Way2Azores Rent at Madeira Funchal Airport

Pros: Easy to deal with. Quick and friendly. Great car at amazing price.

Pros: Everything was ok!

Pros: Very efficient and friendly service

Pros: Nothing

Cons: Nothing

Pros: can't fault the price but even if it had been more expensive, pretty much everything was spot on. the new fleet is more appropriate for the island than the old fleet with the fiat 500 happily pulling up whatever hill google thought I wanted to experience.

Cons: after my experience with some other agents in some other locations, it doesn't make me that comfortable that I don't get to see what I'm supposed to be signing before I do and then I don't receive the emails with what I've signed but, with this being my third time with them, I've mainly got used to it. One of the rare places that aren't trying desperately to increase their profits by forcing you into buying extras and hoping that you've scratched the car on return.

Pros: They were very fast and friendly

Pros: As it was said, after the phone call they immediately sent a shuttle for us to the airport, very quick dropping- in and off the car. The agreement sent to my e-mail with all the damages noted and the money quickly returned back from the deposit, not after 30 days. Very friendly and welcome employees. Thanks guys and see you soon !

Pros: Communication, pick-up, drop-off

Cons: Needed to refuel the car even it was full and provide receipt from gas station because the tank indicator was broken.

Pros: Very helpful and accommodating

Cons: On arrival waited 30 minutes to be picked up.I eventually had to ring them to be pick up.

Pros: Friendly staff, on time , same day release deposit.

Pros: Friendly efficient staff would definitely recomend

Cons: Excellent service was given from picking up the car to dropping it off.

Pros: Everything clearly explained, additional options and upgrades proposed without pushing for them. Quick return and no issue, not having caused any new damage and having filled the tank.

Cons: Tyres were almost competely consumed. Slow car pick up.

Cons: The first car we had was not good working order. We break down before that the car had no power. The second car was perfect. we would have appreciated having a car in good working order right away immediately . we lost half a day of vacation.

Pros: Straight up people's no small chit chat . Very courteous

Cons: All was good

Pros: Very nice people, even brought my shoes to the airport. Forgot them in the car… Only minor issue: it was not clear where and how to catch the short ride on the shuttle.

Pros: The guys are very nice and friendly. Talked us through our options in regards to upgrading as well as restaurant and Poncha choices on the island ;) The handover was very smooth as well. 10* all over :) Thanks for making our holiday ☺️

Cons: Everything was super smooth.

Pros: Nothing except friendly driver bringing us to airport.

Cons: They didn’t have the vehicle requested at time of arrival and told Me I had to upgrade for an additional $20 euro a day, charged me for 5 days when I only booked for 4 days. Told me that I should use their insurance instead of discover cars insurance as it was better. My flight was delayed and I called them from the airport and told them that it was delayed about 3 hrs. There office was closed at 10pm by the time we arrived and wouldn’t let us come pick up vehicle so I had to taxi.

Pros: I had problems during pick up but the rental agent was helpful.

Cons: I had to pay a lot more than I expected and the car quality was not good: it definitely had engine compression loss, it barely managed to go uphill; there was a problem with the driver window lifter - the window didn't close, at some point I had to drive half of the day with fully open window and it was a miracle I could close it in the end, never touched it afterwards.

Pros: Cheap and clean. Serious

Pros: Friendly service and treated us fairly

Cons: Could be clearer what to do when you arrive at the airport - wasn't sure if we needed to call for the shuttle bus to come and pick us up

Pros: Très mauvaise expérience avec Way2Azores Rent, en effet refus de la part du commerçant d'utiliser ma carte bancaire mastercard (gold) car il y est mentionné "débit" pour la formule avec 2000€ de franchise (véhicule type compact). Je lui explique que je procède de la sorte à chaque fois que je loue un véhicule chez un concurrent (drive on holiday), il persiste et me propose sa formule bcp plus chère mais avec moins de franchise ou sinon je peux me rendre chez le conçurent qui se trouve à côté.

Cons: Donc voiture loué chez drive on holiday qui en avait une en stock car il y avait énormément de touristes, bref drive holiday ont était remarquables et efficaces.

Pros: Fast, friendly and efficient service

Pros: Good shuttle service and car.

Cons: They try to sell you extra services in an unpleasant way (try to scare you), which we did not like.

Pros: It was very easy to rent the car. No credit card needed because we bought the full insurance.

Pros: Car condition

Cons: waiting time on pickup

Pros: Very patient man who waited for us to figure out what to do with the payment.

Cons: Got a choice between automatic and manual, very pleased about this as I thought we only could choose manual. Very happy about the car rented, although I got way more expensive than first assumed. But it had nothing to do with waytoazores and all to do with discovercars webpage.

Pros: Our experience was perfect! We highly recommend this company.

Cons: O carro estava muito sujo, os vidros estavam cheios de sal ou gordura.

Pros: Staff were nice and helpful

Cons: Nothing

Cons: Niveau d'huile moteur non vérifié par les agents de location, il n'y en avait plus

Cons: La voiture n’avait pas de puissance

Pros: - overall service and good advice to upgrade the car for a more powerful one to cope with the hilly roads in Madeira.

Cons: - The car was already quite scratched, although the interior was very nice.

Pros: We had the best service ever from a car rental with Francisco. Thank you!!

