Sicily By Car at Bologna Airport

Pros: Quick professional ⭐⭐⭐⭐⭐star service 👌

Pros: friendly

Cons: price

Pros: At Bologna airport very nicely being advised by Milena; she speaks perfectly English and was extremely friendly

Pros: Could not get car. Wouldn’t accept Visa card.

Cons: Many people in line had same problem. Had to search for other providers while my family waited

Pros: Everything worked well and the staff were friendly. There were no issues with the car.

Cons: It took a long time to pick up the car. Details of name and address had already been given online so why does this information have to collected again?

Pros: Had lots of dents all around. Bigger dent on back fender. Drivers seat adjustment was broken off and had to adjust seat with a pair of pliers

Pros: clockwork

Cons: took a long time to sign off documentation

Pros: The rep at the Bologna airport was great and efficient. We did have to take the car back after a couple of days because the engine lights came on and there was a slow leak in one of the tires, but when I called I got a the rep on site at the airport and I talked to that actual person when I got there. So comforting.

Cons: Just the fact that we had to get a replacement car after only having it a day, but they were able to replace with a comparable size car, quickly.

Pros: Nice people!!

Cons: We hade some problem to fond a good babyseat.Not the same security as i Sweden.

Pros: Staff at collection point

Cons: Nothing.

Pros: We use them often and like them.

Cons: They need to service the vehicles better than they do. Our car had no washer fluid.

Cons: The car was too small for the needs. We ordered a compact (Opel Crossland x) and fgot an economy car (Reanault Clio) The desk representative didn't agree that it is a different category car!

Pros: Car did not fit my body. My feet were way too large for the slippery gas, brake and clutch pedals. So large that I had to drive barefoot, my foot slipped off of the clutch and I had an accident. There should be warnings about foot size on the tiny cars. The Suzuki replacement was fine. More my size.

Pros: Not much

Cons: The car had some issues, since we picked it up it had a pneumatic signal on.

Pros: Never disappointed with Sicily by Car

Cons: Great service.

Pros: The lady, doing the pick up, that registered us at Bologna airport was very efficient and helpful. The same lady, unfortunately I cannot remember her name, helped us when dropping off the car. Again she was very efficient and processed the drop off very quickly. Thank you and well done.

Cons: Nothing really! The only thing was that there was a que at the Sicily By Car, which is actually a complement, as there were no customers at the other car rental companies!

Cons: Spent a lot of time at the airport. There was a lot of queue and it was a bit slow

Pros: they are operative

Cons: THIS IS NOT THE CHILD SEAT INSTALLED IN THE CAR

Pros: For my first time rental in Italy and I love them services! Top of the shop 👌 I do apologise that I miss refueling the car but I was stock on motorway on the way back and nearly missing lfy due that incident . Over all very satisfying for service !

Pros: From the time I booked in Australia,to my arrival in Bologna to pick up the car,and my drop off twenty days later went as smooth as a babies bottom.

Cons: I have no complaints.

Pros: Drop off was better than pick up.

Cons: Sicily by Car promised a Peugeot 206 or "similar" but, on arrival, I was provided with a Vauxhall Corsa which is definitely smaller than a Peugeot 206. This was too small for our purposes and I had no choice but to upgrade at a cost of £400. The car seats they provide are also poor and piled in a heap in the office. They are reluctant to help you fit these into the car. None of them are iso fix. Poor service.

Pros: Nothing. Felt let down

Cons: The lack of customer service was

Pros: The lady at the front desk was very kind and helpfull.

Cons: Long wait at the pick up.

Pros: Easy pickup/drop off. Nice car-good price

Cons: Many marks on car, not all recorded at pickup.

Pros: Staff were friendly and the car was in good condition overall.

Cons: Length of time waiting to pick up the car and confusion on fees and blocking. The current inflated prices charged by car rental firms.

Pros: Clean car, easy check in and drop off and a good price

Cons: nothing

Pros: Fast and easy!

