SIXT at Brisbane Airport

Pros: Easy and efficient process for booking, collection, drop off. Decent value for money. Car met needs.

Cons: Car was not original car booked, however got a choice between two others and car ended up with was sufficient. Would have been better if total amount for hire could be prepaid via online booking stage, with just the hold amount placed at collection.

Pros: Quick customer service.

Pros: Cost

Cons: Booth not manned when we arrived - waited 30mins for someone to turn up

Pros: N/A

Cons: We chose Sixt as it was in the terminal when we arrived to ease our trip. The pickup desk claimed to be in this international airport, only for us to find a sign saying it was unattended and we were to take a bus to the domestic airport counter. With bags and child in tow we trapsed over to the domestic office only to be told it was our fault that they weren’t at the international airport for us as we hadn’t told them our flight details - which weren’t asked for on booking.

Pros: Polite

Cons: No information given about previous damage to the car. Very poor lighting on pick up which made it extremely difficult to check for damage.

Pros: The process of picking up and dropping off the car was very smooth.

Cons: None.

Pros: Very straight forward and fuss free.

Cons: Nil

Pros: very lovely people behind the desk giving you all the information you need

Cons: Check in took way too long- agent was inefficient

Pros: It was my first time renting an EV and they went through the car to make sure I understood the vehicle. They made the car pickup and drop off easy

Cons: they could have supplied a cable to charge the EV from the normal power point but this was only a minor inconvenience.

Pros: very quick & friendly service

Cons: hard to find, in airport officer was closed. had to wander around to find it , airport needs a few extra signs

Pros: Sarah was great

Cons: Needed more staff on desk for car pickup over half hour wait

Pros: Efficiency and presentation of the vehicle that I had rented.

Cons: Inadequate signage in the airport arrival hall. Desk was unattended and no information to say what you need to do or where to go.

Pros: The agent was friendly and thorough. The car was in great condition and included everything required

Cons: The waiting time at the counter was a little bit tedious.

Pros: Easy to drop off.

Cons: Scammed us as they gave us a smaller car than the one booked.

Pros: Car had a service status notification which should have been addressed before I collected, but generally giod

Pros: The pickup and collection was quick and effecient

Pros: Our flight was early and they figured out a way to get our car early. We were very grateful.

Cons: Nothing. They were great

Pros: The desk is at the terminal, easy to find.

Cons: The agent gave us the keys but didn't tell us where the car was parked. We have to ask her before the information was given, also the return the procedure. Not all the damages were listed in the document. We took a video and showed it to her but she was not interested, saying it'd be noted. We sent an email to SIXT with the above and didn't get a reply. On returning the car, we thought we'd point out the above. Despite it said the desk should be opened, no agent was there.

Pros: Drop off was easy.

Cons: The Sixt representative was rude and the car given, which was fit city use, was a large mine spec utility, which man I couldn’t put 4 people in and have my bags and shopping secure in the vehicle and had to constantly shuffle everything from outside to in at every stop, and due to the size of the car it was very difficult to get into underground carparks and at the hotel I had to find street parking near by to leave it at night instead of being about to utilise the park I had paid for.

Pros: The car provided was nice, clean and very economical

Cons: I found the woman that served me on pick-up was a little rude and I didn't get the car I booked, the one provided was much smaller

Pros: Was easy to deal with. Great service

Pros: super easy pick up and drop off

Cons: n/a

Pros: Everything perfect

Cons: Liked it all

Pros: Car ordered was not available so inappropriate car taken which had to be changed at Maroochydore. James there was superb.

Pros: Nice customer service, good car

Cons: Hard to find the desk at Brisbane Airport.

Cons: Dropped the car off before 8pm. Other desks were still manned, but Sixt's wasn't.

Pros: Overall SIXT was very professional, and provided good service. The booking through Discover Cars offered excellent value for money.

Cons: The main issue with our experience was that the vehicle we booked was not available, and we had to wait for another vehicle to be made available. Pick up process was relatively time consuming also because the vehicle had damage and internal soiling that was not recorded on the rental agreement and needed to be carefully documented.

