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Surprice at Dalaman Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Nothing. Felt ripped off from the start.
Cons: Would not release unless we took their extra insurance, told us that the insurance we bought from you wasn't valid in Turkey. Car was dirty on pick up, no fuel and car needed a service. We filled with fuel and only used 25% they told us on return that as we had left fuel they would not charge for cleaning!
Pros: No people weit in arrival hall. We have to buy the turkey SIM card and call to staff.
Pros: Nothing!!!!
Cons: It's a scum company the will never return the money from your deposit. Furthermore the costumer service after the moment you ask for the money deposit, they stop speaking English!!!!!!! Is a joke!
Pros: nothing, had to pay 200€ more than in contract
Cons: Lazy person and excessive fee
Pros: Scam if the deposit is returned it will be a miracle do yourself a favour and go elsewhere.
Cons: Everything the deposit hasn’t been refunded.
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
Maximum rental age is 73 years.
A senior driver fee applies to drivers over the age of 65.
The driver license must have been issued by authorized authorities at least 3 year(s) before the date of the commencement of the rental.
Local renters must pass a Findex credit check to pick up the car.
Customers are only allowed to rent only if they agree to a credit check and their credit score is satisfactory.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the renter and each additional driver must present the following documents: valid driver license, credit card on a main drivers name, Passport or ID card, booking voucher, Country entry stamp that is not older than 6 months.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
In the event of damages to the car, without providing a police report, CDW and any other additional protection become voided.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request.
Additional charges will be applied.
In no case will a refund be given for unused fuel.
Winter tires are recommended during the winter season but are not mandatory.
Snow chains are allowed in icy/snowy conditions.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 90 minutes.
Pick-up & Drop-off
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