RentalPlus at Cagliari Airport

Pros: Nothing g

Cons: Total and utter bandits- business model is clearly to create totally fabricated damage claims to boost revenue

Pros: (continued from 'what didn't we like'): at drop off, also due to the long waiting, there was no time to join the inspection, and although we did not incurr any damages (we checked beforehand) we get charged for damages, and also petrol( while the car was handed to us with low fuel, the agent even said it- photo taken). Feels like the long waiting times are done on purpose to scam people on the car inspection. never using RentalPlus again

Cons: - 1 agent only, also managing the drop off damages check: was absent, while long line was waiting; due to 1 person with issues, it took very long; +1h waiting for pickup with 3 young kids is killing; + we had to take out the trunk 'hood' to fit all luggage in: the agent was very aggresive and impolite to us when we requested if we could leave the hood at the office, as it was impossible to to fit it in the car, didn't offer other solutions, just angry; at dropoff: also long waiting, no time for

Pros: A very professional, communicative, and helpful agent. I wish everyone had one like him!

Cons: Everything was perfect!

Pros: A good report of car rent conditions / price. The proper offered great car (clean and well conditions). The kindly support of the lady from Cagliari Airport office.

Cons: It wasn't that I didn't like it, but It was quite difficult to find the way to the car drop-off area at Alghero Airport; construction work was underway at the time.

Pros: We had the same lady at pick up and drop off, she was very efficient and very polite and friendly.

Cons: It was perfect.

Cons: The rude staff and the short italian with ear piercing should go to classes how to behave and talk to people awful person rude and yelling at us you shoul do something About it

Pros: Fast and efficient. Great, easy to find location at Elmas Cagliari

Cons: Fuel half-full policy is inconvenient

Pros: Everything was perfect!

Cons: Nothing.

Cons: Having to pay for car to be cleaned. Thought would be included so long as returned in reasonable condition, ie not badly soiled. The car was clean on pick up except when opening the rear boot there was lots of dirt and dust all over the perimeter of the boot. Everything was good.

Pros: Efficient. Good car.

Cons: €14 extra for cleaning. Difficult to find the location where to leave back the car, the agent should point this out.

Pros: Staff was friendly and efficient and helpful delivering car to us at the elevator and changing language for info system. Gave good return information/directions. Good pricing.

Cons: Cleaning fee add on if not having time to ensure car returned in same condition.

Pros: Pickup agent was extremely helpful and friendly

Cons: Having prove existing damage wasn’t done by me

Pros: Very quick pickup and drop-off. Got a car above the range of the booked one for the same price.

Cons: How to get to the rental office from terminal wasn't clear. Car to be picked up had to be found among ca.500 cars on the top floor of a multi-storey car park.

Pros: Friendly staff. Clean car. Good value for money.

Cons: Outside kiosk with only one customer at a time inside. Other customers are then potentially waiting in the heat to be served. Fortunately they were not busy when I picked the car up.

Cons: Car was dirty Had problems with the car - little backup support Wait at office to pickup car in Cagliari

Pros: Friendly, helpful staff. Good prices. Convenient location.

Cons: Hard to find the ramp to return the car.

Pros: The price

Cons: The agent was patronising and unpleasant to deal with. Everyone else before us and in the queue after us felt the same about her. She should not be working with customers.

Pros: Good location and the car was in good condition and performed very well.

Cons: Pick up took a long time. Also would rather pick up a car with a full tank and return it that way rather than the 3/4 tank that I received and had to return with. Just an added anxiety I could do without.

Pros: Nothing at all. The pick up agent was very very very rude and made all sorts of threats about keeping our damage deposit, even if the car was not washed before drop off

Cons: see left

Pros: They gave me a better car.

Cons: Due to a queue, I had to wait 40 minutes until I was served, that was irritating.

Pros: This place is terrible. Stay away at all cost. Don’t fall for it

Cons: Customer service

Cons: The fact that at the pick-up they did not mention that we need to return the car professionally washed and cleaned (inside and out). Because of this issue, once arrived at the drop-off location, we needed to take back the car, take it to the car washing place and clean it ourselves (if not, an additional cleaning fee of 25 Euros).This entire process delayed the drop-off speed considerably. If we knew in advance we would have organised accordingly and clean the car beforehand.

