TopCar at Lanzarote Airport

Cons: Car was damaged and the Bluetooth system poor

Pros: Very efficient at pickup point 👍

Cons: Had a different car from what was expected, which had numerous dents and scratches on it. To make sure I wasn't charged on return for damages I had to take photos of all the nicks and dents.

Pros: The full thing was easy and excellent value for money

Pros: Speed of pick up

Cons: Inside of car not cleaned properly especially drivers window, bothering being dangerous

Pros: friendly up to a point, good at return, pick up in Arriciefe rubbish

Cons: we were given vauge instructions to pick up car park beyond bus station' we wandered for an hour trying to find an un marked car park and after getting help from a security officer when the lady in your drop off counldnt help either we eventually found the car, the car was fine after that

Pros: The service by all agents was friendly and efficient. No complaints at all with the service

Cons: No issues with service at all

Pros: The simplicity of the whole process

Cons: Collection of car in outside unsigned car park so not obvious where to collect it compared to previous hires at same airport

Pros: The car had ~31,000kms on it and had a few dents and a lot of scratches. It was also hired out with no windscreen washer fluid. Other than this it was fine

Pros: brilliant

Cons: top service

Pros: Servise

Cons: Servise

Pros: The agents were very helpful

Cons: The car had a lot of body work damage. The parking sensors didn't work and the Bluetooth connection for Google maps didn't work

Pros: Drop off was very speedy

Cons: Desk was not in terminal. Couldn’t find the car - it was dark and the car was actually in a bus park. Had to return to desk and ask for help after searching for the car for 30 mins.

Pros: Really good

Cons: Really friendly

Cons: Drivers window didn’t work. Car was not clean and had to clean windows.

Pros: Easy to find and close to Airport

Cons: Supplied faulty car which i was charged fuel for to take it back to be exchanged, replacement car had same issues but luckily we noticed before we left the airport. Ended giving us a huge vehicle which cost a fortune to run

Pros: The car was there waiting and returns were swift

Cons: We got a car which was smaller than we were expecting and over half a week after returning we've still not had our deposit back

Pros: Easy pick up and return

Cons: Car provided, Skoda felicia auto not to my taste

Pros: Fast and easy.

Cons: Other providers offer ring insurance.

Pros: Easy and fast pickup and drop off

Cons: Car was a dump! Not cleaned at all! Also had no usb-c or bluetooth connection. Needed usb cable to connect to android auto which is funny in 2026....

Pros: Good

Cons: Nothing, except the 1200€ of deposit. If you inform Car Rentals about my insurance status, they doesn’t ask me for deposit

Pros: Everything was good. We had a very good car. Thanks

Cons: Nothing

Pros: Easy drop off

Pros: Competent, friendly, fast!

Pros: Very nice car, matching description. Was very happy with the customer service, very friendly and helpful. Would choose it again!

Pros: It was all very good and easy

Cons: Nothing, the vehicle had a few more marks than I would have liked but nothing really major.

Pros: Fast and efficient service, spoke perfect English too.

Cons: No agent came to the car with us so we couldn't point out existing damage on the car.

Pros: Pickup and drop off was easy. Price was good.

Cons: The car we were provided with had seen better days. Many dents and scrapes. It was missing the parcel shelf and car mats. As a result, there was a divit missing from the carpet underneath the accelerator pedal. However, the worst issue was the intermittent nature of the car key. On some occassions it could take 20-30 presses of the lock/unlock button for it to perform the required task. We pointed this out to the TopCar agent at car drop off but he did not seem to care. No apology was given.

Cons: Wrong car from booking, vehicle damaged and dirty, no hand over just left to locate in far car park

Pros: See above

Cons: See above

Pros: Very prompt and no hassle at pick up

Cons: Car was parked quite away from the office and was pitch black so no chance to inspect the car before taking. Car was ok though.

Pros: I always use TopCar as they generally are the cheapest.