Pros: Nothing. Very disappointing, staff not helpful and rude

Cons: Not clear information provided, tricky conditions, felt scammed when been asked to pay none refundable daily charge for insurance which I already bought when booking. Not helpful staff.

Pros: Pretty much brand new car.

Cons: Long pick up time due to other customers were figuring out how to deal with their damages, both agents were dealing with them.

Pros: Todos os cientes têm problemas com esta empresa de aluguer. Tanto na recolha como na entrega assisti a vários clientes a ter problemas.

Cons: Cuidado com os documentos a apresentar. Têm mesmo que ter cartão de crédito no nome do condutor. Eu tinha noutro nome e não permitiram com a desculpa que o carro era deles e a reserva na Discover Cars. Tive que fazer um seguro com eles de 25€ por dia. Pessoas rudes, até com uma certa discriminação pelas mulheres ao volante (e não foi só comigo mas também com outra cliente, que eu presenciei), sem vontade e ajudar na resolução dos problemas, para depois cobrarem mais produto.

Pros: Very polite folks. Pocked up and returned car was very quick, no issues ehatsoever.

Pros: After a nightmare with another company who were trying to charge extra, I found Way2Azores fair friendly and competitively priced.

Cons: Nothing I didn’t like about Way2Azores

Pros: We ended up not renting as my friend didn’t come the one that had driving license. I cancelled in time but haven’t received money back yet.

Cons: They say they need a Credit Card only to book a 2000€ advance payment in case of an accident, even if you have already paid full insurance through DiscoverCars, and if you don't have a Credit Card they are happy to sell you a second full insurance and that one you can pay in any way possible, even cash. Employers are not independent at all and they need to ask the manager every little detail. This makes the process last very long. You should calculate up to one hour when you pick up the car.

Pros: Simpatia dos funcionarios.

Cons: Nada a apontar

Pros: El coche tiene poca potencia. Te car has not enaugh power

Cons: El coche tiene poca potencia. Te car has not enaugh power

Pros: I did like nothing about them. Don’t recommend to others.

Cons: Rude staff. I had to change two cars because both had technical problems. Cars were dirty inside; A/C had smell of dust.

Pros: We didn't get a car because we didn't have a card reader, but we did have 2 visa cards. They didn't have the right machine to help us. we were not alone

Cons: Not

Cons: The telephone number I was provided on email to call once I arrived at the airport for the company to collect and take me to the office to collect my car was incorrect. The man on the other line kept telling me to hang up and call another number and gave 4 digits. I tried to ask him to confirm what number I had to call he hung up on me. I tried several times to call back he kept hanging up on me. Luckily the transport arrived. It is essential that the correct number is provided.

Pros: All staff was very friendly and flexible, especially when returning the car. Very efficient and fast return. Alexandre agreed to drop me off at the Villas Madeira on the way to the airport. Thank you so very much!!

Cons: The address on the rental confirmation is not up to date. You better call to confirm their new location. The wait to pick up the car was about 40 minutes but the agents were all doing their best to speed things up.

Pros: It was easy to drop it off at P7 of Madeira Airport. Car was clean and all good. Deposit was deblocked quite fast.

Cons: We had to wait a long queue to get finally our car (more than 1h). Also we needed to wait on the airport, because so many people arrived at the same time.

Pros: Fast towing service when required

Cons: We arrived at 7:05 am to drop off the car after asking the representative at pick up if it was okay to bring the car around 7. When we arrived, no one was there. Their opening time was 7 am. We called the 4 phone numbers, no answers. We were worried because our plane was at 9 am and we needed to drop off the keys and we were expecting a drop-off servuce since their office is outside the airport. Raquel Nobrega arrived at 7:20am & was extremely rude to us whe we confronted her about the situation

Pros: Friendly and efficient staff

Cons: Nothing comes to mind

Cons: the guys when we had to leave the car wasn't on time , and he did't have a professional behavior

Pros: They were okay

Cons: Dropping off the car was quick and easy

Pros: They didn't even have the car for me even though I paid for it. Such a scam! Stay away

Cons: There is nothing to like.

Pros: Kindness of the staff and good prices

Cons: They should have been faster with the check-in but they were only 2 taking care of the customers, a third one was acting like everything was normal instead of helping to go faster. The car must be checked by a mechanic, friction, wheels and brakes almost finished.

Pros: We got better car as a replacement for broken car.

Cons: Comunication of some workers.

Pros: Provided good honest advice about the car rental options.

Cons: The car drop off was a bit frantic, I didn't feel they did a proper review of the car with me to verify everything wad good.

Pros: Decent quality car.

Cons: They gave us a vehicle without a spare tire or tire repair foam - which is illegal. As soon as we had a flat tire, they tried charging us an exorbitant amount of money (+$450€) to patch the tire - they told us we needed to replace 2 tires because of a simple flat. Ridiculous.

Pros: Return was quick but had to wait quite a while to get back to airport

Cons: The first car they provided had close to bald tires which were totally unsafe. We demanded a car with better tires and they quickly provided and had us on our way. They did not object because they knew better.

Cons: Car I was given needed a service and the service light was on. Charged me an additional 10 euro a day because the car that I was given had a convertible roof, despite being the same make and model of the car I was supposed to get. when I said that I should not be charged an additional fee as the rental agreement stated "fiat 500 or similar" they did not care.

