Sonic Car Rental at Orlando Airport

Pros: Nothing

Cons: On arrival at the airport we tried to call Sonic as instructed but took several attempts to get through. 20 mins wait for pick up. On arrival we were told the car we had booked several months ago was not available so we could either have a smaller car or be taken back to the airport. We took the smaller car. Another family who also couldn’t have the car they had booked went back to the airport. We were charged double the amount we had been originally quoted due to various ‘taxes’.

Pros: Sonic Car rental did not answer there customer service phone for over a hour! Waited while watching several rental services come and go with passengers several times!

Cons: Sonic Rental did not have the vehicle I had reserved nearly 2 months prior to my family trip. I had to walk to another Rental Service leaving my family and luggage at Sonic Rental

Pros: Location of Sonic Car Rental is a 15 minute drive from the airport. This is too much of an inconvenience when I had to return the car at 6am for my return flight.

Cons: There were all these additional charges at the counter. Another $15/day for highway tolls and they said it was mandatory or they would get fined. We were required to pay both $30 a day for collision and liability. Evidently in the state of Florida it doesn’t accept collision through your credit card carrier. Our $900 rental was going to end up costing $1500. I cancelled my rental and went somewhere else. I have yet to get my deposit back.

Cons: The agent would not accept our car insurance through Farmer's stating that we needed $300,000 in coverage. When we asked him why other car rental agencies have accepted our insurance in the past, he said that Discover Cars forces him to do this. We hired an Uber to take us to our hotel and found another car rental the following morning. This was a terrible experience. Change your policy or drop Sonic from your list of providers -- someone is wasting my time and that of future customers.

Cons: I had to wash the interior windows which had not been washed for a long time.

Pros: People were really nice and helpful, drop off was very easy and fast.

Cons: A lot of hidden fees

Pros: I declined the car due to hidden fees

Pros: The car was clean.

Cons: The scam you are running. It’s deplorable what you are doing.

Cons: Would not honor contract terms and condition language...

Pros: The service was false.

Cons: The information was incorrect and no paper work was handed to myself for any form of proof.

Pros: Nothing!!!!! It was a scam!!!! Called both numbers that we were sent several times before anyone picked up the phone!!!!

Cons: NOTHING!!!

Pros: Nothing

Cons: See above

Pros: The representative of Sonic were nice.

Cons: The overall cost of the car was 4 times greater than the quote. Will never use Discover car again.

Pros: Seems to be a small business and that's nice

Cons: Bait and switch - this company is a band of gypsies. $60 rental cost $400 because they require $300000 in property damage, no credit card insurance accepted - this is not anywhere in their documentation. They also pushed their toll transponders on everyone there, hard ("there's a $30 fine for every toll without a transponder"), even though all tolls in Florida were suspended at the time. Pickup took over an hour. This place is upper crooked and you should be ashamed of selling their services.

Pros: they were very professional, able to answer all questions.

Cons: fast shuttle service and quick to process rental. also assisted with extending rental at a reasonable rate due to a hurricane.

Pros: You and tour subsidiaries conned me ojt of 1000usd

Cons: Conmen.

Pros: Not alot. I was quoted £200 for the car but after toll pass fees ( that I didn't need or was explained to me properly) taxes and fees ended up paying £540 for the car. This is unacceptable. It also took way to long to do the paperwork for the car.

Cons: Discover car was a trap to a predatory rental company.

Pros: Terrible. The clerk was very nice as he ripped us off.

Cons: The price was definitely not what we signed up for. Sonic was in the middle of no where. We were told there was a free shuttle service when we booked but then sonic said it $65 per ride. They didn’t have a pass to pick up at the airport and were there illegally and pretended they didn’t speak English to try and get out Of the fine. We paid for insurance only to be told that the insurance coverage was no good and we’d have to buy their insurance which added an extra almost $550 to what we thought

Pros: Staff member was friendly

Cons: Not priced advertised, not car we paid for. They also try to add on toll charges that you can pay cash for or avoid toll roads

