26 only if i but the full coverage directly from them. So they charged my $250 + the $50 i already paid beforehand. I paid $300 for a $100 booking, for 4 days. I book cars all over europe, including in italy, with this card and have never had a problem. Total scam. They either accept N26 or they dont.

Pros: Service was great.

Cons: I reserved a Premium Automatic Diesel Van, but simply received a regular Diesel Automatic van. It lacked the extra comfort features that i could of used since i had rented for 3 weeks.

Pros: Price for rented car We had no problem with the car rental company, I will rent a car here again the next time I visit.

Pros: Very straightforward process in getting paperwork done and getting on the road without delay. Also good quality of models within the fleet.

Pros: Service was okay. Lady was punctual with us. Car was dirty but she gave us another car that was a little bit cleaner

Cons: Had serious problems with the car. Couldn't start the car when I was put it in drive. It would go in reverse. I realized that it was electrical problem and once we went to see a mechanic

Cons: Delay in getting car at pickup.

Pros: They were available when I needed to change agent and manager to find a new car in 2 hrs

Pros: You can call if you need clarification. We waited an hour as was told car was not ready but was sitting right on side of rental. Dirty and damaged. While others were being served and leaving with cleaner cars. Not sure because if you are 3 rd party they are ignoring the service to you or your clients. If anything I should be reimbursed due to above.

Pros: The car I got (a brand new Ford Puma with a 6-speed manual transmission and air conditioning) was fantastic. For the price I paid, to have that car for two weeks, I was thrilled. It was fun to drive and large enough to fit me while being able to fit in some tight spots in Italian alleyways.

Cons: The car had an issue with the power folding side mirrors which was difficult to deal with. I stopped at a Ford dealership and they showed me how to fix it. Also, the cargo cover in the trunk was not really useful at all. And the car was dirty when I got it. I had to stop on the 2nd day and wash it.

Pros: Availability to pick-up and drop-off in different cities. Fast checkout and checkin of the rental car. After drop-off, a shuttle service to Venice Marco Polo airport was provided immediately and FREE of charge.

Pros: RentalPlus - the best option in Rome/Fiumicino.

Pros: Quick and not pushy on insurance. Practical advice on returning the car and potentially extending the rental during the rental.

Cons: No negatives

Pros: Car was perfect

Cons: Where is my deposit?

Pros: They were quick and efficient

Cons: They were awesome in all areas. Quick with redeeming and quick returning car.

Pros: We had a minor accident and they assisted without any problems

Cons: when we wanted to have a extended insurance but they wanted us to pay very much more than I was prepared to pay

Pros: Easy checkout

Cons: Car was not cleaned well from inside.

Pros: Cheaper hire of car.

Cons: We did not receive a full tank of petrol at beginning which was stated in the contract. They used my debit card then said they couldn't use it and would refund me but never did. They insisted on having authorisation of another bank card. They used first card on car drop off. Stressful! They gave us a much larger car (Toyota CHR) than I booked for (VW polo). On return of car, we were told to vacuum the car, otherwise pay an extra 28 euro & I found it difficult to find a vacuum service.

Pros: The car was new

Cons: Like I said

Pros: Nothing at all will never rent from that company again and plan to file something with that company for the way we were treated at pick up and drop off. At drop off we questioned a $50 admin fee and they laughed shrugged their shoulders and said Italy…ask for manager they acted like the didn’t understand and when we asked for their names to give when we called corporate they refused to give them to us and told us to blame the Rome pickup for everything. (We dropped car off in Venice)

Cons: RentalPlus SUCKS! Worse company I’ve ever dealt with and even worse employees.

Pros: Value for money, helpful agents, car was what I booked and drop off was a breeze.

Cons: A bit harder to find office as it was located in a different floor than the other rental companies. Car was new but had its share of scratches and dents, nothing serious(it was normal considering how everybody drives and how roads are, especially in the south!!!

Cons: L'attente!!!!

Pros: We arrived and they told us our car was just being cleaned it would be r0 min. No problem, had an espresso and went back were told they gave our car to someone else and we have to wait for the next one. Could be 30 min could be 2 hours. After we let them know we weren’t happy and needed to be on our way they finally came and offered us a different vehicle than the one we had booked.