Cons: The key fob worked intermittently and when it wouldn't work at all, the car alarm would go off when you resorted to using the key.

Pros: Tell people where the drop off the car.

Pros: car was in great conditions, new and clean. After a little queue, check in was quick

Cons: Car was a bit grubby and chipped. For long rentals Cabrera Medina may be better as they offer car cleaning service.

Cons: The car interior wasn't clean, the interior smelled of cigarette smoke, the washer fluid was empty. The pick up experience was too slow, why are you asking for details I have already provided.

Pros: Friendly prompt service

Cons: Car had several minor damages at pickup, nothing serious. (Made several photos). Car otherwise in good working condition.

Pros: Old car lots of scratches

Cons: Nothing

Pros: very friendly staff

Cons: already explained above

Pros: There was quite a bit of damage to the outside of the car. But the car drove well and did the job.

Pros: Excellent, top notch

Cons: Nothing, it was all good

Pros: really smooth collection and drop off

Cons: original car had a split wiper but swopped car and all ok , it did delay us about 30 minutes

Pros: Great price for a budget car and cheapest fully comprehensive insurance I have ever been offered

Pros: The service was super, the staff friendly and no hidden sales pitch when we arrived to collect the car. We were offered a larger car for a few euros more. Straight forward!

Pros: Very good in terminal pickup, straightforward drop off and no dramas.

Pros: Bardzo dobra i solidna firma, ceny konkurencyjne do innych firm, wynajęcie auta było banalnie proste i szybkie. Samochód prowadził się bardzo dobrze, również spalanie niskie (Toyota Corolla) polecam

Cons: Niestety jeśliasz zamiar używać android auto w Toyota Corolla, niestety musisz liczyć się z tym że co kilka sekund telefon będzie rozlacza się z systemem i łączył ponownie, jest to bardzo frustrujące podczas jazdy, jeśli masz obok pasażera można jakoś z tym żyć, jeśli jesteś sam, życzę Ci powodzenia.

Cons: Car was a bit older, but absolutely fine.

Pros: Facilità di arrivare a prendere la suti

Cons: Nulla

Pros: Amabilité, efficacité et clarté des infos à la prise du véhicule.

Pros: Professional and helpful

Cons: N/A

Cons: Passenger seat had sticky substances on fabric as well as passenger floor.

Pros: ease of pick up/drop off

Cons: long wait at counter

Pros: I appreciated the overall responsiveness and support provided by TopCar Rentals. The team was helpful at the counter and communicated clearly during the rental. When the initial vehicle mismatch occurred, it was acknowledged and corrected by providing a suitable replacement. Assistance during the breakdown and towing process was also arranged promptly. Despite the challenges, the staff remained professional and cooperative, which made it easier to manage the situation during the trip.

Cons: There were a few areas where the service from TopCar Rentals could improve. The initial vehicle didn’t match the booking (8-seater instead of 9-seater), causing some delay. There were minor reliability concerns, including a parking brake issue. The tyre condition also appeared worn. Additionally, some restrictions (like unpaved road usage) were not clearly highlighted. Better communication and vehicle checks would improve the overall experience.

Pros: Member of the team at pick up was lovely and although car wasn’t ready she was apologetic and sorted as fast as she could.

Cons: The car had so many dents, scratches and bumps on it the overall appearance was quite poor which was disappointing. Also car wasn’t ready so we had to wait around 30 mins for it to be available for what we ordeeed.

Pros: The car wasn't very clean outside but there was a sand storm on that day

Cons: Quite a few dents on the body

Cons: Return car, newer get deposit back,and they take another 900 euro from my account.Try to contact them,no response

Pros: It’s fine

Cons: Given an inferior vehicle to that promised

Pros: Speed of pick-up and drop-off

Cons: nothing

Pros: Formalités simples, notamment au check out

Cons: Indications peu précises lors deu check in de la localisation de la voiture. Pas de personnel Top Car sur le parking. On est livré à soi-même. Voiture avec de nombreux impacts sur la carosserie.