Pros: Nothing

Cons: Bad experience booking tbrough Discovery. Sonic rentals were deceiving about their fees. Charging triple the amount for 3rd liability compared to other known rental companies. They were late for pick up and wasted 3 hours of my trip. Their google reviews are fake! The main agent at Sonic by the name of Pedro tried to persuade me into renting the vehicle because according to him, I was not going to get a better deal elsewhere.I did get a much better deal, more than half the price compared to $500

Pros: Absolutely scammers

Cons: Scammers

Pros: WORST RENTAL CAR COMPANY IN PROBABLY THE WHOLE WORLD! THEY ARE SCAMMERS PLEASE LOOK AT YOUR VOUCHER BECUASR THEY DONT TAKE BUT 4 INSURANCES! YOU CANT GET AHOLD OF ANYONE YOU HAVE TO WAIT AT THE AIRPORT FOR OVER 30 MINS TO GET PICKED UP THE TOLLS THEY SALE YOU ARE A SCAM EVERY TOLL TAKES CASH OR GET THE FLORIDA VISITOR TOLL PASS PLEASE I LEARNED THE HARD WAY THE RENTAL WAS 80.00 ON HERE AND I PAID 380.00 PLUS A 300.00 DEPOSIT I WAS IGNORANT DONT BE ME AND DONT RENT FROM THEM THEY RUINED MY VACA

Cons: WORST RENTAL CAR COMPANY IN PROBABLY THE WHOLE WORLD! THEY ARE SCAMMERS PLEASE LOOK AT YOUR VOUCHER BECUASR THEY DONT TAKE BUT 4 INSURANCES! YOU CANT GET AHOLD OF ANYONE YOU HAVE TO WAIT AT THE AIRPORT FOR OVER 30 MINS TO GET PICKED UP THE TOLLS THEY SALE YOU ARE A SCAM EVERY TOLL TAKES CASH OR GET THE FLORIDA VISITOR TOLL PASS PLEASE I LEARNED THE HARD WAY THE RENTAL WAS 80.00 ON HERE AND I PAID 380.00 PLUS A 300.00 DEPOSIT I WAS IGNORANT DONT BE ME AND DONT RENT FROM THEM THEY RUINED MY VACA

Pros: Never doing again

Cons: Didn’t get the car , waited for 1 hour at the airport before calling an Uber .

Pros: They reached out to me before I landed and came to pick me up at the airport.

Cons: Once they took me to the location 20 min from the airport , I had no other option but to take the rental and the new hiked up price. Very disappointing and misleading.

Pros: I never got my car, they said that they had sold out of what I needed and couldn’t help me.

Pros: Friendly staff

Cons: Car required maintenance!

Pros: Excelente todo

Pros: Nothing. Seems like a scam, and we want our money back. We did an onlien reservation that took our money and never informed us about a very small selected group of car insurance companies that we had to have and were being forced to purchase insurance through you, even though we already we have quite a generous comprehensive insurance coverage.

Cons: Wasted many hours being shuttled to your rental location and back to the airport to get another rental with a more reputable company. Wasted our family time after a long flight. At this point, we would like to have our online reservation fee returned back to us.

Pros: Friendly service, Great price

Cons: Not all the car's functionality was available due prior people damage (carplay). The pick up vehicle was a bit long but generally expected.

Pros: Generally pleasant staff

Cons: The car we were supposed to be renting was crashed in the process of coming to pick us up, there was no shuttle available so our group had to be ferried in 3 separate journeys to the rental location, we were given the only cars that were available (one was significantly smaller than what we believed we had booked) we ended up renting the car they used to come and pick us up in, which hadn't been cleaned so we had to wait for them to clean the car before we could leave. Really terrible experience

Pros: Nothing

Cons: In addition to previous comments this agency mandates that you use their sunpass which is $15.00 per day

Pros: it was quick and effecient.

Cons: My car had expired plates which wasn't great, additionally i had to add extra insruance even though i have full $2 miillion coverage with my major carrier. I find this to be unaccetable. I had booked an SUV but instead received a midsize care which was not good.

Pros: Pedro was very helpful

Pros: That we had airport transfers

Cons: The hidden fees, cars not washed, toll prices, insurance prices, etc.