Pros: La compétence

Cons: Le plein doit être fait avant la location, le réservoir était au 3/4 plein.

Pros: I've got completely new car and everything was perfect.

Pros: No car; no substitute, no solution

Cons: Terrible customer service; should not be in business

Cons: All my points are 1 because they treated me unfairly and were very rude. Even if all the other services are good, there is no point.

Pros: They are very quick and professional

Cons: Nothing

Pros: nothing

Cons: everything

Pros: Very professional and helpful

Pros: Price good. Close to terminal. Car was new.

Cons: Almost impossible to make chat, telephone or email contact with problems during the rental. Phone at FCO is not attended. Emails not responded to until after rental is over. Chat is non functional.

Pros: Very quick and efficient

Cons: Nothing

Pros: Friendly, no high pressure sales or trying to squeeze extra money

Pros: Cheap

Cons: They didn't report previous scratches on the car. Be careful and take photos before picking up the car and report any damage directly.

Pros: Quick service and great stuff at Rome Fiumicino. No hassle in pick-up or drop-off.

Cons: In overall it was very good car renting experience. However, I expected car with parking sensors, for some reasons I expected that this feature is normal in nowadays and therefore I didn't pay attention to this detail on pick-up. Parking with sensors is definitely more safe especially for rented car.

Pros: Very professional, very friendly, very amicable , very good car, gratie Sergio!

Cons: Nothing bad, all above expectations!

Pros: Friendly, professional easy pickup/return. Competitive prices, I have used RentalPlus 3x in the past 8 months from Fiumicino and each time I am impressed more than the last.

Pros: Really good all round, top company

Pros: Efficient fast

Cons: Nil

Pros: The car was at the airport

Cons: The money that I had spent for insurance did not cover the car. They charged me again for the insurance. They did not have an automatic car that I had ordered so I had to take a standard. One of the tires had a slow leak so I had to fill it up every day. When I told them about it. They said I had run over something. I would have to pay. When I said I was just being kind that I had full coverage. They waved me off. I am sure some future person will get stuck paying. Not good.

Pros: Honestly this was the best simplest value-for-money car hire I think I've ever had in my life. Just a perfect, simple experience all round, rare in this day and age. Well done.

Cons: Nothing. It was great.

Pros: Efficient, friendly staff

Pros: Extremely nice. Explained everything fully. And they informed me that there are different rules for rental cars in ztl zones I didn't know. That was a big plus.

Pros: Nothing, they didn’t have a car for us

Pros: Great experience and service! Staff was very friendly and helpful!

Pros: quick and easy

Pros: Drop off was very easy and Desiree was very helpful.

Pros: Their agents during check in and check out were very helpful. I was given a diesel mid-sized vehicle.

Cons: Small concern but the car needed servicing that I was reminded of daily on the dashboard monitors. The vehicle monitors warned me it required maintenance service, low tire pressure, had no windshield washer, and required me to add AdBlue (necessary for diesel).

Cons: Waited 2 hours to pick up the car. Agents were not helpful. Car was not cleaned before previous customer and was heavily damaged.

Pros: The agents were very professional and helpful!

Cons: No issues with the service. Our only issue was the confusion at drop off. A easy fix…some signs!

Pros: Great car- nice agents

Cons: Difficult to find desk

Cons: Spend time and money paying for 2nd driver who was unable to use car due to automatic transmission not available as reserved,

Pros: Had no windshield washer fluid. Air conditioning was very poor.

Cons: Car could have been better prepared on pickup.

Pros: All good

Cons: No problems

Pros: They kept me in the loop at the time from picking up the vehicle and returning it

Pros: They have always been an excellent company. I work for a national car rental company and their pricing is even better than my company. The selection is great. I arrived early and they were able to accommodate me in a very short time. I have already reserved with them for my next trip.

Pros: Service was friendly and efficient.

Cons: Dropping off the car in Milan was a bit difficult as the google maps shows the location a short distance past the actual entrance. The entrance is also not marked and set back from the street.

Pros: Great pick up location in Rome

Cons: Moved from the Venice Drop off location and failed to inform us. New address: Campalto Via Fabio Mutinelli 33 This location is a long dead end remote location about 5 minutes from previous location, but need a gps to find it

Pros: Everything is good and pricing are great. The car is in very good condition.

