Juan Santamaria International Airport (San José Airport) (SJO), San Jose, Costa Rica
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Driver's country of residence is United States of America (USA) and age is 30-65
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Trustpilot

Routes Car Rental at San Jose Airport

500 meters East Casino Fiesta, Rio Segundo, Provincia de Alajuela, Alajuela, Costa Rica
00506 87 733 000
Pick-up instructions
UPON ARRIVAL PLEASE CALL FOR PICK-UP INSTRUCTIONS AND HOW TO GET TO A SHUTTLE
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:06:30-19:30
Tue:06:30-19:30
Wed:06:30-19:30
Thu:06:30-19:30
Fri:06:30-19:30
Sat:06:30-19:30
Sun:06:30-19:30
Key box
No

Customer Ratings and Latest Reviews

Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

United States of America (USA)
Hyundai Elantra
4/5/24

Pros: Nothing, they left us stranded...

Cons: Everything, i will never consider them again... what a terrible experience...
United States of America (USA)
Hyundai Creta
1/10/24

Pros: The car was fine that’s it. Everything else was a horrible experience by all 3 parties renting.

Cons: I bout full coverage. Full coverage should be full coverage. I was told Amex did cover anything and then told the counter would need a letter stating they. After getting Amex on the phone and getting them to send a letter I was told to nevermind we know they cover several things no need. Just lies. Also why am I getting charge $185 or so for tag fees on you cars. We will never rent from you again and will fill up you website with bad reviews. This was bait and switch at its best. CR
United States of America (USA)
Hyundai Creta
1/1/24

Pros: Very poor service. I never received a rental from them and they owe me the money I paid and I have not heard back from them or discover.com rental.

Cons: Same as above
United States of America (USA)
Toyota Yaris
12/14/23

Pros: Nice convenient location

Cons: Getting hit with additional insurance fees.
United States of America (USA)
Hyundai Elantra
11/22/23

Pros: Service was great and agents were very friendly.

Cons: Hidden insurance that had to purchase outside of original rental cost. Should be mentioned in booking.
United States of America (USA)
Hyundai Creta
8/2/23

Pros: Check out was hassle free.

Cons: rented small SUV for a month, quote $430. I knew we would hit for Supplemental insurance but got screwed on it costing me additional $1040. Also the name of the car rental company was different than my emailed info.
United States of America (USA)
Suzuki Jimny
2/5/23

Pros: Drop off was quick.

Cons: Long wait to get to the rental counter, an agent tried to force collision insurance on me telling me I needed a letter from the credit card company even though it is widely known that credit cards offer collision damage coverage.
United Kingdom
Suzuki Jimny
11/14/22

Pros: Guy was helpful on the phone as they don’t have a desk or anything at the airport.

Cons: The car was quite old and had multiple dents and rust
Canada
Suzuki Jimny
11/11/22

Pros: The upgraded our car for “free.” Staff were friendly. Car wasn’t based on per km rate.

Cons: There was no formal receipt after paying approx $1500 in hidden fees upon arrival. Calculations were done with a calculator and a number was typed into a visa machine for you to pay without any formal confirmation of what you were paying for.
United States of America (USA)
Hyundai Tucson
10/19/22

Pros: Tiziana, the representative that helped us in San Jose, was an absolute angel to work with. Not only did she save me a significant amount on my rental by recommending that I use my American Express insurance instead of the coverage the sell in-house, but when we had a little fender-bender, she was kind and patient and extremely efficient in handling the claim on her end. I had read negative things about car rental companies in Costa Rica, but quickly had my faith restore by these folks.
Costa Rica
Hyundai H1
10/6/22

Cons: Car was not clean and overall condition not good
United States of America (USA)
Hyundai Tucson
9/14/22

Pros: Only good thing was the drop off service . The girl was very nice and quick…the shuttle service back to the airport was smooth

Cons: The guy at the desk was a complete moron. Very rude and arrogant. I had to pay an additional insurance that I was never told about. I will never rent from there again…
United States of America (USA)
Suzuki Jimny
9/14/22

Pros: So bad

Cons: Very bad
United States of America (USA)
Hyundai Creta
9/8/22

Pros: I didn’t like a single thing

Cons: This company led me to believe I would only be paying $94 for my duration but I ended up having to pay a total of $400+. This is a company that will cheat and mislead you. I want a refund
Costa Rica
Hyundai Tucson
8/17/22

Cons: Tuve una muy mala experiencia y es la primera vez que rento con la compañía, no creo que la vuelva a utilizar
United States of America (USA)
Hyundai H1
8/13/22

Pros: Nothing I’m currently waiting as I fight for a refund
United Kingdom
Hyundai Tucson
8/9/22

Pros: Nothing

Cons: See comments above. 2005 model car (we are in 2022). On arrival - our first visit to CR - we just assumed all cars were older than we were used to. Not the case.
Spain
Toyota Yaris
7/25/22

Pros: Staff in the office was very efficient

Cons: It was very difficult to find in the airport some representative
United States of America (USA)
Hyundai H1
7/12/22

Pros: Nothing

Cons: Bad customer service, did not deliver on the car booked. Provided a replacement car that was not in the best of conditions and had several issues. Will never rent again from this company
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Juan Santamaria International Airport (San José Airport) (SJO), San Jose, Costa Rica

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Driver's country of residence is United States of America (USA) and age is 30-65

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Hertz
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Budget
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  1. Car Rental
  2. Costa Rica
  3. San Jose
  4. Juan Santamaria International Airport (San José Airport)
  5. Routes Car Rental
 
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