Snap at Auckland Airport

Pros: Friendly

Cons: Pickup insurance, ..

Pros: Fast and effeciebt

Cons: The car was very dirty both inside and out. The front interior window was very hard to see out of when the sun shone as filthy. The amount of bumps and scratches were not as expected on a hire car.

Pros: Agent was honest about a pre-existing condition (dent) of the car. I was so nervous when I picked up the car ( coming from the US, we drive on other side of the road) I forgot to examine the car prior to leaving the lot. When I finally saw it, honestly didn’t know if the dent occurred with me or previously. The agent pulled up photos of the car and the dents were there prior to me taking the car. I was majorly relieved. I thanked him very much!

Pros: Easy process

Cons: I booked through discover cars and bought the full insurance. I also had to buy the full insurance from snap because I didn’t want the hold on my credit card due to my country limiting USD. I wish this information was available before I booked, that I would need to buy the full insurance insurance from snap in order to avoid the hold on my credit card. However it was great.

Pros: Friendly staff

Cons: the car we rented did not have a USB port.

Pros: Everything was god apart for the car was a bit small for our group and our luggage

Pros: It would have been hard for it to be better

Cons: I had to rely on the agents photos of the car with out seeing them as I did not have internet. access at the pick up time

Pros: Shuttle was full so had to wait another 20mins foe next one

Cons: Car shown online was not the car they were giving me

Pros: Cheerful staff

Cons: Efficient

Pros: Wonderfully fast pick up and drop off, great quality car for a very low price.

Pros: Everything is as advertised. Airport pick up shuttle is efficient and friendly.

Cons: Would like a copy of the vehicle condition inspection which was done before we picked the car up. That said, there were absolutely no issues with the drop off process.

Cons: Very old car, old model, a bit smelly, damaged seat’s back cover, damaged carpet under driver’s seat, one of the turn signal of the rear mirror is not working. I even found an empty bottle under the front passenger seat. I doubted that did anyone clean and check the interior of the car.

Pros: Fast and friendly.

Cons: Nothing.

Pros: Excellent service at excellent price!

Pros: The vehicle itself was good.

Cons: Pick up procedure (stated above).

Pros: Great car in great conditions. Friendly staff that helped me connect my Carplay on the car and answered all my questions.

Pros: Dealing with both River and Sam. Please thank them

Cons: I couldn’t use navigation

Pros: Nothing

Cons: Lying thieves

Pros: perfect car, clean and performing

Cons: Nothing

Pros: Easy and efficient

Pros: very personable & seamless

Pros: Efficiency and quality

Pros: Service was excellent, very friendly and reassuring

Cons: A bit slow

Pros: Easy process

Pros: I asked to return the car earlier they worked with me to refund me the difference.

Cons: they didn't check the wiper blades quality before they gave me the car, I end up driving with wiper blades that do not clean the windshield and the squeak horribly

Pros: Fast service, clean car

Cons: no cruise control, closed earlier and I had to walk to the airport with my luggage.

Pros: I was able to get through to the agents on the phone but wasn’t all that helpful except for the lady who helped me find directions.

Cons: 1. Pick up directions on the email should simply say follow the signs to ‘shuttle’ at the Auckland airport instead of the very wordy description that was confusing. 2. The car I received was very old and was very difficult to drive due to the fact that it didn’t have navigation / CarPlay or even a backup camera both are safety issues. On a minor annoyance, the car was all in Japanese which I had to play around a lot to even get the Bluetooth to work for the radio.

Pros: Staff at Snap were superb! Friendly and professional and very efficient.

Cons: The car (Toyota Highlander)was booked reasonably late in peak season. It was expensive for the age and condition of the car- 2017 model, about 125,000kms on the clock and had many scratches and bumps. There were no mechanical problems. We loved the fact that it was a lovely big car with lots of space for everyone.