Pros: fast and easy

Cons: The windscreen washer bottle was completely empty and therefore not technically roadworthy. So much for their pre-hire checks.

Pros: Everything went smooth

Cons: We would have preferred to receive a confirmation of the delivery of the car immediately upon delivery and not by mail a little later

Pros: Agents were helpful and explained how to connect Android Auto to GPS. It made the trip so much more enjoyable. Thanks, Ken

Cons: There were no issues. Thanks, Ken

Pros: Didn’t like nothing !!!!!

Cons: I didn’t get the car at all at the end !!!! I waited for 2-3 hours for the car , they drag me and then they told me that they don’t even had the car there!!!!! And I didn’t get anything, I needed to pay X3 the price for last minute car from another company !!!

Pros: My experience in Rome with them was great, the lady in the front desk was attentive and efficient. the whole process took only four minutes, in part for the Discover App and also because everything was clear.

Pros: Got upgraded

Cons: Car bit grubby, needed a service and new brakes

Pros: Good quality car

Cons: Hard to find their drop off spot in Pisa.

Pros: Great representatives at the rental desk and at the car pick up area. Nice & friendly. They spoke good English and very helpful. They provided clear instructions to make the pick up & drop off very easy and convenient.

Pros: quick check-in to pick up the car

Cons: the different drop off location on the contract was incorrect, however with one quick phone call we were advised of the correct address for drop off and they were quick to arrive when we called, with free shuttle to the airport

Pros: Very friendly, informative staff

Cons: Instructions for exiting the parking were unclear.

Pros: Great & friendly customer service. Fast and efficient

Cons: Only that money refund from deposit takes too long to get it back

Pros: Efficient, quick, polite

Pros: Quick, efficient, no up-selling, great English. Completely hassle free.

Pros: Car was almost new and clean.

Cons: 1. I still didn't get deposit 2. There were no staff at the car drop-off location, and the Rental Plus kiosk was closed. There was also no box for leaving keys at the kiosk. I had to find out from several neighboring rental offices where I could find a person from Rental Plus and found him only in terminal

Cons: I’m AmirMehdi sodeifi , got the car on March 9 th From your Rome location. Today March 17th is the day to return the car. We went to your Venice location at Via Orlando 187/A at 11:45 but nobody was there. There was also no phone number to call. I called the Venice office and customer service , but nobody answered. Then, I called to your Rome office and Road assistance but both said they couldn’t do anything and they were not responsible and then hung up on me. We were about to miss our fligh

Pros: Easy and painless experience. Very friendly and professional staff.

Cons: Cut in steering wheel where the airbag resides. Seats were not very clean. Various vibration noises could be heard in the cabin.

Pros: Friendly and quick service

Pros: very efficient check in/ check out. very friendly staff. no sneaky stuff with damages. snowchains included in base price for all vehicles.

Cons: very little to complain about.

Pros: Great service, fast pick-up and kind personnel

Cons: No full tank at pickup. No written pick up and drop off slip.

Pros: Staff very kind and helpful

Pros: Sorry to say but the servive was 👎. After i spend the night at the airport. I spent all the morning waiting for the car . And in the end i go to Arezzo by train .

Pros: Professional and very kind agents. Excellent value for money.

Pros: The people were great. No problems and quick. I work for a major rental agency and I will use this rental company again. Better price….

Pros: The agents were very polite and knowledgeable and spoke excellent English.

Cons: Nothing. They were great!

Pros: Staff didn't push trying to sell Me Additional insurance and were super quick

Pros: The service was absolutely fantastic. They may be a small company but with big hearts. Everything went smoothly in pickup and return. The price was unbelievable. I work for a major rental company and even with my discount it was a better price. I will be renting from them again when I return to Europe.

Pros: First of all, they were the worst car rental i’d ever consider. Because i have paid the refundable deposit but they didn't give it back to me as they promised.

Cons: First of all, they were the worst car rental i’d ever consider. Because i have paid the refundable deposit but they didn't give it back to me as they promised. I am suing them, i am speaking to an attorney in italy. They should stick to their promise!!

