Rodavante at Madeira Funchal Airport

Pros: Mechanical problems with the car. The brakes were very ropey

Cons: Very long time at check in for the car. Very slow

Pros: Helpful friendly

Cons: All good

Pros: Good value for money, smooth car drop off and checking

Pros: The car was exactly what I needed, in great condition. The rental desk is just outside arrivals.

Cons: The main representative was slightly abrupt during the pick up process.

Pros: Easy collection and drop off

Pros: got an almost brand new car, there was no line with the service desk, registration and car pick up went very smooth and correct. No pushing to get extra insurance or so. Correct payment handling

Cons: -

Pros: The customer service was fabulous. They were super helpful when our first car had issues with the side view mirrors. They quickly found us another car and were able to give us a car with park assistance.

Cons: I liked everything about their service.

Pros: Low mileage car, driving fine, good fuel consumption, clear interterior.

Cons: Car exterior damage maybe in 8 different places. Rear bumper with big damage. Too expensive for that condition car, also child seat rental very expensive.

Pros: Clear and easy airport pickup, desk in terminal.

Cons: This elderly (68,000 km) Fiat Panda had worn gears and clutch (which you use a lot in Madeira).

Pros: Fast service, brand new car!

Cons: Nothing, we liked everything😃

Pros: Very good, efficient, friendly staff, nice new car, easy access to parking lot and office. Overall, very good, nothing to remark!

Pros: Promptness, friendliness and explanation of procedures.

Cons: Nil

Cons: Only the fact that I did not get an email simply to inform me that 45 euros would be debited on my account because we forgot to make the full tank before dropping off the car . It would be good to inform people of the fact that there is not any single petrol station open early in the morning near the, airport!

Pros: new car, good condition

Cons: no so clear to solution of small demage car and price of this

Pros: Everything went smooth.

Cons: Did not like the way how to return the key of the car at 23h in the evening. Easier would be to put the key in a box at the parking place.

Cons: The information provided on the check in enveloppe was misleading. It read 3/4- so we thought the tank was 3/4 full when actually the photo we took after the car delivery showed slightly more than 1/2 full. So we returned the car 3/4 full when in fact is was minus 3/4!! Not very clear to be honest. We prefer to receive a full tank and return a full tank, that way there is no misunderstanding. The agent who checked us in and out (the same person) did not make this very clear.

Pros: Good customer service, quick, personal and a good feeling

Cons: The interior of the car was not nice, felt like lots of fake tan marks, sweaty patches.

Pros: Booked a corsair and received a upgrade to a focus at no extra charge.

Pros: Quick

Cons: Price higher then others.

Pros: I like the pick up was quick.

Cons: I don’t like the deposit 900€, which in my experience is very high. I don’t like that I did not get fiat 500. Otherwise everything ok.

Pros: The check in was very polite and happy

Cons: Nothing

Pros: Friendly, helpful and supportive agents both when collecting and returning the car.

Cons: Had a problem returning the car as car return area was undergoing repairs etc and no signs to indicate any alternative return point. Found a parking spot nearby and saw agent at the desk who quickly and helpfully sorted out the return.

Pros: The rental car agent was very friendly.

Cons: The service was really slow and seemed to be working like they were 10 years behind. A lot of paper and manual processes.

Pros: Everything and everyone we dealt with was great!

Cons: It was a little expensive, but I think it was due to the holiday season.

Pros: Give me Brand New Car I was first customer

Pros: Customer reps were all great. Courteous and helpful

Cons: Car I rented had well over 100,000km which would classify it in North America as a "Rent a Wreck" car!

Pros: The lady at the end was amazing.

Cons: Micheal or Miquel was very rude. Didn’t like him atall, we had an issue with our first car and he was not helpful needs to wake up

Pros: Very efficient and friendly service.

Cons: Very expensive for the quality of car provided.

Cons: I gave back the car 4 days ago but I haven’t got back my deposit yet! 😕

Pros: Good little car for our family to get around the island

Pros: All services were as expected.

Cons: When I returned the car, I did not receive a written confirmation that everything was OK.

Pros: Nothing else was charged

Cons: Old car (70K kms). Full of busts. On return they claimed we had a massive burst below the car even though we recorded it on video. Staff was rude and didn’t charge anything else with a tone of doing a favor when it was clearly their fault.