Pros: Pick up service was easy & staff were helpful

Cons: Drop off service was not great. We needed to drop off early & hadn’t realised that office didn’t open until 8am. We arrived at 7.20am, all lights were on & all doors open but nobody around. After 10 mins somebody turned up (obvs been to buy breakfast sarnie) & wasn’t helpful at all. We understand office/ shuttle service didnt open until 8am but they should have a drop box that you can put your keys in. The guy took the keys reluctantly & left us to book an Uber. Customer service = zero!

Pros: Good,friendly and efficient

Cons: None

Pros: Fast and friendly

Cons: Everything was great

Pros: Transfer from airport terminal.

Cons: Car seat provided with the rental car was filthy and would not fix securely into vehicle. Had to rent alternative car seat from elsewhere. SNAP did provide a refund for the car seat rental.

Pros: Very good service, the crew is just exelent

Cons: Got there and in no time got the car, brougth it back and it was just the same, eficiency is exlelent, good team

Pros: The car model was excellent value for money, way better than other companies. Staff were cheerful and friendly. Nice offices not too far from airport.

Cons: We waited a while to pickup - lots of people and there didn’t seem to be enough staff. It was a regular Thursday afternoon so I was surprised by that. On pickup on Sunday, there was a queue of people and one person serving. When we arrived there was no indication where to leave the car and no one came out for keys. At other car rental companies, someone comes out for the keys. That said, the vehicle was a lot better than at other companies and so I’m happy overall.

Pros: The car was in great condition, had Apple CarPlay so navigation was a breeze.

Cons: Could have used the after hours drop off info up front to avoid having to call to figure out what to do.

Cons: They over billed me

Pros: Quick and Nice personal

Cons: Quick and Nice personal

Pros: Sam was great and friendly

Pros: Friendly staff.

Pros: Easy and quick to pick up and drop off. The car was ready for us and the agent didn't try and upsell.

Cons: The car was a bit tired - it had over 100,000 kms on the clock and the seats were uncomfortable.

Pros: All good and very efficient overall. Pick up experience a little onerous because the office was busy and we had questions

Pros: Convenient location

Cons: Friendliness of the rental agent. After a long flight, expect a little bit of empathy and smile

Pros: Friendly.

Cons: Car needed claening before pickup.

Pros: Once in contact went fine.

Cons: Difficult to get hold of, short office hours by world standards

Pros: Drop off was seamless. No hassle about trying to upgrade or buy their insurance (I have full coverage through my credit card company)

Cons: We had to wait well over an hour for them to find a car for us from the lot. They couldn’t give us the one they had planned on because it was a long term rental. (They should have known this already as it had been booked 6 months in advance!) We also were charged a $50 fee for a speeding ticket admin fee even though we were the ones that had to go to the New Zealand website and actually pay the fee. I don’t know how justify charging $50 for sending us an email.

Pros: Excellent shuttle service.

Cons: Nothing.

Pros: Perfect

Cons: Nothing

Pros: Easy pick up and drop off. No fuss.

Pros: Net

Cons: Great response to query. Ada handling the initial booking was particularly helpful and responsive.

Cons: drop off was supposed to be open till 5.30pm but was closed when I arrived at 5.20pm. There was therefore no shuttle - fortunately I had dropped off my wife and bags and had left myself enough time to walk back. Disappointing end to what was otherwise an excellent experience.

Pros: Car given to us was in immaculate condition. Very straightforward process both at pick-up and drop-off. Definitely recomrended!

Cons: Nothing, if we ever come back to New Zealand, Snap Rentals will be our first pick!

Pros: Car in good condition and very clean. Dropp off was fast and simple.

Cons: Shoking that no late pickup was arrange, and stuff accused us for being late and not informing them "from the plane or tarmak" that the flight is delayed... Disappointing service awarness.

Pros: Helpfulness Condition of the car Refunding

Cons: Pick up at airport was mixed up

Pros: Very firendly and helpful staff

Cons: Having to wait an extended period for car to be detailed prior to being able to depart

Pros: Agents were friendly and helpful. The car was very affordable, got great gas mileage, and was reliable for a long journey!

Cons: Car had some interior stains that could be cleaned, written pickup instructions were poor, and Snap didn’t have chains available, so I had to pay NZ$125 to buy them.