Pros: Simple and straightforward pick up from an exceptionally helpful lady

Cons: Drop off location overly reliant on sat nav Q code provided. This caused confusion on arrival at the airport where customer is faced with multiple entrances and barriers. Would have been simpler for me if the instructions just directed me to the original pickup on the third floor.

Pros: Very helpful staff

Cons: Car park was hard to find

Pros: The service is very good

Cons: Nothing

Pros: The staff was professionable, firm and friendly.

Cons: We were a bit early for pick up, but the option we were given was to pay EUR 50 for an extra day or wait. We wanted, and then it took 25 minutes with beaurocratic stuff and picking up the car

Pros: Excellent English spoken.

Cons: The drop-off is not straightforward and we had to wait over 20minutes to hand the key over.

Pros: Nothing.

Cons: Everything. I now need to pursue this as a legal matter after being scammed for €600 additonal to our hirage cost.

Pros: All good

Cons: Takes time to find the office No sign in terminal

Pros: Great customer service, very friendly and straightforward.

Cons: First car broke down but was given a replacement with no hassle.

Pros: Daniel was helpful and professional at check-in. The Jeep provided had less boot space than the VW T-roc ordered and did not fit our bags, so for an extra 6 euro/day he upsold us a Nissan Qashqai which was near new and ideal for us. The check-in experience was very good as we had all of the necessary documents, and due to an early flight out of Alghero, on return we used RentalPlus’s key drop at its depot in the airport carpark. RentalPlus confirmed return of 500euro deposit with no hassles.

Cons: All was good, this was the first experience in 40 years where the car had to be returned fully cleaned as stated in their contract. Not good use of time when on holiday and with limited resources.

Pros: Everything went fine, we've got a new car and they didn't tried to trick us which happened to us by another provider in the past. Very nice, English speaking staff :)

Pros: It was just perfect

Pros: The guy at the desk was very clear, fast and helpful! The drop off was just as easy. Very good experience with the provider, which I would recommend

Pros: The car (Ford Tourneo) was good, worked perfectly for our needs and was good value for money.

Cons: Rude and unhelpful customer reception. I wanted to leave one of the seats of the 7 seater at their office, but they refused. Returning the car was a nightmare as it was not clear where to leave it and there were no signs indication where RentalPlus had their return area.

Pros: Chiara was lovely.

Cons: Car was parked in a very dark area (hard to see any damage) and the windscreen and rear vie mirror were dirty enough to make it hard to see.

Pros: Very helpful service. Quick pick up procedure and the same with returning the car. They did not try to find micro scratches on the car in order to grab the deposit.

Pros: Fast and efficient service offered at the desk.

Pros: quick pickup

Cons: not 100% clean car, very dirty windshield.

Cons: TOTAL SCAM!!! I rented a car in Cagliari which i used for one week and then returned without any damage as the videos that I took upon pick up and delivery can confirm. However the company insisted that the drivers lock was damaged and charged me for that the outrageous amount of 500euros which was the deposit plus some administrative fees on top of that!! I am writing this review so that no other clients feel completely ripped off by this scam company..

Pros: No discussion at the desk!

Pros: Car was at least ok and didn't break down. Rest of the rental plus experience was a disaster.

Cons: Rather use another rental company. Rental worked out MUCH more expensive due to using a debit card. Consultant who assisted was not very helpful. Will never use the again if at all possible. Hard to find directions back to return the car. The whole experience was a mess. Never again.

Cons: I paid for rent a car 252 EUR + 74 EUR EUR for full coverage. Total was 327 EUR. When i was picking up the car I need to pay aditional 322 EUR for debet credit card + 100 EUR. I got 100 EUR back, total amout is doubled to 652 EUR. HORRIBLE EXPERIENCE. Never expect this in EU country. I will complaint for this.

Pros: Chiara was fantastic! Super positive and very informative. And Quick!

Pros: Pick up was fast but bit chaotic. I had to come back for parking ticket and kid seat. Quick deposit return.

Cons: Finding car on the parking was difficult. Maybe cause of evening.

Pros: Very friendly and efficient. Was offered upgrade!

Cons: Nothing really.

Pros: We received a Nissan qashqai. Quite an upgrade from the booked Polo auto. Car was amazing.

Cons: Car was dirty when we picked it. Full of sand and dashboard and inside windows were full of dust. So bad we had to clean it because at night it was glaring like crazy. So we cleaned the car in the beginning and at the end to avoid their cleaning charges of 100+ euro!!

