Surprice at Venice Airport

Pros: Very easy procedure, knowledgeable staff

Pros: Absolutely nothing.

Cons: They provided no service and never even answered their phone. There is also no phone number for Discover Cars.

Cons: Wanted me to pay for the scratch that was already there.

Cons: Three hours to pick up car. Aggressive agents trying to upsell and challenge rental terms.

Pros: Surprised it's a scam

Cons: Doesn't exist

Pros: Despite having contracted insurance with Discover Cars, they made me contract their own insurance, claiming that Discover Car's insurance would not cover all the risks.

Cons: They told me that in the event of an accident with major damage, such as doors or relatively large dents, they would not provide a repair invoice, so Discover Cars insurance would not reimburse me for the repair costs.

Pros: The check out was really easy, all the checks were done with us there and the agent was very friendly, helpful and polite.

Cons: The check in was awful. We couldn't find the office and had to call several times. In the end we were late because the shuttles wouldn't take us from the airport and we entered up being charged a late pick up fee because of it. The agent was very rude about this and not helpful.

Pros: More or less forced to buy insurance so i could take the car i had ordered.

Cons: More or less forced to buy insurance so i could take the car i had ordered.

Pros: Car was great.

Cons: Attendant attempted to help us but then advised we needed to buy the insurance because no international license. Again signs at the airport were not existent and was very difficult to find the shuttle bus. Had to pay a taxi to take us to station. They refused to reimburse for taxi.

Cons: As a group of 8 we struggled to get the whole group on 1 transfer as the bus only held 8, the rental car had 23 damages on it that the agent hadn’t listed insisting we just photo them, they pushed heavily the insurance policy they sold, told us we had to pay a cleaning charge on collecting the car for when we returned, when we dropped the car back the rude representative spent 20 mins searching every damage to the vehicle insisting we show a photo of it from when we collected the car

Pros: Nothing. They are scam artists

Cons: Everything. Terrible terrible experience. Everybody who works here belongs in jail

Pros: nothing

Cons: cost, car, employe, customer service, etc.

Pros: Good service.

Cons: I reserved a Intermediate Elite Audi A3 or similar, JDAR but I found out they never have any Audi at the site and offered me a cupra SUV instead. It was not a Intermediate Elite or similar size of car. The say to return the car with full tank but I realized the car was only half full. Had similar experience when i rented car from autoone or surprice in Naples

Pros: nothing

Cons: The customer service agent lied to us to try to get us to spend more money. It was supposed to cost 280 Euro but they made up an excuse to charge over 1,000 Euro. So we did not go with this company.

Pros: Nothing, they are scamsters, they will just try and con you

Cons: They will give cheap prices and then will try and sell add on at the counter. Then they will not mark scratches and damages in the pick up sheet and take magnifying glass to find any damage and charge 500-100 euros for any damage which might take 20 euros and is normal wear tear. All the reviews across different platform contains scam and rip off. Please don’t go for this provider.

Pros: We were unable to collect the car from them . I didn’t add a member of the family have to do the booking online as at the desk was too expensive for another day to collect the a new car. Double the expenses.., when we were standing down, trying to solve the problem I have noticed we were not the only people with that issue.

Cons: It was hard to find the shuttle bus as instruction not clear.

Cons: At the dealership, they closed a credit limit of 1200€ and promised not to withdraw the money until we returned the car, but already on the same day the money was withdrawn from the account. In addition, during the delivery of the vehicle, the agent identified and photographed a scratch that was from a previous rental, but did not indicate this in the document signed before delivery at the office and said that he witnessed that we did not make the scratch. However, when we returned the vehicle,

Pros: WE didn't get the Audi A1 WE rent. WE get a bigger car (Ford puma) which IS clearly low end in comparison.

Cons: They juste not existed in our experience.

Pros: The agent was very nice to me. She helped me with everything and gave me the car I wanted. Most importantly she answered my calls, many times.

Cons: Nothing everything went well.

Pros: the customer service was good. The car was good.

Cons: We waited too long to pick the car after a long flight.

Pros: They are a scam. I was a little late to pick up my car because of a plane delay, and they said my reservation was canceled as detailed in the voucher. The voucher doesn’t say anything about this. Their way to resolve this was to attempt to charge me €400 more than my initial cost. The agents were very pushy and not helpful, I ended up going somewhere else.

Cons: They push car insurance and then basically threaten that scratches will be found if you don’t get the insurance.

