RENT PLUS in Prague (Downtown)

Pros: We get a very durty car I made a video

Cons: Car was only available in automatic, even though I booked a manual car. The Rent Plus representative wasn’t willing to help. He said I can have a manual car, but will have to pay extra for this which I wasn’t willing to do, because I already paid for the whole car rental upfront. Not good at all. A manual car should have been available as per the booking.

Pros: Minimal service no explanations of the car no help in returning the car

Cons: Same

Pros: Easy to book, no cue at the counter, smooth drop-off

Pros: fast and efficient

Pros: Car in very good condition, picking up and dropping off the car was super fast

Pros: Very good price

Cons: The representative strongly tried to motivate me to purchase their insurance policy on the grounds that I am not well insured and will not be able to receive road services. And this despite the fact that I explained to him that I had already purchased full coverage from DiscoverCars. I waited 3 weeks to receive a final confirmation of billing for the damage. I sent them 6 emails until I got it.

Pros: Nothing

Cons: Parking- when returning the car, there’s no dedicated space to park the car. You have to find a space in busy streets with no spaces at all. It’s all one way streets. The front desk wasn’t very helpful. I wouldn’t rent again from here.

Pros: Location of office

Cons: Can be slow to process, but this is reflected in the price

Pros: Car was good

Cons: The very rude behavior of the guy at reception. I’ll never rent again from you because of that

Pros: Good Price - no hassles

Cons: Car had a smoke smell - long wait to get the car. Also a pain to park the car on the street - had to find an open spot in the city center

Pros: It was quick

Cons: Felt like the guy working at the desk was trying to get me to purchase things I had already said I didn’t want by saying “there were new regulations” in the country when it wasn’t true. Plus the car wasn’t really that clean inside, looks like it was barely vacuumed that’s it. Outside was pretty dirty.

Pros: When we arrived there are no automatic cars were available at all. The phone number in google and on order confirmation was not available.

Pros: Office location downtown, received a bigger car, than expected, the car was hybrid, saved fuel.

Cons: Only one attendant at the desk, long que

Pros: Very nice representative, will advise my friends and family

Pros: Cheap prices

Cons: Car was over 2 years old. I did have minor accident when parking scratched the back, Rentplus has charged me 400 Euro damage, but had Full protection by Discovercars and they reimbursed me in the next day!

Pros: Car was in great condition. They offer a full coverage insurance which I also appreciate.

Cons: It is hard to find a parking spot when returning the car in the downtown location

Pros: According to the email I received during the online booking, I was supposed to pay 78.67 euros in addition to the 50 euros that was deducted from my account at the time of booking, which is approximately 3,222 CZK. However, when I made the reservation, 7,177 CZK was deducted from my account. Furthermore, the initial 50 euros has not yet been returned to my account.

Cons: : Upon returning the car, your representative, without inspecting the car, insisted that I had to pay 900 CZK for diesel. I disagreed with this charge, as the tank was filled with only 400 CZK.

Pros: Professional and flexible.

Cons: Street parking –– didn’t understand where to drop it off. Receiving a map upon pick-up would have been helpful. Took a few minutes to find and squeeze into a street spot, then return to the office and say where we’d dropped it off.

Pros: Really good cars

Pros: quick and easy if the timing is right (last time it was extremely slow)

Cons: Pick up service was very blunt, drop off couldn't have been more helpful

Pros: Everything went smoothly

Cons: We was not told at the pick up that we have to take pictures of the parking place and the car dashboard so we had to go back and picture everything but it is such a minor issue.

Pros: Very nice worker. The car was good.

Cons: The car wasn't clean properly. There was only 1 person in the office.

Cons: RENT PLUS have charged my card for guarantee and after a month they have not refunded the amount!

Pros: staff was very nice and relatively quick to resolve the problem of automatic car not immediately available

Cons: delay at the beginning when collecting the car due to unavailability of automatic car

Pros: Poměr cena kvalita.

Cons: Obtížné najít volné místo na parkování při vrácení auta.

Cons: I had to wait 1 hour (literaly 60 minutes) for the car to arrive to the rental desk

Cons: Car had summer tires in November which is illegal. Not a drop of window washer fluid, had to go buy it and did not get reimbursed. No snow brush/scraper. We lost two days because it was snowing and it was dangerous to drive on summer tires. The rental company later sent an employee to bring a different car with correct tires.

Pros: Car was in the good shape.

