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Thrifty at Puerto Vallarta Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: Great car. All went well until a storm one night dropped mangos on our windshield- cracking it. We had the Mexican insurance for collision and liability but did not pay the extra $19 a day for bumper to bumper(live and learn). Over $600 dollars we were charged fir a new windshield!!
Pros: Worst car rental experience ever!! DiscoverCars should remove this company from its options for renting!!
Cons: TERRIBLE EXPERIENCE!! By far the worst car rental experience ever!! As everyone has already mentioned, stay away from this rental company. I made a reservation for Thrifty through DiscoverCars and it indicated it was at the airport location. We ended up having to take a shuttle to offsite location. The staff is rude. The moment you decline the CDW insurance they turn so rude and purposely delay the vehicle delivery. I had to request to speak with a manager after an hour of haggling with agent
Pros: The man who gave us the car was very thorough and took a lot of pictures of the existing damage (every panel on the car). This probably saved us from being charged for the dents & scratches.
Cons: Starting the reservation process all over at the airport was confusing. We were put in 2 different vans to be taken to "get our car" before they realized they had nothing on file for us. Then we spent over an hour in the Thrifty office getting the insurance straightened out and the paperwork completed.
Cons: I upgraded to get a navigation system, but the staff didn't know how to make it work, so we paid for something we couldn't use. The car return location was difficult to find in the busy PVR airport area.
Pros: It was at the airport and they provided shuttle to and from the terminal
Cons: Scammers
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
A young driver fee applies to drivers under the age of 25.
There is no maximum age.
A Senior driver fee is not applied.
The driver license must have been issued by authorized authorities at least 1 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher, return flight ticket.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
It is possible to pay and leave the deposit only with the following payment methods: MasterCard credit card, VISA credit card, American Express credit card.
Only cards issued in the main driver's name are accepted.
The main driver must provide a physical payment card in their name with enough funds to cover the deposit to pick up the car. The rental company will neither accept virtual credit cards (e.g., GooglePay or ApplePay) nor someone else’s card (including family members).
Crossing country borders is allowed to the following country: USA.
Using a ferry is allowed on the previous request and for an additional charge with special permission from the car rental company.
Information on the exact fee amount is available by request.
In the event that Cross Border & Territorial Restrictions are violated, all protections lose their validity.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
There is an additional charge for each driver.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Pick-up & Drop-off
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