Pros: The car was newer and exceptionally clean

Cons: This company model is designed to lure you with a low price and tack on exceptionally high fees from $100 to leave the country, $75 for an additional driver, $80 per day for additional insurance, $25 to wash the car, etc. You have to watch them like a hawk every step of the way. Additionally, their agents spend sooooo much time trying to explain extra fees options to each rental that it takes over 40 minutes to pick up a car and even longer to return it. Stay stay stay stay away.

Pros: The provider used scare tactics to try a sell additional insurance even though I purchased it through discover cars. They changed additional fees for late arrival even though we arrived before closing times plus car cleaning fees. Terrible service.

Pros: Nothing

Cons: Do not like them con you into buying something that you already have paid for and do not accept their upgrade.

Pros: Car was new

Cons: Cost of charges for small scratches that will not get fixed

Cons: The windshield wiper fluid did not come out so we could not use it to clean Wi dshield

Pros: Initially was attracted to the affordability, but you get the service you pay less for

Cons: The business is actually called AutoOne in person with no signage outside, so it was difficult to find. The agents have a bad attitude if you opt out of their insurance. Read the fellow google maps reviews.

Pros: Kindness, competence and availability

Pros: Nothing. Awful company

Cons: Tried to scam us. Useless. Hated every second of it.

Pros: the price

Cons: the service was awful 1. the guy called Samir who was handling our reservation did not accept that i am paying with my card the reservation and deposit and the driver is my friend only 2. he did not accept that i pay for car rental with debit card, require only credit card for that 3. he tried to charge extra for car cleaning but this was never mentioned he explained that its their new rule and we need either pay 22 eur extra or clean ourselves 4. they tried to charge us for previous scratches

Pros: The customer service by the agent at the desk

Pros: Quick

Cons: Nothing

Cons: No deposit has been returned. No emails are returned. Arrived 2 hours after our grace period due to our train being delayed and missing the connector. Tried contacting discovery cars but they emailed a blank information PDF. Stay away from both companies unless you like stress and ruining your once in a lifetime trip.

Pros: Autoone agancy at the VCE airport were super nice and helpful. The representative felt us perfectly, upgraded when he could, and even offerd us an option to pick up a car that just arrived, if it is clean enough for us. It was.

Pros: Nothing

Cons: Location far from airport. Slow to pickup car.

Pros: Two chaps when returning car ok.

Cons: Car wasn’t fit for purpose, fuel tank was empty, took an age to get to it and then waited an hour to be served. Tyre treads were terrible, completely illegal. They said on our return they would take it off road, should have been properly checked. Tear in one of the tyres and had to hoover the car before returning or be charged 20 euros.

Pros: Nothing

Cons: Everything from pick up place to getting an unwashed car, to then leave it back and be told that I have damage the car. TOTAL SCAM!

Cons: the car was clean inside but not outside, the car was given had scratches and small damages and the car had stickers of the rental company all over as advertisement and if i knew initially it had them i wouldn't rent it because it felt like I'm using car sharing or a company car but not a rental

Pros: Fast drop off at the end

Cons: Process to get the car took ages. They added a cleaning fee which was not on the original booking.

Pros: Once they got to us, they were good.

Cons: Slow, long wait at pick- up desk.

Pros: Agents spoke English. Good car provided.

Cons: Customer service not a priority. Only one member of staff behind desk. Information felt rushed and urgent so interaction was stressful. Couldn't drop keys off on return, nearly missed my flight because they took too long. Then charged an extortionate fee of €400 for tiny scratch of damage that I didn't even do! NEVER USING THEM AGAIN.

Pros: Prise en charge à l aeroport

Cons: La voiture était dans le plein au départ Demande de nettoyer l intérieur avant restitution

Pros: Quick drop off.

Cons: Terrible pickup experience. Charged extra and took around 30mins to get the car.

Pros: Friendly service and great value vehicle. Would recommend

Cons: Not easy to find and identify the shuttle pick up point and the office was very busy, so had to allow ample time on the drop off.

Cons: The car was not in good condition (cleanliness and damage), there are hidden costs not included through discovercars such as required car cleaning and very expensive limited insurance. Additionally the car was quite damaged which made the check in difficult as well as possibly expensive if you don't have insurance as any small missed scratch from the prior damage could cause issues. I recorded a video and took photos which eliminated most faults that they wanted to charge.

Pros: New car

Cons: Another car insted of booked Smart. Cleaning fee.