Cons: Still awaiting refund of deposit which was taken as a payment rather than reserving the cash. Fortunately I still have two weeks until my next statement so if refunded quickly I won't have to pay the money. Hence low value for money score as I may end up paying interest to credit card.

Pros: Easy procedure

Cons: Not the car i requested

Cons: Was not told had to drop off at a different level

Pros: They cam find us to open a desk when it was busy

Cons: No fuss return

Cons: The 1.5 hour wait at the pick up desk.

Pros: Friendly

Cons: The fact that my original car which was given to me had illegal tyre treads. Then the 2nd car hired was full of scratches so I had to take a video before leaving. Then Top Car took over £1K deposit from my debit card and not just a security hold instead it was money out of my bank and returned 5 days after I returned the vehicle. For this reason alone I will not use Top Car again

Pros: Not received a rent contract by e-mail as promised. For this reason, not possible to check car condition fixed on contract. But that was not a problem.

Cons: They charged me 27euros 2days after without any mail or explanation

Pros: Have used TopCar successfully several times before. Efficient check-out and return.

Cons: On check-out, was told that the fuel tank was full and should be returned full. In fact, the tank was just over half full, although I returned it full. The contract showed no damage to the car, but I found a large dent on the driver side rear door which I photographed and reported on return of the car. We worried during the holiday that we would be charged for the damage, which should have been marked on the contract. In the event we were rightly not charged.

Pros: Service was great People so good loved it

Cons: Car was rather banged up lots of dens and scapes which were not on handover docs Replyinh on client photos is not helpful Please update damage on master hire agreement when car gets picked up

Cons: I Dont understand why I have to pay 49 E for insurance, I payed insurance by discovery cars

Cons: Poor pick up procedure. Wasnt aware of damage to car bodywork until we got to the car. Wasnt explained that our contract was sent by email which had a diagram of the damage. It would have been helpful to have someone escort us tothe car to answer questions. We spent a long time trying to get the nav/media system to work.

Pros: No water in the window wippers

Pros: Everything was efficient and the car was exactly as described.

Cons: Long wait as there were a lot of people hiring cars and several flights arrived at the same time. They could have done with more desk staff, but they were all very nice

Pros: Easy to drop off. Car was clean. Good price

Cons: We upgraded to bigger car and could hardly fit in it. No vehicle condition sheet and car had bad scrapes on it so we spent all week worrying that they say it was us and stop our deposit returning to us

Pros: Car easy to find, fast drop off

Cons: Waited a long time to pick up the car … online check in made it quicker once we got to the front of the queue but it was a long wait in the queue

Pros: Just a swift transaction

Cons: All good a positive experience

Pros: Very unhelpful agent. Made us pay for their insurance even though we have our own annual overseas insurance - said is was compulsory.

Cons: Very unhappy with them - would never book again - dishonest and unprofessional

Pros: Topcare altijd top

Pros: Perfect score! booking, pick-up & return, Car, perfect. Deposit first workday returned after our holiday.

Cons: nothing

Cons: Finding drop off was not as easy as finding pick up. But I guess this is rather a problem of the airport's navigation signs.

Pros: Opposite terminal

Cons: The car was dirty and had lots of damage, that I had to take photos of. There was also only 3/4 tank of fuel, despite the agreement being full to full return. I returned it with a full tank of fuel.

Pros: rapidité du service facile à trouver prise et retour très rapide voiture neuve et très propre

Pros: Fast pickup and drop off

Cons: Car could have been cleaner

Pros: Free upgrade, no checking of car on return, just trusted my word

Cons: Nothing

Pros: Fast. Service was quick and hassle free.

Cons: The one negative I gave to say is that Top cat appear to actually debit your account for the €1200 amount. When returned I received €1192 but I’m not throwing the baby out with the bath water over €8.

