TopCar at Gran Canaria Airport

Pros: Car was as promised, clean and in good condition. It was on airport easy to find . Staff were courteous and professional.

Cons: There was a long queue at the check in desk. It took half an hour to clear.

Cons: I made a COMPLAINT about agent customer service

Pros: Lock box to drop off key after hours. Presence at LPA airport terminal so I could walk.

Pros: Everything worked out well in Las Palmas airport - car close by in the parking garage across the terminal. Easy to find. Drop off likewise - very easy and clear (even outside of working hours).

Cons: No clear indication for the rental booth location in the Las Palmas airport (late arrival and the inner booth was closed). Online checkin did not work with Discoverycars booking reference.

Pros: The car was fantastic

Cons: The collection took 1&1/2 hours of queuing. I am disabled with mobility problems and there was no help, nowhere to sit. Strangers were keeping my place in the queue at times as I was shaking and almost crying with pain trying to wait. I felt very let down by this process and I ruined the first couple of days of my holiday while my pain receded on heavy medication.

Pros: Very friendly and efficient

Cons: Happy overall but finding the drop off office in the underground car park was as easy as we would have like. Much better signage is necessary as the office is right at the end of the block.

Pros: Easy pick up and location of desk and car.

Pros: Good price, quick pick and helpful staff

Cons: Nothing to complain about.

Pros: The car was new, clean and the price was very good.

Cons: For me it was very surprising that someone provide a brand new Audi A1 autmatic, without adaptive cruisecontrol. That should be standard in 2025.

Pros: good value for money, good and nice staff (communication)

Cons: Not so easy to find a desk at the airport. My car had some more damages as marked on the pick up report

Pros: Handover was quick and efficient, staff were very helpful.

Pros: Good service

Cons: Car not very clean and lots of scratches

Pros: Friendly, fast , good car

Cons: Had to take a €70,- extra insurance, because the included one was by Dicovery. In case of problems, I should have to pay to Top Car the datagebruik an d then claim a playback from Discovey..

Pros: Almost Everything

Cons: Nothing

Pros: Quick and polite.

Pros: no hidden fees

Cons: The car itself was fine, but we rented 2 child car seats which were absolutely horrible. Very old, used, dirty, and borderline didn’t feel safe putting our children in those seats.

Pros: Quick, easy, convenient. Friendly staff.

Cons: Very expensive deposit of 1200 Euros.

Cons: The first car was very bad and was making weird sounds. Thankfully they were really helpful in switching to another one which was great.

Cons: Car damaged all over. Not full to full tank. Took the security deposit as opposed to having it pending on credit card. Now 72 hrs after drop off and not returned

Pros: It was great!

Cons: I am not impressed that the 1200 Euro security deposit can take up to 15 days to be refunded

Pros: Friendly, professional and quick.

Pros: Super service

Pros: New car

Cons: Had to visit 2 oficces and stand in line twice

Pros: Car fuel gauge was incorrect on paper work. No washer fluid and apple car play was unreliable

Pros: Efficiency

Cons: Quite a few minor bumps and scratches

Pros: The staff were very helpful

Cons: The car was of a poor quality

Cons: the car has more maks and scrapes on it than indicated on the paperwork sgiven on pick up. there was absolutely no indication where to leave the car on my return. nobody to check it over either. We drove in an out of the terminal 3 times to find it. We had already been in drop off 1 and the people in avis and Hertz cabins didnt know anything about "top car" drop off. This really spoilt the overall experience of Discover Cars for us. We ofted hire when travelling abroad

Cons: Returning the car wasn’t as easy as thought. Finding the Top Car return bays wasn’t the easiest. They need clearer instructions or car park labeling

Pros: efficient, cheap, and car was very new.

Cons: length of time to drop off the keys, mostly due to a long queue. Would be good to have a key deposit box (similar to goldcar)

Cons: It is very difficult to find the car drop off, there is no sign which specifies car rental drop off and we spent a lot of time in the parking trying to get to -1, but it was closed off because apparently it has a special entrance not marked in a visible way...

