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Routes Car Rental at San Juan Luis Munoz Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Nothing. They were just the cheapest ones.
Cons: Absolutely arogant personel at the counter in Portorico. Not willing to understand and help us. Also they are misleading non-american travelers with additional fee/payment for insurance or sth. like that becasue we didnt have American drivers licence! Such a crazy stu**d reason!
Pros: Really nothing but drop off was not as onerous as pick up.
Cons: I have rented many cars but have never encountered a business like this. The car was absolutely filthy. Took two hours fifteen minutes to obtain car as lobby was swamped with inadequate personnel. I rented the car for a little over $300. but the added charges brought the total to $693. This is a corrupt business. Eventually left at 12:30am with an empty tank. I have only had positive experiences with Discover Cars. I will be careful with you in the future if I ever make use of your services.
Pros: NOTHING
Cons: We waited for three hours to get the car. The car was full of scratches and marks, and one of the front headlights was broken.
Cons: Was much to slow
Pros: When arriving, the agent (a heavy set middle aged lady) was rude and not helpful.
Cons: Car was dirty and not in a good condition.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 100 years.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
The driver license must have been issued by authorized authorities at least 6 month(s) before the date of the commencement of the rental.
In addition to the regular driver license, an International Driving Permit is also mandatory if the national driver license is not written in English.
Driver licenses will be accepted if issued in the following country(ies): Australia, Canada, New Zealand, USA, EU.
Otherwise, the renter must provide an International Driver Permit (IDP).
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, proof of home address (e.g. Utility bill), full G driver license, 2 phone numbers (1 of which is landline).
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
The following payment methods are accepted: Cash, Discover, Visa Debit Card, MasterCard debit card, American Express Debit card.
Cheques, Prepaid cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
It is allowed to add up to 2 additional drivers.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
The grace period will be honored only during business hours.
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