Pros: quick drop off

Cons: woman very abrupt when collecting car and trying hard to sell us extra insurance cover

Pros: Very efficient

Cons: Nothing

Pros: Dirty car. Inner screens filthy. Engine compartment disgusting all sandy. No screen wash. Many scrapes and minor blemishes on bodywork. Seats all stained and smelt of cigarettes.

Pros: Was really easy and relaxed, no issues

Pros: quick and no problems

Pros: Szybkość obslugi, jasne komunikaty,uprzejmosc

Cons: Majac wykupione ochrone ubezpieczenia i gawarancje depozytu na karcie kredytowej, nie wiem do tej pory dlaczego pobrano jeszcze 30 euro ubezpieczenia?

Pros: Pick up and drop off staffs where nice

Cons: Kept getting lied to when the car broke down, I waited for hours all they had to say is we can’t get a recovery to you atm bla bla here’s the time frame

Pros: The service was very good and we were dealt with effectively and efficiently even though we didn't speak Spanish. The whole process was a pleasant experience.

Cons: The only thing was the parcel shelf in the car which wasn't working and kept falling in to the boot causing the rear window to become partially occluded. I put it on the back seat in the end to solver the problem.

Pros: Great service

Cons: pick up was for a longer tkme than expected

Pros: The problem we had with the tyres on the first vehicle was sorted very efficiently and a replacement vehicle supplied in a couple of hours.

Cons: The fact that a car with defective tires could be supplied to a customer.

Cons: Longest and slowest queue of all rental locations at the airport, Agent Tries to sell you insurance even if you've already bought no excess protection. Tries to convince you their coverage is higher Furthest car collection point. Car had a red warning for brake pads. Fuel tank not entirely full, was 70km range short Car condition was poor. Scuffs and bumps galore.

Pros: The chaps at the drop off were welcoming, helpful and friendly.

Cons: The car had significant bodywork scrape when I picked it up and I would have liked some indication of this by agent on collection, plus a more helpful approach to locating the car and first directions from airport.

Pros: Easy to find, for a nice upgrade without pressuring us to spend more. Nice price, got my excess back very quickly.

Cons: The agent was very unhelpful, didn’t seem at all interested. Didn’t confirm the email address so I didn’t get a copy of the contract and had to chase it. Wasn’t any information given about what to do if there were any problems.

Pros: Pick up was very nice and good, staff very helpful and open. At times I found it very hard to listen to the member who was explaining the rules. The seat was right to another member and both were talking right next to you, also there was a large pease of glass that stopped the conversation. Otherwise it was a very good pickup.

Cons: See the above.

Pros: We have used top car 3 times now & every time we have picked the rental car up it has had existing damage, We are always worried that TopCar are going to try & charge us for that damage.

Pros: Quick to pick up. Car bodywork not pristine but photos taken of worst bump/scrarches. Staff managed to change controls from Finnish to English. Car drove ok and was clean inside.

Cons: No office staff at drop off. Saw key drop off box but no obvious signal to return keys without seeing staff.

Pros: Couldn't fault it.

Cons: No faults, as long as my deposit is refunded to my card as promised 🤔

Pros: Very easy, quick and hassle free

Pros: Very swift service, no waiting time

Cons: Time queuing to get the keys 30 minutes

Pros: Staff members, their attitude and service

Cons: Pick-up took about an hour, so really long time to be attended. Poor planning on their part, as they can see the flight times and predict the volume of customers beforehand. Maybe additional office (drop-off office) can be used for pick-up as well.

Pros: Great value for money & service.

Cons: Nothing

Pros: check in desk was easy

Cons: the car was in an awful state. it had a lot of visual damage to it; we selected an automatic for easier driving but the lag on the gears made it dangerous to drive and it didn't have any window washer fluid. Really bad car

Pros: The quick service

Cons: The offer a insurance package for full coverage. But ibalready booked an full coverage at DiscoverCars

Pros: Quick and efficient book in

Cons: Car left with no talk or discussions generally your on your own …..

