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Victoria Rent a Car at Valencia Airport
Customer Ratings and Latest Reviews
Because we want to make sure each review listed here is left by a real customer, we don’t have the option to post a review here. Instead, we ask each and every customer to leave a review after they return their rental car. This way, you know that all reviews are authentic.
Pros: - Quickly anwsers - We are not alone, DC is not just a website it a real company which take care of client services
Cons: DC has no power to force provider avoidding charging client fraudulently like Victoria Car. you should exclude them from your suppliers list, they have very bad score on trust pilot
Pros: Nothing
Cons: This rental service is extremely disappointing and feels like a scam. First, they tried to remove the free driver that was originally included in the offer. Upon arrival, I had to wait over an hour and a half for an airport pickup because no one was answering the phone. Instead of just blocking the required amount, they took all the money, which led to extra charges on my credit card. On top of that, they charged over 60 euros for cleaning minor dirt on the plastic mats. When returning the car,
Pros: There is nothing to dislike about their service
Pros: Quoted price and pick up. However the shuttle bus was very difficult to find and not explained on the documentation
Cons: After returning the the car both condition and fuel was checked and were ok. Thee next day we were charged €180 for 4 minor scratches at places that were already marked as damaged when we pick up the car. Also only 90% of the fuel charge was returned while 100% was promised on full return. I could forward the invoice charged by Victoria. It really feels like a scam.
Pros: Service was good. After return recieved a suspisious e-mail about damage but still received the full deposito back. Little strange but overal it was ok! Chemo na good service
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Rental Conditions
Please check the Rental Conditions for each vehicle prior to booking as some conditions, particularly the deposit and deductible, may vary based on the class of vehicle.
Mileage is limited, there will be a surcharge for each additional km.
A young driver fee applies to drivers under the age of 24.
There is no maximum age.
A senior driver fee applies to drivers over the age of 76.
The driver license must have been issued by authorized authorities at least 2 year(s) before the date of the commencement of the rental.
A driver license printed using a non-Roman alphabet (Arabic, Japanese, Cyrillic, etc) must be supplemented by an International Driving Permit.
Driver licenses will be accepted if issued in the following country(ies): United Kingdom, EU countries.
Driver licenses from all other countries must be accompanied with International Driving Permit (IDP).
Please note that the International Driving Permit is valid only if accompanied by the regular driver license.
In order to pick up the car, the following documents are required: passport, valid driver license, credit card on a main drivers name, booking voucher.
In order to pick up the car, domestic renters must present the following documents: passport, valid driver license, credit card on a main drivers name, booking voucher, proof of home address (e.g. Utility bill).
A local renter is defined as a renter who is a resident of Spain. A local renter is defined as a renter who has a license issued in Spain and who is flying into the country without a return ticket.
A deposit for a tank of fuel is required upon collecting the vehicle.
The exact deposit is determined on pick up since the amount is dependent on the type of vehicle.
Prices for extras are shown on the booking page.
Adding additional drivers is allowed.
Underage additional drivers are subject to both Young Driver and Additional Driver fees.
Underage additional drivers are also subject to a young driver fee.
When picking up the vehicle, all drivers must be present and must provide valid documentation.
Additional charges will be applied.
Certain additional drivers are subject to both an Additional Driver fee as well as either a Young Driver or Senior Driver fee.
Delivery/Collection service is available only by previous request.
Additional charges will be applied. Details are available from the rental company's reservation office.
Winter tires are not mandatory in Spain.
Snow chains are recommended in icy/snowy conditions, especially when traveling in mountainous areas.
If the renter would like to extend the rental period, renter should return to the car hire office at the end of the rental period to sign a new agreement.
Period of time, during regular working hours, when the car is still guaranteed for the customer, if the customer is late for pick up (the grace period) is 60 minutes.
If the customer is late for a return for more than 59 minutes, extra day charges will apply, in addition to any other rental charges.
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