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Surprice at Vienna Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Car was great price for a 7 seater.
Cons: It was very dusty on the outside and there were receipts, etc left from previous rental in the side compartments. Unfortunately, at the drop off, nobody was there from SurPrice and my calls weren't answered. It was only for the helpfulness of Green Motion Car rentals that they accepted return and brought me to the airport. Still haven't heard from SurPrice cars which is disappointing.
Pros: The guys were very nice and helpful. Its the second time I book with them and the lrice is fantastic aswell the cars are in very good condition. I will book through them again. I am sorry I caused them damages on the car but we got easily and smoothly though it.
Pros: easy to contact
Cons: they charged 50 euro, to be paid in cash, for outside office pickup which was not mentioned in the terms & conditions of either DiscoverCar, nor Surpise.
Pros: Was a great friendly service but of course I felt unhappy being charged for something I did not want
Cons: Great
Pros: Nothing
Cons: Staff was fraudulentl from the start and opened wrong reservation for me.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 26.
Maximum rental age is 75 years.
A senior driver fee applies to drivers over the age of 65.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, Passport or ID card, booking voucher.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The following credit cards issued on the main driver's name are accepted: MasterCard, Visa. Any other cards or cash payments are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Germany, Hungary, Italy, Kosovo, Montenegro, Poland, Romania, Serbia, Slovakia, Slovenia, Switzerland.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available only by previous request.
Details are available from the rental company's reservation office.
During winter season (from 01.11. until 31.03.) Winter tires are included in price.
By law, winter tires are mandatory on all roads from 01.11 to 15.04.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
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