Thrifty at Keflavik Airport

Pros: Very good customer service, professional and polite. Car was clean and well maintained.

Cons: n/a

Pros: There was no service. No one answers the phone.

Cons: Everything.

Pros: As usual the employees are dynamite. The company and website are good enough and prices were of the norm.

Cons: All good

Pros: Sono stati molto veloci e la macchina era perfetta nelle sue condizioni

Cons: Il prezzo per la vettura non era proprio economico

Pros: Reliable car, great staff

Cons: Would have been nice to have the car manual in the car to see what all the display lights and symbols were gor.

Cons: Reykjavik thrifty well out of town so need to get transport back to town

Pros: Very efficient, friendly, and helpful staff. They worked through the process with no glitches.

Cons: Enjoyed the experience.

Pros: Everything was great!

Pros: their service is good, car representative is so patient and clear to explain the service to us.

Cons: waiting time in line too long.

Pros: Reasonably efficient especially with the return

Cons: Had to purchase extra full insurance coverage other than the one we purchased from Discovercars. The vehicle/Van is small than expected.

Pros: The car was in great condition and they provided advice about where to charge.

Cons: It was difficult to find the shuttle bus from the airport.

Pros: Overall excellent. Pricey.

Cons: Getting to the car rental place using the 6-8 passenger shuttle. Had to wait quite a bit, and I had to leave my family behind at the airport due to limited space in van.

Pros: Thiftly kindly dropped us in the hotel as requested.

Cons: The meeting point was somehow hard to find, even with the images provided in the email.

Pros: Great service and progessionals and All very clear

Pros: Car quality and cleanliness

Cons: I wish shuttle service pickup was communicated properly with signs. Lot of international customers don't have cell phone service. Future travelers can request pickup by sending an email or call via WhatsApp? KEF airport offers free internet service. Hope you find my review helpful

Pros: Easy drop off

Cons: Took 2+ hours to pick up car

Cons: Thrifty did not say upfront what the service fee is for not returning the car with full tank.

Pros: There was hardly any service!

Cons: I would not recommend thrifty

Pros: friendly agents, good price

Cons: Hard to find the place. Took a long time to get car

Pros: nice upgrade of car, fully equipped with electronic

Cons: car came with scratches which were not marked, had to request adding them. on return they were looking for scratches and try to blame us. had to provide evidence that they were on car before rental, 15 min arguing and checking evidence on my photos.

Pros: Excellent car and service. I received an upgraded car - at least that is what they told me.

Cons: Nothing really although the rental car meeting place at KEF could have be better sign-posted as I had to wait 30min for a pickup, but that was ok as I didn’t have any time pressure

Pros: Fast pick up and drop off.

Cons: Nothing

Pros: Friendly and patient

Cons: Not applicable

Pros: Friendly and efficient.

Cons: More convenient if desk were at the airport in Keflavik

Pros: I would recommend Thrifty to everyone, the company is smooth, efficient, provides great cars, everybody speaks fluent English and we were more than satisfied with our rental car.

Cons: Nothing.

Pros: It was fairly straightforward and they didn't try to scam us out of money at the end.

Cons: Inconvenient pick up and drop off, not helpful that you can't just follow Car Rental signs at airport. An SMS notification 60-90 mins before the rental period with the instructions would have been super helpful. The lady serving us confused us with the extra fees for upgrading the car to an AWD / 4WD. She also proposed an absurd luxury level car where the cost per day would have been similar price to the total price for the week. Clearer guidance on insurance would have help.

Pros: It was easy and all my questions we answered

Pros: Staff were friendly, car was in good condition

Cons: Insurance was expensive (no range of cover options offered)

Pros: Good car, received an upgrade because we had to spend extra for pickup outside opening hours. The car was pretty nee and in great condition.

Cons: We had to wait for the agent because he didn’t knew we were picking up outside opening hours.

Pros: Overall good

Pros: Fast and courteous

Pros: Professional service, fast and easy!

Pros: Visvaldas Vatikus - the only one who knows how to communicate with customers, unfortunately it doesn't apply to others, especially locals, who apparently hate tourists.

Cons: During transfer - driver accelerated so hard that our luggage fell, and it seems that one broke. Local promised to help us, but never got in touch. Instead of Peugeot2008 we got "free upgrade" Ford Kuga - sorry, but Ford is like as in all jokes - peace of sh**. Check engine light on after 500km. In another car adblue ended immediately - so you constantly had to go to the service... Ordered full coverage insurance from web didn work at local office so we had to use credit card or pay for new one.

Pros: Great experience and very friendly staff

Pros: Friendly and helpful staff.

Cons: Difficult to reach staff when 1 issue with the car arose. Van was often a bit difficult to park.

Cons: wery unprofessional to give a car without cdw without asking first if client really is ok with this.

Pros: Service agents were great!

Pros: Super friendly, efficient. Really impressed that the attendant offered to drive us to the airport instead of waiting for the shuttle.

Cons: The only improvement would be that there needs to be better instructions on how and where to meet up with Thrifty.

Pros: The two gentlemen in the office were extremely friendly and helpful. Even gave me some travel tips! I have already recommended to several travellers to use Thrifty while in Iceland!

Cons: I dropped the car off after hours, and couldn’t figure out a way to get to the airport.