Cons: The car we received smelt like spew. They tried to cover it with air freshener, but it lingered in the car for the whole 2 weeks we had it. Was disgusting. We even bought car scents/fresheners and wipes to help get rid of it. Not pleasant when it’s to cold to drive with the windows down.

Pros: Pick up and drop off from the outlet to the airport was the best.

Cons: They were not able to provide clear information about the way charges were calculated.

Pros: To be honest there wasn't much, only both the shuttle drivers were really friendly .

Cons: we arrived befre after hrs, we were told our shuttle was on its way after 3 calls & waiting 45mins, they said our car was moved to after hrs. we arrived at after hrs the lady at the desk so extremely rude asking as what the Rego, we said we didn't know & again with and eye roll asked "what's your Rego" I then told her no.one told me.. the car was damage, the boot didn't work properly and the cars seats giving were dirty & stained.

Pros: Snap rental agents were very friendly and kind. I’m not sure who dumped the old car on three women but if it was snap rentals or discover cars either way it was shocking to have a nine year old car.

Cons: Snap rental overall was great.

Pros: Good value for money

Cons: A bit disorganized at pickup. It wasn't made clear to me how to get to the dropoff point, given the change in roads.

Pros: Good price and modern new car. Very close to ariport. Friendly staff.

Cons: Took too long to be picked up from airport. 40 minutes waiting and then not enough room for all passengers. External mirrors were not clean

Pros: Our windshield had a stone chip that must have occurred sometime, somewhere on our trip. We were unaware of it. The agents discovered it and were honest in their assessment. We were grateful.

Cons: Nothing

Pros: Good service. Provided us with everything we need to know I love their online checking service. Made it soo much quicker to pick up the hire car without all the paperwork involved.

Cons: I didn’t like the fact that if you drop the hire car off before or after business hours a charge of $50NZD will be applied for the shuttle and admin cost.

Pros: Car was very clean

Pros: helpful staff when we had a problem

Cons: Delayed pick up and no explanation given regarding the vehicle.

Pros: Friendly staff, rapid check in and check out

Cons: Couldn't properly read the speed on the car as the plastic was blurred/damaged which was not good!

Pros: Great team. !!!

Cons: Experience is fine. It gets annoying the amount of time going through terms and conditions that have already been agreed. The 2k bond needs to be stated up front, not a surprise

Pros: Price

Cons: Timeliness and condition of vehicle

Pros: friendly staff

Pros: Rather fast, productive and explained our policy and regulations well.

Cons: They almost charged us for a second insurance but we were able to not pay extra for the full coverage we l already had. Online check in was helpful but wanted me to pay for a second coverage so I checked in at the counter.

Pros: Cheap and good car

Cons: Felt left alone to figure stuff out.

Pros: Quick, efficient, easy to communicate

Cons: It was really hard to get through the phone when I wanted to extend the rental, but after all I managed

Pros: The transportation to and from the Airport was very handy and efficient.

Cons: Took too long to pick up the car and seemed quite disorganised. But would definitely use them again.

Pros: Friendly staff

Cons: Smell of cleaning product used in car

Pros: Staff were great, well organised.

Cons: Service was good, car was okay.

Pros: We changed our rental to a one-way from Auckland to Wellington. At which point we purchased nonrefundable flights from Wellington to Queenstown. When we got to the airport, it was two hours before we were actually at the Rent-A-Car counter and are informed we cannot drop the car off in Wellington, although our voucher says we can. So we decided to keep the car and turn it back in there at Auckland and we purchased tickets from Auckland to Queenstown, so we lost our original flight fares.

Cons: Then I received an email stating the car was past two and I needed to turn it in immediately. Do watt? Where in mid island driving around and no possible way of doing that. So I emailed back that we we would be there on the day we said we would be back, which was on the 22nd. And we did.

Pros: The representative was very helpful though the reservation was incorrect… since we had to cancel, she encouraged me to ask for a refund for the insurance coverage.

