Tenerife Airport South (TFS), Tenerife, Spain - Canary Islands
Unable to find any location
Driver's country of residence is United States of America (USA) and age is 30-65
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Trustpilot

Surprice at Tenerife Airport South

Aeropueto Reina Sofia, 38610 Granadilla, Santa Cruz de Tenerife
0034 639 938 933 / 0034 658 626 413
Pick-up instructions
Meet & Greet at the airport parking - FILA B-6
Drop-off instructions
Please clarify Drop-off instructions with Car Provider upon Pick-up.
Business hours
Mon:08:00-20:00
Tue:08:00-20:00
Wed:08:00-20:00
Thu:08:00-20:00
Fri:08:00-20:00
Sat:08:00-20:00
Sun:08:00-20:00
Period outside of business hours
Mon:22:01-23:59
Tue:22:01-23:59
Wed:22:01-23:59
Thu:22:01-23:59
Fri:22:01-23:59
Sat:22:01-23:59
Sun:22:01-23:59
Key box
No

Customer Ratings and Latest Reviews

Value for money
Ease of finding
Agent helpfulness
Pick-up speed
Drop-off speed
Car cleanliness
Car condition

Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.

Switzerland
Fiat Panda
11/5/24

Pros: Car (Fiat Panda Hybrid) was really clean and new. A bit underpowered (could not keep 120km/h on the highway steep slopes)

Cons: They don't have a desk, you solve all issues with a woman on a bench. She was indeed professional and friendly. At checkout there was nobody, so I had to leave the keys in the car, which feels a bit uncomfortable if you don't have full insurance. Overall I was satisfied, I have been treated well, but the renting process felt a bit awkward. I think I would rent again from Surprise, as the price was unbeatable.
Serbia
Fiat Panda
10/14/24

Cons: It's a tricky price on site!
Poland
Fiat Panda
8/17/24

Cons: Return of the deposit doesn't happen in front of a customer. Communication with agents could be better
Hungary
Fiat Panda
2/15/24

Cons: Car was a little bit weak, and small but this is what I paid for. Next time will pay for a stronger one on Tenerife's hills!
Slovakia
Dacia Sandero
11/24/23

Pros: Acceptance of thedebit card

Cons: The price did not include the mandatory insuance fee. So the price at the invoice (suprisingly low) was not final.
Italy
Fiat Panda
8/17/23

Pros: Easy to manage

Cons: Tank was not full as normally is on rental cars
United Kingdom
Fiat Panda
4/20/23

Pros: The lady she hand over to you the car so lovely and friendly and always smiles and helpful so I can say she amazing and star

Cons: Price is great specially no deposit need it .
Norway
Fiat Panda
3/29/23

Cons: Scam. Took 2 hours to find the meeting point. They make u pay more than double the price witouth giving u a notice about it. They don’t show up when u deliver the car, they make u leave the keys in a box. Dont respond on messages after u deliver the car and they dont pay back the deposit as stated in the contract. Total scam company!
United Kingdom
Fiat Panda
3/9/23

Pros: N/A

Cons: Fraudulent claim against my deposit. No office. Car covered in scratches when given to me.
United Kingdom
Fiat Panda
2/24/23

Pros: The car was great, better than expected.

Cons: Hard to find pick up place and no gone there to meet and greet on pick up or return. I particularly didn't like being told to leave keys in the car in a public car park with no one to hand it over to.
United Kingdom
Fiat Panda
2/15/23

Pros: Nothing

Cons: The rep could barely speak English. The car was in a poor state. I was overcharged 70 euro.
Norway
Fiat Panda
2/12/23

Pros: Nothing: They are a scam and swindlers of the deposit that is not returned

Cons: They did not give me any correct papers and ran away with the car keys when I delivered the undamaged car 11.2.23 but I understand/fear that they will steal 100 percent of the the deposit and does not answer my calls and also uses fake whatsapp numbers when they initially communicated/replied to avoid leaving electronical tracs that the police could use to catch them. They are a scam and swindlers of the deposit that is not returned
Ireland
Fiat Panda
1/25/23

Pros: Happy with the service.
Belgium
Fiat Panda
12/16/22

Pros: Very good value for money. Flexible and reliable service.