Pros: Nothing

Cons: Everything - tried to overcharge us to the tune of $300 and our friends $500 - On drop off of the vehicle - no shuttle to return us to the airport instead they ordered an uber for us - it was raining and we had all our luggage outside whilst the uber was 15 minutes away. Not the service we signed up for or expected for the cost we have paid ....

Pros: They were friendly, kept us informed and picked us up and dropped us where we needed to be with lots of info. Thank you!

Cons: Nothing!

Cons: Excessive charges incurred on drop off of car

Cons: trop de frais caché. les douanes beaucoup trop cher. nous avions des assurances et ils nous ont dit que ça ne fonctionnait. Nous avons dû payer beaucoup trop cher.

Pros: Nothing. We got fleeced.

Cons: We hit all kinds of hidden fees once we were basically a hostage to this rental agency and unable to make any other choice. The rental ended up costing us almost four times what DiscoverCars quoted us.

Cons: Communication the added on costs nickel & dimed

Pros: Staff were excellent, super accommodating and stayed connected via text making pick up and drop off a breeze

Pros: Pedro was quick to respond when we arrived. We didn't realize the location was away from the airport, so we would have called right after we landed had we known we'd be waiting ten minutes for him to arrive and another ten to drive to the company location, but he was as fast as he could have been.

Pros: It was a clean car. We were able to pick up the car after hours

Cons: Poor pick up at the airport. It's a small operation - not great customer service. Too many hidden fees. My charges at the end - are ridicioulous. I should have just rented with a major company at the airport. Charging people to use the (tolls) is not fair. There should be an option for people to opt out of this, and to pay for the tolls as they go. There was no mention of this additional fee when I was agreeing to the rental. We will not use your service again

Pros: Clean car in excellent condition.

Cons: Took a while for insurance but that's it

Pros: Friendly and fast

Pros: Service was ok but some hidden things that affected my rental

Cons: My insurance wasn’t recognized so I couldn’t end up renting from them

Pros: Nothing. Their representatives lie to you about charges and coverages and don’t supply you with a rental agreement stating the charges after the car has been returned. They then proceed to charge whatever they feel like to your credit card after the fact. Hundreds of dollars more then what was discussed when picking up the vehicle

Cons: Nothing. Their representatives lie to you about charges and coverages and don’t supply you with a rental agreement stating the charges after the car has been returned. They then proceed to charge whatever they feel like to your credit card after the fact. Hundreds of dollars more then what was discussed when picking up the vehicle

Pros: Car with several issues on paint and metal…

Pros: Ficou restando apenas 726 dólares e me foi cobrado 1272 dólares. Fui enganado. Preciso de ajuda

Cons: Ficou restando apenas 726 dólares e me foi cobrado 1272 dólares. Fui enganado. Preciso de ajuda.

Pros: Does not like at all

Cons: We were there first time with family and they all worry , we will not trust any more

Pros: Fantastic rental car company. Very easy to deal with.

Pros: Cheap. Car was nice and clean.

Cons: Took an eternity to be collected. Had to call multiple times to find out what was going on. Overaall took an hour from leaving the terminal to being in the car heading off. Dropoff was a little better - only took 40 minutes.

Pros: Vehicle was in great shape and clean.

Cons: Hidden charges at pickup. Being tracked by an Apple AirTag and not being informed of this.

Pros: Kind people.

Cons: I felt swindled.

Pros: All of the employees were friendly and efficient.

Pros: secret charges

Cons: SECRET CHARGES

Pros: Shame on this company for taking advantage on customer. The location isn't at the airport it's about 20 min drive. Once your there they tell you that since the vehicle comes with a sunpass it's mandatory to pay. The additional fees were double the rental. Additional fees added to $113. By the way make sure you bring with you insurance declaration page otherwise you'll be paying for their insurance to

Cons: Nothing. Dirty stained seats and vehicle had wheel vibration and maintenance light on.

Pros: The staff was nice and courteous

Cons: I had planned on paying 150$ ish for the care rental and when I showed up they charged me another 150$ for car insurance because they didn’t accept my insurance. I’ve NEVER had my car insurance rejected and I’ve rented a lot of cars. The car was ok, nothing special and shook when I got up to 70 mph. I was also told to vacume out the car before returning it.

