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Surprice at Tivat Airport
Grbalj Tivat, Mrčevac, Montenegro
0038 267 050 996 /0038 267 000 299
Pick-up instructions
Meet and Greet service. A Surprice representative with a signboard will meet you at the arrival hall. The location is situated 100m behind the main parking of the airport. On the left you will see big sign AMD Pionir facility, 2m from there you can find our office. Please call 0038 267 050 996 if you need assistance
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-20:30
Tue:08:00-20:30
Wed:08:00-20:30
Thu:08:00-20:30
Fri:08:00-20:30
Sat:08:00-20:30
Sun:08:00-20:30
Period outside of business hours
Mon:20:31-07:59
Tue:20:31-07:59
Wed:20:31-07:59
Thu:20:31-07:59
Fri:20:31-07:59
Sat:20:31-07:59
Sun:20:31-07:59
Key box
No
Customer Ratings and Latest Reviews
Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
AS
Montenegro
Fiat Panda
9/4/23
Pros: Машина была новая.
Cons: На переднюю ось было поставлено совсем убитая покрышка, которая спускала, что было совсем не безопасно на горных дорогах . А в багажнике лежало пробитое колесо, вместо запаски. На мой взгляд это просто не допустимо для рентовых машин.
OH
Israel
Dacia Duster
8/25/23
Pros: Nothing it was just horrible.
Cons: Everything was bad , I ordered from your site 2 Dacia duster together 1 manual for my self and 1 automatic for my sister, she received car from avis ( 2000km new MG ) very clean and safe, and I got 2015 Dacia duster with 165000 km , bad smell with engine light on and a lot of problems it was a nightmare the only thing that make our trip to complected and not fun , I spent over 6 hours from my time on this and didn't travel for 3 days because the car was not safe at all with brakes problem.
AC
Israel
Skoda Rapid
7/30/23
Pros: The price was good
Cons: The vehicle was in poor condition. The staff tried to sell us a second time a service we had already purchased
SA
Israel
Hyundai i10
6/6/23
Pros: Alex is very professional
ZC
Serbia
Fiat Panda
11/23/22
Cons: I have paid full coverage of insurance online, but at surprice rental desk they didn’t want to accept online payment. So I had to pay insurance once again in order to get the car, they didn’t want to give it other way.
Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (deductible: € 750.00), Theft Protection, Roadside Assistance (in the country of pick-up), Contract fee, Third Party Liability (TPL), Personal Accident Insurance, Free modifications, State Tax.
Driver requirements
Minimum rental age is 21 years.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A senior driver fee applies to drivers over the age of 74.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A senior driver fee applies to drivers over the age of 74.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In addition to documents mentioned previously, the customer will need the following: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card until the end of the rental period.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Payment policy
At the time of pick up, customers will be required to pay the amount of the rental.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
American Express, Cash, Debit cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
American Express, Cash, Debit cards is/are not accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
crossing country borders is available on previous request at least 7 days before the pick up date.
For cross-border travel in all other countries, written permission from the car rental company is required.
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: Albania, Austria, Belgium, Bosnia and Herzegovina, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Kosovo, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain-Mainland, Sweden, United Kingdom.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
For cross-border travel in all other countries, written permission from the car rental company is required.
Additional charges will be applied in case the car is crossing state or region borders.
Crossing country borders is allowed to the following countries: Albania, Austria, Belgium, Bosnia and Herzegovina, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Kosovo, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain-Mainland, Sweden, United Kingdom.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Child seat (2-4 years of age), Booster seat (4-10 years of age), Snow chains, Wi-Fi.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Delivery/Collection service is available only by previous request.
During winter season (from 01.11 until 31.03) Winter tires are included in price.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Delivery/Collection service is available only by previous request.
During winter season (from 01.11 until 31.03) Winter tires are included in price.
Fuel policy
The vehicle is provided with a certain amount of fuel and must be returned with the same amount in order to avoid additional charges.
Business hours
Service outside of business hours is available by request and for an additional charge.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
Pick-up & Drop-off
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