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Routes Car Rental at Montreal Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Cons: They changed from unlimited mileage to limited because I was going to Ontario, which is 2 hours from Montréal! This was not the contract I signed. Routes owes me 165 euros ( extra cost) for the" cross border " ( it is the same country, so that's preposterous and I'm awaiting an extra charge of about 65 euros for the day extra mileage . Completely unacceptable.
Pros: After waiting for more than an hour and we were exhausted at the airport, the ominous van arrived! Have you seen or remember the stories of fraud and deception in the third world? It is when you go to the market and a stranger calls you and offers you to come with him to a certain place - a shop so that you can buy from him and he defrauds you! This car rental place is exactly like this type of fraud and deception, as their car rental office is outside the airport - the employees are unqualified
Cons: After waiting for more than an hour and we were exhausted at the airport, the ominous van arrived! Have you seen or remember the stories of fraud and deception in the third world? It is when you go to the market and a stranger calls you and offers you to come with him to a certain place - a shop so that you can buy from him and he defrauds you! This car rental place is exactly like this type of fraud and deception, as their car rental office is outside the airport - the employees are unqualified
Pros: Quick and nice people
Cons: Pick up at airport was too long
Pros: Quick shuttle back to airport to catch flight.
Cons: Surcharge. Just not cool. I even returned the car early and you surcharged me for that day. Not fair.
Pros: Nothing
Cons: Aaaawful experience, THE WORST car rental in Montreal! First they failed to send us our copy of the digital contract (yes! Digital! So yes, they failed sending us an email!) and we had to go back next day as they didn’t even answer phone calls or emails, only to ask them IN PERSON to send us our copy! So not only had to change our trip plans for a few hours, but also had to take extra mileage and use extra gas! When there, we asked them for some sort of compensation but they refused and told us/
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
In case of driving outside the following location(s): Quebec, mileage will be limited.
Details are available at the car rental company's reservation office.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
This product is not available for the residents of the following locations: Quebec, Manitoba.
The driver license must have been issued by authorized authorities at least 6 month(s) before the date of the commencement of the rental. Driver licenses will be accepted if issued in the following country(ies): Australia, Canada, New Zealand, USA, EU countries. An International Driving Permit is required (in addition to your regular driver license) if the national driver license is not written in the following language(s): English.
Otherwise, the renter must provide an International Driver Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Learner's permits are not accepted; a full driver's license is required.
In order to pick up the car, domestic renters must present the following documents: passport, valid driver license, credit card on a main drivers name, proof of home address (e.g. Utility bill), full G driver license, 2 phone numbers (1 of which is landline).
Residents of the state where the car is to be picked up are not allowed to rent this car. The customer's drivers license will be checked to determine residency.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Residents of the following country(ies): Canada, USA, who use their own insurance, will be personally responsible for the full value of the rental vehicle.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
After one rental period ends, 24 hours must pass before the customer can start another rental period.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes. The grace period will be honored only during business hours.
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