Routes Car Rental at Atlanta Airport

Pros: There was nothing that I liked. It was an awful experience.

Cons: I arrived to the front desk and was turned away. I didn’t have a document that was required even though it was not listed in the required documents on the voucher. The agent provided no help to resolve. I had to urgently call around to find another car rental. I also was refused a refund. Do NOT book with this service. It was a nightmare.

Pros: Nothing,

Cons: Unsafe, very dirty and awful smelling cars. Did not get the car that I paid for, was told that someone else had it already…Also, customer service wouldn’t answer phone when trying to request shuttle, took forever to come get us. The website does not work when trying to check in online.

Pros: Nothing

Cons: Reservation was not honored. No cars available. Unable to talk to customer service.

Pros: The guy I dealt with made me a priority. He was sassy but funny. He was having a long day, working a line and never became disrespectful.

Cons: I wish I would’ve been I formed to bring a copy of my policy since I was using my own insurance. A better system for getting a shuttle and probably just a better car wash. It looked like the end of the mop bucket had been thrown on it last minute.

Pros: Price, ease of return.

Cons: Should be clear that the rental location is 10 min away by van from rental car hub (which is 10 min from airport). Car was dirty and had several dents and scratches

Pros: Nothing.

Cons: Waited a long time for the shuttle. Couldn’t get a hold of them on the phone. Car was filthy, and smelt bad. Terrible customer service and attitude.

Pros: The counter representative was as friendly as possible.

Cons: Their cars are not up to par. They need to service them better. Their system is terrible. I wouldn't dare rent from them again.

Pros: The agent at the time of pickup was helpful.

Cons: The car was smelly. The tank wasn't full as advertised. The location was difficult to get to. Nobody was picking up when I tried calling the shuttle and I had to ask around people on directions.

Pros: Time

Cons: service was fine, car was awful

Pros: Never again.

Pros: Nothing.

Cons: It took so much time to get the car because I had to take a sky train and then a shuttle too. The car I ended up with was a crummy Jetta. The car smelled like someone had smoked in it and it was dirty. The check engine light was on and it kept asking for service. It also kept making a whining noise. The whole pick up process felt really sketchy and I left feeling like I was going to regret it. The desk staff was also kind of rude and yelled at my friend for asking when the shuttle would leaving.

Pros: What a terrible experience!!! The rental company basically shook me down for my proof of insurance. Next, all three cars I tried to rent had check engine lights and tire pressure lights on.

Cons: When I attempted to get a refund from discover cars, they asked me why I didn't take pictures of the check engine lights. I was just trying to get a rental car, not audit a crappy car rental company's maintenence history. Anyways, I complained to Discover cars and I have the feeling I'm going to have to eat the cost even though I ended up voiding my contract and getting a car from Enterprises

Cons: Charged for liability insurance even though we denied this coverage. Explained we had coverage through our own car insurance and credit card- agent agreed yet still charged us. Trunk of car wouldn’t open Felt nickle and dimed at every step

Pros: Turning in car and leaving.

Cons: Overall service was horrible.

Pros: Affordable, convenient, and friendly.

Cons: It took a little time to find the shuttle. Perhaps putting the directions to the shuttle in the initial email. It took a few searches through texts and emails to find it.

Pros: Nothing.

Cons: When I arrived, there's no car (I made reservation) and had to wait more than an hour to get a car that was not my choice but the first available. I reserved an SUV but got a Jetta instead. Desk people were not available to talk and very very inefficient. Additionally, I was double charged, first by discovercars.com $121.18 then 2nd time by ROUTE CAR RENTAL ATL $214. Total of $335 for 3 days? For Jetta? Come on. I need to call to dispute and refund.

Pros: The van driver was nice.

Cons: They said we could use our own insurance and then claimed when we got to the desk that we couldn’t use it because it didn’t have depreciation which is very rare. Later the insurance of theirs that they guided me to get didn’t cover the flat tire we got because of their bald tire. They then told me I should have gotten more insurance even though they told me to get this one.

Pros: nothing

Cons: I arrived and the shuttle car driver would not take us to the desk . they informed us there were no cars ti give to me even though I prepaid for a car

Pros: Car had damages all over and also had issues with system.. maintenance of car and tire pressure problems

Cons: Took over two hours to get car and also look of the car had several damages

Pros: Agents were nice and very helpful. However, it took a while to complete the paperwork. I would urge renters to complete their vouchers, which I forgot to do, before picking up your vehicle to reduce time.

Cons: There are a lot of restrictions which aren't necessarily communicated to third party agencies. Instructions for getting to off-site location to pick up car were somewhat vague.

Pros: Drop off was quick. Shuttle was efficient.