Pros: Fast and no problem

Cons: Not the car we hoped for. Not a fan of “or similar”

Pros: ,

Cons: car with scratches, and a nissan micra smaller than expected wouldnt consider this economy

Pros: Easy to use

Cons: Nothing

Pros: Friendly and efficient

Cons: The car wasn’t ready when we arrived and we had to wait a bit. But TopCar staff compensated us with a reduced fuel requirement on return, so not really a problem

Pros: Friendly team members. Queue at pick up. Clean car as described at booking.

Cons: Top Car took 700 euros from Credit card to cover excess, this is refunded on the return of the car but the Credit Card company has changed the rate and applied a transaction fee meaning customers are paying for nothing. They should just hold the excess deposit so that customers don’t lose and Credit card companies don’t win.

Pros: Fast, friendly and efficient, with no trying to sell me extra insurance.

Cons: The instructions for dropping the car weren't explained, but I probably should have asked.

Pros: Very efficient

Cons: Just don't understand why fully comprehensive insurance is not provided as an option with the car agent involved with it

Pros: Friendly and efficient

Pros: No waiting time

Cons: Registration process even though a lot of information was already supplied with the booking.

Pros: Very good , very nice

Pros: Very efficient and quick.

Pros: All fine

Cons: Nothing

Pros: The ease of renting.

Cons: We were not told the car had cruise control activated so our max speed was 80 km/h on the 120 km/h motorway.

Pros: Good car , no problems

Pros: Easy enough to find and return.

Cons: Made to sign condition of rental car agreement before actually seeing the car, then told to "just photograph it" for own records.

Pros: Excellent, friendly service by all staff!

Cons: Would have been helpful to know you park the return car in a spot and then go inside with key—had not experienced this type arrangement with any other car rental.

Pros: Quick check in and return

Cons: Difficult to find child seats as arrived after 8 pm

Pros: Very easy process to pick up the car. Friendly agents. Car was very good.

Cons: Nothing

Pros: We nead a mail conferming that the rent was compleated

Pros: Smooth, friendly, no surprises

Cons: Had booked a Volkswagen Caddy, but received a Dacia Dokker. Although same type of car, the comfort (interior & driving) and level of finishing is significantly lower.

Pros: Seemed efficient

Cons: Not shown the car controls which are complicated and full of gadgets. I’m 75!!

Pros: This time the fleet company didn't even offer additional waiver which we had taken from you. Also deposit was released in a day.

Cons: Nothing to complain.

Pros: Staff were polite

Cons: Two cars had to be replaced - first car was provided with a slow puncture which could easilybhave been dangerous. Second had electrical fault.

Pros: Good service

Cons: They tried to give us a downgraded car and not the Audi we booked

Cons: double payment for the insurance

Pros: Fast responce when mailing

Cons: Time that it took for picking up the car was to long

Pros: Quick and easy pick up/drop of the car. Great value for money.

Pros: Quick and gut service

Cons: Nothing

Pros: Quick, and easy. Helpful staff.

Cons: -

Cons: Car was damaged from the frontal bumber, we were encouraged to documnent it with photographs and video. Eventhough it was estethic issue car in that condition should not be rented, and it was not reassuring to ask as to double document the issues known by renter knowing that security deposit was 900 eur

Pros: Good cars , friendly and in terminal hire

Cons: The return with petrol should be full to full or empty to empty not half way

Pros: Friendly and efficient. Competent, helpful and accommodating. We had used them before and didn’t hesitate to use them again.

Cons: Nothing to criticise

Pros: They did not try to sell anything extra. Good

Pros: Car was noisy and with lack of power. Baby seat was dirty and old, unsafe to keep child in it

Pros: Choix conforme à notre désir

Cons: Personnel serviable et parlant un peu français

Pros: Served promptly on picking up and dropping off. Salesman was polite, spoke good English and was not pushy about extras.

Cons: Car’s aircon was underpowered.