Cons: N/a - we did not rent a car

Pros: very nice people

Cons: I hope I get my refund for AA call out and plus the cost of the new battery

Pros: It was easy and efficient

Pros: the car was fine for what I needed

Cons: pick up was useless - I had to ring twice and then we were in to after hours so I was charged and extra $50, drop off - they sent me to the wrong place!, car was 10 years old and very scratched. not a problem but nobody checked car over with me for damage before I took it. Sat nav was very out of date, and could not be attached to windscreen

Pros: the staff, the time for pick up and drop off

Cons: I expected the car to really provide space for 3 luggage as advertise but you had to have a small suitcase to put on top of the other two, we were barely able to put our luggage so forget about hand luggage. so we had to have some bags all the time at our feet.

Pros: Nothing

Cons: Poor state of car. Poor customer service. Late essential emails regarding car collection outside of normal hours. After hours service poor and when trying to arrange collection of car the agent Hu g up on me! Poor service from start to finish

Pros: Curtesy

Cons: Long wait for shuttle bus to pick us up from airport on our arrival in Auckland

Pros: Henry was friendly and efficient

Cons: The shuttle driver was more interested in sitting in the van texting rather than opening the doors and loading the clients

Pros: Quick call response

Cons: Condition of the car, provided quite a old car

Pros: Friendly people at the counter. Almost brand new car

Cons: Pick-up at airport was not as described, and not at the spot as described. Took long time to sort it out, and then go to another pick-up pklace, and then waiu\iting for the shuttle. Altogether 45-50 minutes

Pros: Dealing with Snap staff was easy.

Cons: Dealing with the sister companies snap uses were terrible. Discover car refused to refund our deposit despite a clear mistake on their part. We had no car due to to flight delays and nobody would help us. The staff were so rude. Terrible rvice skills. I called 3 times to make sure when we dropped vehicle off at 4am there would be a shuttle to get us to the airport. When we arrived to drop the vehicle off nobody was at aeroparks. we waited 45mins before someone was able to get us to the airport.

Pros: They upgraded the car because of the issue below.

Cons: They were short staffed on the day and we waited an unreasonable time for shuttle from the airport

Pros: The staff.

Cons: Picking the car up instructions was not simple nor was explained. I followed the directions on the instructions, called for assistance on the phone lines given and all I was given was an automated machine.

Pros: nothing

Cons: because you confirmed my booking - I was late out of the arrivals and could not get anybody to turn up with my car - left me stranded at the airport - I hope you have NOT charged me

Pros: Friendly

Cons: Poor contact communications at airport pick-up.

Pros: Friendly and efficient staff

Pros: Was a great drive once we got on the road

Cons: The instructions on your email to find you at Auckland airport are outdated, had to use someone’s phone to ring and then someone tell us where to go. Also had issues using the automatic car had no instructions how to start eventually worked it out.

Pros: Quick and easy to pick up and drop off. Great customer service.

Cons: Nil

Pros: Reasonably cheap

Cons: Poor communication around pickup - usual branded van was out of service and there was no communication about what the replacement van looked like.

Pros: Online and ease if collection after hours.

Cons: Nil

Cons: Need to pay extra 60$ just for car seat meanwhile others just cost below 20$

Pros: Friendly, fast and easy to deal with and ended up getting a better car than we expected.

Pros: Sorry, can’t answer that

Cons: Practically all

Pros: They were busy so it was a bit slow but they were doing a good job. Very happy with car.

Cons: Busy at check in & check out

Pros: Very friendly

Pros: Ver welcoming team at the airport.

Pros: Great staff.

Cons: Car was a little bit older than I thought it would be.

Pros: Friendly staff

Pros: Friendly staff.

Cons: The car had a battery fault. Intermittently would completely lose power. We emailed, but heard nothing back.

Pros: fast service. Car's engine was in good condition.

Cons: Car's body and inside seats were in bad condition.

Pros: Hybrid cars are easily available.

Cons: Limited hybrid car models and the car rental location is not easy to find.