Pros: Nothing.

Cons: I actually did not get the car because of all the hidden fees unclear charges and shady office in a back room. I lost my deposit.

Pros: It was a scam — not the cost of the rental. Bait and switch. Will report to attorney general.

Cons: Scam. Terrible experience. Would like refund

Pros: Very kind people

Cons: Time to pick up the car, additional costs

Pros: Very efficient and fast. Pick up from airport was not timely, but driver was very friendly and drove us for food before heading back to the office.

Cons: Mandatory costs that were not originally disclosed. Car was pretty tired looking.

Pros: The rental agent was amazing

Cons: Nothing about Sonic was bad. Didn't love their policy on car insurance but that was it

Pros: airport pickup and drop off

Cons: ridiculous fees, ridgid contract

Pros: I really appreciated the service provided by the team at Sonic Car Rental. My flight from Sydney to the US was cancelled and rescheduled, which meant my flight into Orlando didn't get there until late at night - after hours. Sonic Car Rental had a team member available who even picked us up from the airport and sorted out the car rental for us. The car was perfect for what I needed for my visit. I would definitely use Sonic Car Rental again.

Pros: Very helpful

Pros: They were nice.

Cons: Surprising charges are a rip off. They don't answer none of the phone numbers on the paperwork. They pick you up in a regular vehicle not a shuttle in a different area to where the shuttles picks up the customers. If I was out of the country I would have been like is this safe? Is it really a company?

Cons: Hidden costs wasn’t clear from the beginning. They charged tolls I didn’t take it. Try to call them and send message and ignored them totally

Pros: They were friendly and provided a clean vehicle.

Cons: - The price nearly doubled once we got there. They claim $300,000 is required in property damage for the insurance. When the purchase was made, it stated basic insurance was purchased. Up front AVIS was charging under $400 for a RAV4. We paid $550 for a Honda HRV that was to cost around $300.

Pros: Do not rent from this company! I’m not even sure this is an actual business that does car rentals! There is no landline at the business, there is no shuttle, bus, and a shady guy will communicate with you to try to pick you up in an unmarked vehicle, where no one has had proven background checks.

Cons: The entire experience was shady, and I did not agree to get into the vehicle with the person from sonic rentals because it did not feel safe at all.

Pros: Great communication, easy to deal with and friendly staff

Cons: N/A

Pros: Sonic Car has great communication with the customer

Cons: n/a

Pros: Good customer service very friendly.

Cons: Too much unexpected hidden fees that I wasn’t prepared for.

Pros: Nothing

Cons: They charged me several extra charges that were not disclosed. Despite the fact that I have my liability coverage, they insisted I need to buy coverage through them for a very high amount of $26 per day. Lots of weird and unnecessary extra charges.

Pros: Because i have a issue with my contract and the sonic representative never call me back also im calling many times

Pros: Clean spacious etc

Cons: Additional hidden charges that wasn’t given in the email. We received an email from discover cars advising balance to be paid on collection and this was massively inflated on arrival to get car. At this point it was 11pm, we had been travelling all day with 2 small children so had to pay it to get car to go to hotel otherwise we’d have just cancelled and went elsewhere.

Pros: Nice car

Cons: Hidden costs

Pros: Very efficient and clean car. Good customer service and very patient. My flight got delayed but they waited no questions asked. Good communication too and prompt

Cons: A lot of hidden fees! Your refund will take between 7-10 days before getting it.

Pros: One of the best rental car experiences I’ve ever had. Would highly recommend.

Pros: Successfully transported to and from airport. Easy to communicate with.

Cons: One thing after another, rental rate turned from 450$ to 800$ due to company's policy and fine prints and taxes.

Pros: The person who picked us up were friendly and courteous.

Cons: Time waiting to be picked up at the airport.