Pros: Previously very good

Cons: have booked top car through you before and always had a very nice new car washed and ready . This time however the car wasn’t washed the windscreen was dirty and the car was left in a waste ground car park . TBH it has put me off Top Car again . We should have rejected the car but wanted to get to our accommodation . The car wasn’t washed drivable and ok but just not to the usual standard we expected .

Pros: Ease of dropping off and price

Cons: Tracking was out on the car.

Pros: All good. Thank you!

Pros: Quick service, collection was good but fortunately no others queueing.

Cons: Car was damaged on pretty much every panel, collection form didn't reflect this. Onus on me to collect evidence of existing damage (photos), no ownership of the state of repair by the rental company. Very scant paperwork, nothing shared on car return so await news on refunding the pre-payment. I would not use them again.

Pros: It was a bit dirty but not much and it seemed tge previous person smoked , not your problem but i hate the smell of stale smoke.

Cons: Top car are great and easy ro find in the airport.

Pros: It was excellent apart from drop off as lots of cars arrived all at same time and there was no where to park

Pros: Everything

Cons: Could not fault anything

Pros: It was perfect for me.

Cons: I am disabled and had to walk a long distance to collect the car which we rejected as it was filthy inside and out and the side of the car was badly damaged, and the car was bigger than we booked as there were no small cars available. Eventually we got the exact car we had booked. Agreed that the car would be Full tank on collection and empty on return to make it up to us but we got a text to say we were being charged for NOT refuelling and had taken money from my card (It has now been returned)

Pros: Friendly. Efficient.

Cons: Nothing.

Pros: Friendly and efficient

Cons: Value for money

Pros: Easy to find the desk, nice staff, good price and good service.

Cons: Slow to get the car but no big deal

Pros: Convenient pick up and drop off locations and easy to find the office’s.

Cons: The large deposit taken when I had already selected full cover. Deposit is also retained up to 30 days

Pros: ease of pick up and drop off

Cons: car had a number of dinks and dents and wasn't particularly clean.

Pros: Easy drop off

Cons: Not so clear where car was on pick up

Pros: Excellent all round experience

Cons: Excellent, car in poor condition though when it was marked with no issues to the bodywork

Pros: Rapidité , confiance , efficacité

Pros: Service was fast, professional, easy to find.

Pros: Car was brand new and very clean both inside and out

Cons: No instructions on how and where to drop car back to Top Car returns, went to wrong area and I was given directions from a rival car hire place.

Pros: Efficient

Cons: The car had many knocks on it and I was concerned that I would be charged for them. I photographed the surfaces of the vehicle before driving off. I was not charged for damage though at the end of my trip.

Pros: Fast pick up, fast drop off

Cons: Fuel policy, car glass cleanliness from the inner side

Pros: Nice lady

Cons: Car was long in the tooth

Pros: Easy drop-off with fast payback off the deposit.

Pros: Friendly staff. Clear Instruction. Cars in very good condition .

Pros: friendliness of staff

Cons: smelly car

Cons: Made to pay 36 pound extra, car given was not equal or similar. Car was picked up with 3/4 fuel but marked as full on the paperwork. Car had many dents and scratches

Pros: Car damaged side without letting me know about it, agents are rude and treating ppl as imbeciles as they in charge, lying, tricking ppl etc very funny way to attract ppl to come back there again. Definitely do not recommend to any1.

Cons: A lot hard to describe it in few words. Overall very unpleasant experience and don't recommend this place to any one.

Cons: I did email the company on the day of my arrival to express my concern regarding the state of the car and my dissatisfaction. The response I received suggested I applied to make a claim. I wasn’t looking for a claim, I was looking for a solution to the issue and support to put it right. I also offered a solution myself, as I was returning to the airport to pick up family and was happy to cooperate with any support that was offered. No support was offered, just a suggestion to make a claim.