Pros: Was so easy to use and very friendly

Pros: Everything

Cons: Nothing

Pros: getting the keys and dropping off was very efficient and quick

Cons: took some time finding the rental desk for someone first time in Brisbane

Pros: The car was really good

Cons: I didn’t get the model I was supposed to get

Cons: upon receiving the car I asked to pay in cash the amount of the rental and was told that its ok but upon returning the car was told it is not possible. also there is no connection between SIXT and discovercars, and i paid extra money for just making the reservation through your company and found out that if any damage happens to the car i would have to pay thousands of dollars to SIXT since i wasn't covered by them. the service you provide is very poor.

Pros: Easy to deal with

Cons: Car we ordered wasn't available, tried to put us in a smaller car, had to pay AUD8 per day for a 21 day hire to get a car which suited our baggage requirements

Cons: Poor instructions for finding my car when we flew into Brisbane, not clear at all

Pros: Nothing

Cons: No one was at the desk at Brisbane international airport. Customer service told us they would call us with an update. 2 hours later sitting at international airport with a newborn baby, thankfully another waiting customer decided to go over domestic and told us they had staff there. Horrific experience and I would not use Sixt again

Pros: Ok

Cons: No communication with Discover car they should know I paid in advance $101.82.

Pros: A staff was friendly.

Cons: A couple of rubbish left in my car.

Pros: Not much

Cons: Attitude

Pros: Brillant

Cons: Everything

Pros: Efficient and organised

Cons: Social skill of (just) one lady was a little strange. She totally ignored my (female) partner when we were collecting the rental vehicle, whilst she answered her questions she would not look at my partner but lent forward “into” me to respond. Most unusual and a little off-putting.

Pros: Fast & easy Great reliable car, great on fuel

Cons: I just thought someone would have checked over car before we left with it

Pros: Staff member serving me was excellent. She was so awesome. Finding your Office in domestic from international was hard. No one at International which also cause me to drop two bottles of Spirits alcohol at International off trying to find how to get to domestic ?? But the Lady working late at office by herself was awesome

Cons: International arrival and having to go to Domestic to get car

Pros: Friendly service with no hassel

Pros: super bien

Cons: french

Pros: Prompt pick up once attended to

Cons: Waiting for pick up as client didnt seem to have a booking

Pros: Friendly staff.

Cons: Not the car we booked had to take a much larger vehicle made parking difficult.

Pros: Quick and efficient

Cons: N/A

Pros: The nissan juke went like a dream GPS etc done a couple thousand kms no problems 😊

Cons: When i picked the car up from sixt brisbane Airport lovely lady told me i would get $200 of my deposit back after returning the vehicle in same condition returned it back to brisbane Airport full tank even had a couple of hours spare so gave it a vaccum and a quick wash returning it better than when i received it still haven't seen my $200 deposit and been back 5 days 🤔

Pros: Friendly efficient staff.

Pros: Simple and efficient

Cons: The car was clean on the inside and quite dirty on the outside I have queried an unauthorized charge made by Discover Cars to my credit card and I am still waiting for a response It is very frustrating not being able to speak with someone about this charge - seem like you only communicate via emails

Pros: Very friendly helpful staff

Cons: Desk at international terminal closed 2 mins before we got there. Annoying to have to travel to a different terminal. Would have been nice to know beforehand that this would happen

Pros: Great rates and service

Pros: Staff very friendly and efficient.

Pros: The drop-off service was rushed and procedure for recording the damage to the windscreen (filling out an accident report by hand) was inefficient and time consuming. The subsequent follow up service has been very poor. Despite chasing SIXT with three emails I am still waiting for an invoice for the replacement glass. When I dropped off the car they failed to tell me they would be retaining the full $1,100 deposit in lieu of the damages windscreen. I only discover this on my credit card statemen

Cons: There has been no response to my emails requesting a full invoice. It almost two weeks since I returned the car and am keen to follow up a claim under my insurance cover taken out with Discover Cars. This I understand I will keen to do within the next two weeks (28 days).