Pros: The car wasn't ready when we arrived, it was dirty the agent couldn't tell us how much time it was going to take to clean the car so we took it dirty. The back seat belt wasn't working it took time to fix it. Fuel was half

Cons: The rental agent was nice at the beginning but when I was asking specific questions regarding the assurance the rental agent wasn't nice. Please you can explain things to people nicely 2 persons before me was complaining Too much noise and frustration at this place

Pros: Nothing

Cons: The company refused to rent the car when I was more than 3 hours late for picking it up, they also refused to pick me up from a location other than the airport, even though that location was closer than the airport. When I tried to make a regular booking with them to replace the one that they refused to honor, they attempted to charge me four times the amount I had previously paid, without refunding my previous payment.

Pros: Not much to like, I've sent an email to support about my experience but did not hear back from them.

Cons: I’m very disappointed with the way I was tricked into paying the premium for the rental on the same car despite of paying full coverage upfront. As suggested on the below email ‘if full cover is taken, decline any protection covers offered at the time of the pickup’ I’ve declined but I was told that’s the only option I’ve got to take the car. I’ve booked the car with full cover for €81.19 EUR but I was charged €267 appx. This is totally unfair, I was made to pay more than 3 times.

Cons: When I arrived at the office there was no one there to help me. After 30 min the staff showed up arriving in a car. And in the end the cheap car turned out to be very expensive when I was forced to take the full cover insurance of 50 euro per day due to not excepting American Express

Pros: Nothing

Cons: They are scammers and they charged 1200€ for three barely visible scratches (they added two more which were already there when I picked the car); worst experience ever with a car rental. They also made me pay 22€ for the cleaning service, but the car was in the same conditions as when I picked it. Moreover, you book with Surprice, but actually the company is Autoone; they should be put out of business as soon as possible.

Pros: Car was dented and scratches all over the place. One good thing was they couldn’t complain if I caused any, which I didn’t. Car was old and battered.

Cons: Was charged a cleaning fee, as the contract apparently said receive car, clean to clean. It’s an extra 30 euro. Car wasn’t even dirty. They would hoover the car anyway. Hidden charges. Agent was totally unfriendly, and clearly didn’t like his job. Appalling service and would advise to avoid.

Pros: Agent was helpful and friendly. There were no surprises.

Pros: It was OK service. I did not have to wait too long and it was a nice place. I liked the shuttle service back to the airport

Cons: Hard sell on redundant insurance and lying about the dent to make extra money. What a scam.

Pros: Car was new

Cons: Horrible, rude customer service and long wait times. Upselling their own insurance and lying that I would not be insured by Discovercars full coverage. Insane $1,200 deposit required as penalty for not buying their coverage. Eagerness to find anything wrong with the car upon return - charged $500 for two small 'scratches' (smudges) which could be removed with some $20 compound. Other online reviews confirm their bad business practices, including lying about pre-existing damage to cars.

Pros: Nothing. Beware!!!! Can't be trusted!!!

Cons: They're trying to overcharge you with all kind of insurance "stories ". They charged me 1200 euro after I left Italy for an accident that wasn't my fault. An Italian driver crashed into the back side of my rented car while is was standing.

Pros: nothing

Cons: overcharged me!

Pros: Good agents, were nice and gentle

Cons: They gave us a car much worse than what we order, we could pay 150 eru less and get the same car...

Pros: Nothing

Cons: Agent was coercive, led us to believe that the full insurance we bought thru Discover Cars beforehand, wasn’t going to cover us. Made us pay for a second driver even though only my husband drove. We paid €50 extra to cross the border, which we ended up not doing, but refused to refund us. The car at pick up was dirty, had no windshield washer fluid and only 1/4 tank of gas.

Pros: Helpful staff and almost brand new car

Cons: Not being warned beforehand that you either have to return the car completely clean or incur a charge of approximately 22 euros. The instructions for where to meet the minibus to take you to the car rental company are very unclear and we wasted a lot of time trying to find the pick up location

Pros: we liked nothing. because nobody helped us .terrible customer service.

Cons: Why we lost our deposit, because our flight was delayed. its wasn't in our control. our deposit failed and they didn't give us any car. asked price 3 times more than online price. not fair on us to pay €250 for taxi .

Pros: Lier and thief company

Cons: Big thief company

Pros: Nothing.

Cons: It was confirmed in writing a month before collection that the car would come with all season tyres. However on collection I was told they only provide cars with summer tyres. This meant I had to drive the car illegally in Slovenia and also meant I had to change my accomodation plabs before we couldn't drive into the mountains. The staff were arrogant and rude. They told me you get what you pay for! They tried to deny confirming the car would come with all season tyres and no apology.