Pros: Went out of their way to help

Cons: The only thing was we were told to wait outside airport but not told to get onto a shuttle bus so waited for quite awhile before we realised

Pros: Fuel Economy. Great car to drive

Pros: Ophalen op de luchthaven. Snelle en prettige afhandeling. Vriendelijke mensen.

Pros: Friendly staff

Cons: Pick up n Drop off outside airport.

Cons: We didn’t realise we had booked through a 3rd party and it was confusing trying to find our pick up shuttle. Finally realised it was with Snap which I thought was some sort of scheduling tool at first. Also, the Snap staff couldn’t help me with insurance questions because again it was booked through a 3rd party (Discovery) but we thought it was with agent.

Pros: Friendly and easy

Pros: No

Cons: Not confirm and take money from credit card , so rude action

Pros: Cheap, rental, staff great

Cons: I didn't realise the car was older..

Cons: Due to lockdown had to drop off the car keys in a slot as the branch was unattended. Then found that I had been charged $39 for fuel for the car supposedly being not filled up with fuel. Car was full when I returned it but they sent a photo from the next morning saying it wasn't full. No reply to inquiry either. Poor.

Pros: Staff were fantastic and polite

Cons: I paid twice for insurance. I paid the Discover Cars AND I paid Snap Rentals or I would have to leave a $2000 deposit.

Pros: Loved the Hybrid

Pros: No hassle service - it was easy to pick up the vehicle and was ready to go. The after hours service is also great providing airport to vehicle shuttles.

Pros: Efficient

Cons: Everything good, could possibly have longer open hours

Pros: Efficiency

Cons: Excellent

Pros: Value for money

Cons: No explanation was given regarding the car being a hybrid in fact the young lady on the counter looked at me like I was stupid to know nothing about a hybrid car. Also road works in the area made it very difficult to find the office with detours in place.

Pros: The process was straight forward

Cons: The car I had was pretty dinged up but functioned well

Pros: Nothing to complain about but value for dollar spent

Cons: Quick & easy

Pros: Quick drop off

Cons: Pickup was horrible. Waiting close to an hour to be picked up which involved 3 calls when the location of the car rental is only 10mins away. The driver that picked us up didn't even receive a notificaiton from the call centre but was only prompted when I used their webpage on pickup that triggered the driver to pick us up.

Pros: Friendly polite staff.

Cons: car wasn't full of fuel - returned it full but no compensation. I think it may have been different if it was the other way around. I could have returned it at the level it was marked at but thats difficult to do if you adding petrol to a car you don't know!

Pros: The prompt shuttle pick up and drop off

Cons: Not flexible with check in. Why does it have to be the credit card holder who picks up the car? Did not get a price reduction I had to reduce my booking by one day, $2000 security was excessive cf other companies. Tried to save time by checking in online the night before then had to REPEAT all actions at after hours depot. Snap Rentals is in the dark ages!

Pros: Great company, easy to deal with

Cons: I wish I found them without discover car as a third party.

Pros: Older style Toyota hybrid went well and was very economical

Cons: Nothing

Pros: I found the staff to be friendly, helpful and efficient. They didn't have the model car I had ordered but they managed to clean, wash a returned car which was my preferred model. I didn't mind waiting.

Cons: On inspection of the vehicle it was heavily marked and scratched with some denta. I took numerous photos so that on return of the vehicle had proof that the damage was there prior to me. I was told I didn't need to take photos as they knew thw condition but I wasn't happy to accept that. The car could do with some repairs or replacing. The upside is they accepted the car on return without any issue.

Pros: Poor quality car

Cons: Poor quality car - filthy interior and damaged exterior

Pros: staff were cheerful and fantastic,

Cons: Staff member went around the car and took photos of all dents etc. but we still worried about the car return process because there were quite a few dents but all was good staff were great. Hole in drivers floor mat was dangerous perhaps could have been checked a little more thoroughly before car was rented out.

Pros: easy to pick up and drop off the car.

Cons: the rental car condition was not good.

Pros: they could offer a car hire after hours from the airport

Cons: having to go to an unknown destination in the dark

Pros: Airport pickup and drop off, one easy phone call and they were their within 10 minutes.

