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RentalPlus at Florence Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Everyone was helpful and friendly
Cons: Understanding where to find the shuttle
Pros: Drop off was incredibly quick and easy. No issues at all.
Cons: Shuts very early (8pm). Office was shut when we arrived for collection. Should not appear in searches for any flights that are due to land too close to closing time. However, a member of staff happened to be in the car park when we arrived and luckily he very kindly opened up for us. Very grateful for this as it would have been a disaster if we were stranded there with no car and no way of getting to our B&B.
Pros: Nothing
Cons: I would never recommend this company. Waited over three hours for the car. The agent was extremely inappropriate and made me feel very uncomfortable. After three hours wait the first car we were “offered” was absolutely battered and had bumps all over it so we declined, the second was stinking and had to ask for it to please be cleaned only the outside was hosed down and an inappropriate remark was made that he was only doing it for me. Awful, upsetting and terrible customer service!
Pros: Very friendly service. Everything when the way it should. I'm glad we took a video of the car before we left because they tried to question a ding on the TV front that was already there but not in their notes, but the video was enough proof for them so no problem. We got our deposit back after about 6 days.
Cons: You could have better recording of the blemishes on the car. It was only my own video that stopped us being charged for a ding.
Pros: Humor - I struggled to understand how to get from the airport to the rental park. But it was my fault... take the black shuttle not the white one!!! Excellent service.
Cons: Ease of hire
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
Driver licenses will be accepted if issued in the following country(ies): EU countries.
Otherwise, the renter must provide an International Driver Permit (IDP).
A driver's license printed in a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc.) must be supplemented by an official translation issued by an embassy or other authority.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Pick-up & Drop-off
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