Pros: competent quick friendly and efficient

Cons: poor signage as you leave the jetstar terminal off the plane from where you actually rent cars

Pros: Nothing

Cons: There wasn't a car available for me to collect so I had to take a taxi to a family members house.

Pros: Service was great and easy

Pros: Car/van was excellent for family of 6. Hyundai Staria. Heaps of room for 6 people and 6 suitcases and carry on bags.

Cons: Having to wait for vehicle at airport.

Pros: Friendly, fast, no hassle service, no hidden charges.

Cons: Perhaps a short intro to the controls( wipers, lights ect), be available if required, especially for teck illiterate dinosaurs like me.

Pros: Detailed explanation

Cons: Very good service . Explained n Showed me the way ard

Pros: Professional, fast and made collecting the car an east swift process

Pros: Friendly and efficient.

Cons: No one manning the counter at the Brisbane intl airport.

Pros: The Car was supposed to be a premium car. It wasn't.

Cons: That they tried to charge me as if I didn't fill up the vehicle when I even stopped by airport to top it up

Pros: Great value, very efficient service at check in/out and friendly staff

Cons: Long wait periods at check in and drop off was hard with young children but overall brilliant experience

Pros: Very friendly helpful staff.

Pros: Prompt, friendly and solution orientated. Appreciated the complimentary upgrade when the car I had originally booked was unavailable.

Cons: N/A

Pros: Friendly staffs.Check in/out process easy and fast.

Cons: The computer system is slow and not efficient.

Cons: There was no walk around the car with the rental agent to check for existing damage. When asking about a scuffed rim on returning the car the agent told us it was our responsibility to take photos and let them know of the existing damage.

Pros: Car was clean

Cons: Premium location surcharge, had to catch bus and move luggage, this was not worth the extra money

Pros: Helpful team members, vehicle immaculately presented

Cons: Due to staffing issues both the international and domestic desks were unattended, with directions at each to go to the next desk - the domestic desk told us to go to the domestic car park

Pros: To enhance service levels perhaps ask client if they need assistance with becoming familiar with the car functions as new cars do have more complex computer systems these days.

Pros: The desk man was excellent

Cons: The car was old and poor. It needed a service and its in car connectivity was unuseable

Pros: The service was horrible we arrived at international airport and had to find them at the domestic terminal the attitude of the staff was horrible from the start

Cons: As above

Pros: The car was great.

Cons: The rental desk in the International Terminal was closed so I had to go to the Domestic Terminal to pick up the car. The desk in the Domestic Terminal was closed too! Only the office in the parking lot was open.

Pros: Easy drop off, keys in a box

Cons: No one at International terminal had 5o bus over to domestic terminal , toll roads were not explained at collection

Pros: fast drop off

Cons: I have rented cars in different countries, representatives always do vehicle inspection with customer. But none here. We did it ourselves and obviously there are many scratches on the car which no one told us before we picked it up. And there was a towel left inside the car.

Pros: Website was easy, friendly staff

Pros: Efficient and friendly

Cons: Minimal wait time

Pros: Easy to use free upgrade

Cons: No staff at airport

Pros: There was a rental agreement in the console and a used coffee cup in the holder at the back seat from a previous hirer also the back window appeared not to be clean because of the wiper marks.

Cons: Wish we had a clean van and didn't have to write these comments. Overall it was a great van to drive.

Pros: Friendly staff, clean car

Cons: Takes longer time and walking distance to pick the car.

Pros: Customer service was good.

Cons: The car was overdue a service by almost 10,000 km! Was told by the agent when returning the car that it shouldn’t have gone out!

Pros: Super friendly and very straightforward process. Only took me about 5 minutes to pick up the car.

Cons: The hassle of having to go to domestic to pick the car up, and when we had our flight home we also dropped it off at domestic, before being told we could drop off at international. A whole hassle that could have been saved via communication. However staff were absolutely lovely and couldn’t fault their service

Pros: Very good to deal with and I will rent another car again in October, the in built gps was extremely important to me Cheers

Cons: Also, there is no phone number or contact information that I found on my reservation. Never again through a third party and definitely not again with DiscoverCars!