Pros: Nous avons attendu 1h45 devant le bureau de location. À 22h20 nous entrons dans le bureau, on nous explique que si nous avons une carte de CRÉDIT nous payons le montant indiqué initialement or nous avons une carte de DÉBIT (comme 90% des gens). Nous devons donc payer environ 350€ de plus pour payer en carte de débit si nous voulons la voiture. Nous refusons donc nous nous retrouvons à 23h sans voiture à 2km de l’aéroport. De plus, personnel pas sympathique et faux.

Cons: Expérience similaire d’autres personnes avant nous qui sont partis sans voiture ou alors mécontent de payer davantage que le prix indiqué. Ce jour là, ils avaient loué plus de voiture qu’ils n’en possédaient.

Pros: Very quick ,in and out .

Cons: Car very underpowered ,fiat panda ,struggled going up hills

Cons: The children´s seat was very poor quality, old and non reliable.

Cons: We waited 40 mins. of the airport to pick up, had to call them twice, then get the wrong car and extra fee cause we didn't have a credit (only debit) card. Any explanation to the car type, just "there is dour car" and the stuff left.

Pros: very thoughtful and attentive

Pros: We lost the car due that the flight was more than 2 hour deleted. So our offer was not walid any more. The rental place offer us a car that was more than 2 times off the contract plus 2000 eur in deposit, I never going to rent a car from you again and i am not going to recomeend you to any of my friends or others.

Cons: See the answer above...

Cons: Had to pay more for the car on arrival than specified in the original agreement, constantly telling me to upgrade. As the car we ordered for 5 persons , wasn’t good enough for 5 persons. Having to wait for 45 minutes to collect car which was fit for purpose.

Pros: Flight was delayed and we lost vehicle reservation, as there’s window time which company holds car for the reservation made! Non refundable! Tried to book directly with them for new reservation was 600€ more than original price.

Cons: Flight was delayed and we lost vehicle reservation, as there’s window time which company holds car for the reservation made! Non refundable! Tried to book directly with them for new reservation was 600€ more than original price.

Cons: Our booking was cancelled. Our flight was 3 hours delayed. Although we sent a written message to the local rental agency to inform them and ask to keep us the car, our booking was cancelled… They also took advantage of the situation indicating that they had no car left except one obviously much more expensive…. They did the same thing to a couple after us

Pros: No

Cons: Bad and scammers dont take any credit card

Pros: It was very easy and fast to return the car.

Cons: Plan extra time to wait for the shuttle to and from the airport. No one picked up the phone

Pros: Very efficient

Cons: Nothing, all went well

Pros: They were scammers. They charged me an extra fee because your system had put our landing time at 4pm. So they didn’t have my car available. Only a premium vehicle. Avoid at all costs.

Cons: As above

Pros: Bait and switch 3,000 deposit not disclosed until after you pay a reservation fee. Would never recommend and will be reporting as fraud

Cons: Bait and switch 3,000 deposit not disclosed until after you pay a reservation fee. Service sucks. Would never recommend and will be reporting as fraud.

Pros: The 2 guys who is running the business on Madeira are very freindly, helpfull and fast. Car was very clean. We have to wait quite a lot for picking up (30 min).

Cons: Communication with the mother company is very poor (e-mail or whatsapp), we have to go back to change the car as we have problems with brakes and we have to pay that fuel from the other part of the island to go back.

Pros: They were very friendly explained everything and we very quick at picking up from airport

Pros: Fast easy and nice people

Pros: Nothing

Cons: Price

Pros: Really efficient and lovely team of people working there. Would absolutely use them again and recommend them 100%

Pros: Excellent to deal with. Friendly and efficient

Cons: Brakes issues starting day one of rental. Had to return car for exchange ( one hour drive each way ) Second car brakes again a bit iffy - squealing, grinding Been renting cars here for 8 years. Never had these issues

Pros: I would recommend listening to the car rental agents when they suggest upgrading your car on arrival. The driving in Madeira and the hills are challenging and not for the faint hearted. On the recommendation of the agent, we begrudgingly accepted to pay more for an automatic but once we started driving, we immediately couldn’t thank the agent more! It would probably have been cheaper to book an automatic car from the beginning. Swift deposit return once the car had been dropped back.

Cons: They didn’t know about our insurance cover with Discover Cars so you can say no to extra insurance. They offered to remove the €2000 holding deposit if we paid more to hire the car but as we already had insurance, this was not necessary.

Pros: Everything besides what below.

Cons: Breaking disks were wobbly, causing vibration when breaking, car has wrong second gear rate for Madeira. But nothing major here.

Pros: Just great ppl

Cons: Unreasonably paid 35 eur of out of hours service. Headlight was broken, so car was not ready. Took another 15m to get another car.

Cons: Reserva com cartão de crédito

Pros: collaborators were nice car conditions were perfect

Cons: didnt like the surprise on how business is run with third parties ; upon dropping car, I had no phisical document proving all is OK - I just dropped and waited to receive the confirmation all was ok. Imagine if I left and then received an email saying the opposite? Need to have both digital + paper.

Pros: nothing

Cons: that they steal from people

Pros: Absolutely nothing!

Cons: Rude agents, bald tires, missing oil in the engine. Unsafe to drive with rear bald tires.Oil light kept going on. Refused to give me a GPS , even though I paid for it. Threaten to not rent the vehicle to us. Made my wife cry for one hour. My wife has Parkinson’s. This whole ordeal escalated her Parkinson’s. I told both agents to stop stressing my wife and I . They did not even acknowledge what I was asking them. The. Vehicle was unsafe to drive with bald tires. Definitely a horrible experience.