Pros: Good quality car

Cons: Not easy to find the kiosk in Cagliari..the car was dirty outside - full of dust and 2 pine tree drops

Pros: very helpful assistant and good quality of rented vehicle

Cons: Cost versus benefit ratio was not balanced due to lack of information at online booking through Discover Cars

Cons: Charged extra money for cleaning inside the car.

Pros: Nothing

Cons: When arriving at the rental desk, no one was there, and they arrived after more than 30 minutes. I paid €180 for the car in advance, and when I was supposed to leave a deposit at the rental desk, even though I had enough for a deposit on two cards, they refused to accept a deposit because the card did not have embossed numbers. They were able to accept a deposit, but told me that I would have to pay a €240 fee, to accept my credit card and to give me the rental car. Absolutely unacceptable

Pros: New car. Great staff. Perfect welcome. no negative comments about the service. I recommend this company!

Pros: car, price and hassle free service

Cons: location of the service desk is not very clear and that they have to again fill out your data, perhaps they could use the ones from discover cars

Cons: As above. Unacceptable way to force overpriced insurance for no good reason

Pros: Team was helpful. Car was great although a bit dirty on the outside.

Cons: Certain details such as embossed digits on cards and where to find the rental desk could be more exposed.

Pros: Fast, clean car and easy communication with agent.

Cons: Well improve control of car return procedure.

Pros: We couldnt rent the car because they wouldnt accept my driver locense and sent me to a friend who wanted to charge 3x

Pros: The rental agent Chiara was welcoming and friendly. The car was clean and good to drive.

Pros: Verry nice lady that helped me, it all went verry quick and we got a free upgrade because the same category wasn’t available. So verry good service!

Cons: For now nothing

Cons: Long wait to pick up car

Cons: Terrible service when it came to accidental scratches on the car. Some very minor scratches and they charged us over €680, which we of course could not refuse as we had to catch our flight.

Pros: The staff was exceptionally friendly and helpful. Would highly recommend Rentalplus and will use on future visits.

Cons: Car was slightly dirty on the outside. Inside was immaculate.

Pros: The agents were very nice and capable which I really appreciated

Cons: Our car stopped twice. It was dirty. We didnt get the car we ordered. They overcharged us “by mistake”

Pros: There was a scratch on the door when we picked it up. They tried to blame it on us when we dropped it off.

Cons: Everything.

Pros: The agent, Alina, very helpful, doing her best for the client

Cons: Only one agent in the kioske to assist the client, parking to pick up and drop off the car, no signs of rentalplus

Pros: Great support after I had reported some damage I did to the car , efficient , made it easy

Pros: Professional staff.

Cons: Hard to find the drop off floor in a multi storey garage.

Pros: Car was nice

Cons: Directions to pick up were entirely incorrect No written instructions for drop off provided

Pros: The car was a newish model

Cons: Tried to blame us for existing damage. Time to pick up the car was ridiculous. Staff were inexperienced and had no idea what they were doing.

Cons: The drop off was horrendous. The address at which to drop off was incorrect. When I called the number the company refused to give me their address and instead gave me directions from the airport which were useless and incorrect. Once we finally made it to the location (because we googled it!) we were met with a line of ppl waiting to pick up and drop off cars with only two ppl helping customers. It was an awful end to our rental experience and almost made us miss our flight

Pros: Celerità e chiarezza nell'esposizione del contratto e delle condizioni

Cons: Nos pareció excesivo el tiempo de recogida y la documentación solicitada, cuando ya he completado online lo mismo.

Pros: Not much. The car was fine.

Cons: Long queue followed by hard sell for extra services. Then a claim for scratches which I am disputing.

Pros: Very poor service

Cons: Very poor

Cons: Rental Plus non aveva la mia prenotazione quando io invece ce l’avevo in mano. Ho cambiato subito compagnia.

Pros: Employees were lovely and really helpful!! Car was great, super easy to pick up and drop off.

Pros: Friendly, professional staff.

Cons: Great offers. We have got a perfect car.

Pros: La professionalità dell'agente

Pros: car. staff. etc

Cons: when i came back a bit early no one answered on phone until rep returned - so needed to wait 20 minutes. put a sign on door "back in 10 minutes" :-) Also mark your positions in parking.

Pros: Praticità, immediatezza

Pros: Car condition Quick return

Cons: Slow collection Long walk to car

Cons: No service was given

Pros: Nothing

Cons: Nothing