Cons: Finding rental desk services when picking up the car.
United Kingdom
Fiat Panda
12/14/22

Pros: Easy drop off

Cons: Being scammed out of 70 euro
United Kingdom
Fiat Panda
12/9/22

Pros: Easy service

Cons: Car was a little tired
Italy
Fiat Panda
11/30/22

Cons: disappointment with the trick of the lock fpr take me Euro 288
United Kingdom
Fiat Panda
11/10/22

Pros: Все ок

Cons: Все ок
United Kingdom
Fiat Panda
11/5/22

Cons: The lady that I dealt with when picking and dropping the car did not speak english at all. She called me and started to speak to me in spanish. Most bothering for me was when she tried to tell me that the extra insurance was compulsory which I had to refuse quite a few times until she agreed that was not the case. i was asked for 70 euros on top of the agreed price which i didn’t pay. When dropping the car she was 40 min late, and we nearly missed our flight. Worst experience with Sureprice
Ireland
Fiat Panda
10/30/22

Pros: pleasant staff
United Kingdom
Fiat Panda
10/22/22

Pros: Fairly quick with the pick up.

Cons: Long wait when returning the car.
United Kingdom
Fiat Panda
8/25/22

Pros: The car was as described.

Cons: The pickup and return were very disorganised.
Netherlands
Fiat Panda
8/6/22

Pros: It meets expectations

Cons: I have to wait 30 minutes before I could pick up the car
Hungary
Fiat Panda
6/20/22

Pros: Very good service, kind support.

Cons: There are two parking area in Tenerife Sud airport, we did not find B6 meeting point as we were in the wrong parking (for rents).
Belgium
Fiat Panda
4/19/22

Pros: De communicatie bij het afhalen van de wagen verliep niet zo vlot. Er was niemand bij het afhaalpunt. Dus hebben we uiteindelijk zelf contact opgenomen.
United Kingdom
Fiat Panda
4/2/22

Pros: It was cheap… but the car was awful.

Cons: It was hard to communicate with them. No one there for drop off, spent ages trying to contact them. The car was old and dirty, very slow and not great to drive. I found the staff communication very unprofessional.
Finland
Fiat Panda
3/21/22

Pros: Nice, new car

Cons: We didnt find the pick-up place straight away, had to wait 30mins
France
Fiat Panda
3/3/22

Pros: Exceeded expectations

Cons: ...
Czech Republic
Volkswagen Transporter
3/1/22

Pros: Kind and proffessional people

Cons: A map of meeting point should be given in mail before journey - that would make things easier
Switzerland
Fiat Panda
2/23/22

Pros: -

Cons: Pickup instructions were not clearly given (even when calling) , card reader had big problems, car was in bad shape, car return was although personally discussed at pickup a nightmare: Person didnt show up and we had to catch a flight. Helpline didn't understand proper english.
United Kingdom
Fiat Panda
2/23/22

Pros: Decent car

Cons: Meet and greet arrangement very inefficient and time consuming. They didn't turn up to collect the car, I had to leave it unlocked with keys under seat! They also took the deposit money from my card rather than block it as other suppliers do.
United Kingdom
Dacia Sandero
2/21/22

Pros: Very friendly and helpful. Super quick and agent very flexible about drop off time
Czech Republic
Fiat Panda
1/7/22

Pros: Very friendly car rental Agent. Quick pick up/drop off, no que.

Cons: NA
United Kingdom
Fiat Panda
10/18/21

Pros: Spot on ... great price easy check in and out
Netherlands
Fiat Panda
6/21/21

Pros: Nothing. It was not what I orderd

Cons: Sudderen different rules
Ireland
Fiat Panda
5/19/21

Pros: Not much

Cons: They are scammers
Germany
Fiat Panda
2/22/21

Pros: A big ripoff. They are trying to confiscate your deposit with tricky practices.
Belgium
Fiat Panda
11/25/20

Cons: Arnaque !!! Prélèvement abusif !
Sweden
Dacia Sandero
12/31/18

Pros: everything went smooth, everyone was attentive and they didn't try to oversell anything.

Cons: i didn't have to sign anything, when picking up nor returning the car. it got me a bit nervous.
United Kingdom
Fiat Panda
11/21/18

Pros: Nothing would not use again

Cons: no car as arranged, charged more than agreed online, unhelpful when complained to customer service on our return
Italy
Fiat Panda
11/19/18

Pros: I like the car, but next time I think I will rent an old car. In Tenerife there is too much to loose about money with new car.

Cons: We did the insurance. We had a little bump in the car but not for our fault, we found the car damaged while parked. it’s a damage of max 50€. The company take me 250€. I think it’s too much because I’ve already pay for the insurance.
United Kingdom
Fiat Panda
11/16/18

Pros: the agents were very welcoming and friendly

Cons: poor information for picking up and dropping off
Show more

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Volkswagen Transporter or similar
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The above prices are only approximate and were last updated at 8:00 PM on 11/15/24. Prices may vary based on the booking dates, length of rental, and car class.