Pros: easy pick-up, keys drop-off at return, no insurance sales hassle

Pros: Hassle free, guys at the desk were very helpful and had a positive vibe

Cons: Not having my deposit returned when I dropped the car back. I’m actually really upset about this.

Pros: Tyre Presure light had not been reset

Pros: Took a bit of time to pick up the car, the delivery was supereasy.

Pros: Fast service

Pros: Value for money and efficient staff.

Pros: Very good drop off

Cons: Difficult to find the drop off for Top Car and check in a bit irritating

Cons: Slow at pick up

Pros: Everything was amazing and easy! I was worried as I have had bad experiences with some airport rentals when they aren't a 'big brand' but this is a very professional company

Cons: There simply isn't a thing I can mark down!

Pros: Efficient car,and very clean

Cons: Low cost extra insurance

Pros: Process was fast and relatively cheap compared to other car rentals. We got a nice car, exactly meeting our expectations. Staff was friendly.

Pros: Very easy & efficient

Cons: Professional

Pros: everything else was good

Cons: The car run out of window cleaner solution

Pros: Great new car, no preexisting damage. Rear view camera and android auto were handy!

Cons: Picking up the car took a bit longer than expected due to a queue, but it's understandable as a busy flight just landed.

Pros: Topcar were very good , Discover cars communication was extremely poor taking up to 3 days to answer simple emails For this reason I will not use them again Back to Holiday Autos or Auto Europe

Cons: Topcar we’re good

Cons: LONG wait at desk when picking up car, although booked ahead.

Pros: Got car I reserved

Cons: They said they would return my deposit in full and only returned a portion of my deposit and didn't tell me why

Pros: Not a lot

Cons: Very slow service at the desk. I booked a vehicle lage enough for 6 people and 4 cases. The vehicle hadn't room for one case. Warning lights on the dashboard, when I informed the agent he said "yes there is an issue with the vehicle". Surely this should not be rented to a customer. I also paid for all insurances but was still charged more at the desk.

Pros: the late model car was clean and in very good technical condition

Cons: the financial arrangement concerning the payment and refund of the security deposit. Pls note I had full insurance prepaid on the rental and didn't need any additional insurance from Top Car

Pros: Very quick and friendly

Pros: Car windows we not cleaned inside, which was minus and would definetily nees to do because of safety, otherwise car was good cleaned and in good condition

Cons: Good service

Pros: Excellent service, very easy to deal with, would use again

Pros: The representatives were friendly and helpful. The office was easy to find and the whole process was easy and speedy. Would 100% recommend Top Car and definitely use them again

Cons: Not one bad thing to say. Everything was so positive

Pros: They were fast, friendly and helpful. Car was brand new and immaculate. Handover at both ends was super quick and easy! Just what you need when you've spent hours on a plane getting there. Handover at the end couldn't have been faster or easier.

Cons: Nothing! It was perfect.

Cons: El vehículo no tenía fuerza para la zona norte de la isla, ya que era imposible subir a los miradores

Pros: Ease of pick up en dropping off

Cons: It took some time to get my deposit back

Pros: Went according to plan

Pros: Friendly

Cons: Time spent waiting to obtain car

Pros: TopCar where fantastic from pick up which was really easy and straight forward to the condition of the car.

Cons: I stupidly left my purse in the car of the rental and then flew home none the wiser. TopCar called me to inform me and when I organised a courier to collect my purse to return it to me helped me with all the details and handing it over to the courier. Above and beyond what I would expect I would 100% use them for all my rentals going forward

Pros: Feel I received what I paid for. A Good reliable hire car, minimal fuss on collection and drop off

Cons: I didn’t like having to provide an £800 excess deposit, I’d have preferred a hold on a Credit card rather than having to put this money up front. I also didn’t receive that money back until 36hrs after drop off. I gave it instantly so should get it back the same.

Pros: The rental desk representative was friendly and informative.

Cons: Wish I could identify pre-existing damage in the car via email or phone.

Pros: Nothing I will not be using it again after this first time.

Cons: Pretty much that the car was in terrible condition and the clutch was nearly worn out so driving it was a terrible time.