Cons: I have no quells about Snap Rentals, excellent all round service.

Pros: Friendly & easy to get through

Pros: Very quick pick up and drop off

Pros: Very friendly and helpful

Pros: They took photos of car with all the dings. Friendly staff

Cons: The seats were covered in stains and was very off putting

Pros: Everything was simple and quick.

Pros: Very friendly and helpful staff

Pros: Fast efficient and friendly

Pros: some staff are good.

Cons: I have rented three times car from Snap Rentals and had twice good clean cars. but I had once a very poor condition car : hole on the body and yellow watermarks are all over the front and back seats.

Pros: Affordable rental cars, affordable insurance and they make sure there are no hidden cost.

Pros: Awesome service friendly staff

Pros: Friendly

Cons: Easy communication

Pros: Fast and easy transaction

Pros: Very friendly, straight to the point and helpful

Pros: Wide range of vehicles for different price groups

Pros: Person centered

Pros: The team were very friendly and helpful. I like the use of an electric van for collecting and drop-off of customers.

Cons: Just little things... no parcel tray in the boot meant my belongings could not be hidden in the car which is a temptation to thieves. The inside of the windscreen was smeared. A lovely lady spoke to me when I started the car... I don’t know Japanese so don’t know what she was saying. The radio had no Bluetooth unless that was in Japanese to.

Cons: The remote batterie for unlocking and locking the car was flat so o and to do this manually

Pros: The car provided was very fuel efficient

Pros: Free pickup and drop off

Pros: Friendly easy to deal with and helpful staff

Cons: Nothing really.

Pros: all professional

Cons: ordered a hybrid, got something else, complained, no compensation

Pros: free pickup & drop off after the rental

Pros: The driver picking us up was excellent. Polite happy attitude obliging. The office woman was fantastic. We were not happy about a couple of issues and she corrected it straight away. Very professional and excellent customer service.

Cons: I am not sure if this is a fault of snap but we did not appreciate finding out out booking was through a 2nd party not direct with snap. The booking was deceiving because we paid for full endurance then once we arrived there was a $2,000 holding fee. We were not happy as this is not fair to your customers as renting with your firm on line is not transparent. At no time whilst booking does a big sign come up if you continue to book and pay full insurance you will be charged $2,000 holding fee.

Pros: I was so impressed with the Customer service the young guy was so easy to deal with, so friendly & so accommodating

Pros: Quick and easy

Cons: Unable to contact anyone via messenger or email and no option on phone line

Pros: cheap and no mess

Cons: car a bit rough. But thats ok cause the price reflected what we got

Pros: Quick service

Cons: After hour call Center is not great

Pros: The staff were fantastic

Cons: Quick pickup in and out

Pros: Price is great affordable

Cons: I think there was nothing which i do not like

Pros: Pickup from airport was easy, and within good time

Cons: Car wasn’t cleaned at all. Had a film of dust over the whole car. Cars registration was expired in April and we hired the car in July. Very pushy toward insurance and we had to pay a $2000 bond, then they didn’t want to come out and agree on existing damage when we got the car.

Pros: Friendly people and easy pick up and drop off

Pros: On pick up staff was helpful

Cons: Only 1 staff at pick up, waited 25-30minutes to get the keys & paperwork. Car was not clean snd was old model. Won’t be using then again.

Pros: Service, price, value.

Pros: Very efficient the car was waiting.

Cons: Nothing

Pros: The customer was great.

Cons: Choice

Pros: Fast and swift

Cons: Too far pickup from the city, extra fees for dropping in the city

Pros: Nothing. They were rude & arrogant

Cons: Nothing. They were rude & arrogant

Pros: Friendly and cheerful staff. Happy to help and car pick up would have been quick.

Cons: Nothing.

Pros: What i filled in says a lot. I proberly won't hire a car tru Snap. Cheers

Cons: If people coming in asking a question. Snap rental stuff are leaving the room and leaving your order for taking care about other people... They dont have a clean system dealing with customers.