Pros: Nothing, only thing I can think of is free shuttle which took forever to find

Cons: Hidden 50 euro fee for someone staying past 11pm,

Pros: The personnel has been absolutely outstanding, particularly Eleonora

Cons: Nothing to mention here

Pros: Car was nice and clean

Cons: I still haven’t received a refund 100€ for the full. I even gave the car back with full tank of gas despite rental company provided with 5/6 of tank full. I would like to get my 100€ back.

Pros: free shuttle to and from the airport - forgave the fact I had scractched the wheel covers a bit while parking

Cons: Our flight was delayed by 2 hours they had given away our car with no other cars available - had to get a different car at a higher rate Hard to find the shuttle van as it pulls up in a parking lot and is not marked clearly

Pros: Easy and no big hassles, asked for a car that long range and received a nice diesel car with the space required in the boot

Cons: Pick up spot at Venice airport is not well marked and there is no real drop off area, cost of the cars and insurance is way too much, will consider trains next time if the price is so high

Pros: Helpful staff

Cons: Tough to find pickup spot at the airport

Cons: It wasn’t clear at the airport where you had to go to be picked up. And it wasn’t ideal waiting by the side of the road. Communications from the company need to make it very clear to drivers where you meet the shuttle bus.

Cons: Long time for pick up Funds not be released promptly after contract has finished

Pros: Staff was super efficient and very helpful.

Cons: The meeting point at the airport was hard to find and not marked at all.

Pros: Easy, simple!

Pros: NOTHING!!!!!!

Cons: ΠΕΡΙΜΕΝΑ ΠΑΝΩ ΑΠΟ ΔΥΟ ΩΡΕΣ ΜΕΣΑ ΣΤΟ ΚΡΥΟ ΣΤΟ ΑΕΡΟΔΡΟΜΙΟ ΓΙΑ ΝΑ ΑΚΟΥΣΩ , ΑΦΟΥ ΠΛΗΡΩΣΑ ΣΕ ΔΙΕΘΝΗ ΤΗΛΕΦΩΝΑ ΔΕΝ ΞΕΡΩ ΑΚΟΜΑ ΠΟΣΟ , ΣΥΓΝΩΜΗ ΚΑΝΑΜΕ ΛΑΘΟΣ ΔΕΝ ΥΠΑΡΧΕΙ ΑΥΤΟΚΙΝΗΤΟ . ΠΡΙΝ ΔΥΟ ΜΗΝΕΣ ΣΤΗ ΡΩΜΗ ΕΨΑΧΝΑ ΜΙΣΗ ΩΡΑ ΤΟ ΑΥΤΟΚΙΝΗΤΟ ΠΟΥ ΘΑ ΜΑΣ ΠΑΡΑΛΑΜΒΑΝΕ ΑΠΟ ΤΟ ΑΕΡΟΔΡΟΜΙΟ ΓΙΑ ΝΑ ΜΑΣ ΜΕΤΑΦΕΡΕΙ ΣΤΗΝ ΕΤΑΙΡΙΑ . ΝΟΙΚΙΑΖΩ ΜΕ ΑΛΛΟΥΣ ΠΡΑΚΤΟΡΕΣ ΤΟΥΛΑΧΙΣΤΟΝ ΠΕΝΤΕ ΜΕ ΕΞΗ ΦΟΡΕΣ ΤΟ ΧΡΟΝΟ ΑΥΤΟΚΙΝΗΤΑ ΣΤΗΝ ΕΥΡΩΠΗ ΧΩΡΙΣ ΠΟΤΕ ΤΟ ΠΑΡΑΜΙΚΡΟ ΠΡΟΒΛΗΜΑ . ΑΥΤΕΣ ΤΙΣ ΔΥΟ ΦΟΡΕΣ ΘΑ ΤΙΣ ΘΥΜΑΜΑΙ !!!

Cons: Ho dimenticato la carta di credito a casa. Il noleggiatori per attivare una assicurazione già pagata mi ha chiesto la cifra di 150 euro a fronte 53 euro circa chiesto da Discovercars . Ho chiesto un eventuale rimborso del servizio non utilizzato ma mi è stato detto dal call centro che non era possibile .....Molto Dispaciuto ..

Pros: Thé lady who took us on charge was very nice and efficient

Pros: the girl at the desk was excellent

Pros: As above

Cons: Nothing

Pros: Value for money, the vehicle

Cons: Poor customer service

Pros: Nice and easy, fast service, no hidden charges.

Pros: None

Cons: Representative was most unhelpful