Cons: Advertesiment didn't consist the real conditions, according to the payment methode and the cancelling conditions as well. We were misinformed many ways by discovercars. It was a fucking scan, by discovercars.

Pros: I’ll warn all to never use this company! 3000€ deposit!!!

Pros: No real fuss about the booking

Cons: Would have preferred pick up at airport.

Pros: they were 1oo% correct, pick up and car return functioned well

Cons: in comparision to Goldcar this company did everything right

Pros: The agents were quite polite despite our complains

Cons: The car was given to us with a warning light which was said that it was normal... The engine light appeared with the message to stop the car, called immediately the agents which told us not to worried that it wasn't the first time it happened, so beside the initial warning light the engine light came up in the past and nothing was done.. we did not want to explore the island in case something would happen to the car and we would be stuck in the middle of no where.

Cons: The way they treat you when you pick the car up, trying to sell you another insurance when we already had one. Laughing at you for the type of car we rented as is was "not strong enough" for the landscape

Pros: more or less everything

Pros: Very good price and agent very helpful.

Pros: Good price and friendly and efficient service.

Cons: Not on airport so had to wait for shuttle to the office and go back by shuttle at the end.

Pros: Az autó olyan volt amit vártunk.

Cons: -20.000- Ft ot elveszíettünk mert hitelkárta hiányában más ajánlatot adtak. Azt állították ,hogy az közvetítői díj a Discovercars elvitte. A debit kártyával történő bérlés pedig duplájára növelte az árat! Ez az ár túlzó volt és nem érte meg! Pl. a Centauro ajánlata 100 euróval kedvezőbb volt aplikáccióban. Mivel béreltem ott korábban Malagán valószínűleg maradok náluk és nem veszem igénybe a Discovercars oldalt.

Pros: Value for money, friendly employees, quick and efficient administration. The car wasn't in excellent, but in overall good condition, cleaned in the inside, perfect for driving around.

Cons: The office is not at the airport, so a bit of an extra time needs to be added both at pick-up and drop-off, but there's a regular shuttle service.

Pros: returning was ok and quick. he checks the car with you and returns the deposit right away

Cons: you need to wait for the transfer to pick you up at the airport which took around 30min to arrive. when we finalized all the paperwork, we had to wait another 20min for the car to be ready. the car was quite old with the brakes and clutch making noises already, not to mention again the tires. also a light was not working anymore, when mentioned he said that he doesn’t have a spare so if the police stops us it will be their responsibility.

Pros: Cesar provide an excellent service. Even I went for a more expensive car and I was happy to do it.

Cons: Please Don’t add window clean to the glass it make it horrible.

Cons: We arrived a few hours later than planed due to a delay of our flight. We called and informed the agency about this. They said they couln’t hold the car for us, and we had to rent a more expensive car.

Pros: Great and friendly service

Cons: Couldn't do more to help, recommend.

Pros: Friendly staff,efficient drop off. Upgrade on car

Cons: Confusing pick up point for shuttle

Pros: Great customer service. Shuttle was on time! Great location, close to the airport. Deposit returned instantly. Would highly recommend if you are looking for not expensive option.

Pros: expected some kind of hidden fee or fraud because so cheap. but all good, reliable and apparently honest! positively surprised!

Pros: Hybrid car, dropping off

Cons: I had to pay 3x more than I expected due to not having credit car. They didn't accept any other solution, e.g. revolut. They did accept revolut for fuel deposit with no issue. Some of negative reviews on Google are actually truth.

Pros: Excellent value

Cons: The agent tried to get us to upgrade to a more powerful model saying the Fiat Panda might struggle - the Fiat Panda hybrid was a brilliant hill climber.

Pros: Agent very friendly and helpful

Pros: Good quality affordable car.

Cons: The remote location from the airport.

Pros: Very friendly staff

Cons: The way they try to squeeze as much money out of their customers. It’s very unlikely you will get the car for the same price you booked it. They are very keen on any scratches but “forget” to check if the fueltank is full. If you book, check before you drive off if the tank is ready full.

Cons: Car windshield inside was dirty and we could not even ever get it cleaned. Car seat was basically worn out and little cushion.

Cons: I was not happy with the initial collection of the car, nor the additional charge for fuel when the tank was full.

Pros: Everything was great expect a problem with the credit card and the refundable security deposit.

Cons: The system of the way2Azores could not block the refundable security deposit of the credit card. It was the first time that this situation happened. Therefore I had to pay an extra 75€ in order to be able to have the vehicle.

Pros: Great service.

Cons: Excellent

Pros: Drop off was quick

Cons: Very slow pick up by shuttle and car not ready

Pros: Quality of the car and price

Cons: Time spent waiting for pick up and to finalise drop off.