Cons: Car was dirty, old and had scratches all over

Cons: Never answered the phone for me to pick up the vehicle and have not issued a refund.

Pros: Nice Car

Cons: Overcharge. Incorrect "Discover Cars" booking prepayment was credited.

Pros: Shuttle driver was pleasant and professional.

Cons: Service agents were sullen and unprofessional. Car was dirty and needed servicing.

Pros: Inexpensive

Cons: Quality of vehicle

Pros: affordable

Cons: great experience

Pros: Nice shuttle driver and desk staff

Cons: The child car seats were poor quality, overpriced, and improperly installed by the person who got the car prepared for us.

Cons: Not compliant with accommodating disabled customers. (It’s the law, duh)

Pros: good value, recorded phone directions for ATL car rental

Cons: The guy picking us up seemed like he had better things to do [than his job]. Need signage at ATL, didn't see any with companies name.

Pros: Nothing

Cons: Wouldn’t recommend to anyone

Pros: Service was very easy to receive. Everyone was very professional and efficient.

Cons: I wanted to receive a receipt when I dropped off the car.

Pros: Nothing. You should not allow people to reserve car with debit card if you do not accept debit card.

Cons: Everything. I did not like the like service at all.

Pros: The people

Cons: Took a while for pickup at airport

Pros: The process at the agency took a long tine. The agents didn’t act with any urgency to get people in and out. The car itself was the worst rental car I’ve had. It didn’t smell great and shook when going over 70. The car said it only had 42k miles on it but it was in terrible shape. I would have guessed it had 142k miles. Overall it was the worst rental car experience I’ve had - and I travel. Lot for work.

Pros: The worst car I have ever rented! I do not recommend. Each car you looked at was banged up And filthy! The representatives we spoke to who helped us we’re pleasant, that was the only good thing about this place!

Cons: They refused to rent me a car even though I already had paid and i had to stop payment, it was a nightmare. To rent another car on the spot cost twice as much. what an awful service.

Pros: They was really nice.

Cons: Nothing

Pros: Front desk agents were patient and helpful!

Pros: OVERALL SERVICE WAS GREAT. HOWEVER, I WAS CHARGED AGAIN BY ROUTES

Pros: Terrible. Had to book another car through a different agency day of. Still haven’t gotten refund.

Cons: 0 customer service or assistance when something goes wrong with the agency!!!

Pros: Not much since they were not open

Cons: Misrepresented facts and did not answer the phone

Pros: Old spills and messes in the coffee cup holder. I had issues with getting the insurance verification even though I complete it online

Pros: I was declined for my rental car without a refund

Pros: Drop off procedure was quick and timely.

Cons: This location is NOT AT THE AIRPORT. The paperwork and confirmation number say it’s at the airport. The phone number to call them was wrong. Finding the shuttle to their off-site location took a long time and multiple phone calls. I was traveling alone with FOUR CHILDREN. I needed something at the airport. This was majorly difficult

Pros: Took my money and lied about the deposit amount.

Pros: variety of model

Pros: The company denied me my rental fairly quickly. Which I guess is efficient? They were nice about it

Cons: It was not communicated to me that I needed a return ticket in order to pick up the car. As a result, I was not able to pick up the car and was denied the rental

Pros: Routes reps were not friendly at all. They were not rude but definitely need to work on customer service.

Cons: The car was not throughly cleaned, two of the tires were over inflated by 22 psi (which forced me to pull over and deflate the tires), one tire was under inflated (which had me fill it with air).

Pros: Nice folks

Cons: Deposit and credit card

Pros: The car and price were great. No complaints.

Cons: Was pretty confusing trying to find the shuttle area at the airport and I had to call two times. No signs for Routes anywhere.

Pros: The affordability was why I went with routes

Cons: Picking up the vehicle was a little over an hour of waiting, which was The reason I gave such a low score. Score would have been much better if the shuttle picked up every 10 to 15 minutes as was promised to me.

Pros: When $120 is stolen it tends to overshadow the rest if the experience with the party doing the stealing.

Cons: Routes is not even responding to communications.

Pros: Affordable and reliable. There weren't any crazy costs like the other car places

Cons: Location.

Pros: Don't like

Cons: Fairly

Pros: The price of the rental car was very competitive due to the fact we rented the car on the day of the trip.

Cons: The tire pressure sensor kept going off along with a few other gauges. The windows were difficult to see out of and we had to stop at the gas station to clean them and spend money to put air into all of the tires which were extremely low. The car had a stale smell to it and we had to crack the windows.

Pros: Good value for the car.

Cons: The offsite location made it confusing at first.