Pros: They were very easy to deal with, although I did get the hard sell about extra insurance… even though I had bought full cover when I booked

Cons: Didn’t like the hard sell on extra insurance

Pros: It was fast and easy

Cons: The car was i poor condition

Pros: Car was in great condition, employees were friendly, dropping the car off in a hurry was a breeze. They offer very affordable total coverage at the counter when picking up your car. They also accept VISA debit cards, which not all rental companies do!

Cons: Nothing.Took a while to pick up the car due the the long queue (+-30min) but that's the 'price' you pay for selecting a popular rental company! Wasn't really an issue in my opinion.

Cons: The car was very old with lots of existing damage - had to take loads of photographs before and after

Pros: Very easy and quick and friendly staff

Pros: The simplified and fast process.

Cons: -

Pros: easy, and fast refund of deposit

Cons: the way you have to self check possible damages, all has to go very fast

Pros: A restituição do depósito

Cons: De os ter corrigido e atualizado nos danos registado no veículo. Veículo com ruídos e não supervisionado

Pros: todo muy bien y rapido.

Pros: There is no responsibility and anybody to care about a passenger to make it easy for them to find the car rental, you only care about you money, that is why you get your money in advance.

Cons: Nobody was there when I arrived at the airport, if there is such a time matter, you should have given me some notification, I paid extra money to pick up my car at 1:00Am, but when I aarived there at 2:09Am( due to flight delay), nobody was there, however, my extra money I paid was deduced anyway.

Pros: Very efficient and quick

Cons: Car had a warning light come on whilst driving. Had no capacity for luggage, had to sit with cases on our knees.

Pros: Easy to find, quick service, nice and clean car, faults marked up already on invoice when taking the car away. Refund of deposit received within a few days of return.

Cons: Hefty deposit on credit card.

Pros: Fast,Correct

Pros: Straightforward, helpful, good value.

Cons: -

Pros: Professional approach from rental agent; new clean car; rental desk and garage available near "arrivals" exit.

Cons: Really long car picking up time but acceptable due to many flights arrivals at the moment.

Pros: Quick and easy

Cons: Nothing

Pros: The service was good

Pros: New and clean car.

Pros: The value for money was very good. The reception desk at the airport was super helpful und friendly. The car was in a very good conditions.

Cons: The car rental agents while picking up the car were somehow unfriendly. Like we disturbed them while hanging around.

Pros: The first desk personell inside LPA airport was very nice, too bad the one in the parking house was awful service.

Cons: They would not help me install child seat. We have a different system in our country so help would have been nice.They had nothing else do either....

Pros: Efficiency of the car rental agents

Cons: Overall condition of the car

Pros: They overcharged me without a reason

Cons: They overcharged me without a reason

Pros: There was no waiting in the queue

Cons: They gave us not the car we ordered

Pros: Very good service and no waiting time

Cons: The car wasn't the same as I order

Pros: 方便，友善，快捷。

Cons: 车半箱油不好掌握。车子有伤痕没修复，只能自己拍照留存。

Pros: Nothing

Cons: Got a different car. Had to pay extra insurance, Discovercars.com was not recognized by TopCar employees. I did not get any answer from them regarding my email for upgrading the car.

Pros: Everything - Top Car met all our requirements.

Cons: Nothing to dislike.

Pros: Friendly staff

Cons: Not applicable

Pros: Friendly staff member at drop off

Pros: Erg fijne service

Cons: Heel klantvriendelijk en ik ben heel netjes behandeld

Cons: Service was fine but nearly every panel on car was dented when we picked it up. Had to spend time photographing all dents to prove it want us. Car sounded rough like their was something wrong with it. We had to reject the first car we were given as one of the reversing lights was not working. Petrol tank about 7/8 full when we picked up car, we were told to bring it back the same. Would have been easier if thank had been full and we could then bring back full.

Pros: I loved how easy and quick it was to pick up and drop off.

Cons: The car was not cleaned to a good standard on the outside. Water marks all over.

Pros: Very clear instructions

Cons: Airport drop off the car is not easy.