Pros: The booking process was straight forward, the drop off was easy

Cons: Large queue on arrival which took a really long time for the agents to process. Then the car was not actually ready and we had to wait a further 30 minutes for it to be delivered.

Pros: Zero fuss & easily explained (Their English much better than my Spanish)

Cons: Nothing

Pros: Friendly staff.

Cons: A little difficult to find the re-located office.

Pros: Staff were helpful when our size of car was not ideal.. they couldn't do enough for us.

Cons: Hard to find when driving back to drop off. Signs are not obvious

Pros: Top car were easy to find. Great that it is in the terminal. Reassuring that you don’t have to pay the full deposit. Very easy!

Pros: Quick and easy to find and use had we not got a car it would be hard for me so the car was brilliant 👌

Cons: Just quick checking ✔️

Pros: Easy process and lovely staff

Cons: No one at early drop off, just a key drop

Pros: Many agents to work the queue

Cons: Huge delay in pickup, we should be able to pre-fill their forms online to speed it up

Pros: Got a brand new car bigger than we thought

Cons: Directions to the drop off could have been clearer ,for instance which parking area

Cons: Hour and a half wait for pick up

Pros: Efficient staff went through the paperwork quickly and easily

Cons: Nothing

Pros: top notch

Cons: nothing

Cons: Very badly signposted to the carpark

Pros: Quick and ease to deal with

Cons: Car was scratched and dented

Cons: Customer service and €40 transaction charge as they took deposit from my credit card instead of just blocking it.

Cons: Massive queue,only 1 person serving

Pros: Fast & efficient & good value for money

Cons: Not applicable

Pros: Cheap. Don't care on return. Just took the keys.

Cons: Extremely long wait at desk on pick up. Car in very poor condition.

Pros: Helemaal tevreden

Pros: Quick easy professional

Cons: Nothing it was a wholly positive experience

Pros: Friendly, efficient and helpful

Cons: A small wait at pickup desk

Pros: Easy and quick, no fuss

Cons: car had a few issues with broken bits that we weren't aware of, but not a big deal

Pros: Friendly

Cons: Friendly quick

Pros: The car was a very nice one with excellent fuel efficiency.

Cons: The last minute extra costs for insurance- you have to have their insurance or pay 900 euros extra regardless. There was a delay in picking it up as it hadn’t been cleaned yet. There was no attempt to point out the existing bodywork damage (scratches on paintwork) rather this part of the car hadn’t been cleaned (though the rest of the car had been), almost masking the scratches.

Pros: Very slick service friendly staff nice car

Pros: Very little waiting

Pros: Professional & friendly

Pros: The car was excellent and v clean. Drop off was v quick. Great to have the car v close to the terminal

Cons: Would be good to have been shown the car, and how basics of car worked. Drop off info was not given on pickup and signage around the airport was very poor of were to drop top car car rental off on departure . Car was damaged on the front bumper which we recorded well on our phone before driving off. Paying for fully comprehensive needs to be made much clearer on the website. And despite arguing with the top car agent that I didnt need to pay extra as I already had it. She made it clear I wasnt

Pros: everthing

Cons: nothing

Cons: Had to queue about 15 minutes at pickup. But think I may have been unlucky that there were a couple of difficult customers in front.

Cons: Ripped my Father off with added car insurance he didn't need

Pros: Easy drop off

Cons: The way I had the find the car and no agent to help me

Pros: Body work scratched on pick up..

Pros: The company which our hire car was from was Top Car. On arrival, their desk was really available. After a little paper work and securing a deposit, the pick up of car was fast and efficient.

Pros: Speed of pick-up and drop-off.

Cons: I didn't take any insurance, being covered by my credit card (which is in Canadian dollars) so I had to provide a deposit of 1200 Euros from my credit card, which is normal. Instead of "freezing" this 1200 Euros, they took it and reimburse me a couple of days later. With the currency change, at the end, I lost 118,73 CAD in this process.

