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Routes Car Rental at Ottawa Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Nothing
Cons: Everything
Pros: Cost is major bonus, drop off was smooth and quick
Cons: Inconvenient location; very busy during pickup - long wait (needed more agents), was not aware of kilometer limit prior to pick up, why requirement for 2nd piece of ID (never had this with other rental firms)
Cons: The charges when you have to go to Gatineau, QC. I went there one day and I was charged for 4 days. Really Unfair. They explained that it was their system but something needs to change because it is like stealing our money.
Cons: Original communication was a little confusing as the time booked for pick up and the actual time requested varied substantially. This turned out to be a non issue but was difficult to try and resolve prior to pickup.
Cons: -Many hidden costs, such us 20 cents per km extra charge -fee to cross into another province of 10$, turns out to be 10 $ a day actually - not able to talk to a supervisor - just able to chat, not calling - needed to purchase commercial insurance - not able and or willing to change the vehicle -In my booking confirmation it showes a commercial van, not a 24 foot moving truck who uses insane amount of fuel. It also says F150 or similar. I don’t consider a E-450 similar.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
This product is not available for the residents of the following locations: Quebec, Ottawa.
The driver license must have been issued by authorized authorities at least 6 month(s) before the date of the commencement of the rental. Driver licenses will be accepted if issued in the following country(ies): Australia, Canada, New Zealand, USA, EU countries. An International Driving Permit is required (in addition to your regular driver license) if the national driver license is not written in the following language(s): English.
Otherwise, the renter must provide an International Driver Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
Learner's permits are not accepted; a full driver's license is required.
In order to pick up the car, the renter and each additional driver must present the following documents: passport, valid driver license, credit card on a main drivers name, booking voucher, 2 phone numbers (1 of which is landline).
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Residents of the following country(ies): Canada, USA, who use their own insurance, will be personally responsible for the full value of the rental vehicle.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
All extras are available at the rental counter. Prices vary, depending on the rental period.
Booked extras are not guaranteed. All extras are subject to availability at the rental counter.
In case of renting at the airport location, the customer must provide a valid flight number in order to make a reservation.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
After one rental period ends, 24 hours must pass before the customer can start another rental period.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes. The grace period will be honored only during business hours.
Pick-up & Drop-off
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