Thrifty at Malaga Airport

Cons: Pushy sales approach to full insurance; Limited storage space with 3rd road seats;

Pros: The key drop off went very easy.

Cons: My pickup time for the car was 00:30. But my flight was delayed. I called to tell i was not going to make it in time. The lady on the phone told me they would wait for max 1 hour over time (they close at 01:00. They did not do this, my arrival at the desk was 01:40.. Next morning i was able to pickup the car. I had to pay 197 euro extra for insurance and taxes, this was almost 3 times the price of the rent for the car! I was not able to not take the extra insurance and pay for rent only.

Pros: even in the late night, they were very friendly and helpfull

Cons: -

Pros: speedy hand over with great staff

Cons: bilingual staff

Pros: They try to sell you more insurance, but just say no and all fine. Return was super friendly and well indicated with signs.

Cons: The pickup was a bit tricky with pushy upsell, can be deterring to some people.

Pros: Quick, efficient and straightforward.

Cons: They'd missed documenting a large scratch on the car which they did notice on return, but to be fair they quickly accepted it was not my fault when I showed them the email I'd sent to their office the next morning after the hire commenced at 12.30am, with a photo of that scratch (the rental had started just before their office closed 1am so it was not possible to have the hire form amended after we saw the scratch). They were much better than many companies I've hired from.

Cons: As the vehicle is not inspected on collection by agent & keys just passed over as they advise to take our own photos which is fine it would be really helpful if they could implement a lockbox key collection for ease of collecting when flights are delayed.

Pros: Excellent Customer service and very good value for money, Highly recommended

Cons: Nothing

Pros: Friendly stafg

Pros: Nothing

Cons: Rude, not efficient, not transparent, not being helpful. Disgusted by their service. Would definitely not recommend them.

Pros: Scam Said I had to pay induarence ti Them even though I had an insuarance

Cons: Dishonest

Pros: Excellent car .clean and reasonably fast pick up

Cons: Pushing to pay extra insurance on car

Pros: Good and quick check-in and check-out

Cons: Reasonable car hire charge but be careful!! We checked for scratches but didn’t see the small mark on front bumper beforehand. Consequently charged €200 for repair on return.

Pros: Usually no issues with firefly - scored lower as disappointingly the car wasn’t ready on arrival in Malaga despite having been pre-booked quite a way in advance. Had to wait in the terminal for someone to bring the keys which is super unusual Great car, clean and good condition. Drop off was very easy, efficient and quick.

Cons: Car wasn’t ready on arrival despite being pre-booked. Never happened before so could have just been a one off

Cons: Complete failure. Ended up stranded at the airport and luckily found blablacars to get us to our destination.

Pros: Nothing

Cons: Queuing for 2 hours. Failure to anticipate incoming workload. Only 2 staff on the entire row of desk positions Complex, dodgy queuing system that requires a smart phone and internet access.

Pros: No hard sell on insurance

Cons: Car not clean and lots of scratches not noted!

Cons: Horrific attitude

Pros: No nonsense and effivient

Cons: A bit pushy re additional insurance cover despite taking extra at time of booking

Pros: Car model and condition

Cons: Agent trying to sell insurance

Pros: I got the car

Cons: Double insurance was forced on me. I paid beforehand for full coverage insurance only to find out they do not accept this. After the rental they credited significant amount from my credit card without any information sent to me. The client service have not responded to my requests.

Pros: Cheap price, fast pickup

Cons: Rude staff and trying to get money from us because we were tourist and in the rush. Luckily we had all the pictures! They gave us the car saying that the car has nothing! But it had many small scratches. I will never use them again. I prefer to pay more and have a piece of mine.

Pros: Quick, friendly and didn't get funny or try to scam me on excess insurance, deposits etc will use again if they stay this way.

Pros: drop off was easy

Cons: refused to accept the full cover already purchased

Cons: Terrible on returning, Never more will use this company, the returning lady charged us for some manor scratch in front of the car which was already there when we got the car. She was also running from side to side and didn't give us any attention. Very poor trained person.

Pros: Car given to me in a very dangerous state steering failure!!!

Cons: Wouldn’t change it wanted me to travel 120 kl by taxi to change it

Pros: The rate quoted, but it was not honoured

Cons: Overcharged Rude Staff Forged my initials on the rental agreement

Pros: Efficient

Cons: No complaints

Pros: Staff were polite. Car was really good and a newish model.

Cons: Thrifty are hard to find as they are Hertz and not advertised very well. We needed to extend our rental for another 13 days but they wouldn't or couldn't. Car was due to be sold because of pre damage to body but wouldn't sell to me Only sign a new contract which was much more than booking through you.