Cons: Absolute trash service, tricked into renting a car from out of state then denied service and no refund, crooks.

Pros: Nothing

Cons: They wouldn't rent me a car.

Pros: Very nice. Great rental price. When I had an issue it was resolved quickly and I was given an upgrade.

Pros: The service was terrible and I was not told of all the restrictions on the contract

Cons: Nothing

Cons: Front desk woman was rude. Talking under her breath at me. Wouldn't let me talk to a manager. Horrible experience.

Pros: Price, 24 hr drop off.

Cons: No true shuttle bus... long wait for van with extremely limited capacity.

Pros: Cheap.

Cons: Because it was cheap everything else (and I mean everything) matched it. Customer service, timeliness of shuttle, timeliness of checking in/out, quality of vehicle, cleanliness, etc, etc, etc

Pros: Nothing

Cons: Everything

Pros: They had cars available.

Cons: Difficult of finding location to pick up car and facility to pick up car wasn't ideal. Most people had to wait outside.

Pros: Cost

Cons: Location and not dropping to the terminal.

Pros: It was a fair bit cheaper that other options.

Cons: Routes shuttle service to get to their rentals was extremely slow. Once I got there it was also very slow checking out and they were so disorganized that they gave me a car that was double parked so I had to go back and redo paperwork for a car that was actually accessible. Overall the process took 2 hrs. They also weren't open when I returned the car so I had to pay for an Uber to get to the airport. I will never do business with Routes again and I would recommend you not book for them either.

Cons: Routes made me prepay and then after waiting a half hour for the shuttle was told by the driver that they had no more cars and that they could not give me a refund. They left me stranded at the airport. Routes sucks!

Cons: Their rental policy

Cons: Car was definitely not cleaned, site was off airport which was not made known during the rental process and the shuttle took half an hour to even pick up from the airport site

Cons: was not made aware that the car was far from airport. was not made clearly aware of the interstate upcharge. there was lots of garbage in the car that i had to clean myself.

Pros: Good service, good vehicle, good price

Pros: nothing

Cons: everything

Pros: Easy, affordable, great car

Cons: The rental desk was located in a strange location, and the address listed, when entered into a map, does not bring you to the rental desk.

Pros: Drop off service was okay.

Cons: Rude staff, their refund policy of the deposit is not good. It's been 10 days they still haven't refunded my deposit money. Insane !!!!

Pros: Excellence service

Cons: Gas tank was only 3/4 full, was tricked into paying for insurance coverage I did not need.It was difficult getting in and out of car rental location.

Pros: Great service, good cars, good pricing.

Cons: It's a little further, requires an additional shuttle from the rental place. But that keeps the price low.

Pros: Not like the service at all

Cons: We arrive and receive a very dirty car. Ask for a one clean and they told the cars is ok to go out. Because no have mayor scratch on the paint. They ask for sign that the car is ok to receive. Went return the vehicle they don’t want to inspect the car and ask to sign without information the inspection. I need to ask to perform the inspection before leave. They don’t want and told if anything find they send a email.

Cons: Rude customer service and dirty car.

Pros: They took me to my hotel after I dropped off the car by a very courteous young man.

Cons: The unexpected $9/day extra charges. Plus the little trailer was so crowded with people at drop off.

Pros: The people were nice

Cons: The car drove fine, but my windows were so dirty on the inside Of the car that when the sun hit the window I could barely see out of the window...not very safe

Pros: Fast and easy.

Cons: A bit slower service meeting with a desk agent, but another rep inspected the car and only needed to hand over the keys, so still quite fast.

Pros: It was cheap.

Cons: Everything else.

Cons: They misrepresented that they were onsite at ATL airport. They were working out of a trailer. The first two cars they tried to rent me had broken windshields. The subsequent two were blocked in by other returned cars and couldn't be accessed. The staff was astoundingly unorganized. Contract I had to sign was illegible (must have been copy of a copy of a copy..). The credit card reader screen was broken and detecting pencil when the pencil wasn't being used which meant the signature was impossibl

Pros: Never have received a receipt of return. Sent 3 emails & still waiting on receipt & redeposit of $500.00

Cons: The person setting up the paperwork was a bit impatient, telling me the information I needed and wanted it now no time to waist attitude wanted to double charge for insurance that I had already paid for.... then read off the law that if the car goes over state lines we will be charged $9 a day extra ! They got you over the barrel their not close to other rentals so.... you bite the bullet☹️

Pros: SHE WAS KNOWLEDGEABLE

Pros: Very easy, friendly staff

Cons: it was a little hard to find the pick up location

Pros: The phone number I was given to call was an international number so I couldn’t call them to get the car. I never picked up the car. Worst company ever

Pros: Cleanness of the car. Quick return.