Pros: The price

Cons: The time spent picking up the car

Pros: quick and easy to collect

Cons: car dirty and full of dents and scratches

Pros: Quick check in and quick checkout

Cons: cars were not in the best condition, scratches and not clean

Cons: -the car was dirty -the car rental agent was awful! Was mean to us and didn't want to help us at all, even suggested we use another car rental company - also to another customers that finally went to Sixt. Fortunately there was another car rental agent in the parking which was really nice to us. But overall we spent 1.5h picking up the car. It's the last time i will use sicilybycar. You guys really need to be more customer-friendly.

Pros: Easy and safe.

Pros: Simple and workinG

Cons: I had to have a credit card, i couldn use debit for deposit, orher rental companies dont have problems with that. The radio in the car was not pickimg up any station al the time just noise.

Cons: Over one hour wait to speak to agency to be told our booking was cancelled. Tried calling the office multiple times and no reply, all calls cancelled by then.

Pros: Clean and safe car.

Cons: the agent with the excuse that our credit balance is insufficient forced us to collect 100 euros plus insurance. why? so aren't the cars already comprehensive insured?

Pros: Very long wait times for the rep. No clear direction on location of the car. (no lot number). car was not what was promised.

Pros: No surprises, everything went as agreed during booking.

Pros: The person was great at the desk and made process easy

Pros: The desk was in the airport, and the car was only a short walk away, not a coach drive.

Cons: I was late picking up the car so incurred an extra charge per day for renting the car. This was due to British Airways flight being delayed twice. It would be helpful to have a number CLEARLY printed somewhere so we could contact the desk and tell them we were going to be late. This would have avoided these annoying fines which made what seemed like quite a good deal suddenly not a good deal at all. Also, we were told the "new" car they'd found us was a higher spec. I don't believe that it was.

Pros: Very good professionals, explained everything in details, they appreciated the supplementary insurance of DicoverCars and don't even tried to sell their extra insurance.

Cons: Nothing, everything was more than OK.

Pros: Luckily I purchased full insurance, had I not im sure you would have tried to get me to pay for damage I did not do.

Cons: See above statements.

Pros: Nothing. The representative wasn’t even at the desk, would not pick up the phone, we had to go look for him in the parking to find out our car had been given away

Cons: took the man more than 45min to complete all the documents and get me the car when i already did my checkin online and uploaded all the documents. was supposed to get an email that i never got. returned the car and havent received any email confirming the status of the car. you are left alone to search for the car in a huge parking. none to ask where apart for the guy at the desk, if its the first time there you need around 30 min to find the car, the guy advice is to keep pressing the key unt

Pros: Professional service

Cons: Nothing

Pros: It was all very good, we liked the car, picking it up was also quick and easy

Cons: Nothing

Pros: Friendly staff, free upgrade, useful information, no hidden costs

Cons: The Tyre pressure was down and no service stations in Italy offer service to pump tyres.

Pros: easy drop off

Cons: When I went to the Customer service desk to pick up my car the available agents got cut down to one person while I was waiting in the line where the agent got up, left, and never returned, which left all of us wait and hour to be helped by the one sole person who was stressed out for having now to help about 20 people in the merged lines. I really felt sorry for her. She was calling for help on the phone but no one came to help her. Really, really bad management.

Cons: There is no connection between the car presented to the car supplied

Cons: The duration spent queuing at the desk in Bologna was excessive. Approximately 20 minutes per customer to process- totally excessive-and we were 8 customers back when we joined the queue. No apologyi or recognition of the queue. I took the insurance but the £25 euros per day for full coverage was then subject to 30% tax added on, and added on to the total already committed to as well. So my expected balance payment of £267 turned into £621....Un...real!

Pros: New car only

Cons: Totally, rubbish customer service, whatever you call no people will answer, you never know where to pick up or return locations, never rental again

Pros: Very friendly and helpful desk staff

Cons: Nothing

Pros: Price and service on the desk

Pros: Nice car, good price.

Cons: Long wait.