Cons: I booked the car for 154 $ I ended up paying 387 $ which was not expected

Pros: All that worked is picking me up from airport Based on overall experience it was more to puck my credit card than to provide service

Cons: Hidden costs with no explanation. Agent constantly has to “consult” some system to see how much to charge me for invented categories like “additional costs” Apparently in this agency intermediate SUV equals tiny Toyota. No road assistance that is promised. All in all - horrible

Cons: Do not recommend this company. I reserved a car, when I came to pick up the car they said that I must get insurance from them, even though my insurance has rental car coverage. Their cheapest insurance is $35 per day, although the website says $6.88

Pros: Franco is very helpful. He will go out of his way to accomodate your needs. And very clear about the charges.

Pros: Overall staff was friendly

Cons: Extra charges over the price quoted by discover cars. 154 on top is a bit of a joke. Plus I did pay for a tag which is a little bit of a rip-off 19.99 per day, they should offer a visitor toll pass.

Pros: The most important reason for the score is SONIC Car customer service. I even received a text from them prior to my arrival in Orlando, asking me for the preference of my car, etc. The entire team was quick in responding to the questions we had. They also explained everything in detail about the terms and conditions of renting the car to avoid any misunderstanding later on. Overall, a great experience, and wouldn't hesitate in recommending SONIC car to my family members and friends.

Pros: ended up not renting with them. canceled on the spot. due to extra fees and finally like a scam

Cons: ended up not renting with them. canceled on the spot. due to extra fees and finally like a scam

Pros: Friendly. Flexible with drop off times when we requested.

Cons: Stuck in a corner with toll payments. We only drove the car for 2 of the 4 days we had it but had to pay for the tolls every day. They aren’t helpful with the options just explain the best is the most expensive.

Cons: Charging me $50 to be picked up from the airport. Attempting to force me to purchase insurance and the toll monitor when I did not need either. I have my own toll monitor and I have USAA insurance. It should be stated up front what insurances are/are not accepted and what services are REQUIRED to rent a vehicle.

Pros: nice new car and great workers

Cons: not honest with their prices when paying online

Pros: Excellent service and very flexible if needing to change pick up times last minute.

Pros: Maria and Franco were helpful. Car was brand new and really good.

Cons: Unadvertised extra fees for tolls, will try and sell extra insurance (not required) Initial quote over £200 cheaper than initial quotes from big rental companies like Sixt or Alamo however after paying the extra toll cost ($14.99 a day) it ended up being slightly more expensive. However, overall service and car were excellent so less of a kick in the teeth. Discover cars platform should be more honest about these additional costs however so you don’t find out when you’re there.

Pros: Great staff, friendly and helpful. Meet and greet worked exactly as advertised. No major downside compared to on airport rental.

Cons: Sonic’s vehicles have a SunPass mini fitted so the prepaid lanes can be used; however, only if you agree to pay $12.99 per day or you have to stay away from any toll gate (you can’t use the cash lanes!) as the transponder could trigger the charge and you’ll get a $30 charge for your trouble. This makes the SunPass “facility” a serious inconvenience if you don’t pay the daily charge, which you are never going to recoup. Sonic should charge a flat fee for tolls, then refund what isn’t used.

Pros: Good service for pick up, high quality car

Cons: Felt like we was forced into purchasing more and spending more money when we arrivex

Pros: Declined the car because of price dispute

Pros: Efficient pick-up and drop-off service. Rental agents were very friendly and accommodating.

Cons: Quite a few small additional charges at time of pick-up which can add up.

Pros: Nothing. It's false advertisement. We rented an SUV, end up with a small mid size. With the hidden charges it was a little more than double the advertise prise, try to force me into buying their assurance telling me they don't accept Canadian assurance! They passe my credit card 6 time telling me it was denied when in reality it was the scanning machine! In overall we spend an hour and half just at the counter. The location of the office is very scary place

Cons: Everything, never again

Pros: I like the friendly service

Cons: I didn’t like that u didn’t take it tell us you didn’t take Canada insurance

Pros: Great first impression

Cons: It’s not what advertises. We were looking for a low range price car and ended up paying as much as if we rented the car in the airport

Pros: nothing

Cons: they nickel and dime you, very unprofessional, and shady. this place is a guy who has cars and rents them out. the worse experience i have ever had. DONT DO IT!

Pros: The workers were all great, very accomodating and helpful.

Cons: Distance from the airport and the fees were outrageous.

Pros: SonicCar is great. Thank You