Pros: The people has helfull

Cons: The car has very bad

Cons: dlouhé čekání, neakceptování debetní karty pro kauci, přitom s ní platit šlo,pokud bylo auto pujčeno hotově,nechápeme proč s tím dělají takové problémy, když máte naplánované zaplatit plné pojištění, možnost platit jen kartou daného majitele, celkově neochota a komunikativnost na špatné úrovni, mají tam hodně práce a málo zaměstnanců, kteří by rychle jednali, celkově nespokojeni, nakonec jsme stornovali a půjčili si jinde, kde k něčemu takovému nedošlo, ještě ani nevím zda mi bude vrácena záloh

Cons: Pushed to up grade car and insurance. Claimed airport car park ticket not left in car. Take extra money without reason. Don’t reply to emails

Cons: Poor efficiency on picking up the car and shuttle service

Pros: Não gostei de nada. Não aconselho

Cons: Não recomendo a ninguém.Para além de pedirem uma caução bastante elevada em comparação com outras agências mas isso não era um problema obrigam a pessoa a ter a aplicação do banco para aceitar o valor da caução.Já aluguei imensos carros e nunca tive esse problema.Como não tinha a aplicação porque em momento nenhum foi referido que tinha que ter tive que instalar e só passado 5 6 horas é que podia aceitar por questões de segurança ou seja fiquei sem carro sem a reserva e sem o valor já pago

Pros: Nothing

Cons: They ripped us off.

Pros: Price at the booking.

Cons: The list of the accepted cards is not complete, so I had to pay extra money and insurance. The car must be returned in the same condition (clean) and they charge 25 EUR if it is not the case. See the sticker beside the mirror.

Pros: Site works wel.

Cons: Unclear for the pick up and drop off. Also the little extra upselling scam when you arrive like discribed.

Pros: Full tank at pick up. Car was ok. Good price.

Cons: The rep. tried to scare me into an expensive insurance, which was very dodgy. Car rental was not at airport, which I did not know before. Address was wrong. Nearly lost my Smartphone when dropping off the car. I suspect, but cannot prove, that a rep. tried to steal the expensive smartphone thinking I would forget it in the car when I dropped it off. Overall, I learned that the good price has a reason and altogether is not worth it.

Pros: Price, speed, easy communication.

Cons: As usual in most of the car rents - they tried to convince me for buying extra insurance, to upgrade the car and price.

Pros: Didn't like anything about waytoazores rent. I recommend everyone avoid this company and rent a car from another company.

Pros: Nothing

Cons: Horrible service - people were rude and tried to scam us out of money.

Cons: Our flight was delayed and we arrived next day.I called the company immediately when we got information about our flight. We were told that the car we booked was only held for 2 hours and we had to pay for an upgrade. When we got to the agency we were told the same. The car we got was in the same category as the car we booked but still I had to pay 80 euros more for “upgrade”. This is a very dishonest company. I heard the same conversation with other customers when I was returning the car.

Pros: car

Cons: see above

Pros: Forcing marketing to salle upgrade with arguments the car is not adapted for run up in the all roads

Cons: Da 269€ che dovevo pagare alla fine sono arrivata a 560€ perché si può usare solo la carta di credito intestata al guidatore e quindi abbiamo dovuto pagare 35€/al giorno in più

Cons: the tires was in a bad condition, it need to be changed. i saw it only next day, because we took the car at night. It held the hole trip, but i have to be very carrefull in such roads.

Pros: Nothing in particular

Cons: I didn't get the insurance and that's on me, but they made me pay 1000€ for a tiny, superficial hair scratch above the weel.

Pros: Great service

Cons: Very slow car. 70hp citroen c3. It was hard to climb hills with it. But ok if you dont go hiking

Pros: Quick and easy

Pros: They help save me in a medical emergency and took care of our belongings until we could leave the hospital then delivered them to us on their own time. If you have a choice use these guys!

Cons: The atitude of the officers

Pros: Nothing.

Cons: Slow, unorganized, not trustworthy, too far, no flexibility, scam, bad car, faulty breaks, bad taxi referral.

Pros: Speed of document preparation and small deposit.

Cons: For the first time, it was not easy to find your company on the Internet, because I didn't see any ads at the airport (maybe I didn't notice).

Pros: so so helpful

Cons: finding the location

Pros: It was affordable

Cons: Picking up the car took too long

Pros: Cheap and the far was good

Cons: They try to dell us better car with ridículos exuses, we felt like They want to Fermí more money

Pros: Suggested automatic for upgrade because madeira is very mountainous. Definitely appreciated the advice.

Cons: I had asked for a GPS but unfortunately wasn't available. Got a SIM card instead.

Pros: The car was clean and well presented. The desk staff had great English so was very easy to understand what was required.

Cons: Rather than a selecting a Mini option I decided on an Economy model. From that I expected a medium sized car rather than a small car, but not a large engine. I was not expecting a medium sized car with a small 1.0L engine. It would have been better to have had a small car with a small engine for power to weight ratio. This wasn’t mentioned on the order. Of course we could upgrade for €70!

Pros: Nothing

Cons: They did not accept my credit card, overcharged for the rental. In addition, the owner mistreats its employees.

Pros: E necessário mais formação no apoio ao cliente

Pros: The time spent dropping off the car was better, faster than the the picking up.

Cons: When we arrived there, the car had not been vacuumed or washed yet, and the tires were completely flat. They rushed to clean and vacuum the car, and it didn't turn out to be anything special. The worst part was that they were going to deliver the car to us with completely flat tires. We had to remind them to fill the tires.

Cons: The discs and pads were extremely worn to the point the brake pistons were rubbing on the discs with no pad left half way through the week resulting in lots of screeching!

Cons: Although the car was delivered with the same fuel level i was charged with 6€ of fuel and the worst part they charged 15€ of refueling fee which is absurd since the refueling was done in a gaz station that i was next to the delivery point. Also the billing presented after the payment was not coherent with what was said by them during the rental.