Pros: This is the worst travel experience I’ve ever had

Cons: There was NO SERVICE and I was totally blindsided

Pros: Helpful

Cons: Nothing. Every thing is fine

Pros: Price

Cons: hard to find the desk

Pros: Fast, efficient.

Cons: I sent an email a week before the trip asking for insurance details and I got no answer.

Cons: Had to wait 2 hours

Pros: Szuper kölcsönző!!Csak velük megyünk Rómába❤️🙏🏻!

Pros: Easy checkout

Cons: Delay in Email for clearence this time

Pros: Friendly and helpful

Cons: NA

Pros: At pickup and dropping off the staff were efficient and they answered all our questions.

Cons: It wasn't possible to contact RentalPlus by phone even that the office was open. We had af question concerning a warning about the tyre pressure.

Pros: Used the dropp of facility and was all smooth

Cons: Nothing

Cons: Przy odbiorze okazało się , że paliwa było 3/4 w zbiorniku , a zasada wynajmu była „pełno do pełna „ straciłem 15,-eur

Pros: Quick and easy

Cons: The car wasn't full. Not much services at the pick-up to inspect the car and note whjere there was bumps and others. Overall went well however at the drop.

Pros: very friendly and efficient agent

Cons: nothing

Pros: Efficient and quick

Pros: They upgraded me and the cars are always super new and performing

Cons: Nothing

Pros: Staff friendly, explained well, excellent car

Pros: Quick, user friendly and competitive

Pros: Great service.

Cons: N/A

Pros: Fast, efficient. The car had some very helpful technologies.

Cons: The car was received with some scratches that were not in the rental agreement. The gasoline was just over half…

Pros: Good cars. Easy to get the car, and to drop off.

Pros: Amazing!!! Will definitely be renting from them again.

Cons: They were extremely kind and helpful.

Pros: Quick pickup and friendly staff .

Cons: We picked the car up in Rome and dropped it back in Naples. Voucher had wrong address for return of car so was stressful trying to find as its not near other rental companies.Phone number for drop off was also Rome number so we had to call them who gave us Naples number. Good job we allowed plenty of time for airport

Pros: Staff were really friendly and location was within the airport terminal

Pros: We got almost a brand new car, the staff members were friendly

Cons: We had a bit of trouble locating the rental office at Rome airport but found it at the end. Because there was not clear sign for this company. We had to buy ADblue for the car, just a bit of inconvenience. Given it was such a new car, we did expect we had to do that. Also there was some issue with the car's fuel indicator, and we were to told. When we fuelled up to full, the indicator sometimes till read as not full. It got us a bit worried.

Pros: Great customer service very quick and helpful.

Cons: Van only had a 1/4 tank of gas. Would like to have had a full tank as we had to find a gas station right away off the interstate

Pros: The worse website ever, they didn’t even accept my master card when I arrived and never gave my money back

Pros: The experience with RentalPlus was really great. I got a bigger car than the one I booked for a very cheap rate. Finding the rental office was a bit hassle, but if you ask someone for location to building C, it is easy to find. The customer service was also good, everything was smoothly done.

Pros: I will rent it again

Cons: No claims

Pros: Lost all faith once I was overcharged

Cons: Lost all faith once I was overcharged

Pros: Car turnin. we had a very early flight out of the world so the rental agency was not open yet. But they had a key drop box, so we were able to drop off the car and drop off the keys and be on our way. This is not normally the case with the rental agencies in Rome

Cons: Nothing! Would definitely rent from rental plus again.

Pros: nothing

Cons: no car provided halfway around the world.

Cons: Cancelled my reservation without any confirmation.

Pros: They spoke English, and were very courteous.

Cons: All was great!

Pros: Staff and value.

Cons: Nothing...it was all good!

Pros: Car was fine, customer service was great, time waiting was minimal if non-existent.

Cons: I liked everything.

Pros: Loved the people that took care of us. Especially Alessio and Michele.

Cons: The signage enabling us to find the car rental office was not clear.

Pros: easy to do business

Cons: hard to find the place , no signs to say where to look for them

Pros: the car itself

Cons: hard to find the office! (not together where all the rest are...)