Cons: Shuttle accommodations. We were placed in a family van (with 4 others) as the shuttle was broken down. We waited about 20 min for the shuttle to get to car rental.

Pros: Routes always has the best vehicles and hooks customer up with upgraded cars. The agents are extremely helpfully and friendly as well.

Cons: It is very inconvenient renting a vehicle from a company who is not located at the airport. I wasted a lot of time looking for the shuttle bus pick-up site. After I found the the area I sat around waiting for a decent about of time.

Pros: I liked the value of the car for the price I paid.

Cons: I hated going to routes. There was only one agent so it took forever. This was after already waiting to go off site from the airport with two babies. The agent was rude and condescending. I will never return to routes.

Pros: Offered me a free upgrade with on the spot google review posted online

Cons: Everything was great! No complaints!

Cons: I arrived on Wednesday night. Per the reservation instructions I called to have the shuttle pick me up at the car rental center. The shuttle took 30 minutes to arrive. Terrible start. Once in the sketchy office (trailer) it went okay took longer than expected but after 40 minutes they gave me a car. I get all my stuff in and start driven away with an empty gas tank at 10:30 pm and an oil change light turned-on I went back and after other 30 minutes they gave me another car, that had 1/8 of tank

Pros: Good service, friendly staff, good car.

Cons: Limited mileage lower then on the initial online form.

Pros: They were friendly, it was fast, and a good price. Would use again.

Cons: I had a difficult time trying to find them bc for some reason the 3rd party app had the wrong number listed

Cons: I did not like the fact that we had to take 2 separate airport shuttles to get to the rental agency.

Pros: cost and value

Cons: Fine print needs to be read.

Pros: fairly friendly

Cons: I reserved a sedan for about $60 for a few days. When I got to the dealership, they had no sedans in sight, and instead had a lot full of SUVs and Jeeps. I'm personally not very comfortable driving large vehicles, and really just wanted what I reserved. They also told me that there was an extra fee for taking the car out of the state, something around $15 a day. This was a hidden fee that was not expressed at the time of order. So I reserved a sedan for $60, and ended up with a Jeep for $95.

Pros: Nothing

Cons: Everything. Scam!!!!

Pros: The vehicles were in great shape and I was given an upgrade because my chosen vehicle wasn't in. The staff was mostly pleasant, and flexible with my requests.

Cons: There was not a lot of clarity on the drop off. I pulled into the lot and was told to go wait for the shuttle. The attendant didn't run through any paperwork, have me sign anything, or even give me a physical receipt. I was told he would email it to me, but I have yet to see one 5 days later.

Pros: nothing

Cons: unfriendly, forced me to buy insurance i don't need; located in a remote location away from the main rental car center

Pros: It was cheap.

Cons: 1.The car wasn’t cleaned before we got it from the last driver. 2. The shuttle took 45 minutes to come get us and literally drove passed us 3 times even though we had called to let them know we were there waiting. The customer service, when we complained, said it was our fault bc we were sitting on a bench and the driver didn’t see us. The driver didn’t even stop to TRY and see us. He didn’t even pause. He just flew by driving very fast. The directions were not clear on where and how to wait.

Pros: Scot told us about places to check out in Atlanta and was super friendly and welcoming. The girl behind the desk was warm and welcoming too.

Cons: The looks of the lot. It was under construction. The need a nice office, not a trailer.

Pros: Upgraded my rental

Cons: Upgraded my rental

Pros: Affordability

Cons: Lack of communication, misleading information about shuttle time, didn't have the car I reserved.

Pros: The car was nice. Agents were very friendly. Online reservation process was easy. Return of rental and shuttle to and from the airport was smooth and simple.

Cons: The rental counter was located inside a VERY small trailer. When I arrived on the shuttle with 6 other ppl there was barely enough room for all of us to wait inside the “building”. My process to pick up my car took at least a half and hour, some of the papers were printed to poorly that they were difficult to actually read what I was signing. They agents communicated with the ppl bringing the cars around by talking out the window....didn’t seem very efficient. And there was no bathroom.

Pros: Price

Cons: Difficult getting there, different car than requested (got a truck instead of a subcompact), slow.

Cons: I didn't like the fee I had to pay for unlimited millage. 150 miles a day is not enough. Should give 1500 miles for 3-7 rental

Pros: Nice Kia Forte

Cons: It took the agent one hour to fill out your paperwork. She kept having to stop and answer the telephone which was constantly ringing.

Pros: Great car

Cons: Customer service at the end about the shuttle back to the airport

Pros: Absolutely nothing

Cons: Everything. Worst car rental experience EVER.