Cons: No designated parking for the rental car. Rude staff, no mention of the passport required to rent at the time of booking

Pros: He vas very nice

Pros: We got a really nice car, very efficient perfect for our little trip. Thanks a lot

Pros: Car condition is good but didn’t received requested car!

Cons: We delivered car a day earlier but no refund issued not sure what is the policy however it was confirmed at the time of pickup

Pros: Friendly

Cons: They forgot to have it filled with gas. Fortunately we saw that before we left and they noted it on paperwork.

Pros: The service provide by the rent plus are great. But not the discovercars.com

Pros: It is the worst service ever I know. They take at least 3 to 4 times more than what shows in the system. They never pick up the phone know customers call them to know the reason to take more money. So everybody should be aware of them. They think the customer is just to pay money and they want to take huge amount of money without any reason. Please don't give them yours bank card otherwise it will be a problem for you in future. So please be aware of these companies.

Cons: It is the worst service ever I know. They take at least 3 to 4 times more than what shows in the system. They never pick up the phone know customers call them to know the reason to take more money. So everybody should be aware of them. They think the customer is just to pay money and they want to take huge amount of money without any reason. Please don't give them yours bank card otherwise it will be a problem for you in future. So please be aware of these companies.

Cons: Communication and Invoice dates

Pros: Spoke English very well

Cons: Sent us on a goose chase to find a booster seat for the car.

Pros: Very easy and efficient communication and rental.

Cons: Parking on return was a nightmare

Pros: Cheap and good quality

Cons: Answer on email was very late, and nobody answered the phone one time

Pros: great company. I would go with them again

Cons: Wasn't told our car was not available and I was asked to come following day and see if it available.

Cons: a long time to pick the car. insurance issue should be regulated and not vague so that the price in the order (through discover cars) should include full coverage as promised.

Cons: Chaotic parking behind the car rental building in the office area. Hard to find a parking lot when dropping off the car.

Pros: I liked the price. I liked that the car was new.

Cons: I did not like the attitude of the representative in the office

Pros: Awful

Cons: Worst customer service ever !! I do not like this company

Pros: سهولة التسليم والاستلام

Pros: In person, the staff were friendly and efficient.

Cons: היה ויכוח עם המשכיר על הביטוח

Pros: fast and seamless service

Cons: cleanliness of a car was poor, no fluid in windscreen washer

Pros: they speak russian.

Cons: they said that i must return the car to the airport and not downtown, after an argument i reterned the car to the downtown station and not the airport

Pros: Nothing

Cons: They are scammers

Pros: Very helpful agent. He even upgraded our car for free as there were five of us. The car itself was very nice. Returning it to Prague airport was extremely straightforward and took less than five minutes. The terminal is practically next door. Thanks!

Pros: We got upgraded 3 class above for the same price, cannot complain

Pros: EVERYTHING, they are very polite, very precises and helpful. for some points they depends on discovery cars rules.

Pros: good and appropriate answers to my question.

Cons: I don't know if this is related to the car service. Last car, I had to fill up the window wash-water. So, I bought a 5 liter can anti-freeze and filled it up. This is not a claim. I am an easy going guy who will take my responsibility, no worry about that.

Pros: The vehicle return representative was efficient and provided excellent service

Cons: While picking up the vehicle the waiting time for the representative was longer than expected

Pros: they had a lot of bad reviews on the net, but had great service! no complaints

Cons: Parking a bit tricky

Pros: Effectiveness, price, quality of cars.

Cons: I have returned the car one evening earlier than expected. The agent explained that he did not know what to do with my car, because he had all parking slots busy. After discovering that I am Italian, he appointed me as spaghetti mafia. As a (loyal recurring customer) person, I find this offensive. I suppose this was exclusively one employee's poit of view.

Pros: The car was brand new

Pros: Their representatives are friendly and professional. The entire process was stress free. Their car had features above the basic trim.

Cons: Everything was great.

Cons: Prices were different, when I picked up the car and after drop off the car ! They charge me 3 times more than when I made initial reservation!

Pros: Excellent service, almost brand new car, spotless clean!

Pros: It was a quick turnaround and they supplied a higher class car than I booked, which was at no extra cost.

Pros: fast and efficient

Cons: car wasn'r cleaned properly, oil service was due and oil light on, very expensive to take car to EU countries

Cons: You will see the reasoning if you search your customer service emails under my booking name/number

Pros: The car was efficient and comfortable

Cons: The person conducting the inspection at completion of hire period was arrogant and overbearing even though there was no reason to be so

Pros: Price

Cons: Dropping the car enforced me park it at double parking