Pros: Excellent service overall.

Cons: Didn't find any so far. I'm satisfied.

Pros: We did not pay any extra money.

Cons: The price difference between a car with a child car seat and a car without one is too big (50€)

Pros: Very accurate and informative guidelines

Cons: Smooth and cordial.

Pros: Good communications in advance of arrival.

Pros: Fast and easy,my 4 times with discoverccars

Pros: Very professional service. English was not a problem for them. Good directions and picking up the car was fast and easy.

Cons: None!

Cons: Hand break was damaged - agent didn’t care Car was not full, had to go to gas station immediately and return “quarter full” Seats in trunk were broken (could not be pushed down for space for luggage)

Pros: Very efficient and friendly service :-)

Pros: Everything was easy and smooth

Cons: The oil in the car was running low.

Pros: Pleasant staff

Cons: Nothing

Pros: Friendly and easy

Cons: Car wasn’t in great condition, engine seem better days but it was cheap

Pros: Very efficient service

Cons: The car was a Dacia which had an awful gearbox Overall cheap and nasty car, low quality which could be better

Pros: really efficient

Cons: nothing

Pros: Quick, good car as promised, nice People of topcar speaking good english

Pros: Everything was perfect

Cons: Nothing

Pros: Friendly, fast

Cons: Damage mark up not accurate, if hadn't taken pictures when picked car up they would have charged us for previous damage

Pros: Efficient

Cons: Car was not very clean both inside and outside.

Pros: Pick up and drop off good Replacement car was marginally better

Cons: Car was dirty Car was damaged Car intially given had a worn clutch whucb kept slipping badly and smelled of burning When returned still made me fill up the tank - despite having to drive all the way back to the airport to swap it and drive back to hotel - no gesture of good will to apologise for the risk and inconvenience. I would like a gesture of good will

Pros: convenient and professional

Pros: Very friendly staff.

Cons: Car was not as advertised, boot did not fit 3-4 cases as advertised, no GPS system as advertised, and very low power on hills. Discussed this with TopCar staff who will address feedback with DiscoveryCars

Pros: The size of the car was not I was expecting. I booked Toyota Aygo or similar but received a Dacia Stepway which was considerably bigger.

Cons: There were more scratches dints and dents on every panel. Too much to record the condition of the car. Unfortunately I was in a hurry and did not take this up with the agent

Pros: rediness and promtness

Cons: too long waiting in the row waiting for representative

Pros: Speed and efficiency

Cons: Having to move to two location to different offices to complete rental process

Pros: fast, professional, customer friendly

Cons: offering further insurance ....not accepting debit cards, slight demage of the car not noted in the report...

Pros: Very impressed.

Pros: Efficient,and friendly.

Pros: Very simple and easy process

Cons: Nothing

Pros: A lot of damages for what you expect

Cons: To be more customer oriented

Pros: Quick drop off, and refund of deposit

Cons: Didn't care about my issue not having the car size I had booked.

Pros: Fast and quick collection

Cons: High mileage with lots of scratches/small bumps. But was all OK running.

Pros: The agents were professional and car was given promptly without any delay. We drove the car around for 6 days without any issues.

Cons: The car had a lot of scratches and dents when given to us. So aesthetically not too pleasing. The oil change alert kept popping up and there was no windscreen wiper fluid which was a bit irritating. we however didnt have any issues while the car around.

Pros: The car was well equipped and the best price amongst rental agencies although all were expensive

Cons: Pick up could have been faster

Pros: Good car. Friendly staff.

Cons: Over an hour in a queue to get to the counter and then another queue downstairs to get the car

Pros: Nothing - at a hire desk no service whatsoever wasted an hour, no knowledge to assist with questions asked as forms for signing were in Spanish!

Cons: I was called disgusting when asked about car service when I saw the mileage of the car. The service was appalling however after another hour or so I had a car replace by the staff to Nissan

Pros: Quick service, drop off very easy

Pros: New car, clean,

Cons: Little bit confused with location of the pick up area