Pros: Very friendly staff. Now worries kind of attitude. Had us take pictures of the vehicle before driving so we could evidence any damage done by someone else... which there was. So far they were receptive of the photos we provided and we feel good.

Cons: No one was at the drop off because it was before hours so I can't be sure that they won't penalize me for the minor damages I noticed.

Pros: Discover Cars/ SIXT The collection booth was very conveniently located with the other big car hire companies at Brisbane Airport. Amna excelled expectations as she was super knowledgeable and swift with the paper work. She even appeared at the cars later making sure all customers were satisfied. She kindly upgraded up to a Hyundai Kona which was very modern and smart-looking with charging ports and LCD screen Radio.

Cons: We found the shocks of the Kona made for a bouncy ride in the backseat which was uncomfortable on the rural roads.

Pros: Professional freindly

Cons: All good

Pros: Ccompetitive prices

Cons: All good

Pros: No problem extending rental following flight cancellation.

Cons: Unable to print agreement at arrival, so only received email copy.

Pros: Easy drop off

Cons: Had to transfer to domestic terminal to pick up. No satnav!

Pros: Easygoing, friendly staff with no hassles. Pick up and drop off was great! We had a tired, cranky 3 year old with us so the no hassle and quick pick up was greatly appreciated

Cons: Car seat hadn't been cleaned properly. The vehicle itself was good, but too much safety gear and time spent trying to control everything via a touchscreen. I found it distracting when I was trying to concentrate on the road. This is more an issue with the car than SIXT itself

Pros: Friendly and honest

Cons: Nothing

Pros: SERVICE WAS VERY GOOD LOTS OF INFO

Pros: Clear information provided by the representative

Cons: They we able to provide us with a hire car earlier than we had requested

Pros: Was excellent

Cons: No complaints

Pros: Excellent

Cons: Excellent

Pros: The price was good ,the desk just at the airport and opened late

Cons: We waited a long time at the desk beacause there was only one agent and customers behind us. We arrived at the airport at 6 pm and got out of the carpark at 8pm !!! The car was not very clean as we are used to but it was ok .It would have been great to pay online the car so we can pick up the key in a box when arriving and go straight to the carpark.

Pros: Very helpful

Pros: Efficiency

Cons: Great but just had trouble getting hold of the appropriate service and had to make a phone call which cost me.

Pros: the drop off process was relatively simple, which is critical when trying to get into the airport.

Cons: as we arrived earlier than anticipated, they refused to grant us access to the car an hour early, unless we agreed to pay an extra day of car hire.

Pros: Service was great. Had to wait a bit for our car but it was a busy day.

Cons: Service was great. Only complaint, I ordered a Toyota but got an LDV. First LDV I have driven don't to ever do it again.

Pros: Awesome customer service, and enjoyed my trip with the beautiful rental for me and my family from cairns, vIsiting for Holiday. Car was a 10/10 👍🏽

Pros: Polite and customer satisfaction.

Pros: Simple procedure, lovely vehicle exactly what was advertised

Cons: Felt uneasy just dropping keys off in box at airport 😅

Pros: Staff was very friendly…. Especially at drop off

Cons: Service was good. Unfortunately drop off and pick up locations were not clear. Rental car had a few design flaws. Not rental car company fault though.

Pros: Rep was friendly and helpful

Cons: Our car could have been cleaner. We found some trash left behind and the rent agreement from previous renters

Pros: price and professional staff.

Cons: n/a

Pros: Competitive price compared to cars hired at Brisbane Airport.

Cons: We got lost finding the collection office.

Pros: Good reliable car provided, up to my expectation

Cons: I couldn't collect my car from International terminal airport, took me another 30 minutes for getting to domestic terminal for collecting my car. And caused me a delay for attending the meeting.

Pros: Car within walking distance to office.

Cons: Usually have rep check condition of vehicle in our company. No check made. Could have done with a quick run down on computer in vehicle..

Pros: They were great

Cons: Nothing

Pros: Friendly quick service and knowledgeable about the vehicle.

Cons: Nothing

Pros: Friendly & helpful staff

Cons: International Airport not manned - had trouble finding bus to Domestic Airport

Pros: Efficient and helpfull

Pros: Nothing this time. Very distressing and upsetting. Ruined our trip for us due to the pick up of the vehicle.