Pros: Plenty of extra charges compared to advertised

Cons: They pushed me to premium by letting know - what you paid to discover cars is your problem we have our own rules. Take it or leave it. Deal with discover cars to get your money back... After long flight and at 19.30 I just had to take the offer that I would NEVER take on my choice

Pros: Nothing

Cons: Extra payment 156EUR insurance although I did not wanted it.

Pros: cheap and loved the fiat 500

Cons: Staff pushed additional insurance although we had insurance and they implied that our insurance might not be comprehensive enough. This was blatant preying on tourists unsure of the rules. The staff member who took the car back, insisted on a petrol receipt from within a 10km radius, and I had not kept it. When I showed her a transaction on my mobile phone from 13 minutes ago for 44 euros, she was not satisfied. Again, firefly trying to rip off tourists. She wanted to charge us ten euros.

Pros: they are the best

Cons: nothing

Cons: We made our reservation online. When we got there, they wanted 1100 EUR deposit for the car, but wouldn't take a credit card without a PIN, so they suggested we leave cash. They also asked for an International License, even though USA license are legally able to drive and rent cars in the EU (we have done so many times before). We ended up leaving and finding another rental car, without getting any refund. I would never recommend them.

Cons: I had difficulties finding the Thrifty desk, nobody picked up the phone eventhough I dialed 15 times so there was no chance to get any help, also the airport personnel didn't have sufficient knowledge to help so essentially I ran through the airport with a child in the middle of the night searching for Thrifhty desk to pick up the keys. Additionally I'm not going to use DiscoverCars service anymore if I could simply book the car directly with thrifty for lower price.

Pros: Easy to find, collect and drop off the car

Cons: Everything was good, always seems to be a slight wait while details are entered into a computer but this is standard

Pros: Verry friendly lady at the desk

Cons: Top

Pros: The employee that we delivered the car to was nice, service minded and friendly, wish this had been the case for the employee that we recieved the car from

Cons: Terrible service, theifs. The car ended up costing us more than doble up of what we had paid through DiscoverCars, the employee was rude and not helpfull. I will never rent through FireFly again. Should be rated much much lover

Pros: The only thing I liked was the person that we dropped the car off to, he was nice and service minded.

Cons: 'Bondefangeri' we would call it in Danish. Extracharges for everything, I will never ever rent a car from this company again. Thiefs!

Pros: Only the return was efficient

Cons: Not nice attendant, the car was riddled with bumps and scratches

Pros: The whole service was terrible, rude staff

Cons: 26 calls and no one to answer my issue . Never got resolved. Would never use again

Pros: nice car, quality car without problem.

Cons: I wait for car one and half hour,.

Pros: Firefly was helpfull and quick especially considering a problem with the first agency.

Cons: However also Firefly was very intimidating in choosing their own full coverage insurrance

Pros: Friendly and spoke good English

Cons: Nothing

Pros: At pick up some je car rental employee pushed very hard to get extra insurance. Claimed that road assistance is not included by Discovery coverage. Also pointed out other hidden flaws in Discovery insurance. Noticed same happening to people next to us.

Cons: At pick up some je car rental employee pushed very hard to get extra insurance. Claimed that road assistance is not included by Discovery coverage. Also pointed out other hidden flaws in Discovery insurance. Noticed same happening to people next to us. Eventually ended up paying additional amount.

Pros: Easy and straightforward

Pros: Service worse ever had and I’m high value person been seen loads services and people worse by far

Cons: Didn’t allow me to get the car even tho I said hold 500k on my card if want for high deposit and still didn’t allow, I feel like buying this company just to sack everyone there

Pros: Nothing.

Cons: I paid in advance for a car rental and full insurance, they then did not provide me with a car and I have not had any refund!

Cons: I did not like that the agent was not going to hand over the car unless I paid the additional Firefly insurance. I had paid for full coverage with discover cars online, had all the paper work and yet she insisted this was nothing to do with firefly! After a lot of debate she reluctantly handed over the key!

Pros: Great value for money

Cons: Difficult to find the drop off

Pros: Nothing in particular.

Cons: The car was delivered in extremely dirty conditions. It also presented more scratches than the agents declared and when we told them, they said it didn't matter. Unlike, at the moment of drop off, they were extremely scrupulous at checking if new scratches were made. They were not considerate of our complaints and charged us the cost anyways.

Pros: Staff excellent very helpful

Cons: I took out insurance option from uk but Firefly still wanted an extra 64 E to cover excess for just one days hire.

Cons: Waited 1 1/12 hours to pick-up the car! booked car or similar was not available! had to settle for a smaller car, of course without any discount! usb plug-in didn‘t work properly, so no personal music nor podcast

Pros: Friendly. Spoke good English.

Cons: Wasn’t obvious that Thrifty was part of the Hertz pickup point.

Pros: The car was clean and in good condition

Cons: The very unpleasant surprise of the extra money we had to pay for insurance.