Royal Car Rental at Mauritius Airport

Pros: Quite seamless

Cons: Car was in quite rough condition, sounds like it desperately needed a service. All worked out okay in the end.

Pros: In general I was satisfied with the car and value for money.

Cons: I think they tried pretty hard to find sth which was not ok with the car when returning. There were some small scratches when we picked up the car, and no more were done while we were renting.

Pros: Easy return

Cons: The tires should have been replaced years ago. High security risk!

Pros: the car was good and clean

Cons: not updated GPS

Pros: they were friendly but other than that not much

Cons: even though i arrived later than expected (flight delay) the car was not ready to pickup and it took a lot time to sort out. The car was 5 years old, approx 130,000 KM on the clock and was truly knackered

Pros: Car was just right for solo island driving, though I was unused to an automatic (had requested manual specially) and it took some time to get used to.

Cons: 1. Need to have much clearer advice in advance, to look for desk of Royal Cars (or other company) at Arrivals, NOT Discovercars. Took half an hour to suss that (despite speaking good French!) 2. NO airport signage detected for 'return hire cars' - again half an hour of driving in circles till saved by nice and very efficient man (who however had no official badge or identifying logo). Customers returning cars need clear advance guidance - but the MRU people need to provide signage.

Pros: Good new car at good price

Cons: Waited 2 hours before we had a car.

Pros: Condition of the car

Cons: Time spent to pick up the car

Pros: Nice staff; drop off easy.

Cons: Picking up the car was a bit too slow; it wasn't the agents fault, because he was working alone (covering the desk, car check and delivery).

Cons: Not much was done to compensate for my loss...

Pros: Car was new; meet and greet person was indeed there where expected. That’s about it

Cons: No proper office at the airport; we had to walk up to the car location in the airport parking and make all the admin and payment in the sun with no shade, with still our winter clothes on... and that was pretty long. Same issue when returning the car and although I had called the office the day before to warn I would be a bit earlier, to make sure I could catch my plane, they showed up late. What does « opening hours » mean there, if you need to take an appointment and they are not on time.

Pros: Royal Car Rental are complete scammers, in particular Adil. When we dropped the car off it was inspected and was signed off as clean and no damage. We left Mauritius. When we get back to the UK we have a random email from Adil saying that there was damage and we needed to pay by money transfer. Needless to say we mail back asking for photos and stating that the car was signed off all good. Yes Adil still protested that the car had scratches and we needed to pay by money transfer

Cons: The are complete scammers never ever use them as they will try every trick in the book to scam you out of money - they had a deposit yet tried to get money transfers from us. Check the reviews on Facebook SCAMMERS.

Pros: Very friendly and understanding staff. We had an accident but they dealt with it in a professional and helpful way.

Cons: No problems.

Pros: The agent was very helpful

Cons: Little bit difficult to find the rental on the airport

Pros: None

Cons: The car was filthy inside and out, touching the door handle or boot you were left with dirt on the hands. It was never explained where to meet the car rental staff. I had paid €15 for an out of hour drop off early in the morning, the staff was an hour late, what would have happened if my flight was due to take off?

Pros: Punchality

Cons: Tom Tom was not working , waste of money paid every day 8 GBPounds.

Pros: Excellent service from start to finishz

Pros: Service of the 2 airport reps

Cons: Waiting at return

Pros: Friendly

Cons: Finding it in the car park

Pros: Great car!

Cons: Hard to see an A4 piece of paper stuck to a window in the arrivals lounge. We were walking around looking for a man with a sign!

Pros: the price of the rental car

Cons: leaving such a high deposit . when collecting the car the rental agent just ran off to help somebody behind us in the queue .the car was also dirty had done 137 000km not what we are used to in SA . However the car drove well air con did work and could just cope with the heat and 4 people being in the car .

Cons: The car arrived a bit late and i had to wait more than 30 minutes after my arrival

Pros: Very friendly good price nice car All excellent

Pros: Brand new car, excellent condition. Polite and kind attitude of the car rental agents

Cons: Price to be paid upon booking on your website was agreed in euros or in USD. But when we picked up the car, we were requested to pay in MUR, with an exchange rate which was very different from the official one (loss of 10% for us). Same for the deposit, which fortunately I got back. It was twice the announced price, and with a difference of 10% due to the exchange rate. This is quite a breach of agreement/contract, according to me.

Pros: Easy service, friendly representatives

Cons: great service from Royal. The only thing that could have made it slightly better was more signage so I didn't have to call the rep. Also, I don't like the "your car will only be held for 120 mins and then cancelled if we aren't contacted".

Pros: We got picked up at the exit and accompanied to the car, the representative was really friendly and helpful. It was very smooth and quick. We had no problems at all.

Cons: Would have been nice to have instructions to call upon landing regardless of the hour.

Pros: car Picking upn easy, pick up staff waiting in the exit of airport.

Cons: Really really bad. Terrible service provided, defrayed the money and menace customer, never use again. unbearable memories.

Pros: Very efficient

Cons: They paid extremely close attention to every tiny nick or scrape on the car when I picked it up, making me very worried that if I missed something, I would be charged at the end of the rental. In the U.S., car rental companies generally do not care about nicks/scrapes that are smaller than a coin.

Pros: The good service and understanding of the agent

Cons: There was no airport desk, so was difficult to find the agent

Cons: Warnwesten fehlten, sonst war alles perfekt.