Cons: they have asked more money then what agreed they did not took us back to the hotel with their van, even if we have paied an extra day, without using it

Cons: Windows haven' t been clean inside

Cons: Auto které jsem si objednal nebylo i když jsem dostal potvrzení na Emil. Dle slov zástupce jsem nepotvrdil rezervaci. Nakonec jsem dostal místo melaeho velké a dražší. Za vyzvednutí auta byl účtován poplatek. I když jsem měl max pojištění, byla mi naučtovaná vratná kauce 113 EUR. Doposud mi nebyla vrácena i když jsem psal email s dotazem, nebylo mi odpovězeno. Proto nedoporučuji.

Cons: They tried to suggest I may have caused a dent in the car , but they knew I hadn’t, luckily I’d taken pictures. When I arrived to pick up 3 families were upset with the way they had been treated, aka paying more money than agreed. It took me 1.5 hours to pick up because the arguments were so lengthy. They seem like a bad outfit

Pros: Usually economic cars are a better class than mini. But this time was worse

Pros: It was good you pointed out that the end-renter would upsell even more insurance and that I was to turn it down

Cons: It would be good to know that not all providers are located at the airport

Pros: Great overall service - would definitely recommend - we had 2 hire cars for all the family and the cars and service was great

Pros: Being picked up from and dropped back off at the airport. The cleanliness of the vehicle.

Pros: Os trabalhadores da Way2Madeira foram excelentes e sempre nos ajudaram e muito simpáticos e compreensivos

Pros: The staff was fast and efficient. Car in excellent condition

Pros: The car worked fine.

Cons: Everything about the process of renting the car was slow and complicated. We had to wait nearly an hour for the shuttle airport even tho we called them. We also had to wait there for the car to be washed. Later we needed to change our drop off time and when we came back in person to the dealership to find a solution the employee was visibly angry, swearing and told us to come back another day to solve the issue, losing us even more time. Talked with another nicer employee the next day.

Pros: Nothing

Cons: There was no representative at the airport to meet us: we had to phone the company to get them to come and pick us up to take us to their office. We had to phone several times and in the end waited 30 minutes until we were collected. It took the company a long time to provide us with a suitable car. It also took a long time to drop off the car.

Pros: Very little...

Cons: I paid for the basic insurance and then bought a top up insurance online (which i have done many times in the past). The agents seemed very unhappy with this, said the basic insurance was useless, but were unable to explain what it did or did not cover, and i should pay them for more insurance (I saw them do the same to another customer who had bought their insurance via the website). As a result i was pressurised into buying insurance from them. The bodywork of the car was also in bad condition

Pros: The flexibility was fine, we have not informed about later flight and the provider came in some 20 minutes. However the information about the flight was in system so there would be nice, that someone would standardly expect us in time of arrival at the airport.

Cons: First car had problem with breaks. We had to change after severak days.

Pros: Car quality

Cons: Car agents needed a more professional attitude

Pros: Guys at drop-off were nice, efficient and professional.

Cons: Pick-up was the worst experience. Airport: Long wait + having to call the guy for him to show up = bad service. Office: almost bullied by a 18 years old to subscribe to their own insurance plan. He insisted that there’s accidents every day in the area. Car’s 2nd and R gears had problems.

Pros: Nothing

Cons: As above. A company trying to maximise profit by hoodwinking customers

Pros: Nice people

Cons: The car had some aesthetic problems, but also the car information was in an unknown language (Polish maybe) and therefore I didn't understand the menus on the car's screen. I also had trouble reversing.

Pros: Nothing

Cons: - I was wainting for pickup from Airport 1 hour - after drop off the car they charged me 795 € for some almost unvisible scratches on the door about which I was not aware although I have payed an insurance

Pros: Drop off wasn't bad

Cons: Everything else was bad experience

Pros: The car was cheap

Cons: They forced me to pay £150 extra because they said Halifax bank wouldn't work with their system (despite me calling Halifax and then confirming the payment has been approved)

Pros: Anything

Cons: We Lost the money that we paid for the book due to a delay in the flight because of weather conditions. We arrived three hours after the book and our car was cancelled and gave it to another person, dont giving back our money from the book although it was not our fault. So, we lost money and we had to spend more for a new car. The responsables did not give us a solution and Any chance to recover our money. It was very disgusting. I am not going to book a car with this company NEVER.

Pros: Tudo perfeito. Aconselhamento impecável para às necessidades apresentadas

Pros: The car was clean.

Cons: I ordered Citroen C3. They did not have it so they offered me a Mercedes but I had to pay additional 100€. After two hours it occurred the car was broken (problem with tires and air conditioning). I lost half a day to return the Mercedes and get Opel Astra. It was a good car. But they refused to give me a discount or any other compensation for my lost time and problems with a broken car from their fault. Do not listen the agent when he says about tough roads. They are usual as for islands.

Pros: Not a lot, easy pick up at airport to rental place was about it

Cons: Different price, less powerful car, long time to pick up the car

Pros: Nothing, not recomended

Pros: Das Zurückbringen des Autos hat dann doch ganz gut funktioniert.