Pros: Agent was quick to sort us out and get on our way.

Pros: Everything

Cons: Nothing

Pros: Provided the model we requested, a good car.

Cons: Car difficult to find at pick-up, because it was parked on a street rather than in a TopCar compound. On return, the agent would not inspect the car, and merely asked if it was damaged in any way, which it was not. I offered to show photos which I had taken of damage noticed at pick-up, but he was not interested in looking at them or inspecting the car with me. I trust that the damage deposit will be refunded fully.

Pros: Competitve pricing and easy drop off process. Used this provider in Tenerife last year as was same there too.

Cons: Car was very poor by comparable standards with other providers - old, clunky navigation interface, Car Play didn't work, car rattled and was under powered fo the hills of Lanzarotte, bodywork already battered, over 50,000 km on the clock and seemed every bit it's age. Uncomfortable and not the model that was booked.

Pros: The inside of windscreen was filthy!

Cons: Took ages to be served to pick up the car. More staff needed.

Pros: Agent gave a speedy response to problem with first car I rented. Next car was brand new and an upgrade on what we booked due to inconvenience.

Cons: First car had many bumps, scrapes and 3 of the 4 tyres were not roadworthy.

Pros: The staff were great and very helpful. The upgrade to a convertible was much enjoyed by my family

Cons: The car did have a few dents and scratches when we picked it up. Which worried me from a deposit point of view. But the staff dealt with it very well

Pros: Friendly agents

Cons: As always/so often, we didn't get the category we wanted. Car had dammages which were not recorded on papers. Not very clean.

Pros: Efficient transaction in airport. Great drop off.

Cons: Car was some distance away from arrivals

Pros: Good and fast service

Cons: We had to pay €700.- deposit at the pick up..nobody told us about that

Pros: Quality of the cars and speed and friendliness of return.

Cons: Not enough staff at pickup desk leading to very long queues which could have been made quicker if they'd asked people waiting to check in online sooner than they did.

Pros: Brilliant as usual.

Cons: Nothing.

Cons: Horrendous almost 2-hour wait for pick-up, scandalous.

Cons: Told to take pictures of any damage to the car on collection, there was a lot. Damage on every panel, car was difficult to locate in a large open air car park, dirty inside all seats stained, poor customer service during the collection process

Pros: Easy access friendly device excellent car condition

Pros: Topcar were very good the only slight negative was the car was a 'bit tired'

Cons: Staff helpfulness

Pros: Nothing!

Cons: No customer fokus! We had a problem with the car. And they delegated responsibility between Lanzarote and Fuerteventura. Absolut nightmare. NEVER AGAIN TOP CAR!

Pros: Very helpful, and friendly

Cons: Nothing

Cons: The wait, on collection. Additional insurance costs.

Pros: After a few years of bad experiences with car hire companies, Top Car were outstanding! We picked up the car within ten minutes and they were extremely helpful! When returning the car, there were no issues and it was efficient & easy! I would absolutely use this Company again!

Cons: N/A they were great!

Pros: Very smooth experience

Pros: Reasonable price and good condition of vehicle

Cons: Was particularly busy at time of pick up. Que was approximately 1 hour.

Pros: The car had 74000 km on the clock and nearly as many scratches and dents. The windscreen was filthy inside and out, the windshield washer bottle was empty and the key battery was low. There was no driver handbook. Pickup took over 1 hour.

Cons: Signage from collection desk to the car park for the car wasn’t clear.

Pros: Only issue was finding the car at airport. Agents instructions were very poor. A simple map of the airport and location of car would be cheap and improve process immensely

Cons: As above

Pros: Free additional driver. Smooth drop off

Cons: Queue at the airport. Longest queue of all car hire companies.

Cons: The return process should have been made more clear and should have been prepared in advance. I picked the car up late at night, after a trip and a somewhat frustrating conversation with the agent. Not the agent's entire fault, but her English was not the best and she asked me to write down on a paper a bunch of info I already gave when making the reservation. She circled some stuff down, in regard to the car return. I was not sure what I was looking at after 5 days going all over the island.