Cons: Absolutely shocking experience. Worst by far. I will never hire through sixt again. I travelled alone with 3 young children, my daughter is autistic. I chose this car solely on being able to collect from international. When we arrived there were no staff at the desk we had to wait to catch a shuttle which i needed to avoid with my autistic daughter. The pick up was so far away there were no trolleys at domestic terminal for my bags and 3 car seats and were late to our suprise party due to it

Pros: Excellent

Cons: Nothing

Pros: Nothing. They were rude when arriving, telling us why it wasn't their fault for us having to travel between terminals. They then told us that we'd voided our whole contract because we were travelling with boards on the roof using a roof rack setup that I have travelled the world with and never had a problem.

Cons: nothing.

Cons: The drop off was very difficult to find and there was no one around to help, the key drop off was a small box difficult to locate

Pros: Great experience and they offered an upgrade to a prestige car at a reasonable rate

Cons: Nothing

Pros: Prompt and efficient

Cons: NA

Pros: Quick and easy pick up and return

Cons: Car wasn't clean

Pros: Very helpful Sixt employee. Robert.

Pros: How quick and easy it was

Pros: Friendly & simple

Cons: Nothing

Pros: Very understanding and helpful

Cons: They helped hire a car.

Pros: Car was wonderful, the rental process was quick and easy

Cons: I didn't like that we had to pay a bond on-top of driver insurance.

Pros: Desk service at Brisbane domestic airport was fantastic

Pros: The upgrade.

Cons: No one at the office at pickup time and they blamed me for that.

Pros: Very friendly and helpful staff at airport location.

Cons: n/a

Pros: Very efficient and quick.

Pros: Easy - no hassels

Pros: Mint and clean vehicle

Cons: Because of staff shortages the counter may not always be manned at BNE international terminal.

Pros: Professional and easy-going if the car that you’ve chosen is not there they gave us an upgrade which was 10 times better than the one that I chose lady behind the counter was very professional and helpful in all ways couldn’t fault anything

Pros: Very nice agent who upgraded us and waived second driver fee

Pros: Lovely friendly staff

Cons: Just made me feel at ease

Pros: Efficient

Cons: Efficient

Pros: Brand new Mercedes was great

Cons: Nothing bad to report

Cons: I ended up paying so much over the quoted amount. Absolutely disgusting

Pros: Car was new and clean

Cons: No service personnel at counter and I spent 1 hour waiting for my car to be picked up.

Pros: Polite, courteous and efficient.

Pros: Great people to deal with very accomodating

Pros: they answered the phones every single time without any concerning wait time

Cons: I havent received my bond back yet, only 4 days after drop off tho and I think it did stipulate on the rental agreement it could take up to 10 days or similar.

Pros: Don’t book car with them they are thief’s

Pros: Very efficient

Cons: Too many cars at dropoff

Cons: They don't offer their customer any flexibility. We booked for the pick-up at 5pm. While we arrived earlier at 4pm, if we pick up the car at 4pm, we'd have to return by 4pm on the returning date. And I was told if I return the car 2 mins over 4pm I'd be charged for another full day. Their next door competitor Hertz would give you 1 hour prior to the hiring start time and 1 hour after the hiring end time.

Cons: No-one at counter when flight arrived. By the time I left there were 4-5couples waiting.

Pros: Car excellent value

Cons: Computer broken at reception delayed pick up

Pros: nothing

Cons: My flight was delayed and I arrived at Brisbane airport at about 11:40pm. By the time I got to the SIXT collection area they were shut. I tried ringing them but no answer. I left a message that I would still like to collect the car the next morning. When I spoke to them next morning they had cancelled my booking and had no alternative cars available. Never use them again.

Pros: Quick & easy

Cons: We tried to book through Sixt website but were redirected to third party website. Only discovered this when we went to pick up the car. We would rather deal direct

Pros: Amazing customer service, very friendly

Cons: Nothing

Pros: Fast, efficient, easy to collect & return and a Brand New Car

Cons: Nothing