Cons: Wir warteten über 1h am Flughafen, bis uns jemand abholte, obwohl das Office nur 5 min vom Flughafen weg ist. 2x haben wir nachgerufen. Als dann endlich ein Bus zur Abholung kam, waren bereits so viele Leute zusammengekommen, dass jeder sich hineindrengen wollte. Der junge Fahrer war komplett überfordert. Beim Büro warteten wir wieder 1h in der prallen Sonne, das Aufnahmeprozedere dauerte eine weitere Stunde. Es arbeiten alles junge Leute dort, die heillos überfordert sind.

Cons: Tried to sell their additional insurance, tried to promote the car. Deposit used to be done ONLY with credit card, if no credit card - be ready to pay 25€\day more

Pros: Nothing. Worst car te tal company I’ve ever experienced.

Cons: Rude staff, not being able to provide us with a car.

Cons: We paid for upgraded insurance and to upgrade the car. This car rental was 4x as expensive for a WAY worse car than we rented on the mainland. When we got a flat tire, Way2Madeira charged us 270 euros to come and fix it.... This was a maximum 50 euro job. We were BLOWN AWAY by how expensive it was for us to basically shuttle ourselves from the airport to the hotel and back. We paid over 600 euros to drive 35 kms total.

Pros: I liked the car, and the representative was very helpful. They were efficient in picking us up and getting our car. Which was in a good condition.

Cons: My main problem was with the recommendation of the petrol station. I could not refuel due to the time I was dropping off. It would be good to have more in-depth instructions.

Pros: Awful. Gave us a car with a gouge across both doors on the driver’s side. Then they want to charge us 795 euros to repair a 2cm scratch that they’ll never repair.

Pros: Nothing to like about them, rubbish service

Cons: Agent tried to make some extra money thinking i was stupid.

Pros: Thank you

Cons: Just that you need to wait a while for the car

Pros: Clear instructions on what to do at airport to wait for a shuttle.

Cons: Talked into paying for extra insurance because they said any damages would have to be paid direct to them and then claimed back from Discover Cars. They also said that the insurance fee I paid to Discover Cars would be automatically refunded. I'm still waiting.

Pros: Nothing

Cons: They didnt honor the price, upsold at the office, we ended up paying 3 times what we had signed up for on Discover cars.

Pros: Nothing

Cons: Nothing

Pros: The return was easy.

Cons: They never returned my deposit of 120 euro and would not accept my Amex card.

Cons: I sent my complaint on how we were treated via email and need directions to dispute a charge

Pros: the name??!!

Cons: -poor service, trying to force sell us insurance at 1AM with 2 kids crying and other customers waiting. and probably exhausted. Took 30 min to get the car, after another 30 min of waiting from when we phoned them, being picked up and driven to their office. Charged 25£ extra after dropping the car with no explanation for the charge. The car was 1-2 years old but could not cope at all with hills even on the major roads

Cons: You give them a full fuel tank back, but they don’t refund your fuel deposit.

Cons: We waited about 20 min for a car to pick us from the airport. When we arrived to their office the staff was very unpleasant and rude. But the next day we decided to update our car from mechanical to automatic, and the person who assisted us was way better in communicating and actually gave us some advice and showed how everything works. So I think the experience depends on the person that works that day.

Pros: Drop off was quick and straight forward

Cons: On picking up the car rental agent very patronising on how to handle and return the car and bullying on up selling to a higher category car; very upsetting!

Pros: Car was clean, ran very well and the return was very easy.

Cons: Didn’t like the up sell pressure at pick up

Pros: Car had four wheels

Cons: The hard sell Paying extra for petrol at the end, even though we had filled the car up. Paying a fee for early drop off, even though we just put the car in the car park

Pros: Nothing.

Cons: Rude, unhelpful and unprofessional from start to finish. We ended up going back to the airport and hiring with a different company.

Pros: Quick and easy

Cons: Tried to upsell us to a higher powered car which we didn't need.

Pros: Nothing

Cons: Felt I was being conned

Pros: Good price

Cons: Took 2 hours to get the car and then they tried to up sell different cars.

Pros: Way2Madera rental car uses some exotic way of deposit on credit card. They ask You to provide login and password to Your bank accoint on their computer (which already is super unsafe) but even after providing all the correct info transaction is still denied. We tried severel times with Santander Bank credit card. Even called the bank to loosen security verification but they still couldn't make the deposit. We were forced to buy additional insurance which made the whole cost 52% more expensive.

Cons: Way2Madera rental car uses some exotic way of deposit on credit card. They ask You to provide login and password to Your bank accoint on their computer (which already is super unsafe) but even after providing all the correct info transaction is still denied. We tried severel times with Santander Bank credit card. Even called the bank to loosen security verification but they still couldn't make the deposit. We were forced to buy additional insurance which made the whole cost 52% more expensive.

Cons: They forced us to take extra insurance of 275€ saying they can’t use our card for the deposit . I know it’s bullshit , so of course at 11h30 pm we had no choice to pay this extra.

Pros: Nothing.

Cons: Massive scammed they have committed fraud and have take £1,018 from our account as we were flying home

Pros: Friendly desk agents

Cons: Very pushy for upgrades, extra insurance, more expensive car. They give a discount rate online but then you end up paying like for AVIS. In addition the office is 5 mins drive from the airport

Pros: Easy and clear paperwork. No hidden fees or doggy payments. Full-to-full fuel policy. Car was on a great condition, with no visible damages to it.

Cons: Took a while to pick up the car.

Cons: They were really unkind and really rude so we didn’t end up taking the car from them. Would not recommend them to anybody.