Cons: Empty windows washer liquid.

Pros: The car was brilliant just a few scratches maybe a bit older then usual but excellent value

Cons: Nil

Pros: Helpful

Cons: Instructions on returning car to where! Went to three wrong parks

Pros: Efficient

Cons: Friendly

Pros: The car being at the airport, no bus rides involved

Cons: The reception desk in the airport not friendly

Pros: Very polite and helpful.

Cons: Not all original damage identified on contract during pickup.

Pros: Fast efficient problem free

Cons: Nothing

Pros: Quick pick up and drop off

Cons: Car was not to same standard as booked (in my opinion). Car was making a rattling noise when driving - I reported this at pick up but was told "it is ok, don't worry". I did worry whenever driving as the engine did not sound healthy.

Pros: The agent was very nice and provided everything needed.

Cons: The directions for picking up the car could have been clearer since the car wasn't in the garage, but outside in and unlit lot and was difficult to find. There were many people wandering around looking for their cars.I was also charged the deposit, rather than it being a hold on my credit card and the refund ended up being less than the original charge because of the currency difference. I've only ever seen a hold put on my credit card at other companies, but not the charge going through.

Pros: Everything

Cons: Nothing

Pros: Full cover insurance was a really reasonable price. All pick up and drop off instructions were extremely clear and the staff was friendly and helpful. It was a super smooth car rental experience from beginning to end.

Pros: Nice clean car, everything was very good.

Cons: Pick up and drop off area in airport very hard to find, not told on paperwork where car is located or drop off area. Last year it was up in departures and was listed on your pick up sheet of location etc, this year in arrivals was not told this.

Pros: No pressure selling when you pick up your car.

Pros: Good location

Cons: Nothing

Pros: Desk in baggage hall - got keys while waiting for bags. No queue at desk. Car at airport - no transfer

Cons: Car picked up in dark from area with no lights. Could not find car, as no info sheet or signage.

Pros: Quick and easy pick up, didnt try to sell me extra insurance (already have excess cover) Easy drop off...i had scraped the paintwork but this was dealt with efficiently.

Pros: Speedy pickup.

Cons: Quite a few dents and scratches not noted on the paperwork - had to report them after picking up.

Pros: First car appeared to have a fault with a wheel. Called Top Car after a couple of days and they swapped it over no problem at all.

Pros: Fairly straightforward after queuing to be seen.

Cons: Excessive deposit despite taking out full cover insurance.

Pros: Easy collection and drop off at Lanzarote Airport

Cons: Agent was unhelpful. Car wasn’t great condition. Loads of scratches, bumps, chops etc. Water coolant level below minimum level and no washer fluid.

Cons: Tried to sell me additional Insurance,which I did not need or want,with inference that it could affect my security deposit not being refunded in full.

Pros: Efficient and business like but friendly

Cons: Nothing

Pros: I paid full insurance from yourselves and then had to pay another €98 euros for insurance when I got there not very clear

Pros: All went smoothly and quick

Cons: Gonna have to wait a week to get my deposit back.

Pros: Sandučić za povrat ključeva.

Cons: Neorganizacija... krive upute preuzimanja, automobil nije bio spreman (kriva kilometraža)

Pros: Quick service once arrived to service desk.

Cons: Long queuing. Functional but bruised car.

Pros: collect in airport was easy and car was the type we had booked

Cons: they took £997 from my credit card on pick up to cover any possible insurance issue instead of just taking a holding fee, which has now cost me an additional fee of near £28, also they have still not refunded the original sum taken

Pros: Car was very clean and economical.

Cons: The agents were not very hands on . Would like to be given an automatic option in listing.

Cons: Customer service lady told me it wasn't her problem when I tried to extend the car hire!!!!!

Pros: Ease of pick up and drop off.

Cons: Nothing.