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RightCars at Lisbon Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Cons: I couldn't find the representative even in the emergency number for hours, and he didn't show up at our appointemnet for the dropping off, he came 30 minutes later, I was too close to miss the plane.
Pros: Nothing
Cons: Our first car broke down and they blamed us for putting the wrong petrol in (which we did not and had the receipt to prove we'd used the correct petrol). Then they were rude, they lied to us and spoke about us badly in Portuguese, not realising that one of us could also speak Portuguese. The second car they gave us was dirty.
Pros: To be totally honest, absolutely nothing. the service was appalling. Extremely rude when picking it up and said that we didn't have a booking and hung up on us. late to collect us. car was dirty and warning lights and check engine lights on. The AC which we paid for didnt work.
Cons: The car condition was disgusting, stains on the seats, AC broken, scratches everywhere, dog hair in the car. The gentleman working on the desk at reception was exceptionally rude to us, and called us rude after he'd hung up on us and refused to listen to us that we had a booking. we will be writing a complaint and would like a refund of a portion of the rental, otherwise we will be reviewing the experience online on Trust Reviews and google reviews
Pros: Nothing positive for now.
Cons: Arriving and having empty gas deposit. Overall aspect of the car, 2017 full of scratches. No water in the windshield. Car with noise since the 2nd day, despite being reported and again 3 days before delivering the car. I did not use car as I wished because of this
Pros: NOTHING
Cons: STATUS OF THE CAR WITH MANY DEFECTS
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
All rental vehicles are equipped with a transponder that can be used for paying for all toll roads.
You’ll be charged a service fee of 1.85 EUR per day up to a maximum of 18.50 EUR per rental in addition to the tolls, which will be charged to your credit card after the rental period.
You may also be required to leave an additional deposit for tolls.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 98 years.
A senior driver fee applies to drivers over the age of 76.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: Cash, Visa Debit Card, MasterCard credit card, VISA credit card, American Express credit card.
PayPal, Wire Transfer, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: Austria, Belgium, France, Germany, Netherlands, Spain-Mainland.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
It is allowed to add up to 3 additional drivers.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
If the customer is late for a return for more than 90 minutes, extra day charges will apply, in addition to any other rental charges.
Pick-up & Drop-off
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