Tenerife Airport South (TFS), Tenerife, Spain - Canary Islands

Change location?
Pick-up date
Drop-off date
Driver's country of residence is United States of America (USA) and age is 30-65

Rental Conditions

Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.

Rate includes
Free cancellation with a full refund up to 48 hours before your pick-up time, Unlimited mileage, Collision Damage Waiver (with zero deductible), Theft Protection, Contract fee, Third Party Liability (TPL), Airport surcharge, Free modifications, Full Damage Waiver (FDW), State Tax.
Driver requirements
Minimum rental age is 18 years.
A young driver fee applies to drivers under the age of 25.

Maximum rental age is 99 years.
A senior driver fee applies to drivers over the age of 74.

The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.

A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
In addition to the regular driver license, an International Driving Permit is also mandatory if the customer is not a resident of the following country(ies): EU. Please note that the International Driving Permit is valid only if accompanied by the regular driver license.

In addition to documents mentioned previously, the customer will need the following: passport, valid driver license, credit card on a main drivers name, booking voucher, return flight ticket, flight information, boarding pass.
Deposit and deductible policy
A deposit will be blocked on the customer's credit card and will be released within 30 days after drop-off.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle. In the event of damages to the car, without providing a police report, CDW and any other additional protection become voided.
Payment policy
At time of pick up, customers will be required to pay the amount of the rental and a deposit.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card.

Cash, Debit cards, Prepaid cards is/are not accepted.

The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Cross-border policy
Cross border rentals are allowed only upon previous request.
Additional charges will be applied in case the car is crossing state or region borders.

Moving the car from one island to another is allowed.
It is forbidden to cross country borders.
Details are available from the car rental company's reservation office.

In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Optional extras and services
Available special equipment: GPS Navigation system, Baby seat (up to 1 year of age), Booster seat (4-10 years of age).
Prices for extras are shown on the booking page.

Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.

It is allowed to add up to 2 additional drivers.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee. Delivery/Collection service is available within city limits. Additional charges will be applied, depending on the distance.
Fuel policy
The vehicle is provided with a full tank of fuel and must be returned with the same amount in order to avoid additional charges.
Business hours
Service outside of business hours is available by request and for an additional charge.

Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 120 minutes.
If the customer is late for a return for more than 120 minutes, extra day charges will apply, in addition to any other rental charges.

Pick-up & Drop-off
Mon:  08:00 - 20:00
Tue:  08:00 - 20:00
Wed:  08:00 - 20:00
Thu:  08:00 - 20:00
Fri:  08:00 - 20:00
Sat:  08:00 - 20:00
Sun:  08:00 - 20:00

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SIXT
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Enterprise
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Dollar
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Alquicoche
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Key'n Go
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Tue:08:00-22:00
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Goldcar
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Tue:07:00-23:00
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Record-go
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Working hours
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Tue:07:00-23:00
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Europcar
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Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
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Keddy
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Good 7.4 / 78 reviews
+34902105055
Zona rent a, car - Llegadas, 38610 Granadilla, Santa Cruz de Tenerife, Spain
$209
Working hours
Mon:07:00-23:00
Tue:07:00-23:00
Wed:07:00-23:00
Thu:07:00-23:00
Fri:07:00-23:00
Sat:07:00-23:00
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Ok Mobility
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Good 7.2 / 341 reviews
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Working hours
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Tue:07:00-22:00
Wed:07:00-22:00
Thu:07:00-22:00
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Orlando
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Good 7.2 / 93 reviews
+34922390248
Aeropuerto Reina Sofă­A (Aeropuerto Tenerife Sur) ( Cicar )
$37 - $47
Working hours
Mon:08:00-21:59
Tue:08:00-21:59
Wed:08:00-21:59
Thu:08:00-21:59
Fri:08:00-21:59
Sat:08:00-21:59
Sun:08:00-21:59
TenerifeCar
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Satisfactory 6.9 / 47 reviews
+34922714298
Aeropuerto Reina Sofia
$69 - $155
Working hours
Mon:09:00-19:59
Tue:09:00-19:59
Wed:09:00-19:59
Thu:09:00-19:59
Fri:09:00-19:59
Sat:09:00-19:59
Sun:09:00-19:59
  1. Car Rental
  2. Canary Islands
  3. Tenerife
  4. Tenerife Airport South
  5. Surprice
 
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