Pros: friendly staff and very helpful

Cons: they were not clear that drop off in Milan was not at airport with all other rental companies so put pressure on getting flight

Pros: Efficienciy of the car rental agents

Cons: NA

Pros: Only problem finding the office

Cons: Difficulty to find the rental office at the airport.

Pros: I would like to take this opportunity to thank the staff who looked after our rental on 15/9, I am sorry I did not take her name. She was polite, friendly and efficient, and extremely helpful. Top marks to her and all her colleagues at Rental Plus, we will definitely book through them again

Pros: what service?

Pros: Helpful and speedy

Cons: Sometimes unclear when dropping off

Pros: Fast service and car upcrade.

Pros: Everything was easy, no pressure and quick. The car was waiting for us, the staff was very polite and forthcoming. The return was equally efficient. Good company, good service.

Pros: Fast pick up and return. Good customer service.

Pros: As I said above: Friendly, fast, honest, good prices, clean and modern cars. My favorite car rental place at FCO.

Pros: Quick and swift, at first i thought it was fishy that when i picked car up no one did a 360 check of the car with me. So i took a video my self, dropping off there was no game played and statf was kind quick and respectful. Will try them again in the future!

Pros: Professional, Knowledgable representatives. Pleasant experience.

Cons: Difficulty in finding drop off location at airport. Small directional signs.

Cons: Delay and price

Pros: Agents were friendly and helpful.

Cons: I did have to wait a bit to get my car as it was being cleaned. They told me 30 minute , but after 45 when I asked about the status, they said the car wash was closed during lunch time, so i had to wait another 15 mts.. in their defense I did arrive earlier than my scheduled pick-up time. The car was perfect except for a very strong cigarette smell that would not go away.

Pros: Easy to find and easy pick up and drop off. Rental agent spoke excellent English (this was in Rome).

Cons: I would have liked a full tank of diesel, but at least they didn’t require me to return with a full tank (though seems like I bought them some for free).

Pros: Welcoming and friendly staff

Cons: telecard for toll payment to avoid manual/cash payments will be an option for improvement - Arrangement to deliver the car outside normal working hour

Pros: Agents were very fast and helpful. Overall process was just very efficient.

Cons: N/A

Pros: Efficient staff. Great English.

Cons: 1) The rental category was not available. I booked a 7-seta SUV and offered me a commercial mini-van so my only choice was to downgrade to a 5-seat. 2) Not familiar with how DiscoverCars insurance works.

Pros: Efficiency and speed

Cons: They didnt have someone to explein me hoe to connect their child seat to the car.

Pros: Nothing. Do not listen and take care of customers at all.

Cons: Everything. No customer focus and understanding the situation. It is very sad,that car rental company understood the situation with credit card,helped us further with advices,but broker discover cars no customer orientation or helpfulness. And i lost money for car i could not pick.

Pros: Fast efficient service.

Cons: Didn't get a written contract emailed to me personally when signed. A copy would have been handy. However was good having the voucher to understand all requirements (term and condition)

Pros: Ease of pick up and drop off.

Cons: We found 5 pebbles laying in the boot, an entry ticket between front passenger seats, back seat was dirty, only had 3/4 fuel (not full). I said the car was not clean to the agent but all they said is that it had been cleaned and it would be noted on my contract, poor form! It did not identify that this vehicles as a hybrid when I made the booking, however it was and was very low on power driving on the motorway. The hybrid did not work over about 25 degrees and Italian is hot in August.

Cons: When making the reservation we did not insert the flight number and arrival and when we got to the counter we were told that the reservation is canceled automatically after one hour.

Pros: Going around in circles got me extremely worried and even though I knew I had missed my flight, when the office opened, the attendant was very helpful and also dropped me to the airport trying to help me make the flight. However it was wrong on the part of the agent at the pick up point to tell me the drop off was at the airport.

Cons: There needs to be clear instructions on drop off and if out of working hours at the time of car pick up

Pros: Personal was very helpful and polite

Cons: Was billed twice and need to wait for credit

Pros: Wonderful service and they were fluent in English

Cons: They didn't have the smaller car size I originally requested, I ended up with a bigger station wagon

Cons: Total scam. Took €100 for diesel even when the tank was empty. When i pointed that out they said i will get back €100 but i didnt get that back. They wont accept my card and had 100 reasons about what the problem was. Would never ever rent a car through discover cars or through rental plus.

