RentSmart24 at Verona Airport

Pros: Overall a much better experience than collecting a rental car at the airport. Great value for money. Will definitely use again and recommend

Cons: Nothing quick and easy

Pros: Highly professional service. All very easy pick up and clear what’s app instructions

Cons: The staff very really nice and helpful

Pros: Efficient

Cons: Admin charge was not necessary given the emergency had just happened

Pros: Very good - smooth, friendly agents both on pick up and drop off the car

Cons: Nothing

Pros: The vehicle was well maintained

Cons: The late pick up surcharge, and refusal to waive when it was clearly not our fault we were late.

Pros: Nothing

Cons: They are a scam company who regularly steal from tourists. They are very difficult to reach. They made up some scratches on the car that we definitely did not cause on they say and a half that we had the car. So they claim that we need to pay them 440 euros for damages. Their employee changed her story several times, obviously lying to our faces. This is car rental from hell and ruined our trip.

Pros: All friendly

Cons: Good

Pros: The shuttle bus driver was lovely. They only positive.

Cons: Hidden charges, taking unauthorized payments from card. Charging us for booster seat we adding rent.

Pros: Friendly, helpful and fast-acting staff. Car is in good condition and comes with a full tank. Easy drop off process.

Cons: You need to take shuttle to their office, which is also the office for airport short/long time parking. Meaning you may be queuing with other passengers to get on the shuttle, this queue may be long (but should be less than 30 minutes) if you are in bad luck.

Pros: Great experience and staff and amazing value.

Cons: Nothing

Pros: We had a problem with car after picking up and they replaced car straight away. New car that had android connect. It made directions easily to follow.

Pros: Fast and easy check in and check out.

Pros: Great car and very clean.

Cons: I was told that I could rent the car despite not having a credit card (it was VERY helpful that they accepted the debit card), but I was not forewarned that the price would go up by 50%...

Pros: Service and van service to and from the airport.

Cons: Nothing.

Pros: Perfect. Never ever have picked up a car so fast.

Cons: Unfortunately the car broke.. car didn’t stop working but turbo hose may have come lose just a few km’s before we were to take it back. However cannot blame RentSmart24 for that.

Pros: They are kind and They Give you respect The prices are cool

Pros: Online check in for documents was great. And the videos and pictures of the pick up location which was right next to the airport.

Cons: All great.

Cons: I had to pay coverage twice because I only had a debit card (once to the rental and once for the thirdparty company). You MUST work together with each other, because all the (understandable) reasoning aside, making your customers to pay coverage twice is scam like behaviour, no other way to put it.

Pros: Awesome car was provided and service was professional

Cons: Little details on the car but didn’t bother me

Pros: it was efficient, staff were good.

Cons: was not clear that if drop off time is before 08:00 am then extra charges apply.

Cons: I was overcharged when collected the car, was charged 20€ more than the balance due, and I was charged the fee for cleaning the car on return. I have never ever been charged this before with any other rental car company: the car should always be cleaned after every rental, but rentsmart24 charge the customer for the cleaning. €36. Will not rent again with this company.

Pros: Friendly and helpful. Would recommend. Great value.

Pros: Honest and helpful staff, no scams, no hidden fees, could trust them.

Pros: Video of your exit from the airport to find my pickup

Pros: Transfer to car rental site was very efficient, as was the check in and check out procedure.

Cons: Not having anyone on hand to check over the car with me on check out.

Pros: Everything was organised very well and having the whatsapp available to communicate helped immensely

Cons: Is quite far from the airport

Pros: Disponibilità

Pros: Pretty much everything

Cons: There wasn't the option to choose different way to pay the rent and the deposit, so I had some issue with that. But the problem was solved completely and quickly.

Pros: could not cancel or postpone because flight is postponed or cancelled

Cons: could not cancel or postpone because flight is postponed or cancelled

Pros: super quick, whatsapp was amazing. so easy!

Pros: all paperwork and documents are requested prior to car collection. so when you go to pick it up you literally pick up the keys and head straight away. Being electronic, everything is quick and efficient and the team are so helpful and friendly. 100% would recommend and will always seek about rentsmart24 now

Cons: nothing

Pros: Nothing

Cons: Disgusting service by a rental company clearly trying to scam money by making up damages that just didn't happen. Nearly £1000 taken from my credit card on return without evidence or justification

Pros: Service with smile.

Cons: I was asked to get another full insurance which was costing us an extra £200, while I already had paid that money to Discover car. I felt it was bit misleading there. Apart from that m, we were given fantastic service.

Pros: Good car

Cons: Renting a car with Rentsmart24.com was a very bad experience. The staff speaks very poor English which is why dialogue was very difficult and strained. The shuttle bus from Verona Airport to the rental location many km from the airport did not run from the airport itself, which we expected. Instead, we were told in broken English on the phone that we should watch a video which will give us an explanation of their chaotic and lack of service. We did not understand which video she was talking abou