Cons: Over charged by a lot - shocked by the fact that the agents behind the counter looked like they were scamming us (and in the end they did). I am not going to continue booking cars through this platform - that's for sure

Cons: Desonestos! Tem preços exorbitantes de arranjos dos danos do carro para obrigar fazer o seguro deles que Acresce 220 euros !

Cons: Would not pay for our taxi to their location even though they could not get us there is a timely manner.

Pros: The car itself was ok.

Cons: We had a delayed flight and missed our transfer. I called them on time to explain the situation and they were directly making up additional costs. When we arrived in the night at the time we had told him, he didn't had any car but only a very overpriced model! After a long discussion he magically had other cars as well. We had to pay extra costs for the picking up and he forced us to take an extra insurance because yours would cover anything. We had to pay him any possible damage to the car.

Pros: Efficient. They operate outside the airport but provide transportation between the airport and their facility. The car was brand new.

Pros: Thé service at the beginning was horrendous and there was false representation from one of the agents (which was confirmed when we dropped the car back). We felt pressured to take a better car (which thankfully we did not as the one we had taken was just fine) and we’re told that the insurance purchased with Discover meant nothing and that we would not be insured if something happened (which apparently often happens in Madeira).

Cons: False representation; pressure in buying insurance as we were told we would never get reimbursed from Discover; rude overall; worst experience ever with car rental

Pros: They did the best they could, they seemed short handed at times and pick up from airport was quite a wait.

Cons: Clear pickup times

Pros: Nothing. Everything went wrong. They are totally unorganised. Confuse. Totally mass. Unfriendly. Nothing what they promised me, didn’t happened. First they say it wont be problem to have car one day more. Then they said is not possible, latter they said it is, but cost me 50 eur wich i said is fine for me. When i came i was waiting 30 min then they said is not possible again. When i said i spoke on phone with one of the employees- they said it is. Price for one day 289 eur!!!!

Cons: After my angry they said 89…… i was spending there one hour and left to goldcar for 50 eur….. really really bad experience. Just young guys are working, running around, talking, looking for something all the time- totaly unorganised!!!

Pros: Everything

Cons: Nothing

Pros: Good vehicle

Cons: Collection time from the airport

Pros: new car, very good value for money, very nice guy on drop off the car

Cons: the pick up time was very long and the resresentative of renting company was very rude and inpolite when I refused to buy extra insurance and upgrade the car. he threthens that I may loose whole deposit.

Pros: The car was in perfect condition

Cons: Advertised as in Madeira airport but in fact they come to collect you from the airport in a van. We had to wait outside the airport for 45 minutes, called the office twice and spoke to a very rude man who basically told us to wait. Every customer in the office was being exploited The price at the desk more than doubled the internet quote, these people are absolute scam artists and I cannot stress enough to avoid them and use one of the big companies that are actually inside the airport.

Pros: The car was very good and the return was efficient and we were driven straight to the airport.

Cons: They weren't at the airport when we arrived and we had to phone them to tell them we were there. They then came to pick us up as soon as we called.

Cons: Arrogant behaviour of the rental staff. They're just trying to extract as much money as possible from clients. Much more than what was advertised when the car was selected on DiscoverCars.

Pros: The car was good, the procedure went well

Cons: There were no manuals in the electric car, my first, and there was very little instruction. The agent was rushed (busy). No maps or information about charging stations were supplied, so we were on our own. We paid extra for tire damage - $10/day - beyond the $$ we paid to bring our liability to zero. Because they had no agents available early in the morning, we were charged $35 to leave it at the airport, at which point the designated lot was full! Had to find a space elsewhere and let them know

Pros: Honest and brinda new car

Cons: Always very "pushy" trying to sell upgrades or insurances

Pros: Nothing

Cons: Everything from poor pickup, forward

Pros: good at picking up and dropping off.

Cons: pushiness and pressure to upgrade and pay more.

Cons: We had to pay a deposit for the fuel although we already gave them a whole deposit for a car.

Pros: clean car

Cons: We had to wait and call at pickup point. No sufficient/clear information about pickup person but it worked in the end. The personnel at the desk was generally unresponsive and we had to wait long time till they sorted out internal businness and could deal with our reservation. They pushed us to try'n getting a more powerful and bigger car for an additional cost. Took some time before they accepted the fact that we wanted the car we booked for the price we booked. Returning the car was fast.

Pros: For the price, you can't beat it!

Cons: Nothing of note.

Pros: Nothing

Cons: They forced me to buy expensive insurance which I didn't need, and they gave me a smaller car than the one I originally booked - but for a more premium price The delivery of the car went extremely slow, and they tried pressurizing us into writing a positive review on google - which we refused.

Pros: Some staff friendly.

Cons: Pushy with insurance, extras and costly upgrade.

Pros: The car was clean and fairly new. It was pretty basic though and felt totally gutless for some of the steep hills of Madeira. We weren't sure we'd even make it up some of the main roads!

Cons: Very slow.

Pros: Great service, quick collection from the airport, friendly staff.

Cons: Nothing!

Pros: I thought they were cheap but turned out very expensive

Cons: I think they ripped me off. They insisted I buy their insurance because they said there was a problem with my credit card even though mastercard approved the transaction. I already had extra insurance and did not need their extra insurance. Two other couples were also having problems with the rental company. The rental company were very unhelpful. The rental company as started off by saying the car I had hired was not suitable for the roads of Madeira - it was fine.