Pros: On collection one member of staff were not very helpfull

Cons: on return the lady was very helpfull

Pros: Very convenient to get the car

Cons: I had to change the car

Pros: Very efficient and helpful staff car was easy to find

Cons: The Renault Clio was a little old and really struggled on the Madeiran hills. My son booked the same vehicle and received a Citroen C3 which was far more superior

Pros: politeness I got all information needed

Cons: "I didn't you like" is too strong but no one was physically present during drop-off. It took me time to notice a sign "go to desk in a hall"

Pros: Great all round service.

Pros: Very straightforward service

Cons: Fuel policy same-same, not full-full. Quite a long waiting time when returning the car.

Pros: Smooth admin. Good clean child seat.

Cons: N/a

Pros: Rapid collection and return. Very reasonable price

Cons: No vehicle handbook provided.

Pros: Easy return

Cons: Car had been used by a smoker!

Pros: Fast collection of keys and no pressure to take out additional insurance.

Cons: Really squeaky brakes on the car didn't instil us with huge confidence! Also no documentation provided when the car was returned to say it was in a satisfactory condition. They did inspect it all around and said it was fine but I don't have anything in writing.

Pros: Straightforward and easy.

Cons: 1 Head light wasn't working and the brakes were finished went back 3 times before they gave me a new car

Pros: Fast

Cons: English language not the strongest point.

Pros: The delivery of the car was fast.

Cons: The fact they tried to scam me by trying to say I had bumped the car and chased me down the airport to charge me. Also the speed was great but thinking of it maybe it was too rushed, luckily for myself I took photos and videos when I picked up the car.

Pros: Fast and efficient

Cons: The car was supposed to be an automatic, but instead was a semi automatic, with a Neutral position on the shifter instead of a park and very difficult to operate

Pros: Exactly what it said on the tin.

Cons: Very long wait to be served by an agent in airport on collection who was under a lot of pressure.

Cons: Customer service agents, have them smile and treat customers like the reason for their pay check.

Pros: Doamna care a preluat mașina de la mine. Mașina avea câteva zgârieturi pe care așa le preluasem și eu, dar care nu au fost trecute pe procesul verbal fiindcă nu a existat nicio procedură de verificare a mașinii în prima zi. Doamna a realizat asta și fără a spune nimic a verificat într-o constatare mai veche existența zgârieturilor. Nota 10 pentru profesionalism.

Cons: Scârba agentului de la preluarea mașinii. Nici nu a verificat mașina împreună cu mine. Pentru asta ar trebui dat afară. Nu a depus niciun efort în a mă ajuta să găsesc biroul de închirieri care este în alt loc față de locul de preluare.

Pros: Practically brand new car (~2.500km), which corresponded to ordered one.

Cons: Partial to partial fuel policy (common in the destination). No confirmation when returning the car. The deposit is still blocked almost a week after the return.

Pros: Quick, easy, they didn’t try to sell add ons etc when we picked up the car. Quickly answered emails when we wanted to extend our rental by a few hours. Brand new Renault Clio that had car play so didn’t need GPS. Very thorough with the checking of the car before and after.

Cons: They didn’t have the price that was quoted and tried to charge me €40 more however once I picked up on this they asked to see the discover car invoice which then they reduced the price to match Discover Car. This was the only negative

Pros: Nice people and easy process

Pros: The price. The model of the car choosed

Cons: The gasoline bank wasn't full and the agent didn't tell us

Pros: all the services above were just good and perfect

Cons: nothing

Pros: friendly staff

Cons: pressure to get extra insurance

Pros: They were helpful in changing the first car that had gear box problems

Cons: I didn't get the original car that I had booked, I only got it when the first car gave me problems

Pros: Friendly

Cons: Not enough gas provided at pickup

Pros: Very friendly and above-board.

Cons: Nothing. All was fine.

Cons: Some important information to sign was either in Portugese or not well readable. The car did not have much power.

Pros: Not impressed with any aspect.

Cons: Car with lots of scratches/dents, poor service (staff not very friendly, forgot to give us electronic card to open car park gate, rented full to full and fuel deposit not full on collection which meant having to do same to same).

Pros: Super friendly, easy, quick and honest service. Changed my outlook on car rental companies! We hired a car in Maderia and I would highly recommend using these guys.

Cons: Nothing.

Pros: It was OK. Regular service

Cons: The car condition. Old car with some damage