Pros: Staff very helpful

Pros: Everything. This was my first time to rent a car but I would definitely do it again .

Cons: I do not have any complaints .

Pros: I found the agents very helpful - our car was quite new but was already damaged which they pointed out to me

Cons: The agents did tell me there were plenty of petrol stations to use to return the car full but there were none visible near to the airport so we incurred a cost as we could not fill the car up

Pros: I loved the way they handled the situation .

Pros: Excellent service for the price

Pros: I was able to check out & get on my way quickly. The team were very friendly & professional.

Pros: good costomer service

Cons: hard to find web site for rentalplus only

Pros: Great customer service

Cons: Not explaining all the fine print

Pros: Very friendly staff.

Cons: We were told that we could get back the VAT tax, but in the airport terminal we were told that it is not possible.

Pros: friendly desk attendant

Cons: they didn't rent me the car and charged me in full

Pros: Very professional and service minded representative at car pick up and drop off (the same girl)!

Pros: Sara was very helpful!! Her English was very good, easy to communicate!!!

Pros: Quick Check-in/Check-out. Price transparency and cordiality of the staff.

Pros: Efficiency and responsiveness.

Cons: Space to drive through and park in the garage is so tight and almost impossible to avoid scratching the rental car!

Pros: Pick up and return reasonably quick. PriceMUCH better than big named companies. Insurance options adequate

Cons: No spare tire

Pros: i battaled to find them but i got them

Pros: Great pricing. Ease of booking. Reasonably priced third party insurance.

Pros: Nothing

Cons: Car not present at time of arrival. So they cancel the order and did not give us any option and no refund for what we paid for it.

Pros: Our original vehicle was not available but we did get something similar and bigger which we needed.

Cons: The vehicle was not checked thoroughly. I didn’t feel safe driving with warning lights coming on and it was not my responsibility to top up other fluids on the vehicle.

Pros: Service, vehicle and understanding

Cons: Nothing, everything was perfect

Pros: Car was clean and new!

Cons: Car pick up was long, car return was far from the airport

Pros: Professional and efficient.

Cons: Were a little stressed to not find the Rental Plus desk at the main car rental desks at the airport with the people not so helpful to direct us to the proper place.

Pros: Flavia was nice

Cons: There is no service. My hotel was in Rome downtown and I went to pick up the car at Rome airport. So they don’t have cars they told me be back in for hours. I returned to Rome by taxi again and when I’m back to Rome airport and they don’t have the car, was a nightmare. I took the insurance with you, so I wanna claim at lease the bills for my taxi cab.

Pros: it was fast and smooth, deposit back within 6 days, easy pick up and drop off

Cons: washer fluid was on low level

Pros: The handling of car break-in situation right after the check-out. We got a new car and very clear instructions on how to handle the insurance claim.

Cons: We followed the Car rental signs in the airport and it took some time to realize that your office was elsewhere. Having a smaller replacement car (after the break-in) was a minor inconvinience, but understandable. One recommendation: As most people who need a station wagon have a lot of luggage, it would be good to have at least the rear windows heavily tinted so the contents would not be as visible for thieves.

Pros: Agents were efficient and friendly

Cons: The car was given to me with no gas and I had to fill up at nearest station. There was also garbage in the car from the previous rental.

Pros: Easy drop off and clearence

Cons: Car was not cleaned.

Pros: Great car. Great agents. Great and easy to use service. No trouble and didn’t force me to pay extra like last years autovia rental!

Pros: Great

Cons: Didn`t get my deposit back when returning the car. Had to wait till the next day

Pros: staff very efficient, very clear and straight to the point. They did not have the car category and promptly offered upgrade to upper category.

Cons: the car was not very clean, despite being a new car. Tank was not 8/8 at pick up, but not a big issue.

Pros: Nice car. Nice employee at pick up in Rome. Fast drop off.

Cons: The location where the car pick up is in Rome airport is not where the other counters are. Super confusing and not enough information on the paperwork to help me